Using Wikis + Blogs In Business

Using Internal Blogs & Wikis for Your Business Dax Basdeo, Ph.D. Executive Director, Cayman Islands Investment Bureau http://delicious.com/DaxBasdeo/workshop

What are the Benefits?
Enable teamwork and collaboration
Can facilitate communication and discussion of work practices
Knowledge management
Centralized, electronic, tracked changes, time stamp
Collective intelligence!
Encourage ownership of ideas
Create a sense of community
Platform for leadership emergence

Wikis vs. Blogs
Wikis
organic, can be very dynamic
focus is on detailed information
multi-user perspective
Blogs
more structured, but still timely/dynamic
more integration of a variety of media types
single-user perspective, but with comments
Wikis are for collaboration, Blogs are for communicating about events or activities

Wikis
Start simple: agendas, minutes, project plans, FAQs, How-To guides
Provide some content and a basic structure to get things started
Encourage participation, but beware of old habits
Focus on content not formatting
Capture feedback from users
Open up your pages to key partners and stakeholders

Blogs
Useful for information exchange on specific projects, client discussion, staff updates
Work as a team to determine blog rules, procedures and best practices - blog this!
Decide the content, structure and accessibility to staff
What topics should be ‘blogged’
Who can originate content
Who can post comments
Decide what should stay in email inbox vs. blog

Don’t …
expect too much too soon
force the use of blogs and wikis
let use get out of control
get rid of email and content management systems

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Using Wikis + Blogs In Business

by Dax Basdeo on Aug 05, 2009

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