Workshop 3

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  • Workshop 3

    1. 1. Systems 21 Student and Course Administration Project Business Process Presentation for Focus groups November 1999
    2. 2. AGENDA <ul><li>Introduction/ Overview 15 minutes </li></ul><ul><li>Future Directions 15 minutes </li></ul><ul><li>Key Gaps/ Requirements 30 minutes </li></ul><ul><li>Break 15 minutes </li></ul><ul><li>Key Gaps/ Requirements 30 minutes </li></ul><ul><li>Questions & Answers 30 minutes </li></ul><ul><li>Close 5 minutes </li></ul>
    3. 3. Introduction/Overview Tony Grigg, Registrar Heather Uffindell, Systems 21 Project Director
    4. 4. Introduction <ul><li>Thankyou to all involved </li></ul><ul><li>Contributors and Participants </li></ul><ul><ul><ul><li>Focus Group members across University </li></ul></ul></ul><ul><ul><ul><li>ITS representatives </li></ul></ul></ul><ul><ul><ul><li>Student Union representatives </li></ul></ul></ul><ul><li>Project Team </li></ul>
    5. 5. Overview <ul><li>Business Process Analysis highlights: </li></ul><ul><ul><li>the complexity of what we do </li></ul></ul><ul><ul><li>the uneveness of our operations </li></ul></ul><ul><ul><li>the diverse range of systems and interfaces in use </li></ul></ul><ul><li>Major Challenges ahead </li></ul><ul><ul><li>to coordinate our business processes and practices to be consistently applied within a University policy framework and coherent systems environment </li></ul></ul><ul><ul><li>to simplify our processes whilst meeting Customer demands </li></ul></ul>
    6. 6. Future Directions <ul><li>Organisational Environment </li></ul><ul><ul><li>expanding international operation </li></ul></ul><ul><ul><ul><li>semi-autonomous divisions </li></ul></ul></ul><ul><ul><ul><li>target niche markets </li></ul></ul></ul><ul><ul><li>flexible, responsive, simple and effective </li></ul></ul><ul><ul><ul><li>effective business process work flows </li></ul></ul></ul><ul><ul><ul><li>enabling systems and technology </li></ul></ul></ul><ul><ul><ul><li>productive skilled resources </li></ul></ul></ul>
    7. 7. Future Directions <ul><li>Business Environment </li></ul><ul><ul><li>student-centred learning: </li></ul></ul><ul><ul><ul><li>choose outcome </li></ul></ul></ul><ul><ul><ul><li>choose pace </li></ul></ul></ul><ul><ul><ul><li>choose time </li></ul></ul></ul><ul><ul><ul><li>choose place </li></ul></ul></ul><ul><ul><ul><li>choose mode of access </li></ul></ul></ul><ul><ul><li>vocational education and training </li></ul></ul><ul><ul><ul><li>industry competencies/ training packages </li></ul></ul></ul><ul><ul><ul><li>previous qualifications and experience </li></ul></ul></ul><ul><ul><ul><li>increased workplace training </li></ul></ul></ul>
    8. 8. Future Directions <ul><li>Business Environment </li></ul><ul><ul><li>professional bodies </li></ul></ul><ul><ul><ul><li>professional accreditation </li></ul></ul></ul><ul><ul><ul><li>influence on curricula </li></ul></ul></ul><ul><ul><li>growth in partnerships/ alliances of providers re: content development and delivery </li></ul></ul><ul><ul><li>global operation </li></ul></ul><ul><ul><li>decreasing Government funding </li></ul></ul><ul><ul><ul><li>generate more income via consulting, industry & business partnerships </li></ul></ul></ul>
