Here is a slidedeck from a seminar I conducted for HR Professionals via NCHRA in 2013. We focus on workshopping vital areas of Organizational Development to evolve company culture.
7. 3 TYPES OF RESULTS
1. Operational Results (Score Card)
2. Impact Results (Data)
3. Business Results (ROI)
8. Measurable Results
Strength of Evidence
Results
Impact
Examples of Program
Impact Metrics
Operational
•
•
•
•
•
Change in sales
Participants at goal
High test scores
Participation rates
Hit rates on website
Examples of
Operational Metrics
• Enrollment
• Redemption Rate
• Pieces Mailed
Degree of Importance
Examples of
Business Results Metrics
Showing Causation
• Sales vs. control group
• Response rate in test
• Return on investment
10. How Do You Score?
Current
Programs
Performance
Development
COMPANY
Departmental
Directives
Core
Values
11. Current Programs
What Programs Work at Your Company?
• Employee Recognition Programs
• Incentive Programs
• Training
• Events
• Corporate Citizenship
• Other Benefits
12. Core Values in the Workplace
• Can your employees recite your core values?
• Are core values promoted in the workplace?
• Are core values part of the hiring process?
• Do core values have leverage in performance
assessment?
13. Departmental Objectives
• What are the top objectives of any given
department?
• Design performance initiatives around these
objectives.
14. Performance Development
• How does your organization develop talent?
• Is there alignment between personal and
organizational goals?
• How do we measure progress?
16. Current Programs
• Create Measurable initiatives!
• Communicate a Consistent program strategy!
• Produce Results!
17. Core Values in the Workplace
• Educate The Mission
• Use Core Values in the Hiring Process
• Measure Core Value Practices
• Eliminate Fluff Perception
18. Departmental Objectives
• Incent Business Critical Behaviors
• Recognize Special Contributions
• Level the Playing Field
• Create a Model for Measurement
19. Performance Development
• Set Clear Expectations
• Reward Progress
• Create New Challenges
• Define a Path for Advancement