Worldwide Leader in Mobile Software for IT Management Maximize Performance & Productivity Beyond the Desktop Ari Kaplan, C...
According to Instat/MDR:  By 2005, corporate spending on wireless communication sources will reach $74 billion.  Over 60% ...
Presentation Overview <ul><li>The Mobility Advantage </li></ul><ul><li>Company Overview </li></ul><ul><li>Product Overview...
Today’s #1 IT Inefficiency IT professionals are wired –  they must be at a desktop to manage their infrastructure
Mobile Access for Contingency Planning <ul><li>Mobile software  provides low-cost insurance against a major business disru...
Unix Linux SQL Server Oracle DB2 UDB Teradata Routers Hubs Firewalls Database Layer Network Layer Expand Beyond Mobile Acc...
Patented XBanywhere Mobility Platform
Expand Beyond  Integrates with Alerting and Monitoring Tools 2. OpenView sends  alert to IT Admin 3. Admin receives  alert...
Expand Beyond Delivers the Mobility Advantage <ul><li>Expand Beyond Corp. is the worldwide leader in mobile software for I...
Corporate Background <ul><li>Worldwide Leader in Mobile Software for IT Management since 2000 </li></ul><ul><li>Founded by...
Representative Customers
Return on Investment 34% of issues arise when the customer/CSR cannot immediately connect to the infrastructure …  Mobile ...
Our Value Proposition <ul><li>Increase Productivity </li></ul><ul><ul><li>Administrators have the tools to be both reactiv...
“ I was very impressed with this product. We had the software installed and running right away. Our DBA was able to do wor...
Product Overview
The Expand Beyond Suite of Mobile Solutions <ul><li>PocketDBA™  mobile software for database administration provides live ...
PocketDBA - Powerful User Interface  <ul><li>Sessions Management </li></ul><ul><li>Sessions/Connections </li></ul><ul><li>...
PocketAdmin Console <ul><li>Manage processes and services </li></ul><ul><li>Monitor and allocate resources </li></ul><ul><...
PocketAdmin Console: Competitive Benefits <ul><li>Patented architecture is the best on the industry, and was awarded &quot...
<ul><li>Domain Management </li></ul><ul><li>Users </li></ul><ul><li>Groups </li></ul><ul><li>Printers </li></ul><ul><li>Sh...
PocketAdmin for Windows & Exchange Management View Real-Time Performance Data Troubleshoot  Using Windows Event Logs Modif...
Corporate Vision Value 2002 Enterprise Platform, Security Features, SQL Server, DB2 New Products 2001  Oracle, Servers 200...
XBanywhere Technology Overview
Mobile Access for Users Providing Remote Access & Management of applications Database
Potential XBanywhere-based Mobile Applications <ul><li>Mobile applications that access business-critical application provi...
XBanywhere <ul><li>XBanywhere is a patented framework allowing applications to function in a mobile and web environment. X...
What is XBanywhere? <ul><li>XBanywhere is a mobile and web application-enabling framework </li></ul><ul><ul><li>Developers...
Benefits of XBanywhere <ul><li>Reduces development and maintenance time </li></ul><ul><ul><li>Available functionality allo...
Benefits of XBanywhere <ul><li>Lightweight Deployment </li></ul><ul><ul><li>Sits inside your existing J2EE application ser...
Example: Building an application <ul><li>Add a presenter to manage display options such as headers, and links to other scr...
Example: Building an application <ul><li>Run your application, in real-time, roundtrip from your device or web browser </l...
“ Expand Beyond could do for databases what the remote control did for TVs.” –  CIO Magazine “ Database administrators cou...
Question & Answer
Addendum Slides
Success Story:  ACI, Inc. <ul><li>Allstate Communications, Inc.  – a telecommunications service bureau responsible for rou...
Success Story: TSI, Inc. <ul><li>Tropical Sportswear, Inc.  (“TSI” NASDAQ:  TSCI), designs, manufactures  and markets high...
Success Story: Cinergy <ul><li>Cinergy Corp.  (NYCE: CIN) is one of the leading diversified energy companies with two core...
<ul><ul><li>TechRepublic  (January 2003)  Make wireless database administration part of your consulting package </li></ul>...
Summary of Benefits <ul><li>Secure, mobile IT diagnostics, management and administration  of the infrastructure improves r...
