How to Manage Conflict: An Inevitable Part of Data Governance

1,241 views
1,038 views

Published on

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,241
On SlideShare
0
From Embeds
0
Number of Embeds
162
Actions
Shares
0
Downloads
8
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

How to Manage Conflict: An Inevitable Part of Data Governance

  1. 1. How to Manage Conflict: An Inevitable Part of Data Governance© 2009-2012 Universal Data Models, LLC - All Rights Reserved 1
  2. 2. Conflict is Inevitable!•Enterprise versus project•Data ownership•“I am right”•Politics! © 2009-2012 Universal Data Models, LLC - All Rights Reserved 2
  3. 3. SCENARIO 1 Enterprise versus ProjectEnterprise Data Governance Project Member:Professional We completely support enterprise“We are chartered to work wide data governance. However, wetogether with projects like have very tight deadlines andyours so that projects define, budgets so we’ll work together asintegrate and use data in a long as you don’t impact our deadlinecommon, consistent, and dates, tasks, resources, or budgetspowerful way across the in any way.”enterprise.” © 2009-2012 Universal Data Models, LLC - All Rights Reserved 3
  4. 4. What is the first thing to do in a conflict? © 2009-2012 Universal Data Models, LLC - All Rights Reserved 4
  5. 5. Handling ConflictStep 1. Don’t reactStep 2. Step to their sideStep 3. ReframeStep 4. Build a golden bridge (truly win-win)Step 5. Bring them to their senses, not their knees From “Getting Past No: Negotiating with Difficult People” By William Ury © 2009-2012 Universal Data Models, LLC - All Rights Reserved 5
  6. 6. Step 1.Don’t React - Observe © 2009-2012 Universal Data Models, LLC - All Rights Reserved 6
  7. 7. Facts and Stories Facts - indisputable Stories – villain, victim, hopeless ** From “Crucial Conversations: Tools for talking whenStakes are High”, by Patterson et al. © 2009-2012 Universal Data Models, LLC - All Rights Reserved 7
  8. 8. Don’t React Thoughts Event /Feelings Stories (Tapes) EmotionalMess!!!! Physical Reaction Outwards or Inwards © 2009-2012 Universal Data Models, LLC - All Rights Reserved 8
  9. 9. Respond Thoughts Event /Feelings Stories (Tapes) Emotional Physical Response AwarenessIntelligent Stop!!! –Actions observe. © 2009-2012 Universal Data Models, LLC - All Rights Reserved 9
  10. 10. Data Mining! SCENARIO 2 “Mine”© 2009-2012 Universal Data Models, LLC - All Rights Reserved 10
  11. 11. Step 2. DisarmStep to the Other Side © 2009-2012 Universal Data Models, LLC - All Rights Reserved 11
  12. 12. Sponsorship/Motivation Model NAME AND ROLE OF PERSON What does this person want?How will this program How is this programhelp this person? an obstacle?What is wanted from this person? © 2009-2012 Universal Data Models, LLC - All Rights Reserved 12
  13. 13. SCENARIO 3 I am right!© 2009-2012 Universal Data Models, LLC - All Rights Reserved 13
  14. 14. Who’s Perspective Is “Right”?Project View Enterprise Wide View © 2009-2012 Universal Data Models, LLC - All Rights Reserved 14
  15. 15. Who’s Data Is “Right”?© 2009-2012 Universal Data Models, LLC - All Rights Reserved 15
  16. 16. Step 3. Change the game•Open it up•Don’t get stuck! © 2009-2012 Universal Data Models, LLC - All Rights Reserved 16
  17. 17. Position Versus Interest INTERESTS A INTERESTS BPOSITION A POSITION BShared Purpose – Crucial Conversations © 2009-2012 Universal Data Models, LLC - All Rights Reserved 17
  18. 18. POLITICS! SCENARIO 4Cordial hypocrisy versushonest assessment? Fernando Flores “Building Trust” © 2009-2012 Universal Data Models, LLC - All Rights Reserved 18
  19. 19. Step 4 Make it easy to say yes Build a golden bridge (truly win-win) © 2009-2012 Universal Data Models, LLC - All Rights Reserved 19
  20. 20. What did he do?A. Blame someone elseB. ResignC. Fix issue first, then communicateD. Communicate openly (email everyone), then fix © 2009-2012 Universal Data Models, LLC - All Rights Reserved 20
  21. 21. Step 5 Bring them to their senses, not their knees (using power, not force) © 2009-2012 Universal Data Models, LLC - All Rights Reserved 21
  22. 22. Warn, Don’t Threaten! What will happen if we don’t reach agreement? © 2009-2012 Universal Data Models, LLC - All Rights Reserved 22
  23. 23. When All Else Fails?Know your BATNA (Best alternative to a negotiated agreement) YA FIRED! © 2009-2012 Universal Data Models, LLC - All Rights Reserved 23
  24. 24. Will You Use This Framework?Step 1. Don’t reactStep 2. Step to their sideStep 3. ReframeStep 4. Build a golden bridge (truly win-win)Step 5. Bring them to their senses, not their knees From “Getting Past No: Negotiating with Difficult People” By William Ury © 2009-2012 Universal Data Models, LLC - All Rights Reserved 24
  25. 25. What difficult conflict, issue, or situation have you encountered or are you encountering?How can we apply this framework? © 2009-2012 Universal Data Models, LLC - All Rights Reserved 25
  26. 26. Questions and More Info? www.universaldatamodels.com lsilverston@univdata.comChapter on Human Dynamics in,‘The Data Model Resource Book, Volume 3’ © 2009-2012 Universal Data Models, LLC - All Rights Reserved 26

×