    9. 9. Future Directions <ul><li>Technical Environment </li></ul><ul><ul><li>interconnectivity of local & corporate systems </li></ul></ul><ul><ul><ul><li>ability to share data </li></ul></ul></ul><ul><ul><ul><li>ability to import/ export </li></ul></ul></ul><ul><ul><ul><li>clear rules of data ownership </li></ul></ul></ul><ul><ul><ul><li>monitor system resources & decision-making across University </li></ul></ul></ul><ul><ul><li>increased remote access </li></ul></ul><ul><ul><ul><li>video-on-demand; video conferencing </li></ul></ul></ul><ul><ul><ul><li>on-line delivery of services </li></ul></ul></ul><ul><ul><ul><li>customers from anywhere in the world </li></ul></ul></ul><ul><ul><ul><li>ISP relationships </li></ul></ul></ul><ul><ul><ul><li>Firewall security </li></ul></ul></ul>
    10. 10. Future Directions <ul><li>Technical Environment </li></ul><ul><ul><li>Standardise operating environment </li></ul></ul><ul><ul><ul><li>Corporate administrative desktop </li></ul></ul></ul><ul><ul><ul><li>Clustering Server technology </li></ul></ul></ul><ul><ul><ul><li>Increased use of ‘thin’ web clients for applications </li></ul></ul></ul><ul><ul><li>availability/ support </li></ul></ul><ul><ul><ul><li>24 hours x 7 days per week </li></ul></ul></ul><ul><ul><ul><li>call centre technology </li></ul></ul></ul>
    11. 11. Key Gaps/ Requirements <ul><ul><li>Irene Koh/ George Kolivas </li></ul></ul>
    12. 12. Key Gaps/ Requirements <ul><li>Common </li></ul><ul><ul><li>User-friendly </li></ul></ul><ul><ul><ul><li>menu navigation, screen navigation </li></ul></ul></ul><ul><ul><ul><li>report/ enquiry selection & output </li></ul></ul></ul><ul><ul><ul><li>help facility & error messages </li></ul></ul></ul><ul><ul><li>Automated Workflow </li></ul></ul><ul><ul><ul><li>Defined tasks/ roles/ actions/ turnaround time e.g. action by x days </li></ul></ul></ul><ul><ul><ul><li>Dead-line strategy e.g. if not actioned, then x </li></ul></ul></ul><ul><ul><ul><li>Triggers e.g. next task, generate output </li></ul></ul></ul><ul><ul><ul><li>Provides ‘task’ lists to users re: actions required </li></ul></ul></ul><ul><ul><li>Accessability </li></ul></ul><ul><ul><ul><li>access/ maintain data, receive/ issue documents via web </li></ul></ul></ul>
    13. 13. Key Gaps/ Requirements <ul><li>Curriculum Management </li></ul><ul><ul><li>Single course and subject database </li></ul></ul><ul><ul><ul><li>fully integrated with student administration system </li></ul></ul></ul><ul><ul><li>Comprehensive rule maintenance </li></ul></ul><ul><ul><ul><li>standard naming conventions </li></ul></ul></ul><ul><ul><ul><li>Awards/ Courses/ Subjects </li></ul></ul></ul><ul><ul><ul><li>Timetable streams </li></ul></ul></ul><ul><ul><ul><li>Programs of study </li></ul></ul></ul><ul><ul><ul><li>Sequences (specialisations, majors, minors etc.) </li></ul></ul></ul><ul><ul><ul><li>Sub-units (teaching and assessment units of subject) </li></ul></ul></ul>
    14. 14. Key Gaps/ Requirements <ul><li>Curriculum Management </li></ul><ul><ul><li>Real time validation and rule checking </li></ul></ul><ul><ul><ul><li>Enrolment, fees </li></ul></ul></ul><ul><ul><ul><li>Progression </li></ul></ul></ul><ul><ul><ul><li>Course completion </li></ul></ul></ul><ul><ul><li>Maintain Courses/ Subjects </li></ul></ul><ul><ul><ul><li>Multiple versions - status, Effective Dates </li></ul></ul></ul><ul><ul><ul><li>Automate process/approval via workflow </li></ul></ul></ul><ul><ul><ul><ul><li>e.g. create new course/ subject, amend existing course/ subject </li></ul></ul></ul></ul><ul><ul><ul><ul><li>status - planned => approved => current </li></ul></ul></ul></ul>
