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Telephoning in English - Starting the Call
Telephoning in English - Starting the Call
Telephoning in English - Starting the Call
Telephoning in English - Starting the Call
Telephoning in English - Starting the Call
Telephoning in English - Starting the Call
Telephoning in English - Starting the Call
Telephoning in English - Starting the Call
Telephoning in English - Starting the Call
Telephoning in English - Starting the Call
Telephoning in English - Starting the Call
Telephoning in English - Starting the Call
Telephoning in English - Starting the Call
Telephoning in English - Starting the Call
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Telephoning in English - Starting the Call

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How to start your call when telephoning for business in English. Looking at useful phrases, grammar and vocabulary, whether you are the caller or the receiver, and whether you know the person well or …

How to start your call when telephoning for business in English. Looking at useful phrases, grammar and vocabulary, whether you are the caller or the receiver, and whether you know the person well or you don't.

For modelled pronunciation watch the video on mybusinessenglish.com or the mybusinessenglish.com YouTube channel.

Please 'like' if you found it useful and subscribe to the website and YouTube channel.

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  1. Telephoning: Starting the Call mybusinessenglish.commybusinessenglish.com
  2. In thisVideo: ESSENTIAL PHRASES Greetings Introducing yourself, your role and your company Background Small Talk Purpose
  3. Answering • Hello, ACX Consulting. How may I help you? • Hello, ACX Consulting, Paul Lowe speaking. How may I help you? • Hello, ACX Consulting, Paul Lowe speaking. • Hello, Paul Lowe speaking. • Hello, Paul Lowe. • Paul Lowe. • Lowe. Best for normal office role. Receptionist style - ‘public facing’ Boss style - little public contact Receiver
  4. Caller - greeting/introduction • Hi Paul, my name’s (this is) Mike Cheng from RIB Engineering. • Hi Paul, it’s Mike Cheng from RIB engineering. • Hi Paul, it’s Mike from RIB. • Hi Paul, it’s Mike (here). • Hi Paul, Mike. Don’t know the other person. Know the person well. Receiver Caller Hello, Paul Lowe speaking.
  5. If known - make small talk - ‘well-being’ • Robert Palmer speaking. • How’re you going, Freda? • Really good • and what can I do for you today? • Hi Robert, it’s Freda. • I’m fine, Robert.You? • I’m calling to ... Receiver Caller
  6. If known - make small talk - different places • Robert Palmer speaking. • What’s the weather like in Berlin, Freda? • The sun’s out today for a change. • Hi Rob, it’s Freda. • Absolutely freezing, Rob. What about in Chicago? • That’s great. Look Rob, I’m calling to... Receiver Caller
  7. Stating the Purpose • Our company makes components for the auto industry and... • I’m calling/ringing/phoning about (noun) • I’m calling to +V • I’d like to +V • I was wondering if I/you could +V And how can I help you today? If more background or introduction needed Receiver Caller
  8. Two Examples
  9. Example 1 - The speakers do know each other. • John Truscott speaking. • Jenny. How are you? • Can’t complain. It’s a beautiful day - but how can I help you? • Hi John. It’s Jenny from International Accounting. • I’m pretty good, John. And you? • I’m just calling to check if the documents arrived. Receiver Caller
  10. Example 2 - The speakers don’t know each other • John Truscott speaking. • Hello, Jenny.What can I do for you? • Hi John.This is Jenny Strauss from International Finance. • My company organises financial training for managers • and I was wondering if you had a minute to discuss your training needs. Receiver Caller
  11. • Answer phone • Ask how you can help. • Introduce yourself • (Give background) • State Purpose 2 Structures - If speakers don’t know each other • Answer phone • Introduce yourself • Give background • State Purpose Receiver Caller Receiver Caller
  12. • Answer phone • Small talk • Ask how you can help. • Greeting + name • Small talk • State Purpose 2 Structures - If speakers do know each other • Answer phone • Small talk • Greeting + name • Small talk • State Purpose Receiver Caller Receiver Caller
  13. Review Videos A for Alpha: Using the International Telephone Code Telephoning: Keeping Control
  14. mybusinessenglish.commybusinessenglish.com mybusinessenglishYoutube channelmybusinessenglishYoutube channel

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