Spitstechnologie compleet fr3

  • 390 views
Uploaded on

Pour ses processus logistiques, bpost recourt d’ailleurs systématiquement à des technologies sophistiquées. Elle a ainsi déployé une infrastructure de tri ultramoderne qui trie déjà les envois dans …

Pour ses processus logistiques, bpost recourt d’ailleurs systématiquement à des technologies sophistiquées. Elle a ainsi déployé une infrastructure de tri ultramoderne qui trie déjà les envois dans l’ordre de la tournée du facteur (rue et numéros de maison).
Les technologies de pointe contribuent également au succès de produits comme la Mobile Postcard (photo prise avec un Smart Phone, distribuée le lendemain sous forme de carte postale) et la carte bpaid (paiement en ligne sécurisé offrant la garantie de ne jamais dépasser les limites de son budget), très prisées des clients. Mais ce sont surtout les solutions globales intégrées utilisées pour la production et la distribution des attestations INAMI et des plaques minéralogiques européennes qui reposent sur une technologie d’avant-garde.

More in: Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
390
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
1
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. bpost, entreprise humaine àla pointe de la technologieNouveau mode de distribution ducourrier : bpost lance deux testsKurt Pierloot et Baudouin Meunier10/09/2012
  • 2. Une technologie dernier cri pour la distribution du courrier Kurt Pierloot Membre du Comité de direction 2
  • 3. Notre message du jour bpost est et reste une entreprise faite de personnes  Le facteur, le guichetier... sont irremplaçables au sein de nos services Mais bpost a également recours à un large éventail de nouvelles technologies  bpost utilise de manière intense les technologies de pointe et cette tendance se renforcera encore à lavenir.  Un nouveau projet à long terme en matière de distribution du courrier, pour lequel deux tests seront bientôt lancés, en témoigne parfaitement 3
  • 4. nouvelleunemanière derecevoir lecourrier… 4
  • 5. qui fait de bpostun précurseurparmi lesopérateurspostaux 5
  • 6. Lenliassage De quoi sagit-il ? Le regroupement et la mise en liasses d’envois postaux adressés de petit et grand format (triés selon lordre de la tournée), avec des imprimés non adressés (dépliants, catalogues…) dans une farde imprimée ouverte 6
  • 7. Nous commençonsmaintenant àtester cet outil logistique. 7
  • 8. Concrètement, que va-t-il sepasser ?1 Pré-test 1 jour• Qui, où et quand ? • 1 500 ménages à Malines le 13 septembre • 1 500 ménages dans la région de Verviers le 19 septembre• Quoi et comment ? • 2 jours avant le pré-test, ils recevront un courrier de bpost. • Le jour du pré-test, ils recevront lensemble de leur correspondance regroupée et enliassée dans une farde. 8
  • 9. Concrètement, que va-t-il sepasser ? 2x52 Test jours• Où, chez qui et quand ?-> À Malines et dans la région de Verviers, chaque fois– un premier groupe de 3 400 foyers entre les 15 et 19 octobre– un second groupe de 3 400 foyers entre les 21 et 26 octobre• Quoi et comment ? • 2 jours avant le test, ils recevront un courrier de bpost. • À partir du premier jour de test, ils recevront tout leur courrier regroupé et enliassé dans une farde. 9
  • 10. Sur quoi portent nos tests ?• Sur la façon dont cet outil logistique fonctionne sur le terrain• Sur la façon dont les destinataires réagissent à la farde  Cf. collègue B. MeunierQuest-ce qui change pour le facteur ?• L’agent des postes distribuera les fardes remplies au lieu des lettres individuelles.• Les fardes seront remplies manuellement lors du test étant donné quil nexiste pas encore de machine 10
  • 11. Quest-ce que cela impliquesur le plan technologique ? 11
  • 12. Daujourdhui… 12
  • 13. … à demainUne nouvelle machine présentant le principe defonctionnement suivant Remplissage Les envois groupés Les envois triés sont insérés dans des sacs dans lordre de la une farde en papier postaux tournée sont 4 6 introduits et « mis en 1 tampon » par adresse de bpost bpost ménageLes envois nonadressés sontajoutés (gérés par 3 5 Empilage des liassesun fichier de Regroupement desdonnées) 2 envois postaux et des envois non adressés
  • 14. Et une combinaison de technologiesavancées tri bpost bpost empilage etinsertion remplissage enliassage des sacs postaux Nouveau Nouveau Logiciel Nouveau
  • 15. Simulation d’enliassage Base de données indiquant Route J00X Ménage 1 1 1 quels 1envois postaux et quels 1 envois non adressés sont destinés à tel ou tel ménage Hunkeler UnwinderCourrier trié adressé Imprimés publicitaires non adressés (FN, GF) Tous formats Folder Folder Folder Folder Folder Folder Folder Folder 1 2 3 4 5 6 7 8 Enliassage des envois kleur inkjet regroupés printing Tapis mécanique sur lequel FARDE 1 sont regroupés par ménage les envois postaux et les envois non adressés Production fardes et adressage
