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Results pilot3 sanitized

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  • Eerst goed uitleggen hoe je dergelijke slides leest en waarvoor de % en de % in de bolletjes staan! Ook goed uitleggen dat er veel info op 1 slide staat en dat ik geprobeerd heb om de belangrijkste boodschap altijd in de titel te vermelden. Vraag 41a, 41b, 42 = recall magazine Vraag 43 = open magazine Vraag 45 2-5 = read magazine
  • Vraag 55 = score van 1 tot 10
  • Vraag 46 : magazine Yunomi in zijn geheel Vraag 49 : inhoud en schrijfstijl van artikels, columns, … Vraag 50 : vormgeving Van zeer positief (1) tot zeer negatief (5)
  • Vraag 47 = open vraag, nl. ‘Kunt u toelichten waarom u dit magazine juist wel of juist niet waardeert?’
  • Vraag 51 : ‘helemaal mee eens’ (1) tot ‘helemaal niet mee eens’ (5)
  • Vraag 48 : ‘Hoeveel tijd heeft u besteed aan het lezen en/of bekijken van het magazine?’
  • Vraag 56 : Hoe erg zou u het vinden als u Yunomi magazine niet meer zou ontvangen? Groep 1: 91% (would mind somewhat and a lot) Groep 2: 89% (would mind somewhat and a lot) Groep3: 86% (would mind somewhat and a lot)
  • Vraag 75 : In welke mate is de uitspraak van toepassing op de Internetsite van Yunomi? De som ‘prefer magazine’ & ‘prefer site’ is groter dan 100!? Hoe komt dat? Antwoorden op vraag zijn altijd van ‘zeker’ tot ‘helemaal niet’. Elke vraag werd voorgelezen. Het is perfect mogelijk dat iemand op ‘prefer magazine’ ZEKER heeft geantwoord en op ‘prefer website’ ‘EEN BEETJE’ heeft geantwoord. In deze slide zijn ZEKER en EEN BEETJE samen geteld.
  • Vraag 61: Herinnert u zich een boekje met kortingsbonnen gekregen te hebben bij het Yunomi magazine? Vraag 62: Hebt u bepaalde kortingsbonnen uit dit boekje gebruikt of bent u van plan er te gebruiken?
  • We willen de impact van 121 communicatie op loyalty nagaan, dus we hebben vooral gefocust op de besluiten rond loyalty!
  • Verschillende socio-demo groepen E-program heeft een positieve invloed op magazine: -Slide 20-21: recall rate, open magazine, read magazine Slide 22: actieve website gebruikers zijn positiever over magazine (appreciation) Slide 23: appreciatie voor Yunomi is toegenomen door magazine Slide 24: respondenten die E-newsletter hebben gekregen, zijn positiever over magazine Slide 28: respondenten die E-newsletter hebben gekregen, nemen meer tijd om het magazine te lezen Alle groepen houden van het magazine: -Slide 27: meer dan 9 op 10 respondenten die het magazine hebben open gedaan, zijn positief -Slide 25: vooral coupons, recepten, bruikbare tips en info over nieuwe producten worden gesmaakt
  • Would mind if the magazine was suppressed (slide 32) – 65% van de actieve e-users prefer magazine (slide 33) 1/3 van de e community heeft de site nog niet bezocht (slide 34)
  • Brand perception spiders Brand activation Slide 50-51  over 90% Slide 53  the more intense the program, the more intention to act Slide 52  coupons remain a key activation tool Brand loyalty Purchase funnels
  • Transcript

    • 1. Results pilot FMCG December 2009
    • 2. Objectives of pilot
      • Assess perception and reading rate of magazine
      • Determine impact of magazine on brand perception, sales activation (coupon usage) and loyalty
      • Comparing impact of magazine versus website/newsletter
    • 3. Media mix setup for pilot Group 1 Received magazine, e-newsletter and active use of site 300 Fieldwork period: 19/10 – 23/10 Questionnaire length: 17 minutes Number of market research interviews 1200 Group 2 Received magazine, e-newsletter and no active use of site Fieldwork period: 19/10 – 23/10 Questionnaire length: 16 minutes 300 Group 3 Received magazine only Fieldwork period: 19/10 – 23/10 Questionnaire length: 14 minutes 300 Group 4 Control group Fieldwork period: 23/10 – 27/10 Questionnaire length: 9 minutes 300 DISGUISED CLIENT EXAMPLE IN FMCG SECTOR
