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Datamatics Audio Capture Services
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Datamatics Audio Capture Services

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Integrated transcription workflow with real-time MIS eliminates the need for manual intervention in file handling and transfer. This improves the speed and reduces the risk of file mis-management. The …

Integrated transcription workflow with real-time MIS eliminates the need for manual intervention in file handling and transfer. This improves the speed and reduces the risk of file mis-management. The workflow also has built-in optional sequential process of response coding

Next-Generation technology called TAG-CLOUD, offers selective filtering of content from the transcribed document and preparing a formatted report in a matter of few seconds which enhances the analyst's ability to prepare a framework for first-level content analysis Datamatics’ Transcription Workflow

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  • 1. Audio Capture (Transcription) ServicesBusiness Overview Datamatics’ Next-Generation SolutionIndustry research indicates that researchers and survey Integrated transcription workflow with real-time MISparticipants are showing a growing preference for multi-media eliminates the need for manual intervention in file handlingenabled surveys. Competitive advantage lies with firms that and transfer. This improves the speed and reduces the riskcan turn around research & analysis faster than others, with of file mis-management. The workflow also has built-inhigh quality. However, most researchers have to depend on optional sequential process of response codingfreelancers or transcription houses for their transcriptionneeds. Freelancers though quite economical, do not provide Next-Generation technology called TAG-CLOUD, offersreliability, scalability or quality-checked outputs. Traditional selective filtering of content from the transcribedtranscription houses too largely depend on freelancers and in document and preparing a formatted report in a matter ofmany cases are specialized in narrow niches like medical few seconds which enhances the analysts ability to preparetranscription or legal transcription. a framework for first-level content analysisThe industry needs service providers that specialize inproviding high quality transcription services with qualifiedtranscriptionists trained to follow global best practices indealing with research information, capable of providing highquality output with a rapid turn-around.Datamatics has partnered with several of worlds leadingresearch firms helping them deliver high quality research withfaster turn-around, enabled by Next-Generation technologysolutions.Datamatics’ Transcription Workflow Transcription by pool of Trained Proofing & Operators Coding through Integrated Customized Software Workflow system Reconciliation & Collection of Completes in Auto-Download Pool Server at DGSL Quality Check Rule-Based Validations Spell / Grammar Check Code Verification Audio files from the client Final reconciliation & dispatch to clientwebsite: www.datamatics.com | email: business@datamatics.com
  • 2. Datamatics’ OfferingsEnglish language transcription in American, British, Australian, Western European, Far East Asian accents, major Europeanlanguages (Spanish, French, German and Italian) & Arabic, across a range of media and content types listed below.Level of Transcription Verbatim (Intelligent Verbatim & Edited Verbatim) Real-time AbbreviatedRecorded Telephonic Audio Digital: WMA, MP3, WAV(CATI) & Audio/Video Video Digital: WMV, AVI, MPEG 1/2/3/4 (A/V) Formats Audio cassettes, CDs and DVDsTypes of content Individual & Group Recordings (Focus groups, Diads, Triads, etc.) Direct response television infomercials & advertising testing Ethnographic video transcriptionDatamatics’ Advantage Track record Experience of working with some of the largest research firms, globally Domain Transcription team with vast experience in market research Membership with MRA, CASRO, ESOMAR & MRSI Professional training on accents, speech patterns, dialects & research processes 3-tier quality process for high accuracy & continuous improvement Technology Multiple platforms supported Robust FTP & file tracking system with intelligent workflow management tools Multiple redundant & highly secure servers for data security Audio-visual equipment that meets international standards of quality for transcription workSuccess Story About DatamaticsOne of worlds largest market research providers was running a Global Information Technology (IT) & Knowledgethree year customer satisfaction program with over 2 million Process Outsourcing (KPO) organizationinterviews per year (6000+ per day), for an automotive company. Delivers smart, next-generation business solutions100% of recorded CATI interviews with multiple accents had to betranscribed and coded with very high quality of output with a Trusted partner to several Fortune 500 companieslimited TAT (12 hours) and stringent 95%+ quality SLAs at Capabilities built around technology, domain expertisetranscription level. Hot alert TAT of 22 mins after the respondent & knowledge of business processesinterview was also required. Featured amongst the Global Services GS 100 List inDatamatics integrated different processes using cutting-edge 2010technology, and deployed an intelligent workflow for continuous Over 2,000 projects implemented in 60 countriesprocessing of large number of files; which downloaded anddistributed files to transcribers. Web-enabled coding software Alliances with global technology leaders such as 2that could take transcription text as input with the ability to track Microsoft, IBM & EMChourly productivity was also developed. The solution enabledsimultaneous proof-reading and coding, and also continuous and Certified for ISO 9001:2008, ISO 27001 & SAS 70automatic upload of outputs. Global presence: US, UK, Germany, Switzerland, IndiaThe intelligent solution provided by Datamatics reduced resourcerequirement by 35%, enabled 40% savings onlicensing/transaction cost and delivered an estimated savings of$630,000 to the client.Associated Services Research Data Processing & Analytics Open-ended Coding Questionnaire Digitization & Capture Presentation & Report Writing Online Survey Enablement End-to-End Research Project ManagementContactIndia USA UK GermanyKnowledge Center, Street No.17 Suite #100 8 The Square Im Leuschnerpark 3MIDC, Andheri (East) 510 Thornall Street Stockley Park, Uxbridge 64347 GriesheimMumbai – 400 093, India Edison, New Jersey – 08837, USA UB11 1FW, UK GermanyTel +91 (22) 6102 0000-09 Tel: +1 (888) 772 5532 Tel: +44 (208) 610 6105 Tel : +49 (06155) 79537-40Fax +91 (22) 2384 3669 Fax: +1 (732) 635 0600 Fax: +44 (208) 610 6870 Fax: +49 (06155) 79537-39website: www.datamatics.com | email: business@datamatics.com

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