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SAP Hosting

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  • 1. PRODUCTBRIEFAT&T Managed Hosting Solutions for SAPMaximize the Power and Value of Your SAP Applications BENEFITS • Rely on predictable costs with a fixed monthly hosting fee – no surprisesSAP applications can empower every aspect of application management, or supply services • Keep users productive byyour business. But if your staff doesn’t have specific to different phases of the application maintaining high availability ofthe time or expertise to release that power, lifecycle. Whichever you choose, you benefit SAP systemsit’s like having a Ferrari that never gets on the from our talent and methodologies. • Maximize uptime via proactiveopen road. It’s time to go full throttle with monitoring and maintenance ofAT&T, an SAP Certified Hosting Partner. Managed Hosting Services: Security, the application and interfaces Reliability, and Performance • Monitor performance, runOur hosting and application services for the With our managed hosting services, we reports, and track changesSAP Business Suite – and expertise across accept full accountability for your application using our Managed Applicationevery major industry and business function – infrastructure – from hardware provisioning Services Tool (MASTSM)mean you can rely on us to drive more value and management to database support – in • Boost business valuefrom your SAP applications. We deliver SAP 24x7 world-class data centers. through flexible choicesservices both domestically and abroad. and optimized solutions To reduce cost and risk across your SAPSolid Expertise. Flexible Choice. landscape, we deliver reliable performance • Get quick, effective responses from a single point of contactWhen you choose AT&T Hosting and and help ensure tight security, business and dedicated teamApplication Services, you can rely on us continuity and compliance with your industry’sthrough every phase of the application regulatory requirements.lifecycle. We take complete responsibilityfor your SAP environment – from Services Include: FEATURESinfrastructure management to operational • Security at all levels (physical to logical) to • SAP Hosting Partnerand ongoing support services for all your help safeguard your systems and data certificationbusiness processes. • 24x7 data centers • Network management so connections stayFrom the start, our high standards, rigorous up and running • Security and compliance servicesmethodologies, and deep experience allow us • Disaster recovery services to help protect • Network managementto fully assess your needs and work quickly to against failure or disasteraddress them. Qualified AT&T experts go on to • Disaster recovery serviceshelp you plan, build and run your SAP • Compliance services to verify adherence to • Dedicated technical andlandscape – optimizing the environment to high standards and key regulations, backed functional supportbring the most value to your business. by independent audits • Application andUnlike many service providers, we offer a • Remote application management and database monitoringbroad range of flexible services and options maintenance services if you opt to host • Performance testingto choose from. We can host your SAP solutions within your existing infrastructure and monitoringapplications and provide end-to-end • Change management • SAP Basis and database support services
  • 2. Product Brief - AT&T Managed Hosting Solutions for SAP ________________________________________________________________________________________ 2Application Management: Offload Data Protection to Minimize RisksTechnical, Complex and Repetitive Tasks AT&T’s world-class data centers use layered A Smooth TransitionDon’t let day-to-day application management security, backups and redundant systemstasks drain your internal resources. Leave to help safeguard your information from With AT&T as your managed hostingapplication monitoring, maintenance and intruders, hackers, outages and disasters. provider, you can look forward to asupport services to AT&T and free your staff Our strict program of audits, certifications smooth, simple transition. In fact,to focus on things that matter most to and affiliations is designed to enhance the our conversion and migrationadvancing your business. Our services include: quality of our service and help you comply services are designed to avoid with industry requirements. major business disruptions. • A dedicated team for technical and functional support To test our controls and processes, we undergo Whether you’re centralizing, regular SAS 70 Type II audits. We also take de-centralizing, seeking cost • Operational application monitoring reductions, or consolidating systems, part in Sarbanes-Oxley (SOX) audits on behalf of clients and we have ISO 9001 certification. we can design a system landscape • Performance testing and monitoring plan to meet your performance and • Change management Responsive Customer Care Resolves business goals, while reducing the Issues Quickly impact of change. • SAP Basis and database support services Your assigned Client Executive works to bring • Systems consolidation to address • Database monitoring you high-quality service…monitoring your the complexity involved in major service level agreements, performing capacity • Backup and restore services IT changes planning, hosting quarterly review meetings • System performance and and carrying out other tasks that represent • Technical upgrades to ensure that capacity management your interests. your environment is growing with your business • Kernel, Online Service System (OSS) Notes To align IT initiatives with business needs, and support pack updates your Client Executive also acts as a • System landscape archiving to knowledge transfer agent between IT and relocate large volumes of data business users. If problems arise around no longer required for everyday application functionality, performance, operations, which can reduce costs networking, hardware, security or account management, we quickly resolve issues to your satisfaction. Our support team is staffed with people assigned directly to your account – reachable online and through a unique toll-free number. Day-to-day services include help-desk support, change management and diagnostic services.For more information contact your AT&T Representative at 888-240-4874 or visit us at www.att.com/business.10/15/09 AB-1753© 2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

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