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Our Knowledge Capability:
Reducing the cost of doing business
Developing
Excellent
Practice
Prepared by:
David Griffiths
June 2014
Operations
Capture.Share.Use.Develop
Improved	
  Capability
p
Evolving	
  Practice
Developing Excellent Practice:
It’s not a single moment in time
Developing Excellent Practice
Questions Methods ValueAwareness
Our Knowledge
Capability
Knowledge
Capability
How mature are our efforts?
Risk & Cost
!
Coordinate.
Communicate.
Co-develop.
Community.
Awareness Excellence comes from
Individual and team level
awareness
!
Coordinate.
Communicate.
Co-develop.
Community.
Questions
Answers to questions
drive solutions
!
Coordinate.
Communicate.
Co-develop.
Community.
Simple
Methods Best practice:
No deviation - One right way.
!
Coordinate.
Communicate.
Co-develop.
Community.
Complicated
Methods
Lessons In Practice:
capture change events
NEHSA
Skills
Artefacts
Heuristics
Experience
Natural	
  	
  
Talent
ASHEN Model courtesy of
Snowden (Cognitive-Edge)
Complex
Methods There is no singular solution
!
Coordinate.
Communicate.
Co-develop.
Community.
Value Consider value from the start
!
Coordinate.
Communicate.
Co-develop.
Community.
Embed throughout the HR Cycle
4. Assessment
2. Selection
6. Exit
5. Development
& Succession
3. Induction
1. Role Description
Observational Research
Clinical Operations
Excellence in practice
4. Assessment
2. Selection
6. Exit
5. Development
& Succession
3. Induction
1. Role Description
! Set expectation
! Knowledge capability
core to role and visible
Observational Research
Clinical Operations
3. Induction5. Development
& Succession
6. Exit
4. Assessment
2. Selection
(behaviours)
! Test for collaboration
! Test for critical thinking
! Test for communication
skills
Observational
Research
Clinical
Operations
Excellence in practice
3. Induction
!Reinforce
expectation
!Design induction to
demonstrate values
!Model behaviours
!Provide frameworks
for practice
2. Selection
5. Development
& Succession
6. Exit
4. Assessment
Observational
Research
Clinical
Operations
Excellence in practice
2. Selection
5. Development
& Succession
6. Exit
4. Assessment
!Evidence for contribution toward goals
!Inform value proposition through evidence of impact and results (change in process or behaviours)
!Feedback on “feelings” toward knowledge-based values and practice
3. InductionObservational
Research
Clinical
Operations
Excellence in practice
3. Induction
2. Selection
5. Development
& Succession
! Gap analysis
! Individual dev. plan
! Team dev. plan
! Goal changes?
! Strategy changes?
! Succession planning and risk
6. Exit
4. Assessment
Observational
Research
Clinical
Operations
Excellence in practice
2. Selection
5. Development
& Succession
6. Exit
!Interview: powerful questions
!Method according to time available
!Protect and embed knowledge
4. Assessment
3. InductionObservational
Research
Clinical
Operations
Excellence in practice
Our Knowledge Capability:
Reducing the cost of doing business
www.k3cubed.com
Developing
Excellent
Practice
All models copyright
K3-Cubed Ltd 2014
Developed by
Dr. David Griffiths
Except where noted

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Developing excellent knowledge capability practice