Developing excellent knowledge capability practice

9,023 views
8,962 views

Published on

This presentation shares one of the approaches I use when exploring knowledge capability, knowledge awareness and methods for practice with organisations; my hope is that it will stimulate some thought for your practice. If you have any questions on any of the models we have developed, drop me an email.

A new approach for developing excellent Knowledge management/service practice - developed and used by David Griffiths (K3-Cubed Ltd.)

Published in: Business

Developing excellent knowledge capability practice

  1. 1. Our Knowledge Capability: Reducing the cost of doing business Developing Excellent Practice Prepared by: David Griffiths June 2014
  2. 2. Operations Capture.Share.Use.Develop Improved  Capability p Evolving  Practice Developing Excellent Practice: It’s not a single moment in time
  3. 3. Developing Excellent Practice Questions Methods ValueAwareness Our Knowledge Capability
  4. 4. Knowledge Capability How mature are our efforts? Risk & Cost ! Coordinate. Communicate. Co-develop. Community.
  5. 5. Awareness Excellence comes from Individual and team level awareness ! Coordinate. Communicate. Co-develop. Community.
  6. 6. Questions Answers to questions drive solutions ! Coordinate. Communicate. Co-develop. Community.
  7. 7. Simple Methods Best practice: No deviation - One right way. ! Coordinate. Communicate. Co-develop. Community.
  8. 8. Complicated Methods Lessons In Practice: capture change events NEHSA Skills Artefacts Heuristics Experience Natural     Talent ASHEN Model courtesy of Snowden (Cognitive-Edge)
  9. 9. Complex Methods There is no singular solution ! Coordinate. Communicate. Co-develop. Community.
  10. 10. Value Consider value from the start ! Coordinate. Communicate. Co-develop. Community.
  11. 11. Embed throughout the HR Cycle 4. Assessment 2. Selection 6. Exit 5. Development & Succession 3. Induction 1. Role Description Observational Research Clinical Operations
  12. 12. Excellence in practice 4. Assessment 2. Selection 6. Exit 5. Development & Succession 3. Induction 1. Role Description ! Set expectation ! Knowledge capability core to role and visible Observational Research Clinical Operations
  13. 13. 3. Induction5. Development & Succession 6. Exit 4. Assessment 2. Selection (behaviours) ! Test for collaboration ! Test for critical thinking ! Test for communication skills Observational Research Clinical Operations Excellence in practice
  14. 14. 3. Induction !Reinforce expectation !Design induction to demonstrate values !Model behaviours !Provide frameworks for practice 2. Selection 5. Development & Succession 6. Exit 4. Assessment Observational Research Clinical Operations Excellence in practice
  15. 15. 2. Selection 5. Development & Succession 6. Exit 4. Assessment !Evidence for contribution toward goals !Inform value proposition through evidence of impact and results (change in process or behaviours) !Feedback on “feelings” toward knowledge-based values and practice 3. InductionObservational Research Clinical Operations Excellence in practice
  16. 16. 3. Induction 2. Selection 5. Development & Succession ! Gap analysis ! Individual dev. plan ! Team dev. plan ! Goal changes? ! Strategy changes? ! Succession planning and risk 6. Exit 4. Assessment Observational Research Clinical Operations Excellence in practice
  17. 17. 2. Selection 5. Development & Succession 6. Exit !Interview: powerful questions !Method according to time available !Protect and embed knowledge 4. Assessment 3. InductionObservational Research Clinical Operations Excellence in practice
  18. 18. Our Knowledge Capability: Reducing the cost of doing business www.k3cubed.com Developing Excellent Practice All models copyright K3-Cubed Ltd 2014 Developed by Dr. David Griffiths Except where noted

×