PocketDBA Architecture
PocketAdmin for Windows Architecture
PocketAdmin Console Architecture
XBanywhere Architecture
XBanywhere™ – Features & Benefits <ul><li>Optimized for Wireless </li></ul><ul><ul><li>Minimal application overhead </li><...
Business Continuity Planning Means Going Mobile <ul><li>25% of companies do not have a Business Continuity Plan in place <...
Active Sessions    User Space Utilization PocketDBA for Teradata
Audit Screen    Table/Object Screen PocketDBA for Teradata
ResUse Screen    Performance Screen PocketDBA for Teradata
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  • Company Overview – a quick look at the history and the value prop for mobile enterprise management Today’s IT Environment – A look at both the CIO/CTO and DBA/SysAdmin problem statements Product Introduction – In depth discussion of both PocketDBA (based on 2.0) and PocketAdmin (based on 1.9) Return on Investment – takes a look at the top financial reasons behind the value prop Product Demonstration Question &amp; Answer
  • Expand Beyond Corporation is the worldwide leader in mobile software for IT management With Expand Beyond mobile software, organizations have secure, real-time control of their databases and network systems from a wireless PDA, smartphone, laptop or tablet – anytime, anywhere These powerful network and system management solutions are the new standard of excellence in the mobile enterprise management category created by Expand Beyond to solve pervasive business inefficiencies By taking mobile control of the infrastructure, organizations can improve system availability, boost productivity, lower costs and increase profits
  • Expand Beyond reduces the response time for IT issues from an average of 22 minutes to 2 minutes. 34% of time the right subject matter expert is not at the desktop and cannot respond immediately without Expand Beyond. Multiply by all of the alerts and then by all of the IT admins a company has and this results in days or weeks of improved response time each year. This is a real industry pain-point that we address. Expand Beyond reduces the response time for IT issues from an average of 22 minutes to 2 minutes. 34% of time the right subject matter expert is not at the desktop and cannot respond immediately without Expand Beyond. Multiply by all of the alerts and then by all of the IT admins a company has and this results in days or weeks of improved response time each year. This is a real industry pain-point that we address.   Caption to graphics:   Where IT Administrators Receive Alerts on a typical 24 x 7 basis (= 168 hours a week)   Pie Chart with the following segments: Onsite – At Desk, 15% Onsite – Not at Desk, 15% Commute, 3% Offsite – Dialup, 51% Offsite – No Dialup, 16%   Text:   66% of alerts arise when the administrator can immediately connect to the IT infrastructure via fixed lines (at desktop or via dialup)   34% of the time, the administrator is away from a fixed line. Now what?           Administrator travels to a fixed line, delaying response to the alert. OR Administrator uses Expand Beyond mobile software to respond on the spot. This is the Mobility Advantage.
  • Sessions Management Sessions/Connections – view and edit information about the activity of users connected to database Security – manage database security for new and existing users Audit – reflects database audit feature, creating audit trail of past database activity Database Management Objects - drill down to view detailed object info in any schema Storage - pie charts and graphs show storage allocation. Add/shrink storage as needed SQL/CMD - get to the command line to execute any SQL scripts or saved commands Jobs - execute and reschedule jobs, examine failed jobs, and repair broken jobs Server/Instance - Start/stop &amp; configure instances. Database - Configure instances, view database log files, alter database properties. Shell - execute certain shell commands on the underlying database server. Tuning – View and manage database server’s memory and I/O contention.
  • Powerful: Allows secure, remote management of hardware devices including servers, firewalls and routers Highly Scalable: Monitor any number of system components from a single wireless console Secure: Turns your handheld into an SSH terminal as capable as the one on your desktop No Learning Curve: Presents the operating system’s command line interface 24/7/365 On-Demand Access Versatile: PocketAdmin thin-client software supports Palm OS, Pocket PC and Embedded Linux platforms Platform-independent: PocketAdmin server software runs on Sun, Linux and Windows Secure: PocketAdmin utilizes encryption to protect end-to-end communications between handhelds and end hosts
  • Powerful: Allows secure, remote management of hardware devices including servers, firewalls and routers Highly Scalable: Monitor any number of system components from a single wireless console Secure: Turns your handheld into an SSH terminal as capable as the one on your desktop No Learning Curve: Presents the operating system’s command line interface 24/7/365 On-Demand Access Versatile: PocketAdmin thin-client software supports Palm OS, Pocket PC and Embedded Linux platforms Platform-independent: PocketAdmin server software runs on Sun, Linux and Windows Secure: PocketAdmin utilizes encryption to protect end-to-end communications between handhelds and end hosts
  • Product Reviews
  • Transcript of "Corporate Presentation"

    1. 1. Worldwide Leader in Mobile Software for IT Management Maximize Performance & Productivity Beyond the Desktop Ari Kaplan, CEO Jeremy Wechsler, Director of Technology 01/20/05 © 2005 Expand Beyond Corp. Confidential. Recipient may not forward without permission.