    • 4. Nearly 25% of the research population has no Internet access “ Do you have access to the internet'?” Control group n=300 No e-newsletter + not active on site n=300 E-newsletter + not active on site n=300 DISGUISED CLIENT EXAMPLE IN FMCG SECTOR
    • 5. Measurements
      • 1) Perception of magazine
      • 2) Impact magazine on brands
        • Awareness
        • Activation
        • Loyalty
      • 3) Conclusions
    • 6. The active website users recall better the magazine than the others DM funnel “ Did you receive the magazine'?" "What did you do with the last magazine you received – Did you read it*?" "Did you open the last issue of the magazine you received?" Magazine & e-newsletter 100 61 70 86 55 70 91 Magazine & no e-newsletter 100 38 43 50 86 50 88 n=300 n=300 Magazine & e-newsletter & visit site 100 78 85 92 69 85 88 n=300 * Did you read it = question 45 2 to 5 Source: Market research on 1200 customers, October 2009 N = all respondents Differences are statistically significant Received magazine Recall magazine Open magazine Read magazine DISGUISED CLIENT EXAMPLE IN FMCG SECTOR
    • 7. The magazine is appreciated by all groups, especially by the active website users Magazine + e-newsletter + active on site n=235 Magazine + e-newsletter + not active on site n=182 Magazine + no e-newsletter + not active on site n=126 Overall evaluation: general appreciation of the magazine Rating on a scale 1 to 10* *1: very bad, 10: very good Source: Market research on 1200 customers, October 2009 N = respondents that opened the magazine, excl. Dnk %8+9+10 73% %8+9+10 65% %8+9+10 64% DISGUISED CLIENT EXAMPLE IN FMCG SECTOR
    • 8. More than 9 to 10 respondents having opened the magazine, are positive about the magazine Appreciation of the magazine In general Content Design / style Source: Market research on 1200 customers, October 2009 N = respondents that opened the magazine, excl. Dnk % (Very) Positive 91% 91% 86% 90% 91% 86% 91% 94% 83% (N=237) (N=184) (N=130) (N=237) (N=184) (N=130) (N=237) (N=184) (N=130) DISGUISED CLIENT EXAMPLE IN FMCG SECTOR
    • 9. Coupons, recipes, useful tips and information about new products are most appreciated items N = respondents that evaluated magazine positively Source: Market research on 1200 customers, October 2009 What do you like about the magazine? Positive about magazine (n=492) 90% of all respondents having opened the magazine are positive about it (n=110) (n=168) (n=214) 4% 3% 0% 2% 2% 4% 1% 2% 2% 2% 2% 2% 1% 4% 1% 2% 1% 3% 4% 3% 2% 3% 5% 3% 8% 6% 10% 9% 7% 11% 16% 13% 15% 18% 21% 20% 17% 26% 21% 39% 31% 22% 45% 42% 47% Mag + no e-newsletter + not active Mag + e-newsletter + not active Mag + e-newsletter + active/site
    • 10. All respondents feel positive about the magazine in terms of benefits, interests and reading fun “ To which extent do you agree with the following statements about the magazine? ” Rating on a scale 1 to 5* *1: I completely agree, 2: I agree, 3: I don't agree, nor disagree, 4: I disagree, 5: I completely disagree Source: Market research on 1200 customers, October 2009 N = respondents that opened the magazine, excl. Dnk Magazine + e-newsletter + active on site n=235 Magazine + e-newsletter + not active on site n=182 Magazine + no e-newsletter + not active on site n=126 %Agree total 94% 92% 82% 83% 70% 57% 61% 70% %Agree total %Agree total 91% 93% 85% 83% 74% 65% 59% 53% 88% 84% 79% 74% 70% 33% 65% 50% Agree Completely agree
    • 11. Respondents having received the newsletter, spend more time reading the magazine Time spend reading magazine “ How much time did you spend reading/looking through the magazine?“ Source: Market research on 1200 customers, October 2009 N = respondents that opened the magazine, excl. Dnk DISGUISED CLIENT EXAMPLE IN FMCG SECTOR
