Infographic -- Leading Through Connections: Summary of the IBM Study

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Infographic -- Leading Through Connections: Summary of the IBM Study

  1. 1. TREND SUMMARY 3. Values – Leading Customer obsession is the most critical leadership trait: ThroughconnectionsInsights from the IBM GlobalChief Executive Officer Study Based on 1700 Customer obsession (61%) Chief Executive Officers in 64 countries across 61% 18 industries Provided by Aimia Business Loyalty Strategy Team 60% inspirational leadership (60%)The study RevealsThree Main Imperatives: 58% Leadership Teaming (58%)1. ENGAGEMENT –Create Engaged Customers: Collaboration is the #1 characteristic desired by CEOs: Other important characteristics: • Communicative7 out 10 CEOs are making major changes in theirorganizations to Better Understand Individual • CreativeCustomer Needs • Flexible2. Partnership –70% of CEOs are aiming to partner Methods CEOs use to prepare1. Moving into other industries employees for the future: 1. Creating unconventional teams2. Inventing new industries 2. Concentrating on experiential learning 3. Empowering high-value employee networks FOR MORE information, CONTACT SAMANTHA.decker@AIMIA.COM

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