    2. 2. According to Instat/MDR: By 2005, corporate spending on wireless communication sources will reach $74 billion. Over 60% of the US workforce will be using wireless devices!   According to a 2004 report by Forrester Research Inc., in Cambridge, Mass., 47 percent of enterprises plan to have mobile applications in deployment within 12 months, while 68 percent of small and midsize businesses plan deployments in the same window. Kevin Burden of IDC on enterprise PDA adoption: &quot; Today it's a competitive advantage. Tomorrow it's corporate survival.&quot; Mobile Software Market Statistics
    3. 3. Presentation Overview <ul><li>The Mobility Advantage </li></ul><ul><li>Company Overview </li></ul><ul><li>Product Overview </li></ul><ul><li>XBanywhere Overview </li></ul><ul><li>Question & Answer </li></ul>
    4. 4. Today’s #1 IT Inefficiency IT professionals are wired – they must be at a desktop to manage their infrastructure
    5. 5. Mobile Access for Contingency Planning <ul><li>Mobile software provides low-cost insurance against a major business disruption. By arming IT staff with secure, remote access to the infrastructure, organizations can: </li></ul><ul><li>Mobilize the organization for rapid recovery and timely resumption of normal activity </li></ul><ul><li>Empower the IT team to apply their expertise from wherever they are </li></ul><ul><li>Provide connectivity to critical databases and network systems </li></ul><ul><li>Enable staff, wherever deployed, to verify operations at back-up sites or data storage locations </li></ul><ul><li>Boost IT staff productivity by up to 30 percent when used on a daily basis for maintenance activities according to a recent study </li></ul>
    6. 6. Unix Linux SQL Server Oracle DB2 UDB Teradata Routers Hubs Firewalls Database Layer Network Layer Expand Beyond Mobile Access and Management Domain Domain Domain Domain Domain Domain Unlimited Domains Server Layer PocketAdmin Console PocketAdmin Windows PocketDBA Switches Domain Windows 2003 Domain Controller 2000 / XP Professional Exchange Server
    7. 7. Patented XBanywhere Mobility Platform
    8. 8. Expand Beyond Integrates with Alerting and Monitoring Tools 2. OpenView sends alert to IT Admin 3. Admin receives alert from the field 1. HP OpenView Alert Notification 5. OpenView is aware that crisis is resolved / averted 4. Expand Beyond software used to identify and resolve the IT issue for - Databases Oracle DB2 UDB SQL Server Teradata - Networks - Servers - Windows/Exchange
    9. 9. Expand Beyond Delivers the Mobility Advantage <ul><li>Expand Beyond Corp. is the worldwide leader in mobile software for IT and application management. With Expand Beyond mobile software, organizations can wirelessly access and control business-critical databases, networks, systems and business applications, anywhere, anytime. </li></ul><ul><li>Reduce complexity, MTTR, slowdowns and downtime </li></ul><ul><li>Improve IT staff productivity 30% with mobile and desktop daily usage </li></ul><ul><li>Avoid adding headcount: existing employees can manage growing infrastructure without new staff. Withholding the addition of just ONE IT worker saves $125,000 - $150,000 per year. </li></ul><ul><li>Incident and problem management - improve service and staff/customer productivity. 34% of alerts arise when the administrator cannot immediately connect </li></ul><ul><li>Ensure business continuity and greatly reduce risk </li></ul>
    10. 10. Corporate Background <ul><li>Worldwide Leader in Mobile Software for IT Management since 2000 </li></ul><ul><li>Founded by Caltech alumni Ari Kaplan (mobile and database expert) and Dr. Tal Schwartz </li></ul><ul><li>BOD includes Doug Carlisle (Menlo Ventures), Phil Neches (Teradata founder, former Chief Scientist AT&T), Tal Schwartz, Ari Kaplan </li></ul><ul><li>Portfolio of issued patents </li></ul><ul><li>Over 150 customers worldwide </li></ul><ul><li>Over 20,000 active email list of opt-in professionals interested in mobility </li></ul><ul><li>Revenue-generating partnerships include Teradata (paid and OEM of PocketDBA for Teradata), Microsoft Gold Partner, BlackBerry, and more </li></ul>
    11. 11. Representative Customers
    12. 12. Return on Investment 34% of issues arise when the customer/CSR cannot immediately connect to the infrastructure … Mobile management brings the average response time down from 22 minutes to 2 minutes.
