Using Internal Blogs & Wikis for Your Business Dax Basdeo, Ph.D. Executive Director, Cayman Islands Investment Bureau http://delicious.com/DaxBasdeo/workshop

What are the Benefits? Enable teamwork and collaboration Can facilitate communication and discussion of work practices Knowledge management Centralized, electronic, tracked changes, time stamp Collective intelligence! Encourage ownership of ideas Create a sense of community Platform for leadership emergence

Enable teamwork and collaboration

Can facilitate communication and discussion of work practices

Knowledge management

Centralized, electronic, tracked changes, time stamp

Collective intelligence!

Encourage ownership of ideas

Create a sense of community

Platform for leadership emergence

Wikis vs. Blogs Wikis organic, can be very dynamic focus is on detailed information multi-user perspective Blogs more structured, but still timely/dynamic more integration of a variety of media types single-user perspective, but with comments Wikis are for collaboration, Blogs are for communicating about events or activities

Wikis

organic, can be very dynamic

focus is on detailed information

multi-user perspective

Blogs

more structured, but still timely/dynamic

more integration of a variety of media types

single-user perspective, but with comments

Wikis are for collaboration, Blogs are for communicating about events or activities

Wikis Start simple: agendas, minutes, project plans, FAQs, How-To guides Provide some content and a basic structure to get things started Encourage participation, but beware of old habits Focus on content not formatting Capture feedback from users Open up your pages to key partners and stakeholders

Start simple: agendas, minutes, project plans, FAQs, How-To guides

Provide some content and a basic structure to get things started

Encourage participation, but beware of old habits

Focus on content not formatting

Capture feedback from users

Open up your pages to key partners and stakeholders

Blogs Useful for information exchange on specific projects, client discussion, staff updates Work as a team to determine blog rules, procedures and best practices - blog this! Decide the content, structure and accessibility to staff What topics should be ‘blogged’ Who can originate content Who can post comments Decide what should stay in email inbox vs. blog

Useful for information exchange on specific projects, client discussion, staff updates

Work as a team to determine blog rules, procedures and best practices - blog this!

Decide the content, structure and accessibility to staff

What topics should be ‘blogged’

Who can originate content

Who can post comments

Decide what should stay in email inbox vs. blog

Don’t … expect too much too soon force the use of blogs and wikis let use get out of control get rid of email and content management systems

expect too much too soon

force the use of blogs and wikis

let use get out of control

get rid of email and content management systems