Real-World Data Governance - Tools of Data Governance - Purchased and Developed - Part 2 Developed
 

Real-World Data Governance - Tools of Data Governance - Purchased and Developed - Part 2 Developed

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Real-World Data Governance - Tools of Data Governance - Purchased and Developed - Part 2 Developed Real-World Data Governance - Tools of Data Governance - Purchased and Developed - Part 2 Developed Presentation Transcript

  • Real World Data GovernancePhilip On, Sr. Director of Marketing, SAPDecember 20, 2012
  • What Is Information Governance?Information GovernanceA discipline that includes people, processes, policies, and metrics for the oversightof enterprise information to improve the business value High Value Information: Optimized Business Processes People Process Smarter Business Analytics Timely Mergers and Acquisitions Compliance with Laws and Regulations Policies & Metrics Standards © 2012 SAP AG. All rights reserved. 2
  • Why is it important to manage your company’s dataeffectively? Poor data quality is a primary reason for 40% of all business initiatives failing To achieve their targeted benefitsGartner, Inc., Measuring the Business Value of Data Quality, October 2011 © 2012 SAP AG. All rights reserved. 3
  • What can happen if you don’t improve your company’sinformation governance By 2016, 20% of CIOs in regulated industries will lose their jobs for failing to implement the discipline of information governance successfullyGartner Predicts 2012: Information Governance Programs Gain Traction, Published: 23 November 2011 © 2012 SAP AG. All rights reserved. 4
  • Is your company investing enough for informationgovernance success? Through 2016, spending on governing information must increase to five times the current level to be successfulGartner Predicts 2012: Information Governance Programs Gain Traction, Published: 23 November 2011 © 2012 SAP AG. All rights reserved. 5
  • Does your company have the right technologies forproper information governance? Governance, though focused on people and process, requires specific technology to support and enforce its practices — that is, to ensure stewardshipThe Emergence of Information Stewardship Applications for Master Data, Published: 11 June 2012 © 2012 SAP AG. All rights reserved. 6
  • What benefits could your company achieve with betterinformation governance? Operational Efficiences Smoother business processes Standardized and high quality information Reduced IT costs Better Business Decisions Enhanced customer service Increased marketing effectivness Increased revenue growth Risk Reduction Improved accountability Better accuracy and consistency Compliance with internal and external regulations1. SAP Business Transformation Study, Birmingham City Council; 2. Aberdeen Report, United We Stand, Divided We Fall: the Need for Standardizing and Centralizing Master Data, May2012; 3. SAP Business Transformation Study, Dabur © 2012 SAP AG. All rights reserved. 7
  • What are the top business issues where you need betterinformation governance? migration multi-use-technology risk controls efficiency metadata legal-hold SFA CRM cost ERP application-integration organizational-change Dodd-Frank SECcontent-management regulation acquisition FCC analytics embedded-UI business-process marketing strategy breach HCM conversion SOX business-user roadmap security HANA audit workflow shared-services big-data quality enterprise-standard compliance traceability© 2012 SAP AG. All rights reserved. 8
  • So why is information governance so hard? Insufficient business involvement Poor information governance inside the business process Lack of integrated technologies to support the end-to-end needs© 2012 SAP AG. All rights reserved. 9
  • SAP Solutions for Information GovernanceCan help you extend, transform, and know the value of your information Extend Transform Know Improve accuracy and Increase business Improve quality of data efficiency of business competitiveness sources processes Reduce risk of project Increase end user Reduce IT operations delays or cost overruns productivity costs Improve reliability of Improve ROI of analytics Improve adherence to analytics initiatives regulations© 2012 SAP AG. All rights reserved. 10
  • SAP Solutions for Enterprise Information ManagementRun better with complete and accurate information Before After Data Quality A Management D B C Data Master Data Integration Management GOVERN Enterprise Content Modeling Management Information Lifecycle Management© 2012 SAP AG. All rights reserved. 11
