Successfully collaborating and delivering results in a complex organization (final)
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Successfully collaborating and delivering results in a complex organization (final)

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My thoughts on the requirements for success in creating collaborations with and among independent IT service organizations within a research university.

My thoughts on the requirements for success in creating collaborations with and among independent IT service organizations within a research university.

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Successfully collaborating and delivering results in a complex organization (final) Presentation Transcript

  • 1. Successfully Collaborating and Delivering Results in Complex Organizations.
    June 15, 2011
  • 2. Organization
    Background
    Three stages of a successful collaboration
    Planning the collaboration
    Group meetings to plan a collaborative project
    Executing the plan and delivering results
  • 3. Background
  • 4. Background (1): Complexity Defined
    A complex organization has
    Multiple sub-divisions or sub-organizations with independent authority and IT capacities
    For example, a research university with multiple colleges having their own IT groups
    By contrast, simplicity is having
    one central IT organization that provides all needed systems
  • 5. Background (2): My Experience
    Ohio has been called a local control state
    State government does not control …
    School districts
    Public universities and colleges
    Public broadcasting
    I’ve spent 15 years helping to support state initiatives that seek to encourage collaboration among these organizations
  • 6. Background (3): Expanding Complexity
    Decentralization and complexity will only increase
    Three changes in IT are a factor
    Pursuit of “velocity”
    Service improvements expected at faster and faster rate
    Loss of control over end user IT
    End user IT environment shaped by forces outside higher education
    Open innovation
    Cannot pursue all technology opportunities alone
  • 7. Stage One
    Planning the Collaboration
  • 8. Identify the focus of collaboration
    Area of collaboration needs to be specific
    “Decreased data center costs” not “Something in the area of distance learning”
    Executive sponsorship is essential
    If possible, choose areas where a common minimum capacity can be created not a limit to the capabilities of participants
  • 9. Determine what consensus will mean
    You can’t please everyone
    With 100 people, a 70% approval rate means 30% are ambivalent or unsatisfied
    Fair consultative process is an essential defense
    Don’t assume everyone will gain
    Determine how much consensus is needed
    Expectation of 100% consensus in a collaboration can get in the way of action
    Must respect differing needs
  • 10. Consider alternative structures for collaboration
    Consolidation
    An executive decision has been made that there will only be one provider of a certain service
    Collaboration may be limited to providing input
    Co-operation
    Multiple parties will provide parts of a solution
    Co-ownership
    Joint ownership and management of the solution
    Co-investment
    Parties to collaboration will pay part of cost
  • 11. Determine who to involve
    Persistent groups are best
    Trust persists and group can focus on interests of different sub-groups over time
    Determine how end users and/or their representatives will be involved
    Consult strongly interested parties early, before collaboration starts
  • 12. Stage Two
    Group meetings to plan a collaborative project
  • 13. Recommendations
    Don’t over prepare
    People will believe outcome has already been decided
    Ensure discussions have a positive tone
    Counters aversion to risk and change
    Remember need for reciprocity
    Share information widely
    Listen actively to all participants
  • 14. Recommendations (2)
    Consider order of planning
    Focus on outcomes first
    Determine what a successful outcome looks like
    Operations second
    Determine how it will be operated or provided
    Focus on governance last
    Determine how it will be owned or governed
  • 15. Stage Three
    Executing the plan and delivering results
  • 16. Results
    All usual project management execution concerns are relevant
    Preventing scope creep, etc.
    Communicate, communicate, communicate
    Maintain commitment
    Publicly announce and recognize commitment to project
    Have collaborative group persist through implementation
    Deliver frequent milestones
  • 17. Questions?
    David Barber
    E-mail: dmbarber@gmail.com
    Can find …
    Slides at
    http://www.slideshare.net/DavidMBarber/presentations
    More about me on LinkedIn
    http://www.linkedin.com/in/DavidMBarber