Ray amoruso hrpta board of directors 01-10-12

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  • Our customers are our only priorities We pick people up and get them to where they are going (on-time) We convey good information to help our customers meet their transportation needs We meet the mobility needs of 57,000 people every day
  • Good Information Data from our website Responsiveness to customer complaints Passenger Conveniences Shelters New Signs IVR System
  • Go Pass 365 Currently 4 educational institutions serving 62,000 students/staff 3 private companies serving about 2,000 employees Will generate nearly $600,000 in new revenues In-house Sales team is generating new revenue streams E-Tickets to ride the Tide $3.00 round trip Internet based fare purchase
  • HRT has some high performing routes The top 25% of routes account for almost 60% of our total passengers and revenue But the bottom 25% are very infrequently used; accounting for 3-4% of total passengers and revenue An inordinate level of subsidy supports our lowest performing 25% of routes; at least half of these require over $10 of subsidy In one case, taxpayers are paying $14 per boarding customer
  • 80% of our seats are empty, yet we incur the same operating costs weather they are occupied or empty
  • 18 th Street Facility Supports 60% of 1.4 million trips made every month Built to Silver LEED standard Replaces a nearly 100 year old facility New administration building Resigning all 3500 bus stops with new signs that includes detailed route information Installing over 160 new bus shelters throughout the system
  • VBTES Study underway Newtown to Independence: 3.18 miles Newtown to Lynnhaven: 6.93 miles Newtown to Oceanfront: 12.08 miles Other extensions in Norfolk to ODU and the Navy Base a possibility
  • Focused on completed construction and stop making changes Held people accountable Restructured contracts with major contractors – added in completion incentives
  • Opening year forecast predicted 2900 average weekday boardings 20 year forecast predicted 7100 average weekday boardings 1 out of 4 people riding the Tide board at Newtown Road Station We anticipate hitting the half million mark around December 15th

Transcript

  • 1. Connections through Transportation Choice Hampton Roads Public Transportation Alliance Board of Directors Meeting January 10, 2012
  • 2. Our Core Business
  • 3. Building Customer Confidence
  • 4. Business Development
  • 5. What our measures say about us
  • 6. Our Plan
  • 7. Rebuilding Our Physical Plant
  • 8. Growing The Tide
  • 9.
    • Update on The Tide
  • 10. The Tide Cost and Budget
  • 11. Tide Ridership Summary Forecast 2,900 Avg. Weekday Riders 4,750 Avg. Weekday Riders 5,100 Avg. Saturday Riders
  • 12. Tide Weekly Average Ridership
  • 13. Tide Ridership By Station
  • 14. Tide Ridership By Station
  • 15. Tide Ridership Hourly - Sept
  • 16. Tide Ridership Hourly - Oct
  • 17. Tide Ridership Hourly - Nov
  • 18. Tide Ridership Hourly - Dec
  • 19.
    • Looking at our bus system
  • 20. Major Service Findings
    • Almost 70% of trip purpose are for essential services:
      • 57% to/from work
      • 7% to/from school
      • 5% to/from medical-related appointments
    • Most trips started by walking to stop and most planned on walking to their final destination once exiting bus or ferry
    • About 40% of passengers transfer to another bus
  • 21. Major Service Findings
    • Responses were grouped in two ways:
      • by route type (local routes, MAX, ferry, shipyard, Wave, NET/310)
      • by municipality
    • Similarities and differences can be identified based on:
      • how service operates
      • ridership between the different municipalities
    • Most “route types riders” having been riding the system for more than four years
    • System predominately used by riders five days per week, reflecting the heavy use of the system for work purposes
  • 22. Major Demographic Findings
    • About 80% of the fixed bus riders are “transit dependent”
    • Over 75% of riders are African-American
    • About 50% of riders have an annual household income less than $15,000
    • Just over 50% households do not have a working vehicle
    • Almost 60% of riders systemwide do not have a drivers license
    • Ridership on the system skews slightly older, with a majority of riders 30+
    • Over 50% of riders are female
    • About 95% of riders speak English as their primary language
    • The ferry has the highest usage by military personnel (19%)
  • 23. Major Attitudinal Results
    • The overall quality of service received a score of 3.5 out of 5.0, a “Fair” to “Good” rating
      • Ferry - 4.2
      • MAX - 3.7
      • Fixed Bus - 3.5
    • The major positives for the system were safety on the bus, operator courtesy, and reasonableness of fares
    • The major shortcomings identified by riders are the lack of benches and shelters
    • Also performing poorly were the hours of service, on-time performance, lack of Sunday service, frequency of service, and safety at the stop (ie. Cedar Grove)
  • 24. Tide Ridership - Sept
  • 25. Tide Ridership - Oct
  • 26. Tide Ridership - Nov
  • 27. Tide Ridership - Dec