Day Ignite
October 2009




                         A New ‘Day’ for eChicago
                                            ...
Overview
City of Chicago – Enterprise Context
Dept of Innovation & Technology
City Website – Issues & Opportunities
City W...
Chicago – by the numbers
Third largest city in the United States
227 square miles; 31 miles of lakefront
2.8 million resid...
Chicago – Municipal Government

53 Elected Officials; 50 Wards
  Mayor, Clerk, Treasurer (Executive)
  50 Aldermen and Ald...
Chicago - Executive Branch
42 Departments
  Public-facing Depts
      Public Safety - Police, Fire, OEMC
      Community S...
Dept of Innovation & Technology
Enterprise Programs (COTS products)
   Commercial Off The Shelf software for HR, Finance, ...
eGovernment – Many Audiences

   Residents                                     Property Owners
   Businesses              ...
Copyright 2009 - City of Chicago Proprietary & Confidential   8
eChicago – Three Goals
  Everything Online (Virtual City)
  Streamline Operations
  Innovate for Effectiveness




       ...
eChicago – Web Presence
Government Portal - www.cityofchicago.org
Tourism Portal - www.explorechicago.org
Custom Applicati...
eChicago - Capabilities
City Services, Information & Programs
Events + Travel & Leisure Attractions
Searchable Online Data...
eChicago - Technology
   THEN (2003):
   Solaris OS BroadVision CMS
   BroadVision App Server
   Oracle DB Java




      ...
eChicago 2.0– Critical Success Factors

   Success =
     Research +
     Design +
     Technology +
     Feedback/
     “...
Research
                                                                        Interviews and Focus
                    ...
Research – Issues

TECHNOLOGY:            BroadVision 7.x, Solaris
STRUCTURE:             Too Deep; many clicks to goodies...
Research – Goals
TECHNOLOGY:           Simpler; Day + Linux
STRUCTURE:            Shallow; “two click” goal
PERFORMANCE:  ...
Research – Strategic Themes

  City Services – Central Focus
  ‘Global City’
  Tailored Information, Multiple Pathways
  F...
Design
 It’s A Process
 It’s A Verb
 It’s A Noun


         Copyright 2009 - City of Chicago Proprietary & Confidential   ...
“Design Is Invisible




                  ….Until It Fails”
                                                             ...
Scope Design - Content Model

What “Things” is the Site All About?
 Primary Entities/Data Objects
 Relationships Between O...
Structural Design –
         Information Architecture

                                                                   ...
Skeleton Design –
         Wireframes & Templates




        Copyright 2009 - City of Chicago Proprietary & Confidential ...
Surface Design –
        Visual Presentation




       Copyright 2009 - City of Chicago Proprietary & Confidential   23
Design Process –
     Elements of User Experience




                                                                    ...
System Design – Authoring System




        Copyright 2009 - City of Chicago Proprietary & Confidential   25
System Design –
        Dialogs for Consistency
                                                                      Cont...
The Present…




         Copyright 2009 - City of Chicago Proprietary & Confidential   27
…And the Future




         Copyright 2009 - City of Chicago Proprietary & Confidential   28
Technology – History with Day CQ
   Internal Technology Pilot (2006, 4.1)
   External Usage - at Scale (2008, 4.2)
   Full...
Technology - Why Day?

CMS A Necessity
 Widely Distributed, non-Technical Authors
 “Brand” Consistency (Structure/Presenta...
Technology Choice – 5.x vs. 4.x

