Seven steps socia -media IdejaX Croatia Dave Chaffey-smart insights
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Includes new sections towards end on SoMoLo and YouTube Marketing towards end, otherwise similar to previous decks on this topic.

Includes new sections towards end on SoMoLo and YouTube Marketing towards end, otherwise similar to previous decks on this topic.

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  • http://www.smartinsights.com/goal-setting-evaluation/vision-setting/digital-and-social-media-transform-business/
  • Created by Ogilvy Agentina, this campaign combined what many guys like most; football, beer and a night on the town with their mates, into an oversized game of pool, played with mini soccer balls.The experiential campaign was launched at an event for 600 people, who played in teams of two, on a pool table over 7 metres long, complete with a built in fridge full of Budweiser, of course! The entire event was broadcast live on Fox Sports and ESPN to huge success, and the inside word is that pubs across Buenos Aires in Argentina, were reputedly scrambling to replicate “Poolball” due to an overwhelming demand from the people!
  • Not sharing the love – sharing the hate
  • I HATE these expressions - I use them for humour mainly, but they ARE trends:http://www.forbes.com/sites/fredcavazza/2012/05/02/from-solomo-to-todaclo/

Seven steps socia -media IdejaX Croatia Dave Chaffey-smart insights Presentation Transcript

  • 1. 7 Steps for creatingan integratedsocial media strategyDr Dave ChaffeySmartInsights.com/idejaxDownload Presentation and“7 Steps Ebook” 1
  • 2. 2
  • 3. Hello! About Dave ChaffeyOnline publisher: Books:Marketing advice& consultingSmartInsights.com Qualifications:Search & Cert DigM and Dip DigMconversionconsultingClickthrough-marketing.com Best practice guides 2007-2010: 3
  • 4. Hint:This is NOT a strategy 4
  • 5. This is closer… 5
  • 6. Source: Smart Insights – Burberry case 6
  • 7. 7
  • 8. 8
  • 9. STEP 1BENCHMARK AND SET GOALS 9
  • 10. Questions to ask BEFORE setting objectives for digital platforms 1. What proportion of your target audience are using different digital platforms? 2. Which content and promotions are your audience interested in? What do they post/ask? 3. How are competitors using the platforms – benchmark what’s working for them? 4. Reviewing your own analytics, sales and customers insights 5. Setting broad goals and vision for the organisation 6. Getting more specific with SMART objectives 10
  • 11. Review your digitalfootprint! 11
  • 12. How social are your audience? http://www.forrester.com/empowered/tool_consumer.html 12
  • 13. http://www.intentindex.com/mobile 13
  • 14. Setting SMART goals for social media  Strategic measures  Increase brand equity : CSAT  Improve reach and so leads and sales  Tactical measures  Share of voice, sentiment  Operational measures  Fans, Followers, Shares, Contribution  Site referred visits, leads and salesSource: Altimeter 14
  • 15. Use Google Analyticsto understand true value Measuring assists in Google Analytics 1 15 Google’s new social analytics 5
  • 16. Example:KPIs in place 16
  • 17. STEP 2CREATE YOUR STRATEGY Source: Smart Insights: Content Strategy infographics 17
  • 18. What can happen if youdon’t have a strategy… 18
  • 19. Integrated social campaigns http://www.digitalbuzzblog.com/budweiser-poolball-experiential-campaign/ 19
  • 20. “...the [potential] customer needs evidence thatwe understand their problem better than they do before they’ll buy, share or recommend us...” @juntajoe - Content Marketing Institute 20
  • 21. “Personalities, not brands engage best in social media… what is your brand personality?” Personality is the unique, authentic, and talkable soul of your brand that people can get passionate about. Personality is not just about what you stand for, but how you choose to communicate it. It is also the way to reconnect your customers, partners, employees, and influencers to the soul of your brand in the new social media era. 21
  • 22. 22
  • 23. 23
  • 24. The heart of your digital marketing strategy 24
  • 25. Define your core activities for social media  1 Managing reputation  2 Delivering customer service  3 Acquiring new customers  4 Increasing sales from existing customers  5 Increasing engagement with your brand by adding value to customers  6 Harnessing insights to develop the brand3-5 should run on a continuous AND campaign basisThey require a content AND communications strategy 25