    13. 13. Our Value Proposition <ul><li>Increase Productivity </li></ul><ul><ul><li>Administrators have the tools to be both reactive and proactive </li></ul></ul><ul><ul><li>End-user productivity increases as down-time decreases </li></ul></ul><ul><ul><li>Service Level Agreements (SLAs) are met or exceeded </li></ul></ul><ul><li>Avoid Revenue Loss </li></ul><ul><ul><li>Under-performing systems slow down revenue flow </li></ul></ul><ul><ul><li>Disabled systems stop revenue altogether </li></ul></ul><ul><li>Simplify IT Management </li></ul><ul><ul><li>Heterogeneous IT management: Manage any database, server or network device throughout the enterprise </li></ul></ul><ul><ul><li>Single console – any form-factor: Dynamically adjusts to any screen size including wireless handheld, tablet, laptop, sub-notebook or desktop </li></ul></ul><ul><li>In summary, with Expand Beyond, organizations can economize on people, on skills and get more out of established equipment and software </li></ul>
    14. 14. “ I was very impressed with this product. We had the software installed and running right away. Our DBA was able to do work from halfway across the country.” – Ron Howard, DBA, Oklahoma County “ PocketDBA helped ensure that our Web site accurately reflected stock levels this holiday season. I accessed my SQL Server database over my PDA so that the toys showed up as in-stock to online viewers. That's when it hit home that PocketDBA was really crucial.&quot; – Aaron Lipman, CTO, Entertainment Earth “ I love it. Too many times, PocketDBA has saved me.” – Bill Wingard, Database Analyst, South Carolina Department of Health and Environmental Control “ Expand Beyond helps me keep our payroll systems up 24x7. I can receive alerts and then check in payroll processing to make sure everything is going okay. Now my response time on production issues is down to only 5 minutes.” – Damon Kerns, DBA, Steak n Shake “ Unplanned downtime and outages are becoming a thing of the past. The convenience of wireless access combined with a secure, real-time connection lets me keep our systems running at optimum efficiency without being chained to my desk.” – Alwyn Santos, DBA, Comark Inc. Customers Weigh In…
    15. 15. Product Overview
    16. 16. The Expand Beyond Suite of Mobile Solutions <ul><li>PocketDBA™ mobile software for database administration provides live access to any SQL Server, Oracle, DB2 UDB or Teradata database from a single wireless console. </li></ul><ul><li>PocketAdmin™ mobile software enables network and systems administrators to control any Microsoft Windows environment, from Active Directory to workstations and servers, drill down into mission-critical applications including Exchange and IIS, and provides secure command line access to network devices including servers, routers and switches. </li></ul>
    17. 17. PocketDBA - Powerful User Interface <ul><li>Sessions Management </li></ul><ul><li>Sessions/Connections </li></ul><ul><li>Security </li></ul><ul><li>Audit </li></ul><ul><li>Database Management </li></ul><ul><li>Objects </li></ul><ul><li>Storage </li></ul><ul><li>SQL/Command </li></ul><ul><li>Jobs </li></ul><ul><li>Server/Instance </li></ul><ul><li>Database </li></ul><ul><li>Shell </li></ul><ul><li>Tuning </li></ul>AND run your own scripts!
