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Bootstrapping Your Social Media Engagement

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Take Facebook and Twitter engagement to the next with proven tactics for increasing engagement. This presentation includes research on when and how often to tweet and post Facebook status updates, …

Take Facebook and Twitter engagement to the next with proven tactics for increasing engagement. This presentation includes research on when and how often to tweet and post Facebook status updates, what type of tweets and updates are most shared and commented on, how to create an engaging online identity, who tweets, and why people share online. Also includes specific engagement tactics from nonprofit organizations, including why these tactics were successful and how you can replicate them. Many examples specific to nonprofit organizations, but applicable to all.

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  • Trust, reciprocity, engagement, participation, fans, and superfans in the Blue Key Tweetathon June 11, 201133% of the Blue Key Champions at the time participated in the Tweetathon (13 participants, out of approximately 35/36 Champions)
  • The more interactive through likes, tags, comments, more likely it is to show up in Top News feeds. Likes can turn into Shares with a comment. Shares have more weight.

Transcript

  • 1. Presented by Debra Askanase, Engagement StrategistBootstrapping Your Social MediaEngagement
  • 2. It’s all about Bootstrapping Bootstrapping Twitter Facebookengagement engagement engagement
  • 3. It’s all about engagement Think about the conversation
  • 4. The social media funnel Move to Action Creates TrustSocial Media Engage
  • 5. It’s about RELATIONSHIPS, not broadcasting
  • 6. Facebook is about the conversation and value-added content, not broadcasting
  • 7. Engaging Practices Value-added content Regular programming Participation entry pathsReal interactions: personal engagement hhh Conversation starters Open-ended questions
  • 8. Why people share online: motivations 1. To bring valuable and entertaining content to others 2. To define ourselves to others 3. To grow and nourish our relationships 4. Self-fulfillment 5. To get the word out about causes and/or brands http://socialmediatoday.com/jillian-ney/325175/why-people-share-content-online
  • 9. Tips for getting your content shared 1. Appeal to motivation to connect with others, not the organization 2. Keep messages simple 3. Appeal to personal reasons for sharing 4. Embrace a sense of urgency 5. Understand why they follow you http://socialmediatoday.com/jillian-ney/325175/why-people-share-content-online
  • 10. Understand the Ladder of EngagementHappy BystandersSpreadersDonorsEvangelistsInstigators The Networked Nonprofit by Allison Fine and Beth Kanter (p.68) http://www.flickr.com/photos/29116597@N04/4796653044/sizes/l/in/photostream/
  • 11. Questions to Get You Started1. Why are people interested in your organization or cause?2. What content creates conversation?3. What content could create community?4. What can the community create for your content? (Collaborate and empower)5. What content or ideas can you open up?6. What added value can your content offer?7. What does the medium dictate?
  • 12. Bootstrapping Twitterengagement Research and Examples
  • 13. Know what the conversation is about http://www.flickr.com/photos/89888346@N00/179760033/
  • 14. Create a content calendarDaily content: Within your messaging themesSpecial types of tweets on certain days of the week?Twitter chats you participate in as you, not the orgRegular question of the day, contest, photo of theday, etc. How often?
  • 15. Can a logo have this kind of conversation? http://www.flickr.com/photos/57038784@N00/2215481444/
  • 16. Who would you rather tweet to?
  • 17. Personalize the official profile
  • 18. Combine personal/professional profile
  • 19. Be an avid conversationalist http://www.flickr.com/photos/moriza/2565606353/
  • 20. Really connecting as an entity means Be genuine Be honest Really engage in conversation Invest in developingletting individuals shine relationships http://www.flickr.com/photos/pinksherbet/4456978157/in/photostream/
