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DSS - Document Solution System
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DSS - Document Solution System


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Dokumentenerzeugung als zentraler Bestandteil der Kundenkommunikation ist heutzutage jedoch noch immer häufig ein manueller und damit sehr fehleranfälliger Prozess. Ein zentrales …

Dokumentenerzeugung als zentraler Bestandteil der Kundenkommunikation ist heutzutage jedoch noch immer häufig ein manueller und damit sehr fehleranfälliger Prozess. Ein zentrales Dokumentengenerierungssystem bietet Ihnen viele Vorteile. Flexibilität sowie ein hoher Automatisierungsgrad helfen Ihnen dabei, kosteneffizient eine fehlerfreie Kundenkommunikation aufzubauen.

Datamatics’ Document System Solution (DSS) ist ein sehr flexibles Produkt für die Erzeugung von Dokumenten, mit dem sowohl die Massendokumentgenerierung als auch die Erstellung einzelner Ad-hoc-Dokumente innerhalb nur eines Systems möglich sind. Der Geschäftsprozess umfasst die gesamte Dokumentengenerierung vom Zugriff auf die Quelldaten über Dokumentformatierung, Generierung der Ausgabeformate bis hin zur Verteilung auf die verschiedenen Ausgabekanäle und die Archivierung.

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  • 1. DSSDocument System Solution
  • 2. Market Trends B2C Long-term customer loyalty is critical success factor Communication is essential part of image generation Customer interaction is critical for company success BUT Cost of communication has to be lowered continuously
  • 3. Market Demands B2C Successful customer interaction needs Personalization (customer is recognizing his own “personality”) Added value (customer is creating value for himself => interested in) Reduction of communication costs needs High degree of automation Easy to use and to operate
  • 4. DSS Overview Personalization (customer is recognizing his own “personality”) DSS generates documents based on pre-configured rules and actual data Documents can integrate different data sources into one document Documents can be generated On-Demand and in mass mode Added value (customer is creating value for himself => interested in) DSS can add content from mostly any kind of data source High degree of automation DSS is working template based and DSS is highly performing and scalable and needs no manual interaction after document template is in production Easy to use and to operate DSS has an easy-to-use template designer frontend (java /web based)
  • 5. DSS – Document Generation System DSS – Document System Solution Design and Production of Business Documents DSS is a worldwide sold industry standard product for high performance document generation. Document content and layout are separate for better handling and higher throughput.
  • 6. Document Generation - ChallengesHigh Volume Document Generation Up to many million of documents per month Document design and generation High volume generation of template based, personalized documents such as by …. Invoices, usage information Newsletters Campaigns, etc.Challenge: cost efficiency and flexibilityAd-hoc Document Generation Online document presentment (self care) Personalized documents for end customers High quality documents (template based) Ad-hoc invoices/credit notes Reports/statistics Newsletters Campaigns …. Datamatics‘ DSSChallenge: customer retention
  • 7. DSS – Overview DSS is the Document Design and Production System Integrated in one solution: High volume generation of personalized documents High volume generation of standard documents Ad-hoc document generation Provides customer documents through multiple output channels like print shop, email, facsimile or web Personalized document layout and content Profit from GUI based document and letter design Standard based interfaces and configuration (web services, XML/XSLT)
  • 8. DSS – Main Features Generation of all kinds of electronic documents based on templates Templates are designed by using a separate designer component Online presentment by standard web browser Multiple language support (including Asia) Personalized layout preferences User groups and rights Data analysis Digital signature
  • 9. DSS – Document Design & Generation DSS Components DGS DDS (Document Design System) DGS (Document Generation System) DSS Output = Input + Layout Description (Template) Various Output Formats (PS, AFP, PDF, PCL, HTML, XML, CSV, etc.) DSS Generation Modes High Volume (quasi static & individual layouts) Ad Hoc (individual layouts) DDS
  • 10. Template and Document Generation Document 1. Template design Design Document System Template (DT) 2. Release and transfer the template 3. Print request from source system 1 4. Document generation 2 5. Distribution and archive 5 3 4 AFP, PCL PostScript®, Document PDF, HTML... XML or Generation Custom Format System
  • 11. DSS - Benefits Standardized Corporate Identity with logo and font for all customer documents Layout that distinguishes from your competitors Personalized marketing messages; forwarding per link Structured information easy to understand