  • Colgate-Palmolive“”With SAP enterprise information management solutions, we can profile,govern, and measure our enterprise data more effectively. We utilizepackaged and extensible solutions that support our information governanceprogram, automate compliance, and leverage our investments.Jian Ming Se, Associate Director, Colgate-Palmolive Company © 2012 SAP AG. All rights reserved. 12
  • Market leadership in Enterprise Information ManagementIndustry recognition and customer successRated as a market Leader in Data Quality, DataIntegration, and Enterprise Content Management byGartner and other leading analyst research firmsRated by Forrester as Leader in ComprehensiveIntegration Suites and BPM Suite rated Best Suited forSAP-centric environments by GartnerSAP Customers, Kraft Foods Inc. and LexmarkInternational, are winners of Gartner MDM ExcellenceAwardsScored Highest in Bloor Research Data Profiling andDiscovery Market Report 2012Rated Number One for Ease of Use & Functionality byPassionned Research ETL Survey Report 2012SAP Customer, Peachtree Data, Wins Innovation Awardby Information Management© 2012 SAP AG. All rights reserved. 13
  • Real World Data Governance Webinar 12: Tools of Data Governance Part 2 - Developed Monthly Webinar Series Hosted by Dataversity Robert S. Seiner – KIK Consulting / TDAN.com December 20, 2012 – 2:00 p.m. EST Robert S. Seiner KIK Consulting & Educational Services, LLC - KIKconsulting.com The Data Administration Newsletter, LLC - TDAN.com 1 1Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Abstract • Tools of data governance come in all shapes and sizes. There are software products and tools on the market that can be used to enable and bring success to Data Governance programs. • There are templates and tools developed by experience consultants and practitioners that can add value to successful programs. 2 2Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Abstract • The first of the two webinars focused on purchasable products and criteria for the identification of the need for these products. • This second of the two-part webinar will share Tools of Data Governance that can be developed and customized internally to meet your company’s needs and add value to your data governance program. • Join Bob Seiner and DATAVERSITY for the twelfth in a series of monthly webinars titled “Real-World Data Governance” that will focus on sharing knowledge about the Tools of Data Governance – Purchased and Developed. 3 3Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Review & Ahead • List of 2012 Webinars • List of 2013 Webinars – Tools to Enable DG – What is a Data Steward and What Do They Do? – The Role of Meta-Data in DG – Managing Data and Information as an Asset – – Non-Invasive DG: the Practical Approach The Governance End Game – Governing Unstructured Data – Governing Data through Metadata – Data Governance, Big Data & the Cloud – Comparing World Class Solutions in Data – Setting Appropriate Business Expectations Governance – Panel of Practitioners Q&A – Metadata & DG – Governance for Master Data – MDM & DG – The Data Governance Road Show from DGIQ – Business Glossaries & DG – BI Governance & the Governance of BI Data – Tools of Data Governance - Purchased & Developed - Purchased Part 1 – Tools of Data Governance - Purchased & Developed - Developed Part 2 4 4Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Definitions • Non-Invasive Data Governance™ – The practice of: • applying formal accountability & behavior • through non-invasive roles & responsibilities • to existing and / or new processes • to assure that the definition, production & usage of data • assures regulatory compliance, security, privacy, protection & quality. – Non-Invasive describes how governance is applied to assure non-threatening management of valuable data assets. – The goal is to be transparent, supportive, collaborative. 5 5Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Abstract • What Tools will be covered? Tools associated with … – Formalizing Roles & Responsibilities (Operating Model) – Formalizing Accountability for Data (Common Data Matrix) – Formalizing Processes (Work Flow & Issue Resolution Templates) – Formalizing Awareness (Communications Matrix) • You Are Going to Have to Address Roles, Accountability, Process and Awareness. • You May as Well Find a Way to Formally Record the Meta-Data About Those Things! The National Archives 6 6Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – One Picture is Worth 1000 Words 7 7Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Operating Model • Operating Model Tool: – Definition