    15. 15. Key Gaps/ Requirements <ul><li>Curriculum Management </li></ul><ul><ul><li>Planning/ modelling facility for Schools </li></ul></ul><ul><ul><ul><li>amendments (versions) </li></ul></ul></ul><ul><ul><ul><li>attributes (rules, fees, structure) </li></ul></ul></ul><ul><ul><li>Degree/ Course Planning facility for Students </li></ul></ul><ul><ul><ul><li>per rules </li></ul></ul></ul>
    16. 16. Key/ Gaps Requirements <ul><li>Calendar and Timetable </li></ul><ul><ul><li>totally flexible academic calendar(s) </li></ul></ul><ul><ul><ul><li>schedule 7 days per week, 52 weeks per year </li></ul></ul></ul><ul><ul><ul><li>multiple start & exit times for subjects </li></ul></ul></ul><ul><ul><ul><li>multiple start & exit times for awards </li></ul></ul></ul><ul><ul><li>flexible timetable/ student allocation </li></ul></ul><ul><ul><ul><li>automatic allocation of students per Timetable Groups </li></ul></ul></ul><ul><ul><ul><li>students self-select via web to available classes </li></ul></ul></ul><ul><ul><ul><li>Students select preferences, then automatically allocated </li></ul></ul></ul><ul><ul><li>more timely/ efficient production of timetables </li></ul></ul><ul><ul><ul><li>automate stages/ version via electronic workflow </li></ul></ul></ul>
    17. 17. Key/ Gaps Requirements <ul><li>Calendar and Timetable </li></ul><ul><ul><li>Allocation of resources </li></ul></ul><ul><ul><ul><li>Central management of space allocation </li></ul></ul></ul><ul><ul><ul><li>Accurately report on space utilisation </li></ul></ul></ul><ul><ul><ul><li>Phase out reserve/ block bookings </li></ul></ul></ul><ul><ul><ul><li>Use of Location Suitability’s </li></ul></ul></ul><ul><ul><li>Single timetabling database </li></ul></ul><ul><ul><ul><li>fully integrated with Student Administration system </li></ul></ul></ul><ul><ul><ul><li>fully integrated with Facilities & Services system </li></ul></ul></ul><ul><ul><ul><li>fully integrated with HR system (standard work hours) </li></ul></ul></ul>
    18. 18. Key Gaps/ Requirements <ul><li>Enquiry and Marketing </li></ul><ul><ul><li>Single enquiry and marketing database </li></ul></ul><ul><ul><ul><li>fully integrated with Student Administration system including course & subject database/ timetabling </li></ul></ul></ul><ul><ul><ul><li>fully integrated Customer Help Desk/Call Centre </li></ul></ul></ul><ul><ul><ul><li>“ One-Stop Shop” approach </li></ul></ul></ul><ul><ul><li>Information Kiosk </li></ul></ul><ul><ul><ul><li>Potential Students e.g. University, course, scholarships, how to apply </li></ul></ul></ul><ul><ul><ul><li>Current Students e.g. timetable, rooms </li></ul></ul></ul><ul><ul><li>External Relationships database </li></ul></ul><ul><ul><ul><li>“ Friends of the University” - any organisation with a relationship with the University e.g. sponsors, placements, professional bodies </li></ul></ul></ul>
    19. 19. Key Gaps/ Requirements <ul><li>Admissions </li></ul><ul><ul><li>single admissions database </li></ul></ul><ul><ul><ul><li>fully integrated with student admin system including course and subject database, customer help desk/call centre </li></ul></ul></ul><ul><ul><ul><li>seamless connection between enquiry/ application/offer </li></ul></ul></ul><ul><ul><li>on-line application </li></ul></ul><ul><ul><ul><li>rule checking, data validation </li></ul></ul></ul><ul><ul><ul><li>automated approval via workflow </li></ul></ul></ul><ul><ul><ul><li>generate confirmation/rejection </li></ul></ul></ul><ul><ul><ul><li>audit trail for changes </li></ul></ul></ul><ul><ul><ul><li>‘ active’ form e.g. response provided determines next information required </li></ul></ul></ul>
