Matching Messages & Strategies Strategies are one thing, but how do we communicate our key directions to our various stak...
Our Agenda for Today}    Introduction}    Assessment}    The Communication Cycle}    The High Performance Cycle}    Y...
Assessment}  Best practices of peers and other industry organizations}  GAP analysis of your current communication strat...
The Communication Cycle           Reply       Prepare       Listen                 Test                Communicate
The High Performance Cycle                  Assessment                 Goals      Resources                               ...
CultureCorporate Culture and PerformanceJohn P. Kotter"Almost all books on corporate culture state or imply a  relationshi...
Culture}    Why it is important?}    Is it important to establish one?}    Success Criteria}    Common Pitfalls}    Y...
CultureSource: John P. Kotter 8                       © 2011 Gunter Media Group 10/17/11
Culture}        The Paradigm}        Control Systems}        Organizational Structures}        Power Structures}     ...
Emotional Intelligence}  What is it?}  Why is it important?}  Accessing the EI of you and your team?}  How is it diffe...
Emotional Intelligence}    Emotional Intelligence (EI) describes the ability,      capacity, skill or, in the case of the...
LeadershipPrinciples of LeadershipTo help you be, know, and do; follow these eleven principles of leadership1.      Know y...
Leadership13           © 2011 Gunter Media Group 10/17/11
The Recipe}    Mission statement, corporate objective and strategy plan}    Team members on board}    A successful foun...
The Focus Of The Company}    Mission Statement      }    Do you have one?      }    Why is it important?}    Objective...
A Successful Foundation      Mission        Objectives             Strategy                 Tactics        Job          Ob...
The On-boarding Process                                                                       Assessment                  ...
Getting Started}  What is your starting point?}  Communication strategy?}  Do you have a performance dashboard?}  Asse...
Next Steps}    SWOT Analysis}    Communication strategy}    Performance Dashboard}    Infrastructure}    Establishing...
Thank you!             Darrell W. Gunter     d.gunter@guntermediagroup.com             +1.973.454.347520               © 2...
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Building High Perfor Teams Lddss Oct 2011

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Building High Perfor Teams Lddss Oct 2011