  • 16. Simulation d’enliassage Route J00X ménage1 1 1 1 1 Hunkeler UnwinderCourrier trié Imprimés publicitaires non adressés adressé Tous formats (FN, GF) Folder Folder Folder Folder Folder Folder Folder Folder 1 2 3 4 5 6 7 8 Impression jet d’encre couleurFARDE 1 Production fardes et adressage
  • 17. Simulation d’enliassage Route J00X ménage1 1 1 1 1 ménage2 3 1 1 1 Hunkeler UnwinderCourrier trié Imprimés publicitaires non adressés adressé Tous formats (FN, GF) Folder Folder Folder Folder Folder Folder Folder Folder 1 2 3 4 5 6 7 8 Impression jet d’encre couleurFARDE 2 Production fardes et adressage
  • 18. Simulation d’enliassage Route J00X ménage1 1 1 1 1 ménage 2 3 1 1 1 ménage 3 0 1 1 3 Hunkeler UnwinderCourrier trié Imprimés publicitaires non adressés adressé Tous formats (FN, GF) Folder Folder Folder Folder Folder Folder Folder Folder 1 2 3 4 5 6 7 8 Impression jet d’encre couleurFARDE 3 Production fardes et adressage
  • 19. Prochaines étapes • Exécution et évaluation des tests2012 • Nouveaux tests éventuels • Nouveaux tests éventuels2013 • Développement de la machine • Test technique de la nouvelle machine2014 • Début du déploiement : région par région2016 19
  • 20. Linnovationtechnologique pour la distribution ducourrier nest pas une première... 20
  • 21. bpost = à la pointe de latechnologie2006 2007 2008 2009 2010 2011 2012 2013 21
  • 22. Sequencing 2009 : tri automatique jusque dans lordre de la tournée2006 2007 2008 2009 2010 2011 2012 2013 22
  • 23. Test GF sequencing 2012 : • trier automatiquement dans l’ordre de la tournée les envois « Grand format » • traiter ensemble des envois de formats différents2006 2007 2008 2009 2010 2011 2012 2013 23
  • 24. Mobile device 2011-2013 : • accroître la satisfaction du client • améliorer la qualité et la facilité dutilisation du track & trace • introduire de nouveaux produits et services2006 2007 2008 2009 2010 2011 2012 2013 24
  • 25. addressing 2012 : • traitement automatique des abonnements-poste • augmentation de la productivité au niveau de Préparation2006 2007 2008 2009 2010 2011 2012 2013 25
  • 26. La technologie au service de nouveaux produits innovants Baudouin Meunier Membre du comité de direction 26
  • 27. Mobile Postcard : la touchepersonnelle d’une carte postalegrâce au smart phone• 1 000 cartes par jour• Retour client excellent • Plus de 80 % aiment le produit • Réactions enthousiastes X5 Juin 2011 Juillet 2012 27
  • 28. Plus de 50 000 cartes prépayéesbpaid vendues • Sécurité • Protection des données privées • Contrôle du budget • Disponibilité au guichet • Acceptation mondiale 28
  • 29. De nouvelles technologies d’impression pour les timbres• L’impression de timbres nouvelle génération rendue possible grâce Spécimen aux équipements innovants• Un niveau de sécurité équivalent Spécimen aux billets de banque• Une qualité d’image unique : Spécimen 4 couleurs + vernis, infrarouge résolution 2400 x 2400 dpi Spécimen MICRO Spécimen TEXTE 29
  • 30. Une qualité d’impression pourpartager des émotions perform any act aimed at the destruction of any of the rights and freedoms set forth herein.of the United Nations. Article 30. Nothing in this Declaration may be interpreted as implying for any State, group or person any right to engage in any activity or to morality, public order and the general welfare in a democratic society. (3) These rights and freedoms may in no case be exercised contrary to the purposes and principles are determined by law solely for the purpose of securing due recognition and respect for the rights and freedoms of others and of meeting the just requirements of alone the free and full development of his personality is possible. (2) In the exercise of his rights and freedoms, everyone shall be subject only to such limitations as and international order in which the rights and freedoms set forth in this Declaration can be fully realized. Article 29. (1) Everyone has duties to the community in which of the moral and material interests resulting from any scientific, literary or artistic production of which he is the author. Article 28.Everyone is entitled to a social participate in the cultural life of the community, to enjoy the arts and to share in scientific advancement and its benefits. (2) Everyone has the right to the protection of peace. (3) Parents have a prior right to choose the kind of education that shall be given to their children. Article 27. (1) Everyone has the right freely to promote understanding, tolerance and friendship among all nations, racial or religious groups, and shall further the activities of the United Nations for the maintenance Education shall be directed to the full development of the human personality and to the strengthening of respect for human rights and fundamental freedoms. It shall compulsory. Technical and professional education shall be made generally available and higher education shall be equally accessible to all on the basis of merit. (2) protection. Article 26. (1) Everyone has the right to education. Education shall be free, at least in the La déclaration elementary and fundamental stages. Elementary education shall be beyond his