    20. 20. Key Gaps/ Requirements <ul><li>Admissions </li></ul><ul><ul><li>additional recording </li></ul></ul><ul><ul><ul><li>Medibank & Visa data </li></ul></ul></ul><ul><ul><ul><li>scanning supporting documents against student record </li></ul></ul></ul><ul><ul><ul><li>user defined types - determines information/ process </li></ul></ul></ul><ul><ul><li>status </li></ul></ul><ul><ul><ul><li>monitor/track each stage of application </li></ul></ul></ul><ul><ul><li>selection & offers </li></ul></ul><ul><ul><ul><li>automate offers/rejections electronically via workflow approval process </li></ul></ul></ul><ul><ul><ul><li>automatically update status </li></ul></ul></ul>
    21. 21. Key Gaps/ Requirements <ul><li>Enrolment </li></ul><ul><ul><li>Integration </li></ul></ul><ul><ul><ul><li>fully integrated with course & subject database, timetable </li></ul></ul></ul><ul><ul><ul><li>seamless connection between offer and enrolment </li></ul></ul></ul><ul><ul><li>On-line enrolment/re-enrolment </li></ul></ul><ul><ul><ul><li>rule checking, data validation </li></ul></ul></ul><ul><ul><ul><li>automated approval via workflow </li></ul></ul></ul><ul><ul><ul><li>generate confirmation/rejection </li></ul></ul></ul><ul><ul><ul><li>audit trail for changes </li></ul></ul></ul><ul><ul><ul><li>‘active’ form e.g. response provided determines information required </li></ul></ul></ul>
    22. 22. Key Gaps/ Requirements <ul><li>Enrolment </li></ul><ul><ul><li>status </li></ul></ul><ul><ul><ul><li>monitor/track each stage of enrolment </li></ul></ul></ul><ul><ul><li>Exemptions </li></ul></ul><ul><ul><ul><li>included on enrolment on-line form </li></ul></ul></ul><ul><ul><ul><li>separate on-line application </li></ul></ul></ul><ul><ul><ul><li>supporting documentation scanned against student record </li></ul></ul></ul><ul><ul><ul><li>automatic through pathway rules </li></ul></ul></ul><ul><ul><ul><li>automated approval via workflow </li></ul></ul></ul><ul><ul><ul><li>generate confirmation/rejection </li></ul></ul></ul><ul><ul><li>additional information </li></ul></ul><ul><ul><ul><li>IBL placement data </li></ul></ul></ul>
    23. 23. Key Gaps/ Requirements <ul><li>Examinations and Assessments </li></ul><ul><ul><li>Integration </li></ul></ul><ul><ul><ul><li>fully integrated with course and subject database e.g. assessment rules </li></ul></ul></ul><ul><ul><ul><li>fully integrated with timetabling system </li></ul></ul></ul><ul><ul><ul><li>generate flexible candidates list </li></ul></ul></ul><ul><ul><li>On line assessment/results </li></ul></ul><ul><ul><ul><li>enter results against candidates list against system </li></ul></ul></ul><ul><ul><ul><li>automated approval via workflow process </li></ul></ul></ul><ul><ul><ul><li>automatic generation of result certificates </li></ul></ul></ul><ul><ul><ul><li>variable results display e.g subject/student </li></ul></ul></ul><ul><ul><ul><li>potential phone/IVR access </li></ul></ul></ul>
