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Beyond the prospectus: Blogs, Twitter, YouTube and more... (2009)
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Beyond the prospectus: Blogs, Twitter, YouTube and more... (2009)

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Looking for new ways to connect with prospective students and "gen-y", we looked to social media to help us connect with our audiences in a real and authentic way.

Looking for new ways to connect with prospective students and "gen-y", we looked to social media to help us connect with our audiences in a real and authentic way.

Published in: Education, Technology

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  • brand proposition is unique compared with other universities in WA authentic and meaningful way.
  • Our goal Gen Y – marketing savvy - beyond our usual marketing materials – to provide prospective students with real advice from real students.
  • - encourage direct conversations between our students and prospective students. help prospective students to find the answers they were looking for deepen our understanding of current and prospective students (behaviours)
  • challenged our student community to blog about Murdoch. invited to share their Murdoch experience win an internship with our partners at Sunset Events and eventually a paid blogger role.
  • long term view (2yr period) competition helped us find our good, trusted bloggers. develop a pool of bloggers we could feature/use from time to time.
  • blogger competition 3 month campaign Blogger prove their blogging abilities
  • The only exception to this rule is if someone posted content that we felt is illegal or offensive. As with many other websites (e.g. Flickr and Facebook), this type of content would be reported and removed.
  • Rule 2 Sometimes we might ask them to share their thoughts on a particular issue or event We encouraged students to blog about life at Murdoch in a completely honest way. We wanted them to share positive and negative experiences, not contrived marketing messages.
  • Stakeholder buy-in: encouraged people to read ‘Groundswell’ what is groundswell how it helped them understand why we were doing this also did a large amount of social media training (crisis management) SM guidelines.
  • Promotion Online press releases Open and transparent around censoring and how bloggers would be chosen. incentives
  • Assignements What why
  • How we judged the bloggers The content score was based on: • Audience engagement • Match with the Murdoch personality • Enthusiastic use of social media • Effort and commitment
  • Content agregated into campaign site 14 students entered the blogging competition produced more than 389 pieces of published content. cross section of our student community Badges for their blog
  • contributed to increasing chatter online about Murdoch University. in-bound links to our public website, which helped to boost SEO Explored different ways to comm with pros students
  • The advice the bloggers shared was real, honest and allowed them to reveal their personalities. Videos
  • What types of media they used for what Embraced different mediums Used Facebook to promote – targeted audiences Excellent ROI Our limited budget for traffic gen made the results even more rewarding. top traffic generators (Facebook, search and blogs) were free, and required no effort on our behalf.
  • Traffic and engagement stats were extremely positive During the competition period, we received a vast amount of traffic from promotional placements on Murdoch website, including our public website and student portal. The popularity of the student blogs showed a high level of interaction with blog visitors. We also had 48,292 impressions of an online press release about the competition (or 549 reads) from education and social media industry websites online, which demonstrated the level of online ‘buzz’ the competition attracted.
  • strong brand ambassadors, who continue to spread the brand message long after the campaign has ended. Better understanding of their online behaviours Crowned 2 bloggers
  • put in an effort way beyond our expectations.
  • great advice to share open and honest use their own social networks.
  • Transcript

    • 1. Beyond the prospectus: Blogs, Facebook, Twitter, YouTube and more… De Hallam, Murdoch University.
    • 2. Case study: Bloggers campaign.
    • 3. Murdoch University is the place where free-thinkers come to succeed.
    • 4. Our goal: connect with prospective Gen Y students.
    • 5. Moving beyond brochures to create conversations.
    • 6. What we did…
    • 7.  
    • 8. Campaign objectives:
        • Encourage our students to blog about life at Murdoch in a completely honest way - we wanted them to share positive and negative experiences, not contrived marketing messages.
        • Invite prospective students to feel a connection to the Murdoch community.
        • Encourage conversations between our existing students and our future students to help close the gap during the transition from school or work into uni.
    • 9. Overarching online strategy:
        • Create our position as the university that provides real and honest advice.
        • Research and understand the social technographic profile for our target audience ( listen and talk).
        • Increase the “authenticity” of our brand with our target audience.
    • 10. How we did it.
    • 11.  
    • 12.  
    • 13.
      • Step 1 : Encourage students to blog about Murdoch.
      • Step 2 : Connect with prospective students.
      • Step 3 : Recruit our future student blogger and endorsed bloggers.
    • 14.
      • Rule 1 :
      • We would not censor blogs or blog comments.
    • 15.
      • Rule 2 :
      • We would not tell our bloggers what to write.
    • 16.
      • ‘ Simply put, the groundswell is a social trend in which people use technologies to get the things they need from each other instead of from companies.’
      • - Groundswell, Forrester Research
    • 17. Email 3,597 prospective students 1,327 influencers and parents Promo banners Online PR
    • 18.
      • Blogging assignments
        • Create a physical banner to provide a simple but meaningful piece of advice they would give to people who are considering their study options
        • Share 10 things about their Murdoch.
        • Take our free thinking quiz and create a chalk drawing on campus to show their results.
    • 19. Content score + views + votes =
    • 20. The result.
    • 21. www.bloggers.murdoch.edu.au
    • 22.  
    • 23.  
    • 24.  
    • 25.  
    • 26.  
    • 27. What we’ve learnt.
    • 28. Strong brand ambassadors.
    • 29. Our students love to have a voice – and love to be heard.
    • 30. Our current students connect naturally with Gen Y.
    • 31. WA Web Awards (2010) Education standard of excellence (Winner) Australian Institute of Marketing (2010) Social Marketing (State winner, National Finalist) Association of Commonwealth Universities PR, Marketing and Communication Awards (2010) (Winner for ‘Websites’ category)
    • 32. Questions?

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