1. Centennial College Early Childhood Education Program Understanding and Communicating With Families (ECEP – 232, Section: 002)Family Support Systems Report and Presentation Submitted To: Prof. Sheila Sullivan Submitted by: Nasima Bahar Samarat Rahaman Dunya Sahibzada Farzana Jangda Farhana Yeasmin Date of Submission: Nov.12, 2012
2. Part oneFor the „family support systems report and presentation assignment‟ first, we have formed agroup of five according to our teacher‟s direction. After making our group, primarily we dividedour work. Dunya proposed to visit Catholic cross-cultural services and took the responsibility tocontact with the agency. We agreed and asked our teacher about that organization. After gettingteacher‟s positive response, we try to contact with them, but the organization refused to give anyinterview. We tried to contact with some other organization. At last we got a positive responsefrom Flemingdon Community Legal Services (FCLS). We called them Oct. 24, 2012. They called us backnext day and gave time and date for interview. Oct. 03, 2012, at 11 45 was the prescheduled time forour visit. We made a visit plan and divided our work. Farzana did research and share the informationwith us; Nasima took the responsibility for buying flower. Farhana arranged meetings, send informationto all. Samarat took responsibility to bring camera, and Donya drove us to the centre and take us back tothe college. We had our question ready, prior to visit the agency we sat together and discussed about thequestion. We started early to be present there before time. Our agency‟s address is:Flemingdon Community Legal Services (FCLS)49 Donway West,Suite 205, DonmillsOnt M3C 3M9Phone: (416 441 1764), Fax: (416 441 0269)Web site address:www.flemingodonlegal.org After we reach the centre Ms. Catherine Mason (community Legal Worker) warmlygreeted us. We sat in their conference room for the interview. Ms. Catherine Mason first toldabout the history of Flemingdon Community Legal Services (FCLS) then started answering our
3. questions. She also gave a copy the history of Flemingdon Community Legal Services (FCLS). In thefollowing paragraph we are going to give a brief description about the history and question &answers. HISTORY OF FLEMINGDON COMMUNITY LEGAL SERVICESFlemingdon Community Legal Services (FCLS) opened for operation on June 1980 with a staff of four.Initially, the clinic was meant for residents living between the areas of Danforth, Warden, Bayview andYork Mills. However, since then it has extended its boundaries to include Victoria Park on the east andYonge Street on the west side. Its constitution was originally passed by the interim Board of Directors inAugust, 1981 and passed as amended by the membership in November, 1981FCLS is currently located at suite 205 - 49 The Donway West, moving from the basement of theFlemingdon Park Shopping Mall, the third floor at 10 Gateway Blvd in 1998.In December 1979, the first employee of FLCS (a community legal worker) was hired when the request toOntario Legal Aid Plan for funds was approved due to the joint efforts from Flemingdon CommunityCouncil, Justice for Children and Ismailia council. . In order to adopt the Executive Director Model, thefirst Executive Director was hired in May, 1984, by that time the total number of employees of the clinicwere 8, including two lawyers, three community legal workers and three support staff. The clinicexperienced considerable staff turnover, by June 1989 the staffing had again stabilized. Since then, theclinic continues to have eight permanent positions, that being four lawyers (one of whom is the clinicdirector), three community legal workers and one office manager/administrative assistant.Additionally, the clinic has maintained its community oriented focus by acting as a work placement forhigh school students during their co-op courses, and has also offered work placements for George BrownCollege students enrolled in the community work program. Besides work placements for students, the
4. clinic assists local individuals and groups experiencing law-related problems to develop public legaleducation forums and to assist in community development. Questions & Answers at interview 1. What are some of the circumstances leading up to families choosing access support through this agency? Flemingdon Community Legal Services is a non profitable community centre which is accessible for everyone and open to all. They provide different services especially legal aid services for low –income Torontonians, who live in their catchment area (North to York mills road, south to Danforth / Bloor, east to Victoria Park Ave. and west to Yonge Street). They have the best adequate lawyers, Office Manager, volunteers and staffs. They assist people if there is an issue of legal aid, like, divorce, problem with house owners, accidental injury, etc. and provide the best professional services to solve the problem. Their services are available five days a week and they provide the services to different language speaking people like, Somali, Parsi, Urdu, Bengali etc. This agency helps family and people with advice and aid. From 9 to 12 30 anyone can call regarding any problem, between 1:30 to 4:30 secretary try to call them back with their advice. They maintain privacy and confidentiality for the caller. 2. What support is available to families through this agency (such as counselling, parenting workshops, child care, living arrangements, financial support, community outreach, and/or advocacy services, etc.)?
5. They provide different types of support for the families, like, legal advice, legal representation, public legal education, community development, law reform, Tenant‟s rights, Ontario Works (OW), Ontario Disability, Support program (ODSP), Employment insurance, Canada Pension Plan (CPP), Old Age Security (OAS), Immigration and Refugee Law Services, Family law Services, Domestic Violence, Criminal Law, Duty Counsel etc.3 What is the process through which support to families is eventually tapered off and how is that decided? Flemingdon Legal Services aims to provide legal services and advice to those that live in the catchment area, meet their financial guidelines, and that require help in area of law that they practice. If these guidelines are true for a person needing legal services, then FLS aims to do provide them with the support that they need. However, this support given to families is eventually tapered off once the staff members have reached their 15 hour service. Once the staff members have given 15 hours of service to their clients, their free support to families is finished. After that, if they continue to need additional assistance, the clients would have to pay.4 What community outreach/follow-up is provided by the agency? The agency tries to contacts the clients using telephone services several times. If that is unsuccessful, and the clients have provided a valid email address to them, the agency will contact their clients through email. If it is a domestic issue however, they will not contact their clients through email or telephone as there is a risk of getting caught by the family members. If there is a domestic abuse issue, it is the client‟s responsibility to contact the agency.