  • 26. STEP 3LISTENING AND REPUTATION MANAGEMENTSource: http://www.youtube.com/watch?v=U2VIRqlq23s and http://www.youtube.com/watch?v=InrOvEE2v38 26
  • 27. 2 types of listening Social monitoring Social Research  “Tracking online brand  “Analyzing naturally occurring mentions on a daily basis for online categories of PR, brand protection, conversation to better operations and customer understand why people do service outreach & what they do, the role of engagement”. brands in their lives and the product, branding and Tom O’Brien & David Rabjohns Motive Quest communications implications Listen First blog for brand owners”.For initial discovery phase - setup listening for mentions of:* Brand variants, * Products, * Target keyphrases, * Competitors and * Key Influencers Our listening tools: Smart Insights - Listening Tools Review 27
  • 28. 28
  • 29. Q. How do we respond? Dell social listening/response process 29 See Social Governance Policies site
  • 30. http://www.lab.firstdirect.com/ 30
  • 31. …and “crowdsourcing”structured social research 31
  • 32. www.getpebble.com 32
  • 33. www.getpebble.com 33
  • 34. Half-lives Twitter = 2.8 hours Facebook = 3.2 hours Direct sources (Email or IM) it’s 3.4 hoursSTEPS 4 and 5CONTENT and E-COMMUNICATIONS STRATEGYSource: http://www.smartinsights.com/email-marketing/email-marketing-analytics/did-you-know-how-scary-the-half-life-of-your-online-comm 34
  • 35. 35
  • 36. Which content engages for you? Information and news  Promotions  Links to blog posts  Sweepstakes  Yours AND Others  (Contribute to win)  Free downloads  New product info  Zeitgeist  Product discounts  Questions  Live events  Customer service Q&A  Product reviews  Polls/surveys 36
  • 37. What works for Eloqua (B2B) Eloqua Facebook approach 37
  • 38. 38 3 8
  • 39. Creating asocial media hub 39
  • 40. 40
  • 41. Get into a rhythm…Download “Building your Business with Facebook Pages” 41
  • 42. Use a “conversational calendar”Download “Building your Business with Facebook Pages” 42
  • 43. Love your influencers!Source: http://www.smartinsights.com/content-management/content-marketing-strategy/eight-ways-to-seed-your-business-blog-posts-and-stimulate-inb 43
  • 44.  REACHOutreach! Collaborate with partners and influencers to maximise impact of social media 44
  • 45. STEP 6Define approaches for core social networks 45
  • 46. 46
  • 47. CIM Social media benchmark Feb 2012 47
  • 48. 48
  • 49. Social Power 49
  • 50. Smart Insights: Marie Page on Vets Now 50
  • 51. 9 tips on the new Facebook Timeline 51
  • 52. Success factors According to Jas Dhaliwal Head of communities 1. Content Own + Curated 2. Community Listen to build better products and offer better service 3. Customer service Dedicated support channel – encourage to log ticket 4. Collaboration Encourage community to help othersView case study 52
  • 53. 53
  • 54. 54Source: Social Bakers
  • 55. 55
  • 56. 56
  • 57. STEP 7Social media optimisation (SMO) and analytics 57
  • 58.  1 Liking more:  Sign-up page optimisation SMO Summary 2 Sharing more  Blog integration  Mastering the APIs 3 Engaging more:  Reading more  Commenting more 4 Selling more  Site integration  Offer testing 5 Serving more  Service response  Reputation response 58
  • 59. Your views on Google+ ? 59
  • 60. 60
  • 61. The Not So Niche Networks… 61
  • 62. MckKay case study 62
  • 63. From “SoLoMo” to “ToDaClo”? SoLoMo = Social Local Mobile and ToDaClo = Touch + Data + Cloud 63
  • 64. Source: Placecast 64
  • 65. 65
  • 66. “Geofencing” Geo-fence technology has been used today by over six million opted-in consumers through different programs from carriers like AT&T in the US and Telefonica in Europe, as well as over 75 major consumer and retail brands. Source: DDR (Malls) 66
  • 67. A glimpse of the future Rue La La (Flash Sales)April 14th 2012 53% mobile(Apps and Site) 30% mobile Weekends 40% mobile Weekdays Source: InternetnetRetailer.com 67
  • 68. Let’s Connect! Questions & discussion welcome Download: SmartInsights.com/fsb2012  Bloguk.linkedin.com/in/davechaffey  www.smartinsights.com/blog  Feeds  www.feedburner.com/smartinsi ghtsfacebook.com/smartinsights  Enewsletter  www.smartinsights.comtwitter.com/smartinsights 68