Adding Meaning and Value to Information

Slide 1: Innovative Methods & Tools for Adding Meaning & Value to Information Presentation to KM World & Intranets 2006 A203 hew orl .ca how tosavet d M eetng ofM i i nds © 2006 dave .polard@ sym patco .ca l i

Slide 2: How We Come to ‘Understand’ What it means to understand  • Comprehend (grasp) • Appreciate (be able to assess) • Sufficient to pass on instructions • or entendre (stretch toward, come together) hew orl .ca how tosavet d M eetng ofM i i nds © 2006 dave .polard@ sym patco .ca l i

Slide 3: Ways We Add Meaning to Information Processes that Add Meaning to Information: Valuable 'End-Products' of these Processes: Some Tools Supporting these Processes: Paying attention; awareness; mindfulness Works of art Meditation; Training: attention skills Reflecting/considering; Interpreting; Context; Insights Training: critical/analytical thinking; Drawing on examples from personal experience; Desktop search tools (for combining) Combining/integrating with other personal knowledge Synthesizing/distilling; Synopses Blogs/diaries; Storyboards; Cartoons; Simplifying (without over-simplifying) Mindmaps/concept maps; FAQs Imagining; Applying Applications (real and potential); Training: creative thinking; Tests of learning/understanding; Self-tests & exercises Practice Illustrating; Modeling; Systems thinking; Models; Representations; Systems diagrams; Visualizations & graphics; Tables; Eco- language Maps (animated visualizations); Single frames; Mapping Mapping/systems thinking tools Reading/hearing/internalizing stories; Lessons/learnings; Vicarious experience; Storytelling templates/models (myths, fables etc.); Experience-lesson connections; Strong Storyboards; Blogs; Storybooks/periodicals (e.g. Narrating/memorizing/retelling stories memories; Story personalization New Yorker); Cartoons; Training: listening/storytelling Analyzing; Inferring significance; Inferring Implications; Action plans Analytical report templates; Structured thinking consequences; Deciding on resultant actions methodologies Reorganizing; Analogizing; Restating (\"in other Metaphors/analogies/allegories; Alternate words\"); Re-enacting/re-framing perspectives; Shoe-on-the-other-foot POV Recording/photographing; Reviewable detailed recordings; transcripts; Recording tools; Cameras/SVP tools; Observations (objective and subjective); Observing first-hand Cultural anthropology tools; Mindmaps Interviews Conversing/consulting; Canvassing/surveying; Others' experiences/additional info; P2P communication tools (phone); Conver- sation Collaborating tools (talking stick); Collaboration tools (wikis, Others' interpretations/ perspectives/ ideas/POV; whiteboards, Open Space); Coll. Collective wisdom hew orl .ca how t osavet d Wisdom/surveying tools; Directories/people- M eetng ofM i i nds 2006 dave .polard@ sym patco .ca © l i finders/soc. net. maps

Slide 15: Dysfunctional Knowledge Behaviours that Impede the Creation and Conveying of Meaning Information Politics Sense-Making Frame Dependency Shoot the Messenger   Info Overload  Peer-to-Peer Preference  Can’t Tell All We Know  Help Friends / Hurt Foes  Preference for Images & Stories  Cult of Leadership  Different Ways of Learning  Louder Voices  JIT vs. JIC (Half-Life of Learning)  Anti-Stories  Like-Mind Groupthink  Cult of Expertise Reward Systems  From-Scratch Satisfaction  Information Unawareness Better Safe than Sorry  Cost of Not Knowing Unawareness  Tragedy of the Commons  Unawareness of What Others We Meet Competing on the Curve   Know Reward-Driven Behaviours Don’t Last  No Reward for Sharing  Fun vs Effectiveness  Work-Arounds  hew orl .ca how tosavet d M eetng ofM i i nds © 2006 dave .polard@ sym patco .ca l i

Slide 16: The Six Hurdles to Effective Communication Inability to explain or convey information due to limitations of  language Inability to articulate events or ideas clearly  Unreadiness of the audience  Inattention of the audience  incompatibility of our mental frames and filters with those of  others inability to recognize others’ different learning styles  hew orl .ca how tosavet d M eetng ofM i i nds © 2006 dave .polard@ sym patco .ca l i

Slide 18: The New Role of Information Professionals Spend less time in centralized content management: time  acquiring, storing, compiling, organizing, and disseminating information Spend more time as ‘cultural anthropologists’ studying how  front-line people use information, helping them use it more effectively, and understanding how they learn, which information processes they use and which information ‘end- products’ they find most meaningful New ‘re-intermediary’ role: adding meaning and value to  information (using these tools more effectively, and developing new tools) hew orl .ca how tosavet d M eetng ofM i i nds © 2006 dave .polard@ sym patco .ca l i

Slide 19: For more information on these tools and methods… • Expertise Finders – http://blogs.salon.com/0002007/2004/08/06.html#a831 • Simple Virtual Presence tools - http://www.masternewmedia.org/ • Social Network Maps - http://www.orgnet.com/ • Concept Maps - http://www.graphic.org/concept.html • MindMaps - http://www.innovationtools.com/resources/mindmapping.asp • EcoLanguage - http://ecolanguage.net/ • Stories & Narrative, and Tools Dealing With Complexity - http://www.cynefin.net/kbase.php • The US Energy Visualization - http://eed.llnl.gov/flow/ • The Wisdom of Crowds - http://blogs.salon.com/0002007/2004/11/15.html • Open Space Technology - http://www.openspaceworld.org/wiki/wiki/wiki.cgi?AboutOpenSpace • Wikis - http://blogs.salon.com/0002007/2005/11/16.html#a1341 • Systems Thinking Charts - http://www.thinking.net/Systems_Thinking/systems_thinking.html • Market Maps - http://www.breakthroo.com/index.php/weblog/market_demo/ …or contact me at hew orl .ca how tosavet d M eetng ofM i i nds © 2006 dave .polard@ sym patco .ca l i

Slide 20: The Future of KM Overview of Thoughts for KM 2.0 Ask the Experts Presentation to KM World & Intranets 2006 B304 hew orl .ca how tosavet d M eetng ofM i i nds © 2006 dave .polard@ sym patco .ca l i

Slide 21: connect add disseminate acquire canvass value synthe- size apply store Personal Knowledge Management Traditional Centralized KM The Six Components of PKM • Personal content management (organizing and finding information on your own hard drive and in your own personal networks) • Just-in-time knowledge canvassing (requesting needed knowledge from appropriate experts and communities) • Automated knowledge harvesting (pulling content from hard drives and shared community spaces, instead of waiting for it to be 'submitted') • Personal productivity improvement (one-on-one observation and coaching of employees to improve their use of knowledge, technology and learning resources in the context of their unique jobs) • Social networking 2.0 (evolving tools that improve connection, communication, conversation and collaboration) • Sense-making (complex-adaptive tools and processes that draw on collective wisdom and add meaning to information in context) hew orl .ca how tosavet d M eetng ofM i i nds © 2006 dave .polard@ sym patco .ca l i

Slide 22: Measuring KM Success Traditional Measures: Revenue per person  Proposal success rate  Customer satisfaction  Employee satisfaction  Use of knowledge resources  Rating of knowledge resources  PKM Measures: Personal Productivity  Improvement Cost of Not Knowing  hew orl .ca how tosavet d M eetng ofM i i nds © 2006 dave .polard@ sym patco .ca l i

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