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Csp Ds Final
 

Csp Ds Final

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Presetaton from recent Citizen Service Platform meeting at Microsoft targeted at Local Government Sevices Transformation.

Presetaton from recent Citizen Service Platform meeting at Microsoft targeted at Local Government Sevices Transformation.

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  • My name is DS, today I will build on what Gordon has said and discuss how we have re thought how services will be delivered with the HP MS CSP
  •   every regional government in the world has missions, we think these will apply to most of your Councils. To meet the objectives are come challenges  
  • To meet the challenges new priorities are required, some are listed here and of course there are many more, In the light of the recent Conservatives Libdem announcements these will apply more than ever
  • A good example of disjointed business processes is a council tax bill addressed to a deseased citizen because the information hasn’t been sent to the revenue department. Very damaging.
  • So what is the HP MS CSP what does it deliver?
  • 2 industry leaders joining forces to address the issues… we are very serious about this
  • We have to live in the real world, we must leverage value from key back office systems, often the only ones that are maintained by the vendors to keep pace with legislative changes. We also believe it’s important to envision the art of the possible with our customers so that the roadmap to optimal systems can be planned
  • So what does the HP CSP look like? Leveraging technology standardisation in partnership with existing investments = joined up services The core MS technology is MS CRM and Sharepoint, all the partner apps have been built to run and collaborate in the MS environment. Clearly this is not a prescriptive model and we expect this model to vary where alternative investments have been made and these may stay or be phased out over time.
  • Gordon mentioned before the CSP is a global initiative enriched by partner/ community solutions. We will work with governments all over the world and therefore best practise, architectural governess and compatibility are paramount for the greater good. But ultimately its all about outcomes …..
  • Example showing how one interaction with the citizen sets off a whole chain of internal processes, which use a number of CSP capabilities and result in the desired outcome.
  • Bullet point added
  • 07/22/10 15:50 ©2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • Slide added
  • Our approach to universal records management enables you to capture, manage, share, deliver, and archive documents and records more efficiently with HP TRIM software. First, we treat all documents as records at the point of capture, from system reports generated out of structured data systems to scanned or faxed images, line of business applications to CAD or Office applications, and from email to SharePoint. A major challenge for many business who have adopted SharePoint is the uncontrolled spread of documents—it’s a great collaboration platform, but the challenge is centrally managing documents as records and in context with the business activity. With HP TRIM, SharePoint documents are captured in their business context and are easily discoverable and managed for the life of the business record to avoid the loss of critical corporate records.
  • Overview: An ageing population and the difficult economy are stretching public resources. Social Services has to find new ways to deliver services more cost-effectively. They are responding by moving to a self-service or self-directed model, where individuals have input into their own social care requirements.   CareWorks has developed CareDirector, a new case management system, that enables the public to direct their own social care. CareWorks has taken a different approach, moving away from the proprietary systems that have traditionally been used in social care management, to one built on Microsoft Dynamics CRM. The result is a higher quality, more flexible system that can be quickly adapted to evolving needs. CareWorks is the first and only social care software company in the world that has built their solution on Microsoft customer management technology and the Citizen Service Platform. We are a social care specialist with 13 years experience, 72 local authority customers and unrivalled understanding of the revolution taking place in the delivery and management of social care. Because it is built on the Microsoft Citizen Service platform CareDirector is uniquely placed to: Empower citizens to have a direct input into their own social care requirements. That means providing citizens with the appropriate channels to interact with social care services whether in person, by telephone or using the web. Help organisations gradually migrating their workforce to new ways of working. That means introducing new working practices at the right speed for the individual service gradually allowing your customers and the workforce to benefit from more effective, flexible practices. Ensure that business transformation can continue after go live and that services can keep pace with evolving requirements as client preferences develop and economic circumstances change.