    24. 24. Key Gaps/ Requirements <ul><li>Examinations and Assessments </li></ul><ul><ul><li>Special Consideration </li></ul></ul><ul><ul><ul><li>on-line application with workflow process to Subject Convenors </li></ul></ul></ul><ul><ul><ul><li>generate confirmation of application received </li></ul></ul></ul><ul><ul><li>Results Withheld </li></ul></ul><ul><ul><ul><li>automated based upon user-defined rules e.g. outstanding debts, library fines </li></ul></ul></ul><ul><ul><ul><li>automated removal of each ‘hold’ </li></ul></ul></ul><ul><ul><li>Results Certificates/ Academic Statements </li></ul></ul><ul><ul><ul><li>Flag issue on student record </li></ul></ul></ul><ul><ul><ul><li>Flexible selection & output </li></ul></ul></ul><ul><ul><ul><li>devolved reproduction of results certificates </li></ul></ul></ul>
    25. 25. Systems 21 Student & Course Administration <ul><li>Break (15 minutes) </li></ul>
    26. 26. Key Gaps/ Requirements <ul><li>Progression </li></ul><ul><ul><li>Integration </li></ul></ul><ul><ul><ul><li>fully integrated with Course & Subject database </li></ul></ul></ul><ul><ul><ul><ul><li>e.g rules for pre-requisites, availability </li></ul></ul></ul></ul><ul><ul><li>Variations </li></ul></ul><ul><ul><ul><li>process amendments/ transfers via workflow approval </li></ul></ul></ul><ul><ul><li>On-line Degree Planning </li></ul></ul>
    27. 27. Key Gaps/ Requirements <ul><li>Progression </li></ul><ul><ul><li>Progress Review & Exclusion </li></ul></ul><ul><ul><ul><li>generate ‘Show Cause’ student lists based upon user-defined rules </li></ul></ul></ul><ul><ul><ul><li>automate ‘Show Cause’ process via workflow </li></ul></ul></ul><ul><ul><ul><li>generate ‘Show Cause’ letters and update Status </li></ul></ul></ul><ul><ul><li>At Risk Management </li></ul></ul><ul><ul><ul><li>generate ‘At Risk’ student lists based upon user-defined rules </li></ul></ul></ul><ul><ul><ul><li>automate ‘At Risk’ process via workflow </li></ul></ul></ul><ul><ul><ul><li>generate ‘At Risk’ letters and update Status </li></ul></ul></ul>
    28. 28. Key Gaps/ Requirements <ul><li>Progression </li></ul><ul><ul><li>Appeals </li></ul></ul><ul><ul><ul><li>Automate appeals process via workflow based upon user-defined rules </li></ul></ul></ul><ul><ul><ul><li>Maintain status of appeal </li></ul></ul></ul><ul><ul><li>Completion </li></ul></ul><ul><ul><ul><li>generate ‘completions’ and ‘honours’ student lists </li></ul></ul></ul><ul><ul><ul><li>Process approval via workflow </li></ul></ul></ul><ul><ul><ul><li>Update status </li></ul></ul></ul>
    29. 29. Key Gaps/ Requirements <ul><li>Graduations and Alumni </li></ul><ul><ul><li>Integration </li></ul></ul><ul><ul><ul><li>fully integrated with Student Administration system </li></ul></ul></ul><ul><ul><li>Graduations and Awards </li></ul></ul><ul><ul><ul><li>produce lists of ‘near completion’ students for graduation planning </li></ul></ul></ul><ul><ul><ul><li>automatically generate invitations based upon approved ‘completions’ list </li></ul></ul></ul><ul><ul><ul><li>receive acceptance/ rejection electronically </li></ul></ul></ul><ul><ul><ul><li>where rejected, print testamurs and remit </li></ul></ul></ul>
    30. 30. Key Gaps/ Requirements <ul><li>Graduations and Alumni </li></ul><ul><ul><li>additional information </li></ul></ul><ul><ul><ul><li>Award date </li></ul></ul></ul><ul><ul><ul><li>Ceremony date </li></ul></ul></ul><ul><ul><ul><li>Honours </li></ul></ul></ul><ul><ul><li>Alumni </li></ul></ul><ul><ul><ul><li>single integrated Alumni database </li></ul></ul></ul><ul><ul><ul><li>integrate with Student Administration system </li></ul></ul></ul><ul><ul><ul><li>automatically generate letter to ‘completed’ students </li></ul></ul></ul>