  1. 1.  Matching Messages & Strategies Strategies are one thing, but how do we communicate our key directions to our various stakeholders? Darrell W. Gunter d.gunter@guntermediagroup.com October 18, 2011 1 © 2011 Gunter Media Group 10/17/11
  2. 2. Our Agenda for Today}  Introduction}  Assessment}  The Communication Cycle}  The High Performance Cycle}  Your company’s culture}  Emotional intelligence}  Leadership}  Recipe for a high performing team}  Getting started 2 © 2011 Gunter Media Group 10/17/11
  3. 3. Assessment}  Best practices of peers and other industry organizations}  GAP analysis of your current communication strategy}  What tools do you use to communicate with your team or your targeted audience?}  How do you measure success? 3 © 2011 Gunter Media Group 10/17/11
  4. 4. The Communication Cycle Reply Prepare Listen Test Communicate
  5. 5. The High Performance Cycle Assessment Goals Resources Leadership Processes Roles5 © 2011 Gunter Media Group 10/17/11
  6. 6. CultureCorporate Culture and PerformanceJohn P. Kotter"Almost all books on corporate culture state or imply a relationship to long-term economic performance...“  6 © 2011 Gunter Media Group 10/17/11
  7. 7. Culture}  Why it is important?}  Is it important to establish one?}  Success Criteria}  Common Pitfalls}  Your Role 7 © 2011 Gunter Media Group 10/17/11
  8. 8. CultureSource: John P. Kotter 8 © 2011 Gunter Media Group 10/17/11
  9. 9. Culture}  The Paradigm}  Control Systems}  Organizational Structures}  Power Structures}  Symbols}  Rituals and Routines}  Stories and Myths}  Key note: These elements may overlap. Power structures may depend on control systems, which may exploit the very rituals that generate stories which may not be true.Source: Wikipedia - Johnson, G. (1988) "Rethinking Incrementalism", Strategic Management Journal Vol 9 pp75-91 9 © 2011 Gunter Media Group 10/17/11
  10. 10. Emotional Intelligence}  What is it?}  Why is it important?}  Accessing the EI of you and your team?}  How is it different than a seminar on “Conflict Management”!}  Best practices 10 © 2011 Gunter Media Group 10/17/11
  11. 11. Emotional Intelligence}  Emotional Intelligence (EI) describes the ability, capacity, skill or, in the case of the trait EI model, a self- perceived ability, to identify, assess, and manage the emotions of ones self, of others, and of groups.[1]1111Source: Wikipedia 11 © 2011 Gunter Media Group 10/17/11
  12. 12. LeadershipPrinciples of LeadershipTo help you be, know, and do; follow these eleven principles of leadership1.  Know yourself and seek self-improvement - In order to know yourself, you have to understand your be, know, and do, attributes. Seeking self-improvement means continually strengthening your attributes. This can be accomplished through self-study, formal classes, reflection, and interacting with others.2.  Be technically proficient - As a leader, you must know your job and have a solid familiarity with your employees tasks.3.  Seek responsibility and take responsibility for your actions - Search for ways to guide your organization to new heights. And when things go wrong, they always do sooner or later -- do not blame others. Analyze the situation, take corrective action, and move on to the next challenge.4.  Make sound and timely decisions - Use good problem solving, decision making, and planning tools.5.  Set the example - Be a good role model for your employees. They must not only hear what they are expected to do, but also see. We must become the change we want to see - Mahatma Gandhi6.  Know your people and look out for their well-being - Know human nature and the importance of sincerely caring for your workers.7.  Keep your workers informed - Know how to communicate with not only them, but also seniors and other key people.8.  Develop a sense of responsibility in your workers - Help to develop good character traits that will help them carry out their professional responsibilities.9.  Ensure that tasks are understood, supervised, and accomplished - Communication is the key to this responsibility.10.  Train as a team - Although many so called leaders call their organization, department, section, etc. a team; they are not really teams...they are just a group of people doing their jobs.11.  Use the full capabilities of your organization - By developing a team spirit, you will be able to employ your organization, department, section, etc. to its fullest capabilities.Source: U.S. Army. (October 1983). Military Leadership (FM 22-100). Washington, DC: U.S. GovernmentPrinting Office. 12 © 2011 Gunter Media Group 10/17/11
  13. 13. Leadership13 © 2011 Gunter Media Group 10/17/11
  14. 14. The Recipe}  Mission statement, corporate objective and strategy plan}  Team members on board}  A successful foundation}  Building a great culture 14 © 2011 Gunter Media Group 10/17/11
  15. 15. The Focus Of The Company}  Mission Statement }  Do you have one? }  Why is it important?}  Objectives}  Strategy}  Tactics 15 © 2011 Gunter Media Group 10/17/11
  16. 16. A Successful Foundation Mission Objectives Strategy Tactics Job Objective Performance Compensation Description setting Reviews Human Communication Policies & Fairness & Capital Processes Consistency16 © 2011 Gunter Media Group 10/17/11
  17. 17. The On-boarding Process Assessment Training Selecting Interviewing Recruiting17 © 2011 Gunter Media Group 10/17/11
  18. 18. Getting Started}  What is your starting point?}  Communication strategy?}  Do you have a performance dashboard?}  Assessment of your company / SWOT analysis.}  Your company’s mission}  Organization objective and strategic plan of action}  Job descriptions, objective setting and performance reviews 18 © 2011 Gunter Media Group 10/17/11
  19. 19. Next Steps}  SWOT Analysis}  Communication strategy}  Performance Dashboard}  Infrastructure}  Establishing a great culture 19 © 2011 Gunter Media Group 10/17/11
  20. 20. Thank you! Darrell W. Gunter d.gunter@guntermediagroup.com +1.973.454.347520 © 2011 Gunter Media Group 10/17/11

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