  • G cloud apps cloud

Csp Ds Final Csp Ds Final Presentation Transcript

  • Citizen Centric Regional Government Presented By: David Shoesmith and Steve Craddock Re-thinking how services are delivered with the HP and Microsoft Citizen Service Platform for UK Regional Government Government Citizen Centric Regional Government | HP Confidential
  • Agenda
    • Microsoft and HP Citizen Service Platform for UK Regional Government – David Shoesmith
    • A Project Manager’s view regarding delivery, acquisition and services – Steve Craddock
    • System Demonstration – Ciber
    • Introduction to our partners – David Shoesmith
    • Summary
    Citizen centric regional government | HP Confidential
  • HP and Microsoft Citizen Service Platform value proposition
    • Now more than ever it is imperative for Local and Regional Government to
    • deliver consistent, efficient and affordable service across all channels whilst
    • enabling target driven measurement and compliance i.e. NI14 & PSA21 etc
    Citizen centric regional government | HP Confidential Attribute Enabled By Consistent Reusable LRG Process Templates; Data Quality/Single Version of Truth; Branded Service Efficient Knowledge Repository; Framework input/outputs; Full use and integration of existing system assets; Technology standardisation, Enterprise document/print production Affordable Reduced training cost; service based cost model; factory style delivery; best shore options; flexible licencing/ SAS; UK hosted or on premise; Re use; Solution Accelerators Target Driven Flexible operating model; Interoperability Measurement Full process life cycle audit; data quality; Business Intelligence Compliance Ease of change to support policy updates; no lock-ins All Channels Email, F2F, Mobile, Online, Phone, IVR, Kiosk
  • Regional Government Challenges Citizen centric regional government | HP Confidential Sustain the local economy Care for the environment Raise standards in education Improve social care Improve customer service Reduce costs Improve compliance & accountability Improve transparency Regional Government Mission
    • Increase operational efficiency
    • Increase staff productivity
    • Enable collaboration and shared services
    • Meet Government targets
      • e.g. NI 14: Avoidable Contact
    • Leverage the power of technology to make these things happen
    Citizen centric regional government | HP Confidential New priorities are required
  • Citizen centric regional government | HP Confidential Piecemeal purchasing has led to… However…
  • … spaghetti IT… Citizen centric regional government | HP Confidential
  • The old way Citizen centric regional government | HP Confidential
    • Disjointed business processes
    • A fragmented view of the citizen
    • Escalating support costs
    • Difficult to respond to policy changes
    • Horror stories
  • Time to rethink Citizen centric regional government | HP Confidential Regional governments need:
    • Joined up processes
    • A single version of the truth across the organisation
    • The HP and Microsoft Citizen Service Platform for UK Regional Government delivers them
  • End-to-end services Citizen centric regional government | HP Confidential The HP and Microsoft Citizen Service Platform for UK Regional Government is an end-to-end service solution that leverages existing strategic investments in Microsoft technologies and back office applications this enables regional governments to achieve value for money and technology standardisation
  • Comprehensive solutions Citizen centric regional government | HP Confidential The UK version of a global initiative, it is a comprehensive proposition which represents a significant collaboration between HP, Microsoft and our selected partners.
  • Modular implementation Citizen centric regional government | HP Confidential
    • It is a modular approach utilising best of breed components, such as Microsoft Dynamics, SharePoint and ‘Solution Accelerators’, to deliver key local government processes and fully integrated access to back office systems
  • Accelerated procurement Citizen centric regional government | HP Confidential It can be procured through OGC Buying Solutions for CRM/Case Management and Document and Records Management Systems.