of Roles, Basis for the Program – Used to Formalize Roles & Responsibilities, Engage, Communicate – Data Governance (on some level) is Already Taking Place! – Be Non-Invasive in Your Approach to Identifying People into Roles – Covers Executive, Strategic, Tactical, Operational & Support – Pyramid Structure Has Meaning – Arrows Have Meaning 8 8Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Operating Model KIK Consulting & Educational Services, LLC “Non-Invasive Data Governance”™ Operating Model of Roles & Responsibilities Data Governance Program Team Executive Level EXISTS Data Governance Team Manager Data Steering Committee NEW Responsible for Administering the Program, Senior-most level knowledge of the program. facilitating use of the Data Governance Council, Leverage existing business structure as possible. communicating program components and value to the Organization. If no structure exists, utilize an IT Steering Committee Executive Advisory assistance from other levels. or an executive founded board or council. LEVERAGE IT Subject Resource Experts Strategic Level System/Data Resource Experts Data Governance Council EXISTS IT Staff including Application Data Governance Sponsors Group Development, Data Design, or Group of similar participation. One person, plus Security, and other Data alternate, for each Business Unit represented & IT. Strategic - Resource Management. Consider financial services & human resources. Enterprise Tactical Level T) Data Domain Stewards GP (D Per assigned Subject Areas NEW rts am Data Steward Coordinators pe Te Ex One per Business Unit m e ra rc og ou Pr es Tactical Level - Cross Business Unit e R nc ct a je Operational Level rn b ve Su Operational Data Stewards (existing) Go IT EXISTS Es Data Definers, Producers, Users ta ca Da These people are presently defining, lat Co ion producing and using data as part of their m jobs. Recording of the Operational Data /A m un pp Stewards will be an important enabler of ica ro improved communications, coordination va t ion l and cooperation among stewards. Pa th Operational Level - Business Unit Specific Copyright © 2009 - Robert S. Seiner - KIK Consulting & Educational Services, LLC - All Rights Reserved 9 9Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Operating Model • What Should Be Included in the Operating Model: – Details: Who Will Participate / How Many People / What Will They Do / How Much Time – Activities during Launch of Data Governance – Activities during Steady State of Data Governance 10 10Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Operating Model Two Level? Function? Nine Level? Process? Operational? Tactical? Business SMEs? Data SMEs? System SMEs? Corporate Stewards? SBU Stewards? 11 11Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Operating Model 12 12Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Common Data Matrix • Common Data Matrix Tool: – Assists in Inventory of Data, Data Stores, Systems, System of Record, … – Assists in Identifying, Recognizing and Recording Stakeholders of Data – Assists in Formalizing Accountability for Data and Information – Record Cross Reference of Domains (Subject Areas) and Potential Stakeholders – Formally Manage Master Data Categories into Domains & Sub-Domains – Identify Strategic, Tactical and Operational Stakeholders – Formally Identify and Engage the Knowledgeable IT Resources 13 13Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Common Data Matrix 14 14Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Common Data Matrix 15 15Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Common Data Matrix 16 16Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Common Data Matrix 17 17Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Work Flow Templates • Work Flow Templates Tools: – Assists in Formalizing Processes and Workflows – Record Cross Reference of Process Steps and Governance Roles – Formally Identify Accountability for Steps of the Process – Specify RASCI – Responsible, Accountable, Supportive, Consulted, Informed – Cross Reference for Methodology, Project, Risk Management, Requests – Specify Outcomes, Deliverables, Milestones, Timelines, … 18 18Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Work Flow Templates DATA GOVERNANCE ACTIVITY MATRIX© MASTER DATA IT DATA DOMAIN / LOB/FUNCTIONAL AREA DEVELOPMENT OPERATIONAL DATA STEWARDS LIFE CYCLE DATA DOMAIN DATA STEWARD SYSTEM SMEs DATA SMEs (MDDLC) STEWARD COORDINATOR DATA DATA DEFINER DATA USER (or designee) PRODUCER Coordinate and manage all Coordinate and manage all Activity initiated re: this domain, Activity