Pollard Kmwi 2007 Session A105

Slide 1: Social Tools & Knowledge Sharing Dave Pollard KMWorld & Intranets 2007 Session A105 dave.pollard@sympatico.ca howtosavetheworld.ca

Slide 2: The Value Propositions for KM • Improve work productivity • Improve decision making • Increase capacities • Increase understanding of risk • Improve connectivity, collaboration and knowledge transfer (strengthen relationships) • Improve innovation

Slide 3: Social Networking Tools: Types • People-Connectors (find and strengthen relationships) • Social Publishing & Info-Sharing (publish, subscribe, discuss and link to what you know) • Collaboration & Communication (connect and work together more powerfully) • SNA/Sensor/GIS Mashups (use GIS or sensing technology to expand the functionality of any of the above)

Slide 4: People Connectors • People-Finders (LinkedIn) • Social Network Mappers (InFlow) • Proximity Locators (DodgeBall) • Affinity Detectors (NTag)

Slide 5: LinkedIn

Slide 6: InFlow (orgnet.com)

Slide 7: DodgeBall

Slide 8: NTag

Slide 9: Social Publishing & Info-Sharing • Journals (Blogs, Podcasts) • Social Bookmarkers (Del.icio.us) • Photo/Graphics Sharers (Flickr, SlideShare) • Memediggers (Digg, Reddit) • Product Evaluators (Wize, ThisNext) • Personal Diaries (FaceBook)

Slide 10: Del.icio.us

Slide 11: Flickr

Slide 12: SlideShare (for .ppt, .pdf)

Slide 13: Digg

Slide 14: ThisNext

Slide 15: And of course, FaceBook

Slide 16: Collaboration & Communication • Wikis (FluWiki) • Forums (Yahoo Groups) • Project Collaboration (BaseCamp) • Document Collaboration (Google Docs) • Mindmaps (Freemind) • VoIP/Virtual Presence (Skype, GoToMeeting) • Open Space / Peer Production

Slide 17: FluWiki

Slide 18: Yahoo Groups

Slide 19: BaseCamp

Slide 20: Google Docs

Slide 21: FreeMind

Slide 22: GoToMeeting

Slide 23: SNA / Sensor / GIS Mashups • Disease Outbreaks • Home Monitoring • Travelogues • Do-It-Yourself Social Networking Applications?

Slide 24: Tracking Disease Outbreaks (a Nature Magazine / Google Earth mashup)

Slide 25: Keys to Success • Experiment with pilot groups who ‘get it’ • Use simple, ubiquitous technologies • Focus on real-time and just- in-time applications • Use stories and future state visions to persuade CxOs

Slide 26: Impediments & Risks • Security paranoia • Lack of urgency • Need for trust among network members

Slide 27: 10 Inexpensive Ways to Introduce Social Networking Tools to Your Organization 1. JIT desktop videoconferencing for decision- making and document editing by physically remote groups 2. Instant messaging pilot 3. Google Desktop and other simple PCM tools 4. A JIT canvassing system 5. Self-managed “Know-who” directories 6. RSS aggregator pages for specific CoPs 7. Blogs for (a) SMEs, (b) CoP coordinators, (c) e- newsletter editors 8. Mindmaps displayed for real-time meeting documentation 9. Google Docs for collaboration with people outside the organization 10. Open Space event for addressing an intractable organizational problem