MINDANAO UNIVERSITY OF SCIENCE AND TECHNOLOGY citizens charter

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MINDANAO UNIVERSITY OF SCIENCE AND TECHNOLOGY citizens charter

  1. 1. CITIZEN’S CHARTER OF THE MINDANAO UNIVERSITY OF SCIENCE AND TECHNOLOGY Recto Ave., Lapasan, Cagayan de Oro City
  2. 2. MISSION  The Mindanao University of Science and Technology seeks to provide high quality, relevant and trained human resources and to promote research and extension services supportive of the industrialization program of Mindanao.
  3. 3. PHILOSOPHY  It is the philosophy of the University to recognize the potential of the disadvantaged but deserving youths who are determined to participate and benefit from the socio-economic progress of Mindanao in pursuance of social justice and equity.
  4. 4. PERFORMANCE PLEDGE We, the officials and employees of the Mindanao University of Science and Technology, do hereby commit to render to you, our clientele, a kind of service that is characterized by:
  5. 5. S peed - - We shall attend to your needs with promptness and dispatch within reasonable time from 8 a.m. to 5 p.m., Mondays to Fridays, and when the demands of public service so warrant, even on Saturdays and with no noon-breaks.A
  6. 6. T ransparency - -We shall continue to implement the state policy of full public disclosure of all our official transactions; thus, our records shall continue to be open to public scrutiny in accordance with reasonable conditions prescribed by law.
  7. 7. R esponsiveness - - We shall respond to your comments, suggestions and complaints concerning the quality of our service and take corrective action within 24 hours through our Public Assistance Unit, whose task is to find ways to serve you better.
  8. 8. A ccountability - - We shall serve you as public servants, who can be held officially and personally responsible, liable and answerable for any action violative of the Code of Conduct and Ethical Standards for Government Officials and Employees.
  9. 9. I ntegrity - We shall render service with honesty, with a sense of fairness and with the intention to serve the ends of truth
  10. 10. G ood Manners - -We shall deal with you with professional civility, with courtesy and respect due to you as a fellow- Filipino citizen.
  11. 11. H umility - -We shall always bear in mind that since public service is a public trust, therefore, we, officials and employees of this University, are no more than trustees or stewards of our respective positions/offices.
  12. 12. T horoughness - - We shall make client satisfaction, through completed staff work, as our guiding goal in serving you.
  13. 13. Title of Frontline Service: Enrolment Services for Freshmen /New Students Schedule of Availability: Monday – Saturday, 8:00am5:00pm Who may avail of the service: Freshmen What are the requirements: 1. Original report card or form 138A 2. Certificate of good moral character 3. Three ( 3 ) pcs 2x2 ID pictures 4. NSO-authenticated birth certificate 5. Place all of the above documents in a long brown manila envelope Duration: (total processing time) 1.15 hours
  14. 14. HOW TO AVAIL OF THE SERVICE: Steps Applicant/Client Activity 1 2 Service Provider Activity Evaluates Presents requirements submitted for requiremen Evaluation ts Secures Course Approval Form Duration of Person In Activity Charge 5 minutes Gives out the Courses 1 minute Approval Form 3 Evaluates Submits accomplished accuracy of Course Approval Form entries in the form 4 Submits Course Approval Form for Encoding of Subjects and Schedule Encodes the subject and correspondi ng Schedule 5 minutes 30 min Program Chairman Program Chair Fees Forms Output from the Service Provider none none none Course Approval Form Course Approval Form Program Chair none Dean’s Staff none none Requirements Evaluated Form Given Out Study load duly approved by the Program Chairman Registration PrintOut
  15. 15. Approval Form Courses Approval Form Submits accomplished Course Approval Form Submits Course Approval Form for Encoding of Subjects and Schedule Evaluates accuracy of entries in the form Encodes the subject and correspondin g schedule 8 Pays Fees Receives payment and issues official receipts 9 Pays Other Related Fees (i.e., PTA, student organization fees, etc) Receives payment and issues official receipts Medical Check-up Conducts physical and 6 7 10 Chair Approval Form 5 min Program Chair Course Approval Form 2 hrs (includin g queuing during peak hours) 180 min (includin g queuing during peak hours) Dean’s Staff 30 minutes Collecting Officer none None none 20% of total Registration school fees Print out See schedule of fees below PTA –P150 Registration Organizati SSC – P275 Print Outs on Treasurer 70 minutes Dr Socesa M. None Study load duly approved by the Program Chairman Registration PrintOut Official Receipts of payments made Official Receipts Registration print outs duly stamped with “PAID” by their respective organization Medical Form Medical check up conducted

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