    18. 18. PocketAdmin Console <ul><li>Manage processes and services </li></ul><ul><li>Monitor and allocate resources </li></ul><ul><li>Run or execute any command </li></ul><ul><li>Edit and manage files </li></ul>
    19. 19. PocketAdmin Console: Competitive Benefits <ul><li>Patented architecture is the best on the industry, and was awarded &quot;best remote administration&quot; software. </li></ul><ul><li>Architecture is up to 52x as fast as other SSH solutions out there! </li></ul><ul><li>XBanywhere mid-tier server allows for centralized security. To manage 60 servers you need only one firewall connection with PocketAdmin. With other solutions you would need 60 firewall connections/holes. Our architecture is more secure and more scalable, with less maintenance by your security/network teams. </li></ul><ul><li>Using shared keys, you can allow entry only to designated handhelds. If the handheld were lost you can remotely disable a particular handheld. Other solutions are client-only without this important security control. </li></ul><ul><li>PocketAdmin Console utilizes secure tunneling that acts as end-to-end security. This brings important security to handhelds without VPN. </li></ul><ul><li>Store server names on the handheld so in a bind you do not need to remember 200 server names or type in the IP address from memory. Reference a drop-down list of your servers that you define. </li></ul><ul><li>Customize macros for frequently executed commands </li></ul><ul><li>Use the &quot;bulk input&quot; feature to greatly speed up entering text on the handheld (many times as fast).  </li></ul><ul><li>Works on Palm, Pocket PC, and BlackBerry. Most other products work on only one of these solutions. </li></ul>
    20. 20. <ul><li>Domain Management </li></ul><ul><li>Users </li></ul><ul><li>Groups </li></ul><ul><li>Printers </li></ul><ul><li>Shares </li></ul><ul><li>Local Management </li></ul><ul><li>Users </li></ul><ul><li>Groups </li></ul><ul><li>Printers </li></ul><ul><li>Shares </li></ul><ul><li>Computers </li></ul><ul><li>Events </li></ul><ul><li>Processes </li></ul><ul><li>Services </li></ul><ul><li>Shell Command Center </li></ul>PocketAdmin for Windows
    21. 21. PocketAdmin for Windows & Exchange Management View Real-Time Performance Data Troubleshoot Using Windows Event Logs Modify Exchange Mailboxes in MS Active Directory
    22. 22. Corporate Vision Value 2002 Enterprise Platform, Security Features, SQL Server, DB2 New Products 2001 Oracle, Servers 2003 Data warehousing Teradata, System Management, Windows – Active Directory 2004+ BlackBerry Support, XBanywhere mobile middleware, Enterprise Applications
    23. 23. XBanywhere Technology Overview
    24. 24. Mobile Access for Users Providing Remote Access & Management of applications Database
    25. 25. Potential XBanywhere-based Mobile Applications <ul><li>Mobile applications that access business-critical application providing real-time, wireless solutions </li></ul><ul><li>CRM & Field Service, Installation and Diagnostic capabilities </li></ul><ul><li>Customer Service, Project Management and Mobile ecommerce application </li></ul>SBC Field Sales Mercedes Benz Customer Service QVC Customer Retention/Profitability Army Corp of Engineers Project Management
    26. 26. XBanywhere <ul><li>XBanywhere is a patented framework allowing applications to function in a mobile and web environment. XBanywhere accelerates the development of mobile and web layers to applications. Development and maintenance costs are dramatically lowered by reducing the dependency on locally-maintained Java, C, and C# code. By leveraging a library of expert rules, user interface controls, and multiple device-specific rendering, XBanywhere saves companies time and money. </li></ul><ul><li>What is XBanywhere? </li></ul><ul><li>XBanywhere is a mobile and web application-enabling framework </li></ul><ul><li>XBanywhere is an expert rules system </li></ul><ul><li>XBanywhere is a presentation engine </li></ul><ul><li>Benefits of XBanywhere </li></ul><ul><li>Reduces development and maintenance time </li></ul><ul><li>Connects to multiple data sources </li></ul><ul><li>Leverages existing security for access </li></ul><ul><li>Lightweight Deployment </li></ul><ul><li>Customizable </li></ul>
