Email writing: Apologising Phrases

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The most important words and phrases for apologising in emails and letters with a business English focus. Phrases using 'sorry', 'apologise' (apologize), 'apologies', and 'regret', which help you say sorry in informal, neutral and formal writing. Lots of grammar, vocabulary tips and examples given.

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Email writing: Apologising Phrases

  1. 1. Email Writing: Apologising Phrases mybusinessenglish.commybusinessenglish.com
  2. 2. Key Words •Sorry (Adj) •Apologise (V) apologies (plural noun) •Regret (V) formal informal
  3. 3. Key Words •Sorry (Adj) •Apologise (V) apologies (plural noun) •Regret (V) formal informal oops! oops!
  4. 4. Sorry about/for sth (something) Make stronger with very. I’m very sorry...
  5. 5. Sorry about/for sth • I’m sorry for taking so long to get back to you. Sorry for +V+ing
  6. 6. Sorry about/for sth • I’m sorry for taking so long to get back to you. • I’m sorry about/for the delay. Sorry for +V+ing Sorry about/for + noun
  7. 7. Sorry about/for sth • I’m sorry for taking so long to get back to you. • I’m sorry about/for the delay. • I am sorry (that) I missed our meeting last Thursday. Sorry for +V+ing Sorry about/for + noun Sorry + (that) clause (Subj +Verb)
  8. 8. • I’m sorry for taking so long to get back to you. Phrasal verbs - get back to you (contact you) Informal - Neutral informal neutral informal writing is more like speaking
  9. 9. • I’m sorry for taking so long to get back to you. • I’m sorry about/for the delay. contractions - I’m Phrasal verbs - get back to you (contact you) Informal - Neutral informal neutral informal writing is more like speaking
  10. 10. • I’m sorry for taking so long to get back to you. • I’m sorry about/for the delay. • I'm sorry I missed our meeting last Thursday. contractions - I’m Phrasal verbs - get back to you (contact you) Informal - Neutral informal neutral informal writing is more like speaking
  11. 11. • I’m sorry for taking so long to get back to you. • I’m sorry about/for the delay. • I'm sorry I missed our meeting last Thursday. • I am very sorry that I missed our meeting last Thursday. contractions - I’m Phrasal verbs - get back to you (contact you) Informal - Neutral This example is more neutral to semi-formal. There are no contractions or phrasal verbs and the optional ‘that’ is written. informal neutral informal writing is more like speaking
  12. 12. I/we apologise for + sth Make stronger with sincerely. apologize (US spelling)
  13. 13. I/we apologise for + sth We sincerely apologise ... Make stronger with sincerely. apologize (US spelling)
  14. 14. I/we apologise for + sth • I apologise for the delay in replying to your email. I apologise for + noun/V+ingI apologise for + noun/V+ing Neutral - Formal
  15. 15. I/we apologise for + sth • I apologise for the delay in replying to your email. I apologise for + noun/V+ingI apologise for + noun/V+ing Neutral - Formal
  16. 16. I/we apologise for + sth • I apologise for the delay in replying to your email. • I apologise for missing the meeting. I apologise for + noun/V+ingI apologise for + noun/V+ing Neutral - Formal
  17. 17. I/we apologise for + sth • I apologise for the delay in replying to your email. • I apologise for missing the meeting. • We sincerely apologise for the poor standard of service you received. I apologise for + noun/V+ingI apologise for + noun/V+ing Neutral - Formal
  18. 18. Please accept my/our apologies for... Using the plural noun apologies.
  19. 19. Please accept my/our apologies for... Make stronger with sincere/sincerest. Using the plural noun apologies.
  20. 20. Please accept my/our apologies for... Please accept my sincere apologies... Make stronger with sincere/sincerest. Using the plural noun apologies.
  21. 21. Please accept my/our apologies for... Please accept my sincere apologies... Make stronger with sincere/sincerest. Using the plural noun apologies. Please accept my sincerest apologies...
  22. 22. Please accept my/our apologies for... Neutral - Formal apologies for + noun
  23. 23. Please accept my/our apologies for... • Please accept our apologies for any inconvenience caused. Neutral - Formal apologies for + noun ‘inconvenience caused’ is a common phrase
  24. 24. Please accept my/our apologies for... • Please accept our apologies for any inconvenience caused. Neutral - Formal apologies for + noun ‘inconvenience caused’ is a common phrase
  25. 25. Please accept my/our apologies for... • Please accept our apologies for any inconvenience caused. • Please accept my apologies for the delay in shipping your order. Neutral - Formal apologies for + noun ‘inconvenience caused’ is a common phrase
  26. 26. I/We regret... I sincerely regret Make stronger with sincerely/deeply/very much
  27. 27. I/We regret... I sincerely regret Make stronger with sincerely/deeply/very much I deeply regret
  28. 28. I/We regret... I sincerely regret Make stronger with sincerely/deeply/very much I deeply regret I very much regret
  29. 29. • We regret the inconvenience caused by our computer error. Formal
  30. 30. • We regret the inconvenience caused by our computer error. • We very much regret the error / the misunderstanding / the delay... Formal
  31. 31. • We regret the inconvenience caused by our computer error. • We very much regret the error / the misunderstanding / the delay... • We regret that the price information sent to you was incorrect. + noun Formal Here ‘we’ means ‘the company’. + that + clause (S +V)
  32. 32. Summary • I am sorry for/about/(that)... Informal - Neutral
  33. 33. Summary • I am sorry for/about/(that)... • I/we apologise for... • Please accept my/our apologies for... Neutral - Formal Informal - Neutral
  34. 34. Summary • I am sorry for/about/(that)... • I/we apologise for... • Please accept my/our apologies for... • I/We regret ... Neutral - Formal Informal - Neutral Formal
  35. 35. Summary • I am sorry for/about/(that)... • I/we apologise for... • Please accept my/our apologies for... • I/We regret ... Neutral - Formal Informal - Neutral Formal sincere
  36. 36. error/mistake misunderstanding delay any inconvenience caused oversight the inconvenience
  37. 37. mybusinessenglish.commybusinessenglish.com mybusinessenglishYoutube channelmybusinessenglishYoutube channel FurtherViewing: How to Write a Formal Business Email How to Write an Informal Business Email The Grammar of Business English Emails Formal and Informal Business Request Emails Email Writing: Referring to Attachments subscribe

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