Adding Meaning and Value to Information

Presentation to KM World & Intranets 2006 A203 Innovative Methods & Tools for Adding Meaning & Value to Information

How We Come to ‘Understand’
What it means to understand
Comprehend (grasp)
Appreciate (be able to assess)
Sufficient to pass on instructions
or entendre (stretch toward, come together)

Ways We Add Meaning to Information P2P communication tools (phone); Conver- sation tools (talking stick); Collaboration tools (wikis, whiteboards, Open Space); Coll. Wisdom/surveying tools; Directories/people-finders/soc. net. maps Others' experiences/additional info; Others' interpretations/ perspectives/ ideas/POV; Collective wisdom Conversing/consulting; Canvassing/surveying; Collaborating Recording tools; Cameras/SVP tools; Cultural anthropology tools; Mindmaps Reviewable detailed recordings; transcripts; Observations (objective and subjective); Interviews Recording/photographing; Observing first-hand Metaphors/analogies/allegories; Alternate perspectives; Shoe-on-the-other-foot POV Reorganizing; Analogizing; Restating ("in other words"); Re-enacting/re-framing Analytical report templates; Structured thinking methodologies Implications; Action plans Analyzing; Inferring significance; Inferring consequences; Deciding on resultant actions Storytelling templates/models (myths, fables etc.); Storyboards; Blogs; Storybooks/periodicals (e.g. New Yorker); Cartoons; Training: listening/storytelling Lessons/learnings; Vicarious experience; Experience-lesson connections; Strong memories; Story personalization Reading/hearing/internalizing stories; Narrating/memorizing/retelling stories Visualizations & graphics; Tables; Eco- language (animated visualizations); Single frames; Mapping/systems thinking tools Models; Representations; Systems diagrams; Maps Illustrating; Modeling; Systems thinking; Mapping Training: creative thinking; Self-tests & exercises Applications (real and potential); Tests of learning/understanding; Practice Imagining; Applying Blogs/diaries; Storyboards; Cartoons; Mindmaps/concept maps; FAQs Synopses Synthesizing/distilling; Simplifying (without over-simplifying) Training: critical/analytical thinking; Desktop search tools (for combining) Context; Insights Reflecting/considering; Interpreting; Drawing on examples from personal experience; Combining/integrating with other personal knowledge Meditation; Training: attention skills Works of art Paying attention; awareness; mindfulness Some Tools Supporting these Processes: Valuable 'End-Products' of these Processes: Processes that Add Meaning to Information:

Weblogs & Diaries Synthesizing Tools Cartoons Storyboards

Synthesizing Tools Concept Maps Mind Maps

Visualizations Eco- Language Modeling Tools

Single Frame Presentations Modeling Tools

Systems Thinking Charts Modeling Tools Social Network Maps Market Maps

Storytelling Tools Narrative Templates Storyboards Weblogs & Diaries

Analyzing Tools Structured Thinking Analytical Report Templates

Virtual Presence Tools Recording Tools Mind Maps Cultural Anthropology Tools

Surveying Tools Canvassing Tools Prediction Market Tools

People Finders Conversing / Collaborating Tools Whiteboard/ Virtual Presence Tools

Wikis Open Space Technology Conversing / Collaborating Tools

Dysfunctional Knowledge Behaviours that Impede the Creation and Conveying of Meaning
Information Politics
Shoot the Messenger
Peer-to-Peer Preference
Help Friends / Hurt Foes
Cult of Leadership
Louder Voices
Anti-Stories
Like-Mind Groupthink
Cult of Expertise
Sense-Making
Frame Dependency
Info Overload
Can’t Tell All We Know
Preference for Images & Stories
Different Ways of Learning
JIT vs. JIC (Half-Life of Learning)
Information Unawareness
Cost of Not Knowing Unawareness
Unawareness of What Others We Meet Know
Reward Systems
From-Scratch Satisfaction
Better Safe than Sorry
Tragedy of the Commons
Competing on the Curve
Reward-Driven Behaviours Don’t Last
No Reward for Sharing
Fun vs Effectiveness
Work-Arounds

The Six Hurdles to Effective Communication
Inability to explain or convey information due to limitations of language
Inability to articulate events or ideas clearly
Unreadiness of the audience
Inattention of the audience
incompatibility of our mental frames and filters with those of others
inability to recognize others’ different learning styles

The Role of Information Professionals http://blogs.salon.com/0002007/2006/09/27.html

The New Role of Information Professionals
Spend less time in centralized content management: time acquiring, storing, compiling, organizing, and disseminating information
Spend more time as ‘cultural anthropologists’ studying how front-line people use information, helping them use it more effectively, and understanding how they learn, which information processes they use and which information ‘end-products’ they find most meaningful
New ‘re-intermediary’ role: adding meaning and value to information (using these tools more effectively, and developing new tools)

For more information on these tools and methods…
Expertise Finders – http://blogs.salon.com/0002007/2004/08/06.html#a831
Simple Virtual Presence tools - http://www.masternewmedia.org/
Social Network Maps - http://www.orgnet.com/
Concept Maps - http://www.graphic.org/concept.html
MindMaps - http://www.innovationtools.com/resources/mindmapping.asp
EcoLanguage - http://ecolanguage.net/
Stories & Narrative, and Tools Dealing With Complexity - http://www.cynefin.net/kbase.php
The US Energy Visualization - http://eed.llnl.gov/flow/
The Wisdom of Crowds - http://blogs.salon.com/0002007/2004/11/15.html
Open Space Technology - http://www.openspaceworld.org/wiki/wiki/wiki.cgi?AboutOpenSpace
Wikis - http://blogs.salon.com/0002007/2005/11/16.html#a1341
Systems Thinking Charts - http://www.thinking.net/Systems_Thinking/systems_thinking.html
Market Maps - http://www.breakthroo.com/index.php/weblog/market_demo/
… or contact me at

The Future of KM Overview of Thoughts for KM 2.0 Ask the Experts Presentation to KM World & Intranets 2006 B304

Personal Knowledge Management acquire store disseminate add value synthe- size connect canvass apply Traditional Centralized KM
Personal content management (organizing and finding information on your own hard drive and in your own personal networks)
Just-in-time knowledge canvassing (requesting needed knowledge from appropriate experts and communities)
Automated knowledge harvesting (pulling content from hard drives and shared community spaces, instead of waiting for it to be 'submitted')
Personal productivity improvement (one-on-one observation and coaching of employees to improve their use of knowledge, technology and learning resources in the context of their unique jobs)
Social networking 2.0 (evolving tools that improve connection, communication, conversation and collaboration)
Sense-making (complex-adaptive tools and processes that draw on collective wisdom and add meaning to information in context)
The Six Components of PKM

Measuring KM Success
Traditional Measures:
Revenue per person
Proposal success rate
Customer satisfaction
Employee satisfaction
Use of knowledge resources
Rating of knowledge resources
PKM Measures:
Personal Productivity Improvement
Cost of Not Knowing

Adding Meaning and Value to Information

by Dave Pollard on Jun 12, 2007

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Adding Meaning and Value to Information — Presentation Transcript

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