    31. 31. Key Gaps/ Requirements <ul><li>Financials </li></ul><ul><ul><li>Integration </li></ul></ul><ul><ul><ul><li>Fully integrated with Financial System and Course & Subject database </li></ul></ul></ul><ul><ul><li>Fee Payments </li></ul></ul><ul><ul><ul><li>On-line receipting across Campuses </li></ul></ul></ul><ul><ul><ul><li>Multiple methods of payment including </li></ul></ul></ul><ul><ul><ul><ul><li>On-line/ e-commerce (part of enrolment or separate) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>EFTPOS </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Credit Card </li></ul></ul></ul></ul><ul><ul><ul><li>Update Student financial status e.g. “acknowledged” </li></ul></ul></ul><ul><ul><ul><li>Record date of payment </li></ul></ul></ul><ul><ul><ul><li>Provide for ‘non-refundable’ deposit </li></ul></ul></ul>
    32. 32. Key Gaps/ Requirements <ul><li>Financials </li></ul><ul><ul><li>Debt Management </li></ul></ul><ul><ul><ul><li>Automate debt management process based upon due date including </li></ul></ul></ul><ul><ul><ul><ul><li>application of penalties, administration fees </li></ul></ul></ul></ul><ul><ul><ul><ul><li>generation of reminders </li></ul></ul></ul></ul><ul><ul><ul><li>Impose ‘block’ on student results, re-enrolment etc. </li></ul></ul></ul><ul><ul><ul><li>Upon payment automate ‘release’ </li></ul></ul></ul><ul><ul><ul><li>Prevent receipt of monies where placed with Debt Collection Agency </li></ul></ul></ul><ul><ul><li>Student Loans/ Grants </li></ul></ul><ul><ul><ul><li>Integrated with Student Administration System </li></ul></ul></ul><ul><ul><ul><li>Single recording of Student Loans </li></ul></ul></ul><ul><ul><ul><li>Monitor/ track status of applications </li></ul></ul></ul>
    33. 33. Key Gaps/ Requirements <ul><li>Financials </li></ul><ul><ul><li>Refunds </li></ul></ul><ul><ul><ul><li>Interface with Course & Subject database rules, fee category etc. </li></ul></ul></ul><ul><ul><ul><li>Automate recalculation of fees </li></ul></ul></ul><ul><ul><ul><li>Prevent multiple refunds e.g. record refund application and monitor status </li></ul></ul></ul><ul><ul><ul><li>Generate new Statement of Fees </li></ul></ul></ul><ul><ul><li>Other </li></ul></ul><ul><ul><ul><li>Flexible Payment Arrangements </li></ul></ul></ul><ul><ul><ul><li>Deferred payments </li></ul></ul></ul>
    34. 34. Key Gaps/ Requirements <ul><li>Student Records and Document Management </li></ul><ul><ul><li>Integration </li></ul></ul><ul><ul><ul><li>Fully integrated between Student Administration System and Records Management System </li></ul></ul></ul><ul><ul><li>Record/ Maintain Student Files </li></ul></ul><ul><ul><ul><li>Most records held electronically; cease/ significantly reduce hard-copy files </li></ul></ul></ul><ul><ul><ul><li>Automatically generate electronic student file when status “acknowledged” </li></ul></ul></ul><ul><ul><ul><li>On-line maintenance of personal details by student </li></ul></ul></ul><ul><ul><ul><li>All applications/ forms submitted electronically; held against Student record with automated workflow to Schools </li></ul></ul></ul>
    35. 35. Key Gaps/ Requirements <ul><li>Student Records and Document Management </li></ul><ul><ul><li>Candidates List/ Results Amendments </li></ul></ul><ul><ul><ul><li>Process and retained on-line </li></ul></ul></ul><ul><ul><li>Correspondence </li></ul></ul><ul><ul><ul><li>Held electronically against Student record with automated workflow to Schools for review/ action </li></ul></ul></ul><ul><ul><ul><li>option to generate confirmation/ action </li></ul></ul></ul><ul><ul><li>Fee Exemption/ Concession </li></ul></ul><ul><ul><ul><li>Processed electronically against Student record with automated workflow to Finance for review/ action </li></ul></ul></ul><ul><ul><ul><li>option to generate confirmation/ action </li></ul></ul></ul>
