Business-Focused IT Introduction

BUSINESS-FOCUSED IT “ Everyone benefits when a sizeable percentage of the population imitates. But this is only true as long as people are willing to stop imitating and learn for themselves when the benefits of doing so become high enough.” Robert Boyd and Peter J Richerson, 2001 “If people just keep following the lead of others regardless of what happens, the well-being of the group suffers. Intelligent imitation can help the group - by making it easier for good ideas to spread - but slavish imitation hurts.” James Surowiecki, The Wisdom of Crowds, 2004 Copyright © 2008 ITDYNAMICS Ltd

BUSINESS-FOCUSED IT A new approach to:  Assessing IT services  Business and IT alignment  Managing business change  The business management of IT  The business governance of IT  Understanding IT futures  Managing the IT transition. Copyright © 2008 ITDYNAMICS Ltd

THE IMPACT OF BUSINESS-FOCUSED IT Based upon:  The practical experience of assessing and improving IT services  A sustained interest in service quality  New research into the success and failure of IT projects. Copyright © 2008 ITDYNAMICS Ltd

BUSINESS-FOCUSED IT Compares the business experience with the business need .............. Providing the context for:  All services  All IT methods, frameworks, and standards  All IT service delivery mechanisms including agile development , outsourced IT and cloud computing etc  Whatever may happen in the future. ............thus restoring the business imperative. Copyright © 2008 ITDYNAMICS Ltd

BUSINESS-FOCUSED IT Improves business outcomes today, tomorrow and during the transition:  Encourages a shared understanding of the present  Encourages a shared understanding of the future  Removes the IT management “blind-spots”  Removes the business perception gaps  Saves Money  Opens up more possibilities for business and technology  Easy to introduce, makes sense, and delivers results  All copyright material is owned by ITDYNAMICS™ i.e. an agreement requires no 3rd party involvement Copyright © 2008 ITDYNAMICS Ltd

ITDYNAMICS™  Specialises in helping clients to achieve business success by maximising the impact of IT services:  Revitalising businesses  Revitalising software and services organisations  Achieving service excellence  Consultancy and advisory services to deliver “Business-Focused IT”  Consultancy and interim management for complete solutions  Advisory service for professional services organisations  Operates globally  Change  Peer group learning and development  A passion and enthusiasm for business success. Copyright © 2008 ITDYNAMICS Ltd

DAVID MILLER – SPEAKER PROFILE  David Miller is passionate about service excellence and what it achieves for business. Use him to motivate your staff so that you can increase your business success through IT services.  His work is changing how we regard IT in a way that will remain relevant into the future  He speaks about: • His research and the findings • Alignment and service excellence • IT Futures  Recent media coverage: IT Now (May 2009), CIOUpdate.com (April 2009), CIO Magazine (February 2009, August 2008, July 2008, June 2008), Professional Manager (July 2008)  He has spoken at single company events in the UK, USA, Sweden and Kuwait, and at public events in the UK, and Russia Copyright © 2008 ITDYNAMICS Ltd

CONTACT DETAILS.......  The book: “Business-Focused IT and Service Excellence” David Miller, 2008 BCS, isbn 978-1-902505-88-6  Amazon Books /VivaGroup India  BCS/Turpin Distribution  Good Book Shops  The web site: www.itdynamics.co.uk  LinkedIn Profile for : David Miller (DavidMiller1)  LinkedIn Group for : “Business-Focused IT and Service Excellence”  Email: david_miller@itdynamics.co.uk  Tel: David Miller +44(0)7808 495919 / +44(0)1332 695090 Copyright © 2008 ITDYNAMICS Ltd

Business-Focused IT Introduction

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