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When Shoppers Speak You Win: How to Get Your Customers Talking Online

by on Dec 27, 2011

  • 336 views

Online reviews are increasingly playing a role in the car shopping process, turning happy customers into some of best salespeople you can have. Having a volume of positive reviews builds confidence ...

Online reviews are increasingly playing a role in the car shopping process, turning happy customers into some of best salespeople you can have. Having a volume of positive reviews builds confidence and trust in your brand, can improve your store’s placement in online search results, drives more qualified leads and increases close rates. In this webinar, Cars.com Dealer Training Manager Jack Simmons will share strategies to build review volume and drive positive word of mouth online.
You’ll learn:
1. Why building review volume is so important to reputation management success
2. How to identify your brand advocates and get them talking on your behalf
3. How to incorporate online tools into your sales process to drive more reviews
4. How to leverage positive reviews in your sales and marketing process

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When Shoppers Speak You Win: How to Get Your Customers Talking Online When Shoppers Speak You Win: How to Get Your Customers Talking Online Presentation Transcript