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Kmwi2008 Pollard From Content To Context And From Collection To Connection V3
 

Kmwi2008 Pollard From Content To Context And From Collection To Connection V3

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Slides from my 2008 KMWorld & Intranets presentation From Content to Context and from Collection to Connection

Slides from my 2008 KMWorld & Intranets presentation From Content to Context and from Collection to Connection

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  • Excellent ideas, Dave!

    Although I'd spread each slide's content into more slides with less text in larger font size on each.


    ANATOLY IVANOV / PHOTOGRAPHY / DESIGN / PROSE
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    Kmwi2008 Pollard From Content To Context And From Collection To Connection V3 Kmwi2008 Pollard From Content To Context And From Collection To Connection V3 Presentation Transcript

    • From Content to Context and from Collection to Connection The Changing Role of the IP How Gen Millennium Shares Knowledge Innovation in KM: What’s Next KMWorld & Intranets 2008 [email_address] howtosavetheworld.ca slideshare.net/davepollard
    • What KM 1.0 Was Supposed to Solve (1994-2003) “Let’s centralize this to reduce wasted conversations” “Let’s put all the important stuff inside the firewall on Intranets & groupware” “Let’s put all the marketing stuff on our website” (A PRIVATE SECTOR PERSPECTIVE)
    • The KM 1.0 Model (1994-2003) acquire store disseminate add value Know-what Collection Content Just in case IPs are good at this… but users mostly didn’t care
      • Davenport found:
      • workers still spend half of every day processing work-related information:
      • e-mail (2h), phone (1h), f2f and looking for information (1h)
      • intranets = multiple, un-integrated tools, not effectively used
      • most workers have poor search, poorer research skills
      • work effectiveness tends to be proportional to time invested in, and size of, networks
      • Executives said:
        • outsource it
        • disintermediate it
        • got mine
        • doesn’t address what’s
        • keeping me awake at night
      • Front Line said:
        • that’s not my knowledge process
        • can’t find anything
        • all I need is a rough answer now
        • yeah, but what does it mean
      (A PRIVATE SECTOR PERSPECTIVE)
    • The Rise & Fall of KM 1.0 Chasing the Hottest IT: Effects of Information Technology Fashion on Organizations Ping Wang
    • Trying Again: KM 2.0 (2004-) everything (unless illegal/top secret) accessible to all (no Intranet) public websites (boundaries established by firewall) public presence stories (detailed, context-rich); visualization-rich analyses "best practices' (stripped down) content format paradigm communities of passion - self-managed and ad hoc, conversation-focused  communities of practice - centrally established and managed, content-focused communities RSS-publishable and subscribable personal web pages, blogs and small-group-created wikis; main information flows are p2p large complicated centrally-managed intranets to publish and browse content; main information flows are up-down content publishing, browsing and information flow personal content management tools - everyone manages their own content, just-in-time, harvestable large centralized just-in-case content repositories of 'submitted' 'reusable' documents with standardized taxonomy and search tools content management, search and delivery platform KM 2.0: context + connection KM 1.0: content + collection
    • The KM 2.0 Model make sense connect canvass scan Know-who Connection Context Just in time But can IPs do this ? acquire store disseminate add value Know-what Collection Content Just in case publish
    • The Evolving Role of the IP
      • IMPROVING PERSONAL PRODUCTIVITY
      • Facilitating PCM : helping people to self-find, self-filter, self-publish, self-subscribe, and self-organize ‘stuff’
      • Teaching research skills: methods, not tools
      • IMPROVING CONNECTION
      • Facilitating conversations: with new simple, real-time connectivity tools (IM, screen-sharing, desktop video)
      • Facilitating JIT canvassing: helping people discover who knows what and connecting them
      • IMPROVING CONTEXT
      • Story teaching/recording
      • Environmental scanning: discovering and communicating what’s new, what’s risky and what’s important,
      • Sensemaking: assessing and communicating what it means, what people think about it, what’s being done, what should be done, who should be talking with whom, what is important to learn
    • KM 2.0: JIT Canvassing facilitate creation of p2p communities of passion create canvassing request form self-managed CoPs canvassing request form user seeks information completes form distributes Information request assesses who to canvass create virtual presence tools responses from those canvassed follow-up conversations real-time virtual presence tools Knowledge transfer
    • KM 2.0: Environmental Scanning News, Magazines, Trade Publications RSS Feeds, Profiles Hot & Emerging Issues Lists Surveys “ Seeing What’s Next” activities Internal “What It Means” Discussions Cultural Anthropology Customer and Employee Interviews “ Thinking the Customer Ahead” Events Filters Abstracts Distribution Lists URGENCY IMPORTANCE Seeing What’s Next LIKELIHOOD % CONSEQUENCE $ Risk/Opportunity Assessment Urgency/Importance Assessment sensemaking
    • KM 2.0: Sensemaking ALERT BRIEFING New & Urgent? New & Important? SURVEY RESEARCH What do People Think/ What are They Doing? What Does it All Mean? GUIDANCE What Should We Do? P2P EVENTS Who Should Be Talking About It? SELF- ASSESSMENT TOOLS How Are We Doing? environmental scan canvass Analyze, question invite checklist etc. direct
    • KM 2.0: Visualization https://www.llnl.gov/
    • KM 2.0: Just in Time Who’s Available To Answer My Question Right Now? www.google.com/talk/
    • KM 2.0: Simple Virtual Presence Desktop VideoConferencing: Simple Virtual Presence Real Time Anywhere 7/24 Free vyew.com
    • Gen Millennium
      • Larger than the Boomer generation
      • Digital natives…but that doesn’t mean they use groupware
      • See e-mail as a waste of time
      • JIT real-time anytime conversational knowledge exchange
      • Average 12 jobs in their career
      • Self-directed self-motivated P2P learning
      • Oral culture, successive approximation understanding
      • Will never know their employer’s business
      • Think research is the same as search
      and they will determine what KM 2.0 looks like…
    • Blogs as Courseware http://newmediaocw.wordpress.com/ What else might emerge in KM 2.0?
    • Cultural Anthropology
      • Observe and record behaviour (workers and/or customers)
      • Ask questions about what doesn’t make sense
      • Find and study workarounds
      • Look for what they can no longer see
      • Look for opportunities (underused resources; competitive advantage)
      • Help them be more effective
      • Report back systemic problems
      What else might emerge in KM 2.0?
    • Simulations & Scenarios http://www.openthefuture.com/2008/05/simfutures.html What else might emerge in KM 2.0?
    • Proximity Locators dodgeball.com What else might emerge in KM 2.0?
    • Affinity Detectors ntag.com What else might emerge in KM 2.0?
    • Peer-to-Peer Sharing of Education slideshare.net/DavePollard/ What else might emerge in KM 2.0?
    • Content Moves to Cyberspace http://docs.google.com/ What else might emerge in KM 2.0?
    • Mind Mapping http://freemind.sourceforge.net/ What else might emerge in KM 2.0?
    • GPS/GoogleMaps Mashups http://healthmap.org/en What else might emerge in KM 2.0?
    • Open Space Problem-Solving openspaceworld.org What else might emerge in KM 2.0?
    • Virtual World Collaboration What else might emerge in KM 2.0?