initiated re: this domain, Participate in data Participate in data Participate in data INFORMATION technical aspects of system technical aspects of data Data Domain Steward is involved Steward Coordinator is involved in definition information production usage information GATHERING information gathering with Data information gathering with Data in identifying and recording info identifying Operational Stewards gathering as needed. information gathering gathering as needed. Domain Stewards and Steward Domain Stewards and Steward related Domains, Systems, in this LOB/FA that should as needed. (DOMAIN, SYSTEM, Coordinators. Assure appropriate Coordinators. Assure appropriate Stewards per issue or task. participate in this work flow. STEWARDS) technical meta-data is recorded. technical meta-data is recorded. Assure appropriate business meta-data is recorded. Coordinate and manage all Coordinate and manage all Coordinate activities of Provide definition Produce user technical aspects of system technical aspects of data Operational Stewards including requirements & requirements. Use ASSESSMENT & assessment & requirements assessment & requirements project timelines, status reporting, gathering document. data needed to gathering with Data Domain gathering with Data Domain tactical decision making. Assure Define data needed to operate business & REQUIREMENTS Stewards and Steward Stewards and Steward appropriate business meta-data is operate business & report results. Coordinators. Coordinators. recorded. report results. Coordinate and manage all Coordinate and manage all Coordinate tasks associated Provide data Provide data usage technical aspects of system technical aspects of data planning conducting planning and analysis definition guidance to guidance to build the PLANNING & planning and analysis with Data and analysis with Data Domain steps. build the appropriate appropriate solution. Domain Stewards and Steward Stewards and Steward solution. ANALYSIS Coordinators. Coordinators. Coordinate system design with Coordinate data design with Data Coordinate tasks associated Propose alternatives Propose alternatives Propose alternatives Data Domain Stewards and Domain Stewards and Steward conducting planning and analysis for data definition for data production for data usage Steward Coordinators. Coordinators. steps. Accept or Resolve solution solution that best fits that best fits with the solution that best fits SOLUTION DESIGN from the Steward Coordinator. with defined data definition with defined requirements. solution and defined requirements. requirements. Coordinate and manage all Coordinate and manage all Coordinate activities of all Provide input to the technical aspects of system technical aspects of data solution individuals related to development development of the SOLUTION solution development. Assure development. Assure that work including timelines, status, data production that appropriate technical meta- appropriate technical meta-data is tactical decision making. solution. DEVELOPMENT data is recorded. recorded. Perform EIS system testing. Perform EIS data testing. Assure Coordinate business tasks Coordinate activities of the Test data solution Test data solution Test data solution Assure that appropriate technical that appropriate technical meta- associated with solution testing Operational Stewards related to from a definition from a production from a usage meta-data is recorded. data is recorded. steps. testing work including timelines, perspective. Assure perspective. Assure perspective. Assure SOLUTION TESTING status, tactical decision making. that appropriate that appropriate that appropriate business meta-data is business meta-data is business meta-data is recorded. recorded. recorded. Coordinate and manage all Coordinate and manage all Coordinate business tasks Coordinate activities of the technical aspects of system technical aspects of data solution associated with solution Operational Stewards related to SOLUTION solution implementation. implementation. implementation. solution implementation including timelines, status, tactical decision IMPLEMENTATION making. Coordinate and manage all Coordinate and manage all Coordinate business tasks Coordinate activities of the As part of daily job, As part of daily job, As part of daily job, technical aspects of system technical aspects of data solution associated with solution Operational Stewards related to identify operation identify operation identify operation SOLUTION solution monitoring & monitoring & maintenance. monitoring & maintenance. solution monitoring & data