Kmwi2008 Pollard From Content To Context And From Collection To Connection V3

From Content to Context and from Collection to Connection The Changing Role of the IP How Gen Millennium Shares Knowledge Innovation in KM: What’s Next KMWorld & Intranets 2008 [email_address] howtosavetheworld.ca slideshare.net/davepollard

What KM 1.0 Was Supposed to Solve (1994-2003) “Let’s centralize this to reduce wasted conversations” “Let’s put all the important stuff inside the firewall on Intranets & groupware” “Let’s put all the marketing stuff on our website” (A PRIVATE SECTOR PERSPECTIVE)

The KM 1.0 Model (1994-2003) acquire store disseminate add value Know-what Collection Content Just in case IPs are good at this… but users mostly didn’t care

Davenport found:

workers still spend half of every day processing work-related information:

e-mail (2h), phone (1h), f2f and looking for information (1h)

intranets = multiple, un-integrated tools, not effectively used

most workers have poor search, poorer research skills

work effectiveness tends to be proportional to time invested in, and size of, networks

Executives said:

outsource it

disintermediate it

got mine

doesn’t address what’s

keeping me awake at night

Front Line said:

that’s not my knowledge process

can’t find anything

all I need is a rough answer now

yeah, but what does it mean

(A PRIVATE SECTOR PERSPECTIVE)

The Rise & Fall of KM 1.0 Chasing the Hottest IT: Effects of Information Technology Fashion on Organizations Ping Wang

Trying Again: KM 2.0 (2004-) everything (unless illegal/top secret) accessible to all (no Intranet) public websites (boundaries established by firewall) public presence stories (detailed, context-rich); visualization-rich analyses "best practices' (stripped down) content format paradigm communities of passion - self-managed and ad hoc, conversation-focused communities of practice - centrally established and managed, content-focused communities RSS-publishable and subscribable personal web pages, blogs and small-group-created wikis; main information flows are p2p large complicated centrally-managed intranets to publish and browse content; main information flows are up-down content publishing, browsing and information flow personal content management tools - everyone manages their own content, just-in-time, harvestable large centralized just-in-case content repositories of 'submitted' 'reusable' documents with standardized taxonomy and search tools content management, search and delivery platform KM 2.0: context + connection KM 1.0: content + collection

The KM 2.0 Model make sense connect canvass scan Know-who Connection Context Just in time But can IPs do this ? acquire store disseminate add value Know-what Collection Content Just in case publish

The Evolving Role of the IP

IMPROVING PERSONAL PRODUCTIVITY

Facilitating PCM : helping people to self-find, self-filter, self-publish, self-subscribe, and self-organize ‘stuff’

Teaching research skills: methods, not tools

IMPROVING CONNECTION

Facilitating conversations: with new simple, real-time connectivity tools (IM, screen-sharing, desktop video)

Facilitating JIT canvassing: helping people discover who knows what and connecting them

IMPROVING CONTEXT

Story teaching/recording

Environmental scanning: discovering and communicating what’s new, what’s risky and what’s important,

Sensemaking: assessing and communicating what it means, what people think about it, what’s being done, what should be done, who should be talking with whom, what is important to learn

KM 2.0: JIT Canvassing facilitate creation of p2p communities of passion create canvassing request form self-managed CoPs canvassing request form user seeks information completes form distributes Information request assesses who to canvass create virtual presence tools responses from those canvassed follow-up conversations real-time virtual presence tools Knowledge transfer

KM 2.0: Environmental Scanning News, Magazines, Trade Publications RSS Feeds, Profiles Hot & Emerging Issues Lists Surveys “ Seeing What’s Next” activities Internal “What It Means” Discussions Cultural Anthropology Customer and Employee Interviews “ Thinking the Customer Ahead” Events Filters Abstracts Distribution Lists URGENCY IMPORTANCE Seeing What’s Next LIKELIHOOD % CONSEQUENCE $ Risk/Opportunity Assessment Urgency/Importance Assessment sensemaking

KM 2.0: Sensemaking ALERT BRIEFING New & Urgent? New & Important? SURVEY RESEARCH What do People Think/ What are They Doing? What Does it All Mean? GUIDANCE What Should We Do? P2P EVENTS Who Should Be Talking About It? SELF- ASSESSMENT TOOLS How Are We Doing? environmental scan canvass Analyze, question invite checklist etc. direct

KM 2.0: Visualization https://www.llnl.gov/

KM 2.0: Just in Time Who’s Available To Answer My Question Right Now? www.google.com/talk/

KM 2.0: Simple Virtual Presence Desktop VideoConferencing: Simple Virtual Presence Real Time Anywhere 7/24 Free vyew.com

Gen Millennium