    27. 27. What is XBanywhere? <ul><li>XBanywhere is a mobile and web application-enabling framework </li></ul><ul><ul><li>Developers create the application using the XBanywhere development environment </li></ul></ul><ul><ul><li>Powerful add-ons simplify complex tasks </li></ul></ul><ul><li>XBanywhere is an expert rules system </li></ul><ul><ul><li>Simplifies and reduces development / maintenance costs </li></ul></ul><ul><ul><ul><li>Basic javascript skills, no Java, C#, or C knowledge required </li></ul></ul></ul><ul><ul><ul><li>Easy to learn tag library for developers </li></ul></ul></ul><ul><ul><li>Models complex business rules </li></ul></ul><ul><ul><ul><li>Data from multiple sources can be combined in a single screen </li></ul></ul></ul><ul><li>XBanywhere is a presentation engine </li></ul><ul><ul><li>Controls for graphing, navigation, searching, filtering, icons, tabs, screen linking, and forms </li></ul></ul><ul><ul><li>Automatically delivers custom html to different devices (BlackBerry, Palm, Pocket PC, laptops, smartphones, etc.) </li></ul></ul><ul><ul><li>Can deliver data to custom handheld clients for offline use </li></ul></ul>
    28. 28. Benefits of XBanywhere <ul><li>Reduces development and maintenance time </li></ul><ul><ul><li>Available functionality allows 5 lines of rule code to replace 500 lines of traditional code </li></ul></ul><ul><ul><li>Leverages existing rule sets, libraries, and tags </li></ul></ul><ul><ul><li>XBanywhere further saves companies cost to develop and maintain applications by eliminating the need for employees with Java, C, and C# skills </li></ul></ul><ul><ul><li>Imposes models on development process to reduce maintenance and testing time </li></ul></ul><ul><li>Connects to multiple data sources </li></ul><ul><ul><li>Examples include: databases, web services, applications, remote servers, files, LDAP directories, native executables, EJBs, Lotus Notes </li></ul></ul><ul><ul><li>Exposed in a single line of code </li></ul></ul><ul><ul><li>Join / transform information from disparate data sources on a single screen </li></ul></ul><ul><li>Leverages existing security for access </li></ul><ul><ul><li>RSA SecurID </li></ul></ul><ul><ul><li>LDAP </li></ul></ul><ul><ul><li>Windows Active Directory </li></ul></ul><ul><ul><li>Lotus Notes </li></ul></ul><ul><ul><li>Database authentication </li></ul></ul>
    29. 29. Benefits of XBanywhere <ul><li>Lightweight Deployment </li></ul><ul><ul><li>Sits inside your existing J2EE application servers (WebSphere, Weblogic, Jboss, Oracle App Server, etc.) </li></ul></ul><ul><ul><li>Scalable </li></ul></ul><ul><ul><ul><li>Single node can service hundreds of users; solution scalable to multiple nodes </li></ul></ul></ul><ul><ul><ul><li>Can navigate, search, and filter through millions of records – something not achievable with offline solutions </li></ul></ul></ul><ul><li>Customizable </li></ul><ul><ul><li>Add your own custom data sources and have them published automatically to the expert system </li></ul></ul><ul><ul><li>Modify and update rule set with included IDE (developer environment) </li></ul></ul><ul><ul><li>Look and feel of the application is globally modifiable </li></ul></ul><ul><ul><li>Full internationalization support </li></ul></ul>
    30. 30. Example: Building an application <ul><li>Add a presenter to manage display options such as headers, and links to other screens </li></ul><ul><ul><li>Presenters manage columnar display of the result of an operation </li></ul></ul>
    31. 31. Example: Building an application <ul><li>Run your application, in real-time, roundtrip from your device or web browser </li></ul><ul><ul><li>Automatically rendered correctly for desktops, Pocket PCs, Palms and BlackBerry devices </li></ul></ul>On the handheld or the desktop from the same rule base!