  • 21. 50-30-20 Rule Don’t talk about yourself! 50% retweets 30% original content (links) 20% your own news + conversation!What is that people care about? What is YOUR conversation theme?
  • 22. When to tweet http://blog.kissmetrics.com/science-of-social-timing-1/?wide=1
  • 23. When to tweet http://blog.kissmetrics.com/science-of-social-timing-1/?wide=1
  • 24. When to tweet http://blog.kissmetrics.com/science-of-social-timing-1/?wide=1
  • 25. When to tweet http://www.whentotweet.com/
  • 26. Use hashtags to be in the conversation #nonprofit #ff #followfriday #woofwednesday #fundraising #nptech #socent #activsm #advocacy #causes #charitytuesdayhttp://www.bethkanter.org/hashtags-snowflakes/http://www.companykmedia.com/2011/05/18/30-super-useful-nonprofit-hashtags-twitter-chats-too/
  • 27. Get involved in twitter chats #nptalk #ynpnchat #fundchat #smNPchat #vivanistachat #socentchat #cmgrchat For a continuously updated list of twitter chats, go tohttps://docs.google.com/spreadsheet/ccc?key=0AhisaMy5TGiwcnVhejNHWnZlT3NvWFVPT3Q4NkIzQVE&hl=en_US#gid=0
  • 28. Curate your own lists (private and public)
  • 29. Tweetathon: USA for UNHCR •258 people/1,524 tweets with #bluekey • 169% increase in web traffic #bluekey Tweetathon • led to >50% of key purchases that weekUsed with permission from USA for UNHCR
  • 30. Twitter tools that rock
  • 31. Twitter tools that rock
  • 32. Twitter tools that rock
  • 33. Bootstrapping FacebookEngagement View your slides from anywhere!
  • 34. When to post to Facebook http://blog.kissmetrics.com/science-of-social-timing-1/?wide=1
  • 35. When to post to Facebook http://blog.kissmetrics.com/science-of-social-timing-1/?wide=1
  • 36. ROE of Facebook posting frequency
  • 37. Research: engaging through posts http://www.emarketer.com/Article.aspx?R=1008328
  • 38. Research: engaging through posts • Post a question and ask for a response. It works! • Fans are happier engaging in contests with the words “winning” and “events” than the words “contest” or “promotion.” • Asking a question at the end of a post drives engagement • “Where,” “when,” “would,” and “should” drive the highest engagement rates. Avoid asking “why” questionshttp://forms.buddymedia.com/whitepaper-form_review-strategies-for-effective-facebook-wall-posts.html
  • 39. Autoposting hurts your pageOn average, Facebook Pages that show postsvia a third party app such as HootSuite orTweetDeck, as opposed to linking the oldfashioned manual way, receive 70% fewerlikes and commentsThird parties don’t pull images, either http://socialmediatoday.com/steve-olenski/361639/facebook-autoposting-social-media-no-no
  • 40. http://www.likeable.com/2010/09/get-engaged-to-facebook-using-their-news-feed/
  • 41. Content calendar: community question
  • 42. Own the conversation: youth business
  • 43. Cross-post with strategic partners
  • 44. Welcome them strategically
  • 45. Give them unique content, thematically
  • 46. Unique offersonly found onthe FacebookPage!
  • 47. Engage with personal touches•Send personal messages through FB to fans that postand thank them• Post messages from your organization on theirFacebook Pages• Create groups• Don’t be afraid to become FB friends with some ofyour best fans• Always be commenting – answer every one
  • 48. ResourcesTwitter and Facebook resources:http://www.socialbrite.org/2011/10/03/24-best-practices-for-nonprofits-using-twitter/http://www.socialbrite.org/2011/09/26/8-nonprofit-twitter-superstars/http://tweepi.com/blog/2011/09/10-valuable-tips-for-ngos-on-twitter/http://mashable.com/2011/10/28/best-time-to-tweet/http://www.socialbrite.org/2011/10/10/top-tools-to-measure-performance-influence-on-twitter/http://socialmediatoday.com/jillian-ney/325175/why-people-share-content-onlinehttp://blog.kissmetrics.com/science-of-social-timing-1/?wide=1
  • 49. Debra Askanase Engagement Strategist debra@communityorganizer20.com Twitter: @askdebraLinkedin: www.linkedin.com/in/debraaskanase Slideshare: www.slideshare.net/debask Google Plus: http://gplus.to/askdebra
  • 50. Thank you Feel free to stay in touch!