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This report defines software analytics and seeks to identify roles that should be using software analytics already and/or could be using it more. It also examines the future to see how software analytics might change software development in the same way that business intelligence has impacted some organizations.
The report can be downloaded here: http://www.softwarevalue.com/insights/publications/ta-archives/what-are-software-analytics/
To access more Trusted Advisor articles, visit: http://www.softwarevalue.com/insights/publications/#trustedadvisor