    • 12. Almost 90% of the brand X community (e and/or p) would mind if the paper magazine was suppressed “ How would you feel if you no longer received the magazine?“ (n=237) (n=184) (n=130) Source: Market research on 1200 customers, October 2009 N = respondents that opened the magazine, excl. Dnk DISGUISED CLIENT EXAMPLE IN FMCG SECTOR
    • 13. 65% of the e active users still prefers the paper magazine “ To what extent do you think the following statements apply to the internetsite?” Rating on a scale 1 to 4*, % Certainly + somewhat (%1+2) Magazine + e-newsletter + active on site n=300 Magazine + e-newsletter + not active on site n=128 Magazine + no e-newsletter + not active on site n=19 *1: Certainly, 2: Somewhat, 3: Not really, 4: Certainly not Source: Market research on 1200 customers, October 2009 N = respondents having visited the website DISGUISED CLIENT EXAMPLE IN FMCG SECTOR
    • 14. Measurements
      • 1) Perception of magazine
      • 2) Impact magazine on brands
        • Awareness
        • Activation
        • Loyalty
      • 3) Conclusions
    • 15. There are little differences in perception between the different target groups To which extent do you agree with the following statements concerning brand A? Rating on a scale 1 to 10*; % Agree completely or to great extent (% of score 8 to 10) *1: I completely disagree , 10: I completely agree Based on all respondents knowing the brand, except for people who answered ‘DKN on each statement’ Source: Market research on 1200 customers, October 2009
    • 16. There are only few differences in the perception of brand B between different target groups To which extent do you agree with the following statements concerning brand B? Rating on a scale 1 to 10*; % Agree completely or to great extent (% of score 8 to 10) 1: I completely disagree , 10: I completely agree Based on all respondents knowing the brand, except for people who answered ‘don’t know on each statement’ Source: Market research on 1200 customers, October 2009 1 2 3 4 1-2
    • 17. Sending an e-newsletter together with the magazine reinforces the coupon recall “ Do you remember receiving a booklet with coupons together with the latest edition of the magazine?” “ Did you use some coupons or do you plan to do so?" Coupon recall Intention to use coupons N = respondents having received magazine Source: Market research on 1200 customers, October 2009 Magazine & e-newsletter & visit site (n=300) Magazine & e-newsletter (n=300) Magazine & no e-newsletter (n=300) All the differences are statistically significant, except 57 - 64 conversion rate from recall to usage 95 97 88 DISGUISED CLIENT EXAMPLE IN FMCG SECTOR
    • 18. Loyalty is high amongst all groups Brand A is a strong market leader N = all respondents having a dishwasher Source: Market research on 1200 customers, October 2009 Purchase funnel Last media received Magazine & e-newsletter & visit site (n=300) 96 86 98 48 91 43 96 90 94 84 Control group (n=300) 91 77 99 41 92 38 94 84 90 76 Magazine & e-newsletter (n=300) 90 80 99 43 89 38 96 89 93 79 Magazine & no e-newsletter (n=300) 93 86 99 47 93 44 97 92 95 85 57 54 55 55 Awareness Familiarity Consideration Trial Regular use Loyalty
    • 19. 121 com has a positive impact on the awareness and consideration to buy , not on loyalty (brand B) Control group (n=300) 66 44 91 20 30 6 79 67 84 40 Magazine & e-newsletter & visit site (n=300) 74 50 91 21 31 6 86 68 78 46 Magazine & e-newsletter (n=300) 75 54 88 25 27 7 88 72 81 47 Magazine & no e-newsletter (n=300) 72 52 95 26 27 7 87 72 83 50 Source: Market research on 1200 customers, October 2009 N = all respondents Awareness ctrl vs other groups & consideration 44-54 are statistically significant differences 46 53 52 51 Awareness Familiarity Consideration Trial Regular use Purchase funnel Loyalty Last media received