Standard Developer Platform
More Standards-compliance Overall
Improved Authoring Features...
Day 5.x – What We Liked
AUTHORING FEATURE & UI IMPROVEMENTS
  Addressed Many User Issues/Requests from 4.x
  Screens Bette...
Day 5.x – What We Learned
AUTHOR ENV - FEATURE CHANGES FROM 4.x to 5.x
  •    RICH TEXT EDITOR - FCK Replaced; we used Tin...
Day 5.x – What We Learned
BROWSER COMPATIBILITY
   Problems w/ IE 6 and 7; Authors now use Firefox
FILE NAMING ISSUES
   I...
Day 5.x++ – Wish List
DAM TITLE FIELD (missing in 5.2)
   To override Filename for DAM assets
PASSWORD CHANGE (Author leve...
eChicago - Future Directions
Location-aware Data & Visual Display
Participation & Collaboration (Web 2.0)
Mobile Devices
L...
Thank You




             Enjoy your Stay in
                 Chicago!!
Copyright 2009 - City of Chicago Proprietary & Co...
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Case study: City of Chicago - A New 'Day' for eGovernment

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Case study: City of Chicago - A New 'Day' for eGovernment

  1. 1. Day Ignite October 2009 A New ‘Day’ for eChicago Doug Hurdelbrink, Deputy CIO Dept of Innovation & Technology Copyright 2009 - City of Chicago Proprietary & Confidential City of Chicago 1
  2. 2. Overview City of Chicago – Enterprise Context Dept of Innovation & Technology City Website – Issues & Opportunities City Website – Design Solution City Website – Day Technology Copyright 2009 - City of Chicago Proprietary & Confidential 2
  3. 3. Chicago – by the numbers Third largest city in the United States 227 square miles; 31 miles of lakefront 2.8 million residents; 1.1 million households 1.4 million registered vehicles; 700,000 buildings 500,000 parkway trees 200,000 street lights; 67,000 alley lights 2,700 signalized traffic intersections 2,000 miles of paved alleys 52,000 licensed businesses 20 Fortune 500 HQs Home of the 44th President Copyright 2009 - City of Chicago Proprietary & Confidential 3
  4. 4. Chicago – Municipal Government 53 Elected Officials; 50 Wards Mayor, Clerk, Treasurer (Executive) 50 Aldermen and Alderwomen (Legislative) “Sister” agencies include: Public Schools Park District Housing Authority Transit Authority Copyright 2009 - City of Chicago Proprietary & Confidential 4
  5. 5. Chicago - Executive Branch 42 Departments Public-facing Depts Public Safety - Police, Fire, OEMC Community Services – 311, Health, Family Svcs, Library Regulatory - Zoning, Business, Animal Care, Environment Infrastructure – Streets & Sanitation, Transportation Development - Community Development, Tourism Public Services – Airports, Water Mgmt Internal Service Depts HR, Budget, Finance, DoIT, Fleet, Law 33,000 Employees Copyright 2009 - City of Chicago Proprietary & Confidential 5
  6. 6. Dept of Innovation & Technology Enterprise Programs (COTS products) Commercial Off The Shelf software for HR, Finance, CRM, etc. Software Development (custom products) External and Internal web applications & tools Innovation Center Cross-Department & Non-traditional Initiatives Technical Operations Desktops, Network, Data Center Enterprise Architecture Finance and Administration Copyright 2009 - City of Chicago Proprietary & Confidential 6
  7. 7. eGovernment – Many Audiences Residents Property Owners Businesses Building Owners Visitors Developers News Media Non-profits Vendors Foundations Job Seekers Community Orgs City Council Other Govt Entities Policy Makers Many sub-segments Copyright 2009 - City of Chicago Proprietary & Confidential 7
  8. 8. Copyright 2009 - City of Chicago Proprietary & Confidential 8
  9. 9. eChicago – Three Goals Everything Online (Virtual City) Streamline Operations Innovate for Effectiveness Copyright 2009 - City of Chicago Proprietary & Confidential 9