issues pertaining data issues pertaining data issues pertaining MONITORING & maintenance. maintenance including timelines, to their domain of to their domain of to their domain of MAINTENANCE status, tactical decision making. data. data. data. 19 19Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Work Flow Templates 20 20Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Work Flow Templates 21 21Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Issue Resolution Templates • Issue Resolution Templates Tools: – Assists in Formalizing Processes and Workflows – Record Cross Reference of Issue Resolution Steps and Governance Roles – Formally Identify Accountability for Steps of the Process – Specify RASCI – Responsible, Accountable, Supportive, Consulted, Informed – Cross Reference for Specific Activities to Resolve Data Issues – Specify Outcomes, Deliverables, Milestones, Timelines, to Resolve Issue 22 22Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Issue Resolution Templates • Data Quality Methodology – Qualify & Prioritize Data Issue – Identify Affected Data Domain – Identify Affected Data Stewards – Conduct Data Systems & Data Resource Discovery – Conduct Root Cause Analysis – Conduct Cost-Benefit Analysis – Analyze & Recommend Resolution – Gain Approval, Funding, Resources – Resolve Data Issue • Cross Reference DQ Methodology & Resources – Who does What and When? 23 23Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Issue Resolution Templates 24 24Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Issue Resolution Templates 25 25Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Communications Matrix • Communications Matrix Tool: – Assists in Formalizing Communications & Awareness Required Content – Record Cross Reference of Content and Governance Roles – Formally Identify Communications & Awareness Checklist – Identify Audience, Content, Message, Media, Timing, … – Message and Delivery May / Will be Different Depending on Audience – Specify When / If Refreshes are Necessary 26 26Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Communications Matrix 27 27Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Communications Matrix Florida Department of Education Information Governance Communications Plan Matrix FLDOE OTIS & ARM DEPARTMENT & POLICY DIVISIONS COMMISSIONER, PROGRAM DIRECTORS, POLICY STEWARDS INFORMATION TECHNOLOGY CHANCELLORS & AUTHORATATIVE CORE DATA DIRECTORS, DATA STEWARDS GOVERNANCE TEAM GOVERNANCE COMMITTEE DEPUTY COMMISSIONERS GROUP STEWARD COORDINATORS SYSTEM STEWARDS (SUPPORT LEVEL) (SUPPORT LEVEL) (EXECUTIVE LEVEL) (STRATEGIC LEVEL) (TACTICAL LEVEL) (OPERATIONAL LEVEL) INFORMATION GOVERNANCE INTRODUCTION INFORMATION GOVERNANCE POLICY DATA GOVERNANCE INTRODUCTION & VALUE ADD AUTHORITATIVE CORE GROUP INFORMATION DATA GOVERNANCE ROLE-BASED ACTIVITY TRAINING DATA GOVERNANCE ALERTS & TRIGGERED EVENTS DATA GOVERNANCE METRICS & MEASUREMENTS INFORMATION GOVERNANCE DOCUMENTATION TOOLS Developed by KIK Consulting for internal use only at FLDOE. Last Updated 02-12-2010 28 28Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Communications Matrix 29 29Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Real-World Data Governance Tools of Data Governance – Review • Tools Can Be Internally Developed – Formalize Roles & Responsibilities – Formalize Accountability for Data and Information – Formalize Processes Associated with Governing Data – Formalize Awareness of Data Governance Activities – Use Tools as a Component of a Successful Governance Program – Formalize How This Meta-Data is Recorded and Made Available – Tools Become the “Face” of Your Data Governance Program 30 30Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Wrap Up & Discussion • Final Summary – Real-World Data Governance – Tools of Data Governance – Thank You for Attending this Webinar • Real-World Data Governance – Scheduled Webinars  January 17: What is a Data Steward and What Do They Do?  February 21: Managing Data and Information as an Asset – Governance End Game  March 21: Governing Data through Metadata  Visit Dataversity.Com for More Information 31 31Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG
  • Wrap Up & Discussion Merry Christmas & Happy New Year! Robert S. Seiner KIK Consulting & Educational Services – KIKconsulting.com The Data Administration Newsletter - TDAN.com Post Office Box 112571, Pittsburgh, Pennsylvania 15241 412.220.9643, 412.220.9644 (Fax) rseiner@kikconsulting.com, rseiner@tdan.com 32 32Copyright © 2012 – Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Twitter About This Webinar at #RWDG