Presentation to KM World & Intranets 2006 A203 Innovative Methods & Tools for Adding Meaning & Value to Information
How We Come to ‘Understand’ <ul><li>What it means to understand </li></ul><ul><ul><li>Comprehend (grasp) </li></ul></ul><u...
Ways We Add Meaning to Information P2P communication tools (phone); Conver- sation tools (talking stick); Collaboration to...
Weblogs & Diaries Synthesizing Tools Cartoons Storyboards
Synthesizing Tools Concept Maps Mind Maps
Visualizations Eco- Language Modeling Tools
Single Frame Presentations Modeling Tools
Systems  Thinking  Charts Modeling Tools Social  Network  Maps Market Maps
Storytelling Tools Narrative  Templates Storyboards Weblogs  & Diaries
Analyzing Tools Structured Thinking Analytical Report Templates
Virtual Presence Tools Recording Tools Mind Maps Cultural  Anthropology Tools
Surveying Tools Canvassing Tools Prediction Market Tools
People Finders Conversing / Collaborating Tools Whiteboard/ Virtual Presence Tools
Wikis Open Space Technology Conversing / Collaborating Tools
Dysfunctional Knowledge Behaviours that Impede the Creation and Conveying of Meaning <ul><li>Information Politics </li></u...
The Six Hurdles to Effective Communication <ul><li>Inability to explain or convey information due to limitations of langua...
The Role of Information Professionals http://blogs.salon.com/0002007/2006/09/27.html
The New Role of Information Professionals <ul><li>Spend less time in centralized content management: time acquiring, stori...
For more information on these tools and methods… <ul><ul><li>Expertise Finders –  http://blogs.salon.com/0002007/2004/08/0...
The Future of KM Overview of Thoughts for  KM 2.0 Ask the Experts Presentation to KM World & Intranets 2006 B304
Personal  Knowledge Management acquire store disseminate add value synthe- size connect canvass apply Traditional Centrali...
Measuring KM Success <ul><li>Traditional Measures: </li></ul><ul><li>Revenue per person </li></ul><ul><li>Proposal success...
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Adding Meaning and Value to Information

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2006 KMWorld & Intranets Conference presentation

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Adding Meaning and Value to Information

  1. 1. Presentation to KM World & Intranets 2006 A203 Innovative Methods & Tools for Adding Meaning & Value to Information
  2. 2. How We Come to ‘Understand’ <ul><li>What it means to understand </li></ul><ul><ul><li>Comprehend (grasp) </li></ul></ul><ul><ul><li>Appreciate (be able to assess) </li></ul></ul><ul><ul><li>Sufficient to pass on instructions </li></ul></ul><ul><ul><li>or entendre (stretch toward, come together) </li></ul></ul>
  3. 3. Ways We Add Meaning to Information P2P communication tools (phone); Conver- sation tools (talking stick); Collaboration tools (wikis, whiteboards, Open Space); Coll. Wisdom/surveying tools; Directories/people-finders/soc. net. maps Others' experiences/additional info; Others' interpretations/ perspectives/ ideas/POV; Collective wisdom Conversing/consulting; Canvassing/surveying; Collaborating Recording tools; Cameras/SVP tools; Cultural anthropology tools; Mindmaps Reviewable detailed recordings; transcripts; Observations (objective and subjective); Interviews Recording/photographing; Observing first-hand Metaphors/analogies/allegories; Alternate perspectives; Shoe-on-the-other-foot POV Reorganizing; Analogizing; Restating (&quot;in other words&quot;); Re-enacting/re-framing Analytical report templates; Structured thinking methodologies Implications; Action plans Analyzing; Inferring significance; Inferring consequences; Deciding on resultant actions Storytelling