    • 20. 121 com seems to have an impact on awareness and regular use (brand C) Control group (n=300) 69 47 95 20 31 6 79 67 86 44 Magazine & e-newsletter & visit site (n=300) 68 46 94 26 32 9 87 68 78 43 Magazine & e-newsletter (n=300) 75 52 93 29 31 9 85 69 81 48 Magazine & no e-newsletter (n=300) 71 49 90 25 37 9 84 70 83 45 Awareness ctrl vs other groups & regular use 20-29 are statistically significant differences N = all respondents Source: Market research on 1200 customers, October 2009 61 59 57 45 Awareness Familiarity Consideration Trial Regular use Purchase funnel Loyalty Last media received
    • 21. No particular differences between groups (brand D) Control group (n=300) 74 53 95 31 50 15 82 73 88 40 Magazine & e-newsletter & visit site (n=300) 78 52 92 23 40 9 85 67 79 46 Magazine & e-newsletter (n=300) 78 58 94 32 44 14 87 74 86 47 Magazine & no e-newsletter (n=300) 73 54 90 29 35 10 87 74 85 50 Source: Market research on 1200 customers, October 2009 N = all respondents Trial 40-50, regular use 23-32 & 23-31 and loyalty 9-15 are statistically significant differences 49 58 59 61 Awareness Familiarity Consideration Trial Regular use Purchase funnel Loyalty Last media received
    • 22. 121 com seems to have an impact on regular use, not on loyalty (brand E) Control group (n=300) 81 59 94 29 42 12 84 73 87 55 Magazine & e-newsletter & visit site (n=300) 82 62 95 39 44 17 91 75 82 59 Magazine & e-newsletter (n=300) 85 66 95 31 47 15 91 77 84 63 Magazine & no e-newsletter (n=300) 81 61 98 36 41 15 90 76 85 60 Source: Market research on 1200 customers, October 2009 N = all respondents Regular use 29-39 is statistically significant difference 65 50 59 53 Awareness Familiarity Consideration Trial Regular use Purchase funnel Loyalty Last media received
    • 23. Measurements
      • 1) Perception of magazine
      • 2) Impact magazine on brands
        • Awareness
        • Activation
        • Loyalty
      • 3) Conclusions
    • 24. 1) The 121 program
      • The ‘e program’ and the ‘p program’ are reaching different social-demographical groups :
        • There’s a somewhat older population for the ‘magazine only group’
        • The families of the ‘magazine only group’ are smaller
      • The ‘e program’ helps boosting
        • the magazine recall and opening rate
        • the magazine awareness ,
        • the magazine appreciation
        • the magazine interest
        • the magazine reading time
      • All groups like the magazine , especially coupons, recipes, useful tips and information on (new) products
    • 25. 1) The 121 program
      • The ‘e community’ loves receiving the magazine :
        • 90% would mind significantly if the magazine was suppressed
        • 65% of the e active users still prefer the paper magazine
      • Still 1/3 of the e newsletter receivers have never visited the website
      ‘ P’ reinforces ‘E’ and even the ‘e addicts’ love to receive the magazine and appreciate the content and coupons
    • 26. 2) The 121 impact on the brand
      • Brand perception
        • The 121 program (e + p) has no significant impact on brand perception
      • Brand activation
        • Over 90% of consumers recalling the 121 program use or intent to use coupons
        • The more intense the 121 program (paper + e-newsletter + active visits), the more consumers are ready to act
        • Coupons remain a key activation tool
      • Brand loyalty
        • The 121 program has no significant impact on brand loyalty
      The 121 program (both e and p) is a strong response and brand activator but has to be combined with other ATL media to have an impact on brand awareness and loyalty