    32. 32. “ Expand Beyond could do for databases what the remote control did for TVs.” – CIO Magazine “ Database administrators could dramatically increase their productivity by operating remotely... Imagine the efficiencies in not having to call a DBA back to the office.” – InfoWorld Magazine “ There is no need to dream about the efficiency and flexibility of wireless enterprise management. With Expand Beyond, you could move to the wireless fast lane today.” – DM Review Magazine “ In eWEEK Labs’ tests of PocketAdmin for Windows, which shipped last month, we were able to remotely tackle a broad range of management tasks through the product’s nicely laid out, HTML-based mobile client interface. We could also access these controls through a PC Web browser.” – eWEEK Magazine “ PocketAdmin does exactly what is promises: delivers a secure command shell directly to the Pocket PC. If you know what you're doing, that's enough to manage many aspects of Windows servers.” – Microsoft Certified Professional Magazine Product Reviews
    33. 33. Question & Answer
    34. 34. Addendum Slides
    35. 35. Success Story: ACI, Inc. <ul><li>Allstate Communications, Inc. – a telecommunications service bureau responsible for routing 1 million calls a month to fulfillment centers and processing billing transaction records. Technical services team supports 400 internal employees </li></ul><ul><li>Downtime or performance degradation costs: Thousands of dollars an hour </li></ul><ul><li>Alerts received when fixed connections are not available: 4 times per week </li></ul><ul><li>“ When a problem arises on one of the critical databases, how long does it take to reach key people and for them to connect to the system to fix it? Or worse, drive to the office to fix it? On our system, one hour of down time would pay for the PocketDBA product. It has paid for itself on more than one occasion.” </li></ul><ul><li>“ I am on my third version of PocketDBA. The upgrade to V2.1 took less than 5 minutes to download from the Expand Beyond web site and less than 10 minutes to install and test. The ability to go to a shell command and check on system space or processes has really increased my reliance on the product. I have only used Tech Support during installation. The rest of the time PocketDBA has always worked.” </li></ul><ul><li>– Jim Cox, Director of Technical Services and Senior DBA </li></ul>
    36. 36. Success Story: TSI, Inc. <ul><li>Tropical Sportswear, Inc. (“TSI” NASDAQ: TSCI), designs, manufactures and markets high-quality major labor and private brand sportswear that is sold through large retail distribution channels. TSI sets the benchmark in its industry by achieving a 24-day time to market for new product introductions </li></ul><ul><li>Downtime or performance degradation costs: $1 million per 4 hours </li></ul><ul><li>Alerts: 10 per week </li></ul><ul><li>Service Level Agreement response time: Within 5 minutes of being notified </li></ul><ul><li>  </li></ul><ul><li>“ The role of the DBA has changed. The DBA is no longer locked in a back room, he is now a major contributor to managing the impacts on profitability. We have weekly meetings on our SLA performance. When questions arise concerning IT expenditures that impact the balance sheet, such as ‘Why do you need more space or memory? How much do you need?,’ I just run my scripts on PocketDBA and have current stats immediately.” </li></ul><ul><li>“ PocketDBA has saved my hide many times. Things change dynamically with the ERP database. On top of that, TSI is located in the Lightning Capitol of the world. PocketDBA is a key part of my disaster recovery and business continuity plan.” </li></ul><ul><li>– Charles Hendricks, Database Manager, Tropical Sportswear, Inc., Tampa, FL </li></ul>
    37. 37. Success Story: Cinergy <ul><li>Cinergy Corp. (NYCE: CIN) is one of the leading diversified energy companies with two core businesses: regulated operations and energy merchant. Cinergy’s regulated delivery operations serve 1.5 million electric customers and about 500,000 gas customers in Ohio, Indiana and Kentucky and control 7,000 megawatts of generation. </li></ul><ul><li>Alerts received when fixed connections are not available: 2 – 3 per week </li></ul><ul><li>Service Level Agreement response time: Respond to initial page within 15 minutes; be logged on and working to resolve within 30 minutes </li></ul><ul><li>“ I have a 45 minute commute to work. I can save 90 minutes of driving with 10 minutes online using PocketDBA.” </li></ul><ul><li>“ We have multiplatform criteria for the tools we buy. My boss approved the purchase of PocketDBA because he wanted to give me all the tools I needed to do my job, but it certainly helped that PocketDBA can be used not just on the 30 Oracle databases that I manage but also on the 200-300 SQL Server databases that other DBAs manage.” </li></ul><ul><li>– Craig Welch, DBA, Cinergy, Plainfield, IN </li></ul>