templates/models (myths, fables etc.); Storyboards; Blogs; Storybooks/periodicals (e.g. New Yorker); Cartoons; Training: listening/storytelling Lessons/learnings; Vicarious experience; Experience-lesson connections; Strong memories; Story personalization Reading/hearing/internalizing stories; Narrating/memorizing/retelling stories Visualizations & graphics; Tables; Eco- language (animated visualizations); Single frames; Mapping/systems thinking tools Models; Representations; Systems diagrams; Maps Illustrating; Modeling; Systems thinking; Mapping Training: creative thinking; Self-tests & exercises Applications (real and potential); Tests of learning/understanding; Practice Imagining; Applying Blogs/diaries; Storyboards; Cartoons; Mindmaps/concept maps; FAQs Synopses Synthesizing/distilling; Simplifying (without over-simplifying) Training: critical/analytical thinking; Desktop search tools (for combining) Context; Insights Reflecting/considering; Interpreting; Drawing on examples from personal experience; Combining/integrating with other personal knowledge Meditation; Training: attention skills Works of art Paying attention; awareness; mindfulness Some Tools Supporting these Processes: Valuable 'End-Products' of these Processes: Processes that Add Meaning to Information:
  4. 4. Weblogs & Diaries Synthesizing Tools Cartoons Storyboards
  5. 5. Synthesizing Tools Concept Maps Mind Maps
  6. 6. Visualizations Eco- Language Modeling Tools
  7. 7. Single Frame Presentations Modeling Tools
  8. 8. Systems Thinking Charts Modeling Tools Social Network Maps Market Maps
  9. 9. Storytelling Tools Narrative Templates Storyboards Weblogs & Diaries
  10. 10. Analyzing Tools Structured Thinking Analytical Report Templates
  11. 11. Virtual Presence Tools Recording Tools Mind Maps Cultural Anthropology Tools
  12. 12. Surveying Tools Canvassing Tools Prediction Market Tools
  13. 13. People Finders Conversing / Collaborating Tools Whiteboard/ Virtual Presence Tools
  14. 14. Wikis Open Space Technology Conversing / Collaborating Tools
  15. 15. Dysfunctional Knowledge Behaviours that Impede the Creation and Conveying of Meaning <ul><li>Information Politics </li></ul><ul><li>Shoot the Messenger </li></ul><ul><li>Peer-to-Peer Preference </li></ul><ul><li>Help Friends / Hurt Foes </li></ul><ul><li>Cult of Leadership </li></ul><ul><li>Louder Voices </li></ul><ul><li>Anti-Stories </li></ul><ul><li>Like-Mind Groupthink </li></ul><ul><li>Cult of Expertise </li></ul><ul><li>Sense-Making </li></ul><ul><li>Frame Dependency </li></ul><ul><li>Info Overload </li></ul><ul><li>Can’t Tell All We Know </li></ul><ul><li>Preference for Images & Stories </li></ul><ul><li>Different Ways of Learning </li></ul><ul><li>JIT vs. JIC (Half-Life of Learning) </li></ul><ul><li>Information Unawareness </li></ul><ul><li>Cost of Not Knowing Unawareness </li></ul><ul><li>Unawareness of What Others We Meet Know </li></ul><ul><li>Reward Systems </li></ul><ul><li>From-Scratch Satisfaction </li></ul><ul><li>Better Safe than Sorry </li></ul><ul><li>Tragedy of the Commons </li></ul><ul><li>Competing on the Curve </li></ul><ul><li>Reward-Driven Behaviours Don’t Last </li></ul><ul><li>No Reward for Sharing </li></ul><ul><li>Fun vs Effectiveness </li></ul><ul><li>Work-Arounds </li></ul>
  16. 16. The Six Hurdles to Effective Communication <ul><li>Inability to explain or convey information due to limitations of language </li></ul><ul><li>Inability to articulate events or ideas clearly </li></ul><ul><li>Unreadiness of the audience </li></ul><ul><li>Inattention of the audience </li></ul><ul><li>incompatibility of our mental frames and filters with those of others </li></ul><ul><li>inability to recognize others’ different learning styles </li></ul>
