Personal Knowledge Management

Personal Knowledge Management (PKM) Dave Pollard KMWorld & Intranets 2005

Confessions of a CKO: My Story

Why We Have to Try Harder to Make KM Work
The answers to critical business problems are out there
Most time spent working with computers today is wasted time
The Cost of Not Knowing is astronomical and growing
The crowd is smarter than the experts, but no one is listening
A crisis in confidence over corporate conduct is brewing
Physical meetings are becoming too expensive
We are moving towards a World of Ends
… So we need to find a better approach to KM

From know- what collection just-in-case… acquire store disseminate add value synthe- size connect canvass apply … to know- who connection just-in-time PKM: The Model

From Contributing Know-What … to Harvesting Know-How PKM: The Strategy Users contribute best practices to large central content repositories for re-use to reduce costs Context-rich stories and conversations are automatically harvested from shared personal repositories to discover and learn From Central Content Management … to Personal Content Management Knowledge managers administer Intranets and create databases and websites for departments enterprise-wide Individuals administer personal databases and websites and share them peer-to-peer From Enterprise Application Training … to Personal Productivity Improvement Classroom and CBT training and newsletters teach users how to make effective use of central K/T/L resources Knowledge managers observe and advise individuals how to make more effective use of K/T/L resources on their desktop

PKM: A New Equation for Knowledge Management
Know-Who Canvassing & Connection +
Know-How Harvesting +
Personal Content Management +
Personal Productivity Improvement
= PKM

PKM’s Value Propositions
Capitalize on best available knowledge & experience
Tap collective wisdom of employees & customers
Facilitate more robust collaboration
Improve the quality of decisions & assessments made
Enhance agility and innovation
Improve the effectiveness of knowledge workers
… A long way from KM’s value propositions of saving cost, saving time, and accelerating organizational learning !

Knowledge (Know- Who ) Canvassing & Connection Process Create simple process for network coordinators and others to use the Canvassing Lists & Templates to find people “who know about X” just-in-time Establish and distribute Canvassing Lists (e-mail groups) and create and distribute Canvassing Templates Identify & distribute Maps of Social Networks with appointed network coordinators Create one-click methods to make it easy to connect with people once you’ve found them

Know-How Harvesting Process Establish automated mechanism to regularly harvest and index this information centrally Create folders on each employee’s hard drive for ‘shareable’ knowledge, and ‘save as’ and ‘copy’ processes that encourage people to keep knowledge in these folders; launch internal weblog program Consider software that also automatically harvests content from e-mails Also create RSS and other automated and just-in-time peer-to-peer searching mechanisms to access this knowledge

Personal Content Management Process Develop RSS and other subscription and publication lists and processes for each Knowledge Worker Work with each Knowledge Worker to develop a ‘personal filing cabinet’ taxonomy of their knowledge that works for them Deploy Google Desktop or other desktop search tools Develop Personal Knowledge Management processes for groups and individuals

Personal Productivity Improvement Process Conduct one-hour face-to-face sessions: assist each Knowledge Worker to use knowledge & technology more effectively, answer questions, get immediate feedback. Pre-interview each Knowledge Worker to understand their job, what knowledge they use and how they use it. Pre-assemble file of possible improvement opportunities and ‘leave-behinds’. Compile a list of observations & additional needs for senior management attention.

What Needs to Change to Get PKM Accepted? Stories, ideas, advice ‘ Best practices’ What knowledge is most valued In networks In hierarchies Where power resides Management preoccupation What motivates people How knowledge flows What drives decision-making Ineffectiveness Inefficiency Personal satisfaction Promotion, raise Peer-to-peer through collaboration Top-down from ‘leadership’ Long-term resilience Short-term profits Tomorrow’s Businesses Traditional Businesses

The Greatest Challenge is not Technology or Content Scarcity : The 24 Dysfunctional Information Behaviours
Information Politics
Shoot the Messenger
Peer-to-Peer Preference
Help Friends / Hurt Foes
Cult of Leadership
Louder Voices
Anti-Stories
Like-Mind Groupthink
Cult of Expertise
Sense-Making
Frame Dependency
Info Overload
Can’t Tell All We Know
Preference for Images & Stories
Different Ways of Learning
JIT vs. JIC (Half-Life of Learning)
Information Unawareness
Cost of Not Knowing Unawareness
Unawareness of What Others We Meet Know
Reward Systems
From-Scratch Satisfaction
Better Safe than Sorry
Tragedy of the Commons
Competing on the Curve
Reward-Driven Behaviours Don’t Last
No Reward for Sharing
Fun vs Effectiveness
Work-Arounds

Making Knowledge More Meaningful: Ten Interesting New Tools Visualizations

Making Knowledge More Meaningful: Ten Interesting New Tools Mind Maps and Concept Maps EcoLanguage

Making Knowledge More Meaningful: Ten Interesting New Tools Single Frame Presentations

Making Knowledge More Meaningful: Ten Interesting New Tools Next Generation ‘Weblogs’ Open Space Technology + Next-gen Wikis

Making Knowledge More Meaningful: Ten Interesting New Tools “ Crowd” Canvassing Tools Stories Cultural Anthropology

For More Information… Personal Knowledge Management - http://blogs.salon.com/0002007/stories/2003/05/02/businessPapersTableOfContents.html#06 MindMaps - http://www.innovationtools.com/resources/mindmapping.asp Stories & Narrative, and Tools Dealing With Complexity - http://www.cynefin.net/kbase.php The US Energy Visualization - http://eed.llnl.gov/flow/ The Wisdom of Crowds - http://blogs.salon.com/0002007/2004/11/15.html EcoLanguage - http://ecolanguage.net/ Open Space Technology - http://www.openspaceworld.org/wiki/wiki/wiki.cgi?AboutOpenSpace

http://pkmsg2.wikispaces.com	21
http://wctang11.blogspot.com	7
http://wctang-ymca.blogspot.com	7
http://cursos.itesm.mx	6
http://www.slideshare.net	5
http://sinapinsiemen.com	5
http://www.wctang11.blogspot.com	1
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Personal Knowledge Management

by Dave Pollard on Jun 12, 2007

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Personal Knowledge Management — Presentation Transcript