    38. 38. <ul><ul><li>TechRepublic (January 2003) Make wireless database administration part of your consulting package </li></ul></ul><ul><ul><li>“ The day-in, day-out tasks of monitoring the server, tuning for performance, and catching problems before they become crises can all be done from anywhere in the world when you’re wireless. Without the necessity of travel, you can fit a quick look at a server into otherwise unproductive moments .” </li></ul></ul><ul><ul><li>Mobile Business Advisor (March 2003) Business Continuity: Are You Prepared? </li></ul></ul><ul><ul><li>“ Vendors such as Expand Beyond see wireless technology andBCM as a perfect fit. Wireless connections can be more reliablethan fixed data communications lines because they aren’taffected by weather. Mobile connectivity also extends networkboundaries, letting administrators access mission-critical systemsand applications from any location .” </li></ul></ul><ul><ul><li>Federal Computer Week (May 2003) PDA Software Grab Bag </li></ul></ul><ul><ul><li>“ Every network administrator has a horror story about a server or database crash occurring when no dial-up connection was available. Even general maintenance can be extremely inconvenient when traveling. Now imagine gaining real-time wireless access to the network from anywhere at any time, where access means not just monitoring but the ability to carry out any network command in real time.” </li></ul></ul><ul><ul><li>Database Trends & Applications (May 2003) Using Mobile Applications Extends Business Continuity </li></ul></ul><ul><ul><li>“ Smart businesses are improving their continuity plans by embracing mobile systems management solutions. Used properly, these solutions can reduce response time during all phases of disaster recovery.” </li></ul></ul>Media Accolades
    39. 39. Summary of Benefits <ul><li>Secure, mobile IT diagnostics, management and administration of the infrastructure improves responsiveness and adds an important element to your company’s business continuity plan. </li></ul><ul><ul><li>Cost Savings: Fast and significant ROI – pays for itself in months </li></ul></ul><ul><ul><li>Service Level Agreements </li></ul></ul><ul><ul><li>Productivity: Do More with Less </li></ul></ul><ul><ul><li>Risk Reduction </li></ul></ul><ul><ul><li>Competitive Advantage & Staff Retention </li></ul></ul><ul><ul><li>Quality of Life </li></ul></ul>
    40. 40. PocketDBA Architecture
    41. 41. PocketAdmin for Windows Architecture
    42. 42. PocketAdmin Console Architecture
    43. 43. XBanywhere Architecture
    44. 44. XBanywhere™ – Features & Benefits <ul><li>Optimized for Wireless </li></ul><ul><ul><li>Minimal application overhead </li></ul></ul><ul><ul><li>Low click design, GUI based </li></ul></ul><ul><ul><li>State awareness of connections </li></ul></ul><ul><ul><li>Dynamic rendering </li></ul></ul><ul><ul><li>Easy data input </li></ul></ul><ul><ul><li>Submit processes to the background </li></ul></ul><ul><li>Anywhere Access </li></ul><ul><ul><li>Browser based – no client software to install </li></ul></ul><ul><ul><li>Form-factor independent </li></ul></ul><ul><ul><ul><li>PDAs and Handhelds </li></ul></ul></ul><ul><ul><ul><li>Smartphones </li></ul></ul></ul><ul><ul><ul><li>Laptops </li></ul></ul></ul><ul><ul><li>Dynamic display intelligence </li></ul></ul><ul><ul><li>Network agnostic </li></ul></ul><ul><li>Secure </li></ul><ul><ul><li>Native authentication – grant access rights and privileges based on user account </li></ul></ul><ul><ul><li>End to end encryption </li></ul></ul><ul><ul><li>Mobile VPN and 2-Factor authentication </li></ul></ul><ul><li>Real-time Control </li></ul><ul><ul><li>No syncing or data stored on handheld </li></ul></ul><ul><ul><li>Interactive session </li></ul></ul><ul><ul><li>Anytime, anywhere </li></ul></ul><ul><li>Scalable </li></ul><ul><ul><li>No agents to install </li></ul></ul><ul><ul><li>Access and manage any number of disparate databases, network components, operating systems and applications </li></ul></ul><ul><ul><li>Single point of entry into the enterprise </li></ul></ul><ul><ul><li>Manage and navigate through unlimited amounts of data </li></ul></ul>
    45. 45. Business Continuity Planning Means Going Mobile <ul><li>25% of companies do not have a Business Continuity Plan in place </li></ul><ul><li>425 natural disasters in the 90’s </li></ul><ul><li>US businesses lose $4 Billion annually due to computer downtime </li></ul><ul><li>Data center downtime costs $90K to $6.5M per hour </li></ul><ul><li>Downtime costs per hour - Brokerage: $6.5M Credit Authorization: $2.5M Airline Reservations: $90K </li></ul><ul><li>Data from 2002 AT&T commissioned Business Continuity survey of 1000 of their largest customers. </li></ul>…“ Businesses should make sure that remote access systems for telecommuting workers are ready, easily scalable and up to the task of providing uninterrupted access for a protracted period.” – IDC …“ Enterprises that have not integrated remote access into their disaster management teams should start now.” –Gartner
    46. 46. Active Sessions User Space Utilization PocketDBA for Teradata
    47. 47. Audit Screen Table/Object Screen PocketDBA for Teradata
    48. 48. ResUse Screen Performance Screen PocketDBA for Teradata
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