  17. 17. The Role of Information Professionals http://blogs.salon.com/0002007/2006/09/27.html
  18. 18. The New Role of Information Professionals <ul><li>Spend less time in centralized content management: time acquiring, storing, compiling, organizing, and disseminating information </li></ul><ul><li>Spend more time as ‘cultural anthropologists’ studying how front-line people use information, helping them use it more effectively, and understanding how they learn, which information processes they use and which information ‘end-products’ they find most meaningful </li></ul><ul><li>New ‘re-intermediary’ role: adding meaning and value to information (using these tools more effectively, and developing new tools) </li></ul>
  19. 19. For more information on these tools and methods… <ul><ul><li>Expertise Finders – http://blogs.salon.com/0002007/2004/08/06.html#a831 </li></ul></ul><ul><ul><li>Simple Virtual Presence tools - http://www.masternewmedia.org/ </li></ul></ul><ul><ul><li>Social Network Maps - http://www.orgnet.com/ </li></ul></ul><ul><ul><li>Concept Maps - http://www.graphic.org/concept.html </li></ul></ul><ul><ul><li>MindMaps - http://www.innovationtools.com/resources/mindmapping.asp </li></ul></ul><ul><ul><li>EcoLanguage - http://ecolanguage.net/ </li></ul></ul><ul><ul><li>Stories & Narrative, and Tools Dealing With Complexity - http://www.cynefin.net/kbase.php </li></ul></ul><ul><ul><li>The US Energy Visualization - http://eed.llnl.gov/flow/ </li></ul></ul><ul><ul><li>The Wisdom of Crowds - http://blogs.salon.com/0002007/2004/11/15.html </li></ul></ul><ul><ul><li>Open Space Technology - http://www.openspaceworld.org/wiki/wiki/wiki.cgi?AboutOpenSpace </li></ul></ul><ul><ul><li>Wikis - http://blogs.salon.com/0002007/2005/11/16.html#a1341 </li></ul></ul><ul><ul><li>Systems Thinking Charts - http://www.thinking.net/Systems_Thinking/systems_thinking.html </li></ul></ul><ul><ul><li>Market Maps - http://www.breakthroo.com/index.php/weblog/market_demo/ </li></ul></ul>… or contact me at
  20. 20. The Future of KM Overview of Thoughts for KM 2.0 Ask the Experts Presentation to KM World & Intranets 2006 B304
  21. 21. Personal Knowledge Management acquire store disseminate add value synthe- size connect canvass apply Traditional Centralized KM <ul><li>Personal content management (organizing and finding information on your own hard drive and in your own personal networks) </li></ul><ul><li>Just-in-time knowledge canvassing (requesting needed knowledge from appropriate experts and communities) </li></ul><ul><li>Automated knowledge harvesting (pulling content from hard drives and shared community spaces, instead of waiting for it to be 'submitted') </li></ul><ul><li>Personal productivity improvement (one-on-one observation and coaching of employees to improve their use of knowledge, technology and learning resources in the context of their unique jobs) </li></ul><ul><li>Social networking 2.0 (evolving tools that improve connection, communication, conversation and collaboration) </li></ul><ul><li>Sense-making (complex-adaptive tools and processes that draw on collective wisdom and add meaning to information in context) </li></ul>The Six Components of PKM
  22. 22. Measuring KM Success <ul><li>Traditional Measures: </li></ul><ul><li>Revenue per person </li></ul><ul><li>Proposal success rate </li></ul><ul><li>Customer satisfaction </li></ul><ul><li>Employee satisfaction </li></ul><ul><li>Use of knowledge resources </li></ul><ul><li>Rating of knowledge resources </li></ul><ul><li>PKM Measures: </li></ul><ul><li>Personal Productivity Improvement </li></ul><ul><li>Cost of Not Knowing </li></ul>
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