  • Citizen centric regional government | HP Confidential Citizen and business interactions Whatever your priorities are, using the platform HP can deliver the components you need to address them. Standardised = efficient Integration Hub / Pre-Built Integrations Revs & Bens Housing Planning Finance Highways LPG LOB Departmental Applications / ERP and Core Back Office Systems MS Dynamics CRM Contact Centre Scripting - Ciber Social Care - Careworks Document Management HP TRIM Mobility - 1 st Touch Case Management Singularity MDM - VisionWare Document Production HP Exstream
  • Collaborative development Citizen centric regional government | HP Confidential by the platform capabilities which are delivered The Citizen Service Platform also offers re-usable services components generated by the ‘CSP Community’ It’s about outcomes delivered by people & processes enabled by
  • Integrated = productive Citizen centric regional government | HP Confidential Outcome Process Highways HP CSP Capabilities Technology Platform Road flooding Citizen interaction Portal BizTalk Windows Mobile SQL Server Office Communicator Sharepoint Exchange Dynamics CRM Housing Environmental Systems Adult Services Childrens Services Intelligent Forms & Workflow Case Management Document & Records Management Performance Management Mobility Mapping Call Centre Scripting Master Data Management Enterprise Document Production Back Office Integration Business Registry Revs & Bens Road repaired
  • Key Advantages Citizen centric regional government | HP Confidential
    • Reduces cost and accelerates deployment because core application capabilities can be re-used across various departments in the organisation
    • Enables flexibility because its modular approach allows you to start with the application(s) that address your highest priority requirements first and add others later
    • Protects investment:
      • because it integrates with existing technology and applications
      • because every development made is a part of an overall strategic vision that enables you to meet tomorrow’s needs and well as today’s
  • Backed by HP’s expertise and services Citizen centric regional government | HP Confidential
    • HP has the scale and experience to deliver best value through the adoption of repeatable processes, application accelerators and best shore delivery centres.
    • HP provides:
      • Ownership and Accountability
      • Business Value Framework - an ROI tool
      • Flexible acquisition and usage options
      • Flexible delivery options
      • Proven methodologies
      • Free HP CSP Pathfinder assessment
  • Ownership and Accountability Citizen centric regional government | HP Confidential
    • HP takes a prime
    • contractor role, which:
    • Simplifies procurement
    • Reduces the project management overhead
    • Leads to stronger relationships
    • Reduces risk
  • Ownership and Accountability HP Citizen centric regional government | HP Confidential
    • Worlds largest technology company
    • 320,000 employees
    • The HP and Microsoft Alliance has been in place for 25 years
    • 20,000 Microsoft Professionals
    • 75,000 based in off shore delivery and service locations
    • EDS acquisition created HP Enterprise Services
    • Government is core business with experience at 30 UK regional governments
    • Infrastructure, hosting, cloud and shared service options
    • Major competence in CRM, portals, user experience and integration
    • Purchasing through OGC Buying Solutions
  • Steve Craddock Citizen centric regional government | HP Confidential A Project Manager’s view regarding delivery, acquisition and services
  • Flexible acquisition and usage options Citizen centric regional government | HP Confidential
    • Choose how you buy it – Up-front license or subscription
    • Choose how you get it – On-premise or on-demand
      • On-demand solutions delivered from HP’s dedicated, secure, UK Government data centre
    • Choose how you use it - Outlook, browser, mobile, custom
    • Change it any time as your business needs change
  • Flexible delivery options Citizen centric regional government | HP Confidential
    • Internal empowerment
      • We work collaboratively with your IT staff, enabling you to deliver the necessary system configuration. HP also support you as required.
    • Factory delivery approach
      • Using our large, virtual factory approach to enable cost effective delivery removes the need for a long term commitment to maintaining your own skilled resources
      • Delivery and configuration services can be procured as part of a pay-per-use service provision contract.