  10. 10. eChicago – Web Presence Government Portal - www.cityofchicago.org Tourism Portal - www.explorechicago.org Custom Applications - webapps.cityofchicago.org Copyright 2009 - City of Chicago Proprietary & Confidential 10
  11. 11. eChicago - Capabilities City Services, Information & Programs Events + Travel & Leisure Attractions Searchable Online Databases Local Maps, Zoning & Geographic information Transactional Applications Pay Water & Tax Bills Purchase Licenses & Permits File Legal Documents Request Municipal Services Etc. Copyright 2009 - City of Chicago Proprietary & Confidential 11
  12. 12. eChicago - Technology THEN (2003): Solaris OS BroadVision CMS BroadVision App Server Oracle DB Java NOW (2009): Linux OS Day CMS WebLogic/JBOSS Oracle DB Java JEE 12 Copyright 2009 - City of Chicago Proprietary & Confidential
  13. 13. eChicago 2.0– Critical Success Factors Success = Research + Design + Technology + Feedback/ “Feedforward” Copyright 2009 - City of Chicago Proprietary & Confidential 13
  14. 14. Research Interviews and Focus Groups with end users and stakeholders What do people NEED? What do people WANT? What do people WISH FOR? Copyright 2009 - City of Chicago Proprietary & Confidential 14
  15. 15. Research – Issues TECHNOLOGY: BroadVision 7.x, Solaris STRUCTURE: Too Deep; many clicks to goodies PERFORMANCE: Response time & Capacity issues USABILITY: Content & Capabilities- vast but diffuse METAPHORS: Ineffective (User Type, City Dept) SEARCH: Search & Navigation often criticized CONVENIENCE: URLs not shareable (SessionIDs) VISUAL DESIGN: Concept & Design dates to 2002 COST: Expensive to host & support EXTENSIBILITY: Difficult to extend or enhance Copyright 2009 - City of Chicago Proprietary & Confidential 15
  16. 16. Research – Goals TECHNOLOGY: Simpler; Day + Linux STRUCTURE: Shallow; “two click” goal PERFORMANCE: One second response target USABILITY: Multiple paths to goal; field testing METAPHORS: Services, Audiences, Actions, Clusters SEARCH: Optimized for Findability CONVENIENCE: Simple site hierarchy VISUAL DESIGN: Contemporary, energized COST: Lower fixed & hosting costs EXTENSIBILITY: Out of the box tools vs. custom code PUBLISHING: Distributed authors; Editorial Board Copyright 2009 - City of Chicago Proprietary & Confidential 16
  17. 17. Research – Strategic Themes City Services – Central Focus ‘Global City’ Tailored Information, Multiple Pathways Facilitate Online Community Exceptional User Experience Fresh Content Easy, Improved Publishing Copyright 2009 - City of Chicago Proprietary & Confidential 17
  18. 18. Design It’s A Process It’s A Verb It’s A Noun Copyright 2009 - City of Chicago Proprietary & Confidential 18
  19. 19. “Design Is Invisible ….Until It Fails” Bruce Mau Massive Change Copyright 2009 - City of Chicago Proprietary & Confidential 19
  20. 20. Scope Design - Content Model What “Things” is the Site All About? Primary Entities/Data Objects Relationships Between Objects Attributes of Each Entity Logical Record Layouts, Field Fmts Copyright 2009 - City of Chicago Proprietary & Confidential 20
  21. 21. Structural Design – Information Architecture IA – the organization, structure and arrangement of site content that best enables users to satisfy their goals. Copyright 2009 - City of Chicago Proprietary & Confidential 21
  22. 22. Skeleton Design – Wireframes & Templates Copyright 2009 - City of Chicago Proprietary & Confidential 22
  23. 23. Surface Design – Visual Presentation Copyright 2009 - City of Chicago Proprietary & Confidential 23
  24. 24. Design Process – Elements of User Experience Jesse James Garrett http://www.jjg.net/elements/pdf/elements.pdf Copyright 2009 - City of Chicago Proprietary & Confidential 24
