Your SlideShare is downloading. ×
  • Like
The Good, The Bad & The Future of Crisis Communications
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Now you can save presentations on your phone or tablet

Available for both IPhone and Android

Text the download link to your phone

Standard text messaging rates apply

The Good, The Bad & The Future of Crisis Communications

  • 4,373 views
Published

Good communication during a crisis is imperative to ensuring your company gets key messages out to the correct audience both internally & externally. Leaving a vacuum will only encourage others to …

Good communication during a crisis is imperative to ensuring your company gets key messages out to the correct audience both internally & externally. Leaving a vacuum will only encourage others to fill that space with inaccurate and potentially damaging information.

Published in Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
No Downloads

Views

Total Views
4,373
On SlideShare
0
From Embeds
0
Number of Embeds
2

Actions

Shares
Downloads
33
Comments
1
Likes
6

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. CRISISCOMMUNICATIONSTHE GOOD,THE BAD &THE FUTURE © INCIDENTCONTROLROOM.COM™ 2013
  • 2. INTRODUCTIONGood   communica+on   during   a   crisis   is   impera+ve   to  ensuring  your  company  gets  key  messages  out  to  the  correct  audience   both   internally   &   externally.   Leaving   a   vacuum   will  only  encourage  others  to  fill  that  space  with  inaccurate  and  poten+ally  damaging  informa+on.    
  • 3. Having  seen  first  hand   the  damage  caused  by  organisa+ons  who  don’t   communicate  well,  we  hope  you  can  learn  from   their  mistakes!  
  • 4. Good  Companies  communicate  well   during  a  crisis!  
  • 5. They  become  the    Primary  Source  for   Informa+on……..  
  • 6. …Demonstrate   Credibility  in  dealing  with  the   crisis……  
  • 7. They  Avoid  the  common  syndrome  of  “The  less  people  know  the  more  they  yell”……  
  • 8. And  Achieve  what  others  can’t………….  
  • 9. Clear,  Timely  &  Concise  Communica+ons  that  places  their  organisa+on  as  an  authora+ve  and  trustworthy  source  of  informa+on.…internally  &  externally!  
  • 10. Bad  Companies   communicate  poorly  during  a   crisis…….  
  • 11. They   don’t   work   from  Distribu+on   Lists,   and   they  have   poorly   maintained  contact  directories………..  
  • 12. Their  informa+on   is  inaccurate,  not  concise,  and  leads  to   confusion!  
  • 13. They   don’t   work  from   Scripted  T e m p l a t e s ,   &  p r e d e fi n e d  distribu+on  lists!  
  • 14. As  a  result,  they   manage  their  emergencies  poorly!  
  • 15. Seamless  Communica+ons  is   built  into  the  very  fabric  of  Incidentcontrolroom.com™.   The  ability  to  communicate   efficiently  is  the  key  to   successfully  managing   Emergencies……..  
  • 16. Maintain  Up  to  Date  Contact   Directories  &  Distribu+on   Lists  Easily.  Develop  Scripted  Email,  SMS,   &  Social  Media  Posts  Ready   for  Quick  Communica+ons.   Deploy  Up  to  Date   Informa+on  to  Smart   Devices  for  Seamless   Communica+on.  
  • 17. During  a  crisis  use  the  only  device  that  you  are   guaranteed  to  have  on   you  to  manage  the   incident  ……..  
  • 18. Communicate,   Coordinate,   Control……  
  • 19. Communicate  Clearly,  Avoid   Confusion  &  Ensure  the   correct  message  is  heard.  
  • 20. CONCLUSIONIncidentcontrolroom.com™   streamlines   communica+ons,   and  ensures   that   right   people   have   the   informa+on   by   which   to  make  good  decisions.  By  u+lising  cloud  and  mobile  technology,  your   team   have   access   to   safe,   secure   &   reliable  communica+on  channels  from  anywhere  in  the  world.  
  • 21. GET IN TOUCHIRE: +353 21 230 7165UK: +44 203 393 8761US: +1 267 861 0805 http://www.incidentcontrolroom.com/request-a-demo/  WWW.INCIDENTCONTROLROOM.COM
  • 22. CRISISCOMMUNICATIONSTHE GOOD,THE BAD &THE FUTURE © INCIDENTCONTROLROOM.COM™ 2013