control. (2) Motherhood and childhood are entitled to special care and assistance. All children, whether born in or out of wedlock, shall enjoy the same social necessary social services, and the right to security in the event of unemployment, sickness, disability, widowhood, old age or other lack of livelihood in circumstances Everyone has the right to a standard of living adequate for the health and well-being of himself and of his family, including food, clothing, housing and medical care and his interests. Article 24. Everyone has the right to rest and leisure, including reasonable limitation of working hours and periodic holidays with pay. Article 25. (1) of human dignity, and supplemented, if necessary, by other means of social protection. (4) Everyone has the right to form and to join trade unions for the protection of has the right to equal pay for equal work. (3) Everyone who works has the right to just and favourable remuneration ensuring for himself and his family an existence worthy right to work, to free choice of employment, to just and favourable conditions of work and to protection against unemployment. (2) Everyone, without any discrimination, of each State, of the economic, social and cultural rights indispensable for his dignity and the free development of his personality. Article 23. (1) Everyone has the the right to social security and is entitled to realization, through national effort and international co- des droits de operation and in accordance with the organization and resources which shall be by universal and equal suffrage and shall be held by secret vote or by equivalent free voting procedures. Article 22. Everyone, as a member of society, has essed in periodic and genuine elections public service in his country.(3) The will of the people shall be the basis of the authority of government; this will shall be exprEveryone has the right to take part in the government of his country, directly or through freely chosen representatives. (2) Everyone has the right of equal access to frontiers. Article 20.(1) Everyone has the right to freedom of peaceful assembly and association. (2) No one may be compelled to belong to an association. Article 21. (1) and expression; this right includes freedom to hold opinions without interference and to seek, receive and impart information and ideas through any media and regardless of others and in public or private, to manifest his religion or belief in teaching, practice, worship and observance. Article 19. Everyone has the right to freedom of opinion has the right to freedom of thought, conscience and religion; this right includes freedom to change his religion or belief, and freedom, either alone or in community with 17. (1) Everyone has the right to own property alone as well as in association with others. (2) No one shall be arbitrarily deprived of his property. Article 18. Everyone full consent of the intending spouses. (3) The family is the natural and fundamental group unit of societyl’homme sur un and is entitled to protection by society and the State. Article and to found a family. They are entitled to equal rights as to marriage, during marriage and at its dissolution. (2) Marriage shall be entered into only with the free and denied the right to change his nationality. Article 16. (1) Men and women of full age, without any limitation due to race, nationality or religion, have the right to marry purposes and principles of the United Nations. Article 15. (1) Everyone has the right to a nationality. (2) No one shall be arbitrarily deprived of his nationality nor countries asylum from persecution. (2) This right may not be invoked in the case of prosecutions genuinely arising from non-political crimes or from acts contrary to the (2) Everyone has the right to leave any country, including his own, and to return to his country. Article 14. (1) Everyone has the right to seek and to enjoy in other protection of the law against such interference or attacks. Article 13. (1) Everyone has the right to freedom of movement and residence within the borders of each state. be subjected to arbitrary interference with his privacy, family, home or correspondence, nor to attacks upon his honour and reputation. Everyone has the right to the time when it was committed. Nor shall a timbre heavier penalty be imposed than the one that was applicable at the time the penal offence was committed. Article 12. No one shall No one shall be held guilty of any penal offence on account of any act or omission which did not constitute a penal offence, under national or international law, at the offence has the right to be presumed innocent until proved guilty according to law in a public trial at which he has had all the guarantees necessary for his defence. (2) independent and impartial tribunal, in the determination of his rights and obligations and of any criminal charge against him. Article 11.