Social Tools & Knowledge Sharing Dave Pollard KMWorld & Intranets 2007 Session A105 [email_address] howtosavetheworld.ca

The Value Propositions for KM Improve work productivity Improve decision making Increase capacities Increase understanding of risk Improve connectivity, collaboration and knowledge transfer (strengthen relationships) Improve innovation

Improve work productivity

Improve decision making

Increase capacities

Increase understanding of risk

Improve connectivity, collaboration and knowledge transfer (strengthen relationships)

Improve innovation

Social Networking Tools: Types People-Connectors (find and strengthen relationships) Social Publishing & Info-Sharing (publish, subscribe, discuss and link to what you know) Collaboration & Communication (connect and work together more powerfully) SNA/Sensor/GIS Mashups (use GIS or sensing technology to expand the functionality of any of the above)

People-Connectors (find and strengthen relationships)

Social Publishing & Info-Sharing (publish, subscribe, discuss and link to what you know)

Collaboration & Communication (connect and work together more powerfully)

SNA/Sensor/GIS Mashups (use GIS or sensing technology to expand the functionality of any of the above)

People Connectors People-Finders (LinkedIn) Social Network Mappers (InFlow) Proximity Locators (DodgeBall) Affinity Detectors (NTag)

People-Finders (LinkedIn)

Social Network Mappers (InFlow)

Proximity Locators (DodgeBall)

Affinity Detectors (NTag)

LinkedIn

InFlow (orgnet.com)

DodgeBall

NTag

Social Publishing & Info-Sharing Journals (Blogs, Podcasts) Social Bookmarkers (Del.icio.us) Photo/Graphics Sharers (Flickr, SlideShare) Memediggers (Digg, Reddit) Product Evaluators (Wize, ThisNext) Personal Diaries (FaceBook)

Journals (Blogs, Podcasts)

Social Bookmarkers (Del.icio.us)

Photo/Graphics Sharers (Flickr, SlideShare)

Memediggers (Digg, Reddit)

Product Evaluators (Wize, ThisNext)

Personal Diaries (FaceBook)

Del.icio.us

Flickr

SlideShare (for .ppt, .pdf)

Digg

ThisNext

And of course, FaceBook

Collaboration & Communication Wikis (FluWiki) Forums (Yahoo Groups) Project Collaboration (BaseCamp) Document Collaboration (Google Docs) Mindmaps (Freemind) VoIP/Virtual Presence (Skype, GoToMeeting) Open Space / Peer Production

Wikis (FluWiki)

Forums (Yahoo Groups)

Project Collaboration (BaseCamp)

Document Collaboration (Google Docs)

Mindmaps (Freemind)

VoIP/Virtual Presence (Skype, GoToMeeting)

Open Space / Peer Production

FluWiki

Yahoo Groups

BaseCamp

Google Docs

FreeMind

GoToMeeting

SNA / Sensor / GIS Mashups Disease Outbreaks Home Monitoring Travelogues Do-It-Yourself Social Networking Applications?

Disease Outbreaks

Home Monitoring

Travelogues

Do-It-Yourself Social Networking Applications?

Tracking Disease Outbreaks (a Nature Magazine / Google Earth mashup)

Keys to Success Experiment with pilot groups who ‘get it’ Use simple, ubiquitous technologies Focus on real-time and just-in-time applications Use stories and future state visions to persuade CxOs

Experiment with pilot groups who ‘get it’

Use simple, ubiquitous technologies

Focus on real-time and just-in-time applications

Use stories and future state visions to persuade CxOs

Impediments & Risks Security paranoia Lack of urgency Need for trust among network members

Security paranoia

Lack of urgency

Need for trust among network members

10 Inexpensive Ways to Introduce Social Networking Tools to Your Organization JIT desktop videoconferencing for decision-making and document editing by physically remote groups Instant messaging pilot Google Desktop and other simple PCM tools A JIT canvassing system Self-managed “Know-who” directories RSS aggregator pages for specific CoPs Blogs for (a) SMEs, (b) CoP coordinators, (c) e-newsletter editors Mindmaps displayed for real-time meeting documentation Google Docs for collaboration with people outside the organization Open Space event for addressing an intractable organizational problem

JIT desktop videoconferencing for decision-making and document editing by physically remote groups

Instant messaging pilot

Google Desktop and other simple PCM tools

A JIT canvassing system

Self-managed “Know-who” directories

RSS aggregator pages for specific CoPs

Blogs for (a) SMEs, (b) CoP coordinators, (c) e-newsletter editors

Mindmaps displayed for real-time meeting documentation

Google Docs for collaboration with people outside the organization

Open Space event for addressing an intractable organizational problem