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  • The agenda we have put together for our meeting is as follows: 1. First I want to review our understanding on the business fit we see between your business and learning objectives and the Docent strategy and solution. 2. Second I want to describe to you Docent’s strategy, vision, and value proposition for your business. 3. I will then drill-down in a little more detail on the Docent product positioning, key capabilities, architecture, and advantages. This section concludes with a review of the technical fit we see between your requirements and our solution capabilities. 4. I will then focus on our ability to execute on the proposed solution with a discussion of our professional services methodology and implementation options. We can discuss case studies which highlight the ROI we have delivered for companies in your industry 5. Finally, I would like to conclude by proposing some specific next steps to move our relationship forward.
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    1. 1. Docent, Inc. 2444 Charleston Boulevard Mountain View, CA 94042 www.Docent.com ISECON ‘2000: IT Education The Need, Challenge and Importance
    2. 2. Agenda <ul><li>The IT Workforce </li></ul><ul><li>Most In Demand Jobs </li></ul><ul><li>Job Skills Needed </li></ul><ul><li>How To Acquire </li></ul><ul><li>The Role of Education </li></ul>
    3. 3. The Survey <ul><li>Commissioned by the ITAA </li></ul><ul><li>Large and Comprehensive </li></ul><ul><li>The Results </li></ul><ul><ul><li>Based on Over 700 Phone Calls </li></ul></ul><ul><ul><li>Represents 1 of 70 IT Companies </li></ul></ul><ul><ul><li>Represents 1 of 600 Non-IT Companies </li></ul></ul><ul><li>No Government, Not For-Profit or Small Companies </li></ul>
    4. 4. The Survey <ul><li>Uses New Job Clusters </li></ul><ul><li>Developed by the Northwest Center For Emerging Technologies </li></ul><ul><ul><li>Programmer/Software Developer </li></ul></ul><ul><ul><li>Database Administrator/Developer </li></ul></ul><ul><ul><li>Web Administrator </li></ul></ul><ul><ul><li>Network Systems Specialist </li></ul></ul><ul><ul><li>Enterprise IS Integrator </li></ul></ul><ul><ul><li>Interactive Digital Media Specialist </li></ul></ul><ul><ul><li>Computer Systems Support Representative </li></ul></ul>
    5. 5. The IT Workforce <ul><li>IT Workforce - 10 million workers </li></ul><ul><ul><li>IT Companies - 957,106 employees </li></ul></ul><ul><ul><li>Non-IT Companies - 9,052,397 </li></ul></ul><ul><li>New Jobs in ‘2000 - 1.6 million </li></ul><ul><li>Unfilled Positions - 843,328 </li></ul><ul><li>Regional Demand and Need </li></ul><ul><ul><li>Midwest - Largest Demand </li></ul></ul><ul><ul><li>Small Non-IT Firms - Highest Need </li></ul></ul><ul><ul><li>IT Companies - More Aggregate Demand </li></ul></ul>Source: ITAA
    6. 6. The Workforce Shortage - The Companies Perspective <ul><li>The Largest Problem </li></ul><ul><li>Aggressive Recruiting </li></ul><ul><li>Referral Programs </li></ul><ul><li>Change Job Descriptions </li></ul><ul><li>Outreach Programs </li></ul>
    7. 7. The Workforce Shortage - Coping Strategies <ul><li>HB1 Visas </li></ul><ul><li>Outsource Work </li></ul><ul><li>Intern Programs </li></ul><ul><li>Referral Programs </li></ul><ul><li>Shift Work to Other Employees </li></ul><ul><li>Job Retraining </li></ul><ul><li>Job Sharing </li></ul>