    36. 36. Key Gaps/ Requirements <ul><li>Student Records and Document Management </li></ul><ul><ul><li>Retrieve/ Return Student Record Files </li></ul></ul><ul><ul><ul><li>Potentially utilise bar-code on hard-copy files </li></ul></ul></ul><ul><ul><li>Student Records Archiving </li></ul></ul><ul><ul><ul><li>Facilitate more automated archiving of both hard-copy and electronically held documents per ‘last year of enrolment’. </li></ul></ul></ul>
    37. 37. Key Gaps/ Requirements <ul><li>Profile Management and Reporting </li></ul><ul><ul><li>flexible, user-defined reporting </li></ul></ul><ul><ul><ul><li>selection criteria - funding sources </li></ul></ul></ul><ul><ul><ul><li>layout </li></ul></ul></ul><ul><ul><ul><li>output - online, printed </li></ul></ul></ul><ul><ul><li>online statistical reports </li></ul></ul><ul><ul><li>download data facility </li></ul></ul><ul><ul><li>KPI reporting- student load, IBL etc. </li></ul></ul><ul><ul><li>Student Performance reporting </li></ul></ul><ul><ul><ul><li>GPA reporting - across subjects, course </li></ul></ul></ul><ul><ul><ul><li>Student Performance vs. Student Profiles </li></ul></ul></ul>
    38. 38. Key Gaps/ Requirements <ul><li>Scholarships and Research Grant Management </li></ul><ul><ul><li>Fully integrated with Research Grants system for Research Scholarships </li></ul></ul><ul><ul><li>Maintain single Scholarships database </li></ul></ul><ul><ul><li>Maintain single Prizes database </li></ul></ul><ul><ul><li>Scholarships & Prizes recorded against Student record </li></ul></ul><ul><ul><li>Included on Academic Statements </li></ul></ul>
    39. 39. Key Gaps/ Requirements <ul><li>Other Student Support Services </li></ul><ul><ul><li>Call Centre facility to record number of calls/ users of service </li></ul></ul><ul><ul><li>Potentially automate student validation via “link” with student administration system </li></ul></ul><ul><ul><li>On-line access to all final year students for Careers </li></ul></ul><ul><ul><li>On-line access to all students for information re: health programs, services available etc. </li></ul></ul><ul><ul><li>Tutor Register database </li></ul></ul>
    40. 40. Systems 21 Student & Course Administration <ul><li>Questions & Answers </li></ul><ul><li>(30 minutes) </li></ul>
    41. 41. Close Irene Koh/ Tony Grigg
    42. 42. Close <ul><li>The next few weeks: </li></ul><ul><ul><li>Current Business Process/ Required Business Process documents </li></ul></ul><ul><ul><ul><li>Available on Web (Focus Group, Report) </li></ul></ul></ul><ul><ul><ul><li>Feedback via email in 2 weeks </li></ul></ul></ul><ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul></ul><ul><ul><li>User Requirements Specification (Draft) </li></ul></ul><ul><ul><ul><li>Expect to make available on Web in 2 weeks </li></ul></ul></ul><ul><ul><ul><li>Review requirements and ‘mandatory/ desired/ optional’ </li></ul></ul></ul>
    43. 43. Close <ul><li>Queries/ Issues </li></ul><ul><li>Irene Koh </li></ul><ul><ul><li>xtn 8488 </li></ul></ul><ul><ul><li>email ikoh@swin.edu.au </li></ul></ul><ul><li>George Kolivas </li></ul><ul><ul><li>xtn 8621 </li></ul></ul><ul><ul><li>email gkolivas@swin.edu.au </li></ul></ul>

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