Total Communications
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  • 1. T H E R E S O U R C E S A N D C A PA B I L I T I E S T O C O N N E C T Y O U T O T H E W O R L D SINGLE POINT OF CONTACT For Business Communications Few communications companies can offer their customers a comprehensive platform that includes everything from circuit and Internet access to telephone hardware, data networks, network monitoring and beyond . . . www.totalcomm.com
  • 2. T O T A L C O M M U N I C A T I O N S : A G L O B A L U N D E R S T A N D I N G O F THE COMPANY PRODUCTS & SERVICES VOICE SYSTEMS NETWORK MONITORING Total Communications is a single source for · VoIP Telephony Systems · Monitor Routers, Switches, business telephone systems, multiservice · Voice Mail Firewalls, Servers and · Unified Messaging SNMP-Enabled Devices voice/data/video networks, carrier services, (voice/e-mail/fax) 24x7 Internet/co-location services and structured · Wireless & Mobility · Monitor Performance Metrics Solutions · E-mail/Text Notification of cabling. · Call Recording Problems or Outages · Automated Call Distribution · View Network Status Online · Interactive Voice Response · Quarterly Reports Whether you are a mid-size business or a · Contact/Call Centers · Prompt Issue Resolution Fortune 500, we have the resources and · Speech Recognition CARRIER SERVICES experience to connect your company to the DATA NETWORKS · Interstate, Intrastate, world. For over 30 years, we’ve focused on · Local & Wide Area International Networks (LAN & WAN) · Customized Plans reliable, integrated communication · Network Installation & · Mobility/Cell Phones solutions for businesses. We’ve become one of Design · High Speed Voice, Video & · Security with Firewalls & Data Circuits, including: the largest privately-owned teleconnect Virtual Private Networks · PRI companies in the nation, offering cutting-edge (VPN) · CentraLink (AT&T) · Network Infrastructure & · MPLS technologies, along with unsurpassed service. Management · ATM · Network Operating · OPT-E-MAN Systems · Dedicated T1 & T3 Total Communications is the single point of · Wireless LAN (WLAN) · FiOS * contact for your business communication needs. · Relationships with Leading MULTISERVICE Tier 1 and Tier 2 Providers NETWORKS · Telecomm Consulting · Voice, Video & Data Convergence MANAGED SERVICES · Unified Communications · Audio Conferencing · Quality of Service (QoS) · VoIP Security · Remote Worker Solutions · Conferencing/Collaboration * Ask us about availability in your area www.totalcomm.com silver
  • 3. C O M M U N I C A T I O N I N F R A S T R U C T U R E S THE TOTAL DIFFERENCE MAINTENANCE & STRUCTURED CABLING TECHNOLOGY PARTNERS SERVICE PLANS · Infrastructure Design, · AT&T Master Solution Provider · Total Maintenance Installation & · Cisco Silver Partner Contracts Maintenance · Cisco WebEx Authorized Partner · Total Telco Agreements · Fiber Networks · One Communications Business Partner · Total Platinum Services · Single Mode & Multi · Mitel Platinum Solution Provider Program Mode Dark Fiber · Paetec Authorized Agent Networks · Verizon Select Solution Provider TECHNICAL SUPPORT · Safety Alarm, Energy · Microsoft Registered Partner · Telephone Adds, Moves & Management & HVAC · MegaPath Master Partner Changes Cabling · Tandberg Authorized Reseller · Remote Maintenance · Voice/Video/Data · Software Patch & Upgrade SPECIALIZATIONS Infrastructures Support · Cisco Advanced Unified Communications · Optional Onsite End-User SECURITY Specialized Partner Training (Video Monitoring) · Cisco Wireless LAN Specialized Partner · Network Readiness · Cisco Advanced Security Specialized Partner Assessment SERVER CO-LOCATION · Cisco Advanced Routing & Switching Specialized Partner FINANCING OPTIONS DATA CENTER SERVICES · State of Connecticut Pre-qualified Contractor · Leasing · Storage Networking · Data Center Virtualization IN-DEPTH EXPERIENCE · Off Balance Sheet · 30 Years of Experience in Voice Financing COLLABORATION · 19 years in Data · WebEx · 11 Years in IP Communications & Converged INTERNET SERVICES · Telepresence Voice/Data Networks · High-Speed Internet · IP Video Conferencing · Installed Base of 60,000+ Voice-Over-IP endpoints Access (Cisco/Tandberg) · Dedicated Web Site CUSTOMER SATISFACTION · Recognized for Customer Satisfaction Excellence by Hosting · Filter Security Software Cisco Systems in October 2007 · AT&T: 99.6% Satisfaction Rating in Customer · Managed E-Mail Service · AntiSpam, AntiVirus & Surveys Web Filtering RECOGNITION · Domain Name Services · Cisco 2006 Vertical Select Partner of the Year - (DNS) Healthcare · Mitel 2007 Highest Growth Earner in the Americas · 3rd Largest Mitel Dealer in the US · Largest Mitel Dealer on the East Coast · Top Rated AT&T Solution Provider in the East for over a Decade & AT&T Solution Provider Champion
  • 4. Corporate Headquarters Demonstration Center Network Operating/Co-Location Center Network Operations/Monitoring Center RESOURCES, LOCATIONS & AFFILIATES RESOURCES AFFILIATES . 5 Divisions · Point to Point Access.com Telephone Hardware Internet Services Data Networks www.p2pa.com Carrier Services Internet / Co-Location Services Structured Cabling . Completely equipped IP Communication Demonstration Center . Secure, 1,000 sq. ft. · Interoptic Systems, Inc. Network Operating/Co-Location Structured Cabling www.interopticsystems.com Center & Network Operations/Monitoring Center . 4.5 Million Dollar retail inventory in parts & equipment . 35 Certified Technicians / Engineers . GPS Equipped Service Vehicles LOCATIONS . Southern Connecticut . Corporate Office 680 Boston Post Rd., Unit 2 333 Burnham Street Milford, CT 06460 E. Hartford, CT 06108 203.882.0088 860.282.9999 . www.totalcomm.com Massachusetts . 446 Main Street, 1st Floor Central Connecticut Worcester, MA 01608 321 Burnham Street 508.799.8899 East Hartford, CT 06108 280 Trumbull Street Hartford, CT 06103 © Copyright 2007, Total Communications, Inc. All rights reserved. Revised 10/14/10. TotalCapabilities