  25. 25. System Design – Authoring System Copyright 2009 - City of Chicago Proprietary & Confidential 25
  26. 26. System Design – Dialogs for Consistency Content is entered in forms & dialogs to ensure consistent and valid content on the site. A Rich Text Editor (tinyMCE) allows creative freedom within a consistent page layout. Copyright 2009 - City of Chicago Proprietary & Confidential 26
  27. 27. The Present… Copyright 2009 - City of Chicago Proprietary & Confidential 27
  28. 28. …And the Future Copyright 2009 - City of Chicago Proprietary & Confidential 28
  29. 29. Technology – History with Day CQ Internal Technology Pilot (2006, 4.1) External Usage - at Scale (2008, 4.2) Full Commitment (2009, 5.x) Copyright 2009 - City of Chicago Proprietary & Confidential 29
  30. 30. Technology - Why Day? CMS A Necessity Widely Distributed, non-Technical Authors “Brand” Consistency (Structure/Presentation) Ease-of-Use, Learnability Critical Intranet & Explore Chicago successes Platform & Licensing Advantages Product & Technology Roadmap Copyright 2009 - City of Chicago Proprietary & Confidential 30
  31. 31. Technology Choice – 5.x vs. 4.x Standard Developer Platform More Standards-compliance Overall Improved Authoring Features Cost of Future Upgrade Day Professional Services Staffing Copyright 2009 - City of Chicago Proprietary & Confidential 31
  32. 32. Day 5.x – What We Liked AUTHORING FEATURE & UI IMPROVEMENTS Addressed Many User Issues/Requests from 4.x Screens Better/Clearer In General Easier to Upload Multiple Files Admin Features More Intuitive Etc. DEV ENVIRONMENT (CQDE) More useful and productive toolset SLING API Improves Code Organization, Reduces Dev Effort DAYCARE SUPPORT Timely, helpful attention to issues (~35 tickets from May thru Oct) Copyright 2009 - City of Chicago Proprietary & Confidential 32
  33. 33. Day 5.x – What We Learned AUTHOR ENV - FEATURE CHANGES FROM 4.x to 5.x •  RICH TEXT EDITOR - FCK Replaced; we used TinyMCE •  DELETE FUNCTION – now Tied to Edit; we customized to prevent authors from deleting core Folders •  PAGE UNLOCK RIGHTS - Only Author can unlock; Admin cannot •  MULTI-SELECT LISTS – We created a custom widget; this was a feature in 4.x •  USER ACCESS MODEL – Could not use regular expressions (wildcards) to assign user access. We had to assign access for each user group to each folder. Copyright 2009 - City of Chicago Proprietary & Confidential 33
  34. 34. Day 5.x – What We Learned BROWSER COMPATIBILITY Problems w/ IE 6 and 7; Authors now use Firefox FILE NAMING ISSUES Issues with Spaces, Commas, Parens in filenames PACKAGE SIZES Cannot load a single package for the DAM; we have chunked this in 500 MB elements SUB-NODES WITHIN A NODE Issues with many docs in one folder; Day recommends no more than 500 Sub-Nodes REVIEW/APPROVAL WORKFLOW Still working out issues Copyright 2009 - City of Chicago Proprietary & Confidential 34
  35. 35. Day 5.x++ – Wish List DAM TITLE FIELD (missing in 5.2) To override Filename for DAM assets PASSWORD CHANGE (Author level) Only Admins can change passwords ACTIVATE BUTTON Inconsistent; sometimes available, sometimes not REFERENCES FOR FILES IN DAM Could see references in 4.x Media Library SIMPLIFY REORDERING Reuse Drag & Drop model from 4.x ADD USERNAME TO “DATE PUBLISHED” INFO Was a useful feature in 4.x for Admin/Webmaster Copyright 2009 - City of Chicago Proprietary & Confidential 35
  36. 36. eChicago - Future Directions Location-aware Data & Visual Display Participation & Collaboration (Web 2.0) Mobile Devices Language Translation Copyright 2009 - City of Chicago Proprietary & Confidential 36
  37. 37. Thank You Enjoy your Stay in Chicago!! Copyright 2009 - City of Chicago Proprietary & Confidential 37
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