    8. 8. The Most In Demand Jobs <ul><li>Technical Support </li></ul><ul><li>Required Skills </li></ul><ul><ul><li>Troubleshooting (97%) </li></ul></ul><ul><ul><li>Customer Service (91%) </li></ul></ul><ul><ul><li>Installation Support (82%) </li></ul></ul><ul><ul><li>Systems Operations (67%) </li></ul></ul><ul><li>Web Related Talents (13%) </li></ul><ul><li>Technical Support and Network Administration </li></ul><ul><ul><li>Represent 50% of all jobs </li></ul></ul><ul><li>DB Developers and Software Engineers </li></ul><ul><ul><li>Represent 20% of new IT positions </li></ul></ul>Source: ITAA
    9. 9. Skills Workers Need <ul><li>Knowledge Base in Relevant Area (62%) </li></ul><ul><li>Hands-on Experience (47%) </li></ul><ul><li>Soft Skills </li></ul><ul><ul><li>Communication Skills </li></ul></ul><ul><ul><li>Problem Solving </li></ul></ul><ul><ul><li>Teamwork </li></ul></ul><ul><ul><li>Flexibility & Adaptability </li></ul></ul><ul><li>Largest Skills Gap </li></ul><ul><ul><li>Enterprise Systems Integration </li></ul></ul><ul><ul><li>Web Development Positions </li></ul></ul>Source: ITAA
    10. 10. Best Way to Acquire Skills <ul><li>Four Year Colleges & Private Technical Institutes </li></ul><ul><ul><li>Highest rated </li></ul></ul><ul><ul><li>Database Development and Engineering </li></ul></ul><ul><li>Short Courses and Seminars </li></ul><ul><ul><li>Web Development Skills </li></ul></ul><ul><li>Private Technical Institutes </li></ul><ul><ul><li>Database Development </li></ul></ul><ul><ul><li>Analysis Skills </li></ul></ul><ul><ul><li>Administration Capabilities </li></ul></ul><ul><li>Certification </li></ul><ul><ul><li>Database Development and Engineering </li></ul></ul>Source: ITAA
    11. 11. Four-Year Colleges and Universities <ul><li>Effective Skills Development </li></ul><ul><li>Well Rounded Education </li></ul><ul><li>Discipline and Commitment </li></ul><ul><li>Areas of Improvement </li></ul><ul><ul><li>Current Curriculum </li></ul></ul><ul><ul><li>Sufficient Hands-on Experience </li></ul></ul><ul><ul><li>Curriculum Match Businesses Needs </li></ul></ul><ul><ul><li>Communications and Interpersonal Skills </li></ul></ul>Source: ITAA
    12. 12. Private Schools <ul><li>Second Most Effective </li></ul><ul><ul><li>Specific Skills </li></ul></ul><ul><ul><li>Fewer Unnecessary Classes </li></ul></ul><ul><ul><li>Sufficient Hands-on Experience </li></ul></ul><ul><li>Areas of Improvement </li></ul><ul><ul><li>Wider Variety of Topics </li></ul></ul><ul><ul><li>Higher Level </li></ul></ul><ul><ul><li>More Hands-on Experience </li></ul></ul><ul><ul><li>More Thorough Training </li></ul></ul>Source: ITAA
    13. 13. Community Colleges <ul><li>Fourth Most Effective </li></ul><ul><li>More Focus on Specific Skills </li></ul><ul><li>Fewer Extraneous Classes </li></ul><ul><li>More Time with Instructors </li></ul><ul><li>Level of Instruction </li></ul><ul><li>Areas of Improvement </li></ul><ul><ul><li>Update Curriculum </li></ul></ul><ul><ul><li>More Hands-on Experience </li></ul></ul><ul><ul><li>More Internship Programs </li></ul></ul>Source: ITAA
    14. 14. Trends <ul><li>Focus on eLearning </li></ul><ul><ul><li>K-12 </li></ul></ul><ul><ul><li>Institutions </li></ul></ul><ul><ul><li>Corporations </li></ul></ul><ul><ul><li>Government </li></ul></ul><ul><ul><li>Analysts </li></ul></ul><ul><ul><li>The Big 5 </li></ul></ul><ul><li>Shift Towards eCommerce </li></ul><ul><li>Market Consolidation </li></ul>
    15. 15. Suggestions <ul><li>Work Closely with Industry </li></ul><ul><ul><li>Internships </li></ul></ul><ul><ul><li>Case Studies </li></ul></ul><ul><ul><li>Update Your Curriculum </li></ul></ul><ul><ul><li>Student Projects </li></ul></ul><ul><ul><li>Speakers </li></ul></ul><ul><ul><li>Use Their Training Materials </li></ul></ul><ul><ul><li>Grant Programs </li></ul></ul><ul><li>Work with Associations </li></ul>
    16. 16. ©2000 Docent, Inc. All Rights Reserved Worldwide. [email_address] Questions