(1) Everyone charged with a penal law. Article 9. No one shall be subjected to arbitrary arrest, detention or exile. Article 10. Everyone is entitled in full equality to a fair and public hearing by an Article 8.Everyone has the right to an effective remedy by the competent national tribunals for acts violating the fundamental rights granted him by the constitution or by protection of the law. All are entitled to equal protection against any discrimination in violation of this Declaration and against any incitement to such discrimination. Everyone has the right to recognition everywhere as a person before the law. Article 7. All are equal before the law and are entitled without any discrimination to equal slave trade shall be prohibited in all their forms. Article 5. No one shall be subjected to torture or to cruel, inhuman or degrading treatment or punishment. Article 6. tation of sovereignty. Article 3. Everyone has(non commercialisé) the right to life, liberty and security of person. Article 4. No one shall be held in slavery or servitude; slavery and the jurisdictional or international status of the country or territory to which a person belongs, whether it be independent, trust, non-self- governing or under any other limi-political or other opinion, national or social origin, property, birth or other status. Furthermore, no distinction shall be made on the basis of the political, Everyone is entitled to all the rights and freedoms set forth in this Declaration, without distinction of any kind, such as race, colour, sex, language, religion, are born free and equal in dignity and rights.They are endowed with reason and conscience and should act towards one another in a spirit of brotherhood. Article 2. recognition and observance, both among the peoples of Member States themselves and among the peoples of territories under their jurisdiction. Article 1.All human beings teaching and education to promote respect for these rights and freedoms and by progressive measures, national and international, to secure their universal and effective achievement for all peoples and all nations, to the end that every individual and every organ of society, keeping this Declaration constantly in mind, shall strive by importance for the full realization of this pledge, Now, Therefore THE GENERAL ASSEMBLY proclaims THIS UNIVERSAL DECLARATION OF HUMAN RIGHTS as a common standard of promotion of universal respect for and observance of human rights and fundamental freedoms, Whereas a common understanding of these rights and freedoms is of the greatest social progress and better standards of life in larger freedom, Whereas Member States have pledged themselves to achieve, in co- operation with the United Nations, the reaffirmed their faith in fundamental human rights, in the dignity and worth of the human person and in the equal rights of men and women and have determined to promote rule of law, Whereas it is essential to promote the development of friendly relations between nations, Whereas the peoples of the United Nations have in the Charter is essential, if man is not to be compelled to have recourse, as a last resort, to rebellion against tyranny and oppression, that human rights should be protected by the which human beings shall enjoy freedom of speech and belief and freedom from fear and want has been proclaimed as the highest aspiration of the common people, Whereas it the world, Whereas disregard and contempt for human rights have resulted in barbarous acts which have outraged the conscience of mankind, and the advent of a world in Whereas recognition of the inherent dignity and of the equal and inalienable rights of all members of the human family is the foundation of freedom, justice and peace in Une qualité inégalée enEurope pour les timbrespersonnalisables 30
  • 31. Une solution simple pour lesattestations de soinSATISFACTION 96,5 % 31
  • 32. Solution pour la perception des taxes de stationnement : le cas d’Anderlecht Optiretour Pdf Pdf metadata metadataAnderlecht Q2C soft Intérêt marqué par d’autres communes 32
  • 33. Une solution intégrée pour lesplaques d’immatriculationeuropéennes ?30€ Déjà plus de 2m de plaques envoyées 33
  • 34. La technologie auservice d’un nouveau medium: la farde de distribution 34
  • 35. De la page blanche au nouveaumedium• La farde de distribution est le support opérationnel du futur pour bpost et ses clients• La pochette papier – plutôt que plastique – a été présentée aux clients : • x Une pochette blanche est perçue comme un gaspillage • En revanche les informations pratiques et la publicité sur la pochette sont valorisées 35
  • 36. Les destinataires de la farde bientôtsondés à Verviers et à Malines 1. Capacité opérationnelle à mettre en place le projet (production, tri, distribution) 2. Évaluation par les destinataires du concept et de chacune de ses composantes • Recto: informations, jeux… • Verso : publicité 36
  • 37. Les différentes composantes duconcept seront évaluées Aux habitants du Place du Marché 55 Adresse 4800 Verviers Agenda: Info locales concerts Informations Jeux: pratiques: Sudoku météo 37
  • 38. Q&R