  • Proven methodologies Citizen centric regional government | HP Confidential Your CSP journey to:
  • Proven methodologies Citizen centric regional government | HP Confidential Measure Pay-Back and Reinvest Your CSP journey – continuous improvement Reinvest savings to make further improvements
  • Proven methodologies Citizen centric regional government | HP Confidential Measure, Govern, Learn, Test, Adjust, Iterate Your CSP journey – making a start The HP CSP Pathfinder assessment provides a roadmap for embarking on a CSP initiative or extending existing CRM/CSP capabilities
  • Environmental - Bulky Waste Collection Citizen centric regional government | HP Confidential Request Bulky Waste Collection Book and Take Payment Collection Close the Loop / Satisfaction Survey
  • Anti-Social Behaviour - Graffiti Citizen centric regional government | HP Confidential Report Graffiti Approve Cleansing Graffiti Removal Close the Loop
  • David Shoesmith introduction to our partners
    • Mphasis an HP Company – Systems Integration and Delivery
    • Ciber – LRG and MS Dynamics Specialists
    • 1 st Touch –Mobility Solutions
    • Visionware – Master Data Management
    • Singularity – BPM and Case Management
    • HP Trim – Enterprise Records and Document Management
    • HP Exstream – Enterprise Document Production and Personalisation
    • Careworks – Social Care Applications
    Citizen centric regional government | HP Confidential
  • Mphasis an HP Company
    • Bestshore delivery
    • 1500 Microsoft FTE’s
    • SOA and Integration
    • CRM Centre of Competence
    • Offshore Support
    • Portal and User Experience Practise
    • Majority owned by HP
    Citizen centric regional government | HP Confidential
  • CIBER
    • Microsoft Gold partner for 10 years with 7 accreditations
    • Leading partner for Microsoft Dynamics since 2003
    • Dynamics CRM partner of year 2008
    • Dynamics CRM Worldwide Partner of the Year 2009 Finalist
    • Deep local authority experience, unitary, London Borough, City, Borough
    • Focus on re-usable technologies and components
    • CIBER LRG Solution
  • Citizen centric regional government | HP Confidential Visionware
    • VisionWare is the UK Public Sector market leader in:
      • Master Data Management (MDM)
      • Customer Data Integration (CDI)
      • Utilising a Microsoft based solution providing CSP and CRM/Citizen Services with a Single Customer View
  • 1stouch
    • Leading UK Mobile Solution provider
    • Extensive experience
      • 60+ UK customers - local govt or quasi govt organisations
      • Total focus on mobile
    • Sound investment
      • Proven ROI, improved productivity and service levels
      • Based on world class Microsoft technologies
    • Unique capabilities
      • Flexible, easy to use Mobile platform and proven applications
      • Back office agnostic
    Citizen centric regional government | HP Confidential
    • HP Exstream is a document output management software solution.
    • Typically HP Exstream is able to reduce costs by up to 80%
    • Automated document production.
    • Enhanced document effectiveness through personalisation
    • Enterprise Platform that:
      • takes any data, merges it with any template
      • produces the output for both printed and electronic delivery,
      • assures secure delivery to any print device, fax, email, web or archive.
    Citizen centric regional government | HP Confidential HP Exstream “ HP Exstream makes it a snap to customise communications across media, using disparate customer data sources.”
    • Capture, manage and secure information in business contex
    • t
    HP trim s oftware Citizen centric regional government | HP Confidential HP Trim Enterprise Records and Document Management
    • Information sharing
    • Collaboration
    • Check in/out, versioning
    • Lifecycle workflow
    • Automated processes
    • Renditions/transformation
    • Simple contextual search
    • Security and audit trails
    • Classification & file plans
    • Retention and disposal
    HP TRIM MANAGE & SHARE Fax CD-Rom Paper Email Wireless Portals Archival / storage DELIVER/ARCHIVE INTEGRATE SharePoint Desktop applications Scanned images Structured data CAPTURE Email Business applications
  • careworks social care management Citizen centric regional government | HP Confidential
  • Citizen centric regional government | HP Confidential
    • Leading BPMS vendor, in top 10 globally by revenue
    • BPMS product built on Microsoft technologies
    • Specialist in Case Management
    • Established strength in UK government sector
    • How we differentiate ourselves
      • Case Management for ‘Knowledge Intensive’ Processes
      • Agility – rapid implementation, flexible solutions
      • Established track record with HP/Mphasis
    • 260 staff, HQ in UK, Offices London, NY, Singapore, Hyderabad
    • “ the most complete solution for case management”
    “ Workflow Supplement Scenarios for Microsoft SharePoint” April 2009 Singularity Introduction
  • Value of the HP and Microsoft Citizens Service Platform Citizen centric regional government | HP Confidential
  • To arrange your Pathfinder Assessment
    • Call David Shoesmith
    • 07508 010953
    • Email: david.shoesmith@hp.com
    Citizen centric regional government | HP Confidential
  • HP and Microsoft Citizen Service Platform for UK Regional Government
    • Thank You
    • Our Partners are available for discussion during breaks and after the event
    Citizen centric regional government | HP Confidential