  • 12. DSS – Functionality: Layout Rule based object assignment (marketing text, logos, tables…) Improved table design and data access (e.g. subtotal) Predefined calculation and formatting functions (e.g. date and digit presentation ) Charts and other graphical analysis Barcodes Rotated objects Font and picture administration12
  • 13. DSS – Rule based Object Assignment Rule based object assignment Dependent on the customer, service provider, … etc. customer-specific (personalized) marketing texts, logos, tables can be included ….
  • 14. DSS – Formatting FeaturesPowerful table design and data access Such as flexible generation of subtotals (at the end and beginning of a page)Predefined calculation and formatting functions Such as country-specific or local date and digit presentation
  • 15. DSS – Graphical Analysis Charts and other graphical analysis Several kinds of charts such as Pie or Bar Charts15
  • 16. DSS – Bar codes Bar codes, matrix codes Can contain data like invoice number, access code …16
  • 17. Functionality: Generation, Distribution Rule based template selection Multiple output formats PS, PDF, HTML, PCL, AFP, XML, CSV Rule based document distribution to multiple output channels like print shop, e-mail, SMS, fax OMR – marks (information for print systems) Post-processing (e.g. e-mail and fax server, CD or archive) High volume and ad-hoc generation (Ad-hoc) document generation for “hot billing” and call center documents Optional digital signature integration17
  • 18. DDS – Generation of a new Document Stadtwerke Weiterfeldingen Leitung Zählermanagement / Smart Metering Weiterfeldinger Straße 3 54321 Weiterfeldingen18
  • 19. DDS – Adding of Paragraphs Stadtwerke Weiterfeldingen Leitung Zählermanagement / Smart Metering Weiterfeldinger Straße 3 54321 Weiterfeldingen19
  • 20. DDS – Table Design Sorting Alignment Calculation20
  • 21. DGS – Document Generation DGS Features Modular scalable software system Configurable modules (according to business processes) Input interfacing Pre- and post-formatting Post-processing Module Communication via Core Messaging Bus Central logging Processing workflow definition Scalability via multiple CPUs and hosts Operating Systems Unix: Linux, Sun Solaris, HP UX, IBM AIX Microsoft Windows. 21
  • 22. DGS – Document Generation - Features Feature Description Output Different output formats for documents with layout information Formats PS, PDF, HTML, AFP and PCL. Structured data output for analysis with other applications, e. g. a spreadsheet XML, CSV Configuration of XML or CSV file structure with XSLT style sheet Different style sheets for different customer groups possible. Template Selection configurable depending on source data, e. g. Selection user groups variable values Rule for template selection in configuration file. Output Distribution of documents to output channels based on XSLT style sheet Channels Multiple actions within one output channel possible, e. g. document generation in PDF for archiving generation in PCL for print shop generation of CSV files for CD burning.22
  • 23. DGS – Document Generation - Features Feature Description Digital Inclusion possible based on provision by external systems Signature For electronic invoices (provided by email, CD or for archiving system). Performance No software limit for a high performance solution System scales with the number of formatter instances Each formatter instance bound to a single CPU Ad Hoc Ad hoc generation in addition to high volume generation Document Immediate document generation based on web service requests Generation Customer Care Customer Self Care Portal.23
  • 24. Demand for Document Generation ?Do you have demand for a document generation ? Do you have Mass document generation and/or Individual document generation? Do you look for more flexibility in document generation like Input data conversion – several input formats Layout design/adaptation – several templates Output distribution – several document formats and output channels Do you think about (legacy) system replacement/ system consolidation with regard to More flexibility Lower cost for adaptation of document layout Demand for higher performance 24
  • 25. DSS Go-2-Market Datamatics Accounts Selling of DSS to existing accounts will create short-term revenue Any customer of Datamatics has a need for DSS Account Managers be requested to schedule webex sessions for DSS presentation25
  • 26. DSS Go-2-Market NewAccounts Creating a world-wide sexy brand Lead generation Pushing social media actions (LinkedIn, XING, facebook,..) Go2Market plan refinement with Analyst companies Participation in fairs with strategic importance Pushing partner channels (IBM, Microsoft, ..) Installation of telesales team Opportunity selling and closing Equip international sales team to create new business Preparation of high quality PoC environments 26
  • 27. Contact Germany / D-A-CH Website Facebook Contact Twitter Datamatics Global Service GmbH Im Leuschnerpark 3 64347 Griesheim Telefon +49 (6155) 79537-0 Headquarter / India Website Contact Datamatics Global Service Ltd. Knowledge Centre, Street No. 17 MIDC, Andheri (East) Mumbai – 400 093 Phone +91 (22) 6102 0000 – 0009