6. 5 How would the prospective client contact you? They can contact via the telephone or by a walking into the office.6. Who provides funding for your clinic? Legal Aid Ontario provides funding.7. Who are eligible to get services from Flemingdon Community Legal Services? Those who live in our catchment area. Meet the financial guideline (The client must fill out the form for the financial guidelines). Requires help in an area of law where we practice.8. Is all your case workers licensed with The Law Society of Upper Canada? Yes. They are all licensed with the Law Society of Upper Canada and have many years of experience in providing services to the disadvantages in our community.9. What are the hours of operation? Mondays to Fridays 1:30pm to 4:30pm.10. How many staff working in this centre? Total 9 staff working here with lawyers and paralegals, there are some volunteer and law school / university student (who is in placement) working with them.11. Are you providing family law issues here? No, not here but we refer to Sheppard Family Law Centre.12. : What services you provide for immigration and refugee? We fill up the application and follow up the case and if the case denied by the embassy we claim for appeal and our lawyers follow up with embassy.13. Are you accessible for wheelchair or person with disability? What are some examples for the help you provide to them? Yes, we are. Our office has elevator and the door has accessible button for the easy accessing of them. If the person have lower vision capacity (problem to read smaller font), we mail or send the information in a bigger (18) font for them, so they can read on
7. their computer screen. We help the people who have hearing disability or the person who use sign language; if they contact we arrange the interpreter. We also provide the interpreter for the people who don‟t understand English language well.14. Do you provide any services for housing? Not directly. But we have the information and flyer about different housing help centre, we advise them to contact with them. Those help centre give them the information about affordable housing in their catchment area. In any legal case related to housing we provide correct information, call house inspector, send letter to them. We always represent the victim.15. Do you provide any special service for the person who call to the centre for help but can’t come to attend physically? Yes. If the person is unable to contact physically and asked for help, our send a person or representative to contact with him / her.16. Do you have any service for single mom or pregnant women? Yes. We help single moms. If her baby‟s father denied paternal responsibilities we help her for potential court case or to get contact with bar lawyers. We also help the single mom to get E.I. if they want to study; they need to show all the tax receipt for that. For the pregnant mom we provide information of the other agencies who work with prenatal program.
8. Part Two AnalysisAccessibilities:This organization started their service in 1979. This is a non profitable organization and over 30years they are serving people with different types of needs in their catchment area, as a trustedorganization. The person who live or work in the geographic catchment area (which wedescribed in the part one) of Flemingdon Community Legal services can apply for a membershipof this organization and it doesn‟t require any fees. They especially work for people / resident /family of low income of the Flemingdon Park Community. They work for the deaf community ofthe City of Toronto. They serve the residents of the community who require assistance in legalmatters and who are unable to access legal services from private lawyers. Basically thisorganization provides legal aid support for the people. One of their main objectives and goals is“to provide legal advice, legal assistance, legal representation, legal education and such otherlegal services that are consistent with the policies and priorities of Flamingdon CommunityLegal Services to both individuals and groups within the communities.” (The Objectives andgoals of F. C. L. S. – Membership application or renewal forms) This organization provides helpto disable and different cultures people. They also provide the information and leaflet in variouslanguages. They also provide information for housing, health, community care, coping fromdrugs for people. They arrange and contribute in community fair to let the people know abouttheir services, people s rights, and how can get the justice. They work for collective solutions oflegal problems and social injustices. They have open to all policy. The person with disabilities,like, deafness, sightless gets the facilities according to their needs.
9. Barriers:The main barrier of this organization is it provides services only for the people who live or workin their catchment area. That means this is not accessible for all other people. In the discussionCatherine Manson, the community legal worker, told us this institution doesn‟t have anypermanent office building, it changed places several times, and within two months it is going tochange the address again. We think this can make an informational gap between the office andthe people with needs. This organisation directly helps people only for legal aid. If there anyother concern they help indirectly, like, providing information or send to other organization, whoworks with related problems. This is sometimes disappointing for the people / family who comefor help. Another barrier is, there is no time limitation for case proceeding; according to queue,sometimes it takes two to three years. That can create a negative impression to this institution orinstitution‟s service.
10. SUMMARYThe Mission Statement-“protecting your legal rights”Core Values- “FCLS operate a community clinic within and for the benefit of low incomeresidents of the Flemingdon Park Community and the Deaf Community of the City ofToronto” (Flmingdon manual).FCLS offer services only to those clients who live in their geographic catchments area:- Dan forth/Bloor to the south- Yonge Street to the west- York Mills/401 to the north- and Victoria Park Avenue to the east.ROLES AND SERVICESFCLS may provide legal representation in the following areas of landlord and tenantlaw: 1. Eviction hearings: “when landlord has made an application to evict you.” 2. Motions to set aside an eviction Order: “when landlord got an Order to evic, because he/she told the “Landlord and Tenant Board” that you breached the terms of a legal agreement or that you agreed to end your tenancy.” 3. Motions to void an eviction Order: “when landlord got an Order to evict you because you owe rent money, but you are able pay this money before you are locked out of your home.” 4. Illegal lockouts: “If landlord has locked you out of your home without following proper legal procedure.”
11. 5. Reviews of eviction hearings: “You were not reasonably able to participate in your Landlord and Tenant Board hearing and an Order was made to evict you. You want a new hearing.”Flemington Community Legal Services does not provide assistance in the followingcases: 1. Landlord requests for assistance 2. Disputes against other tenants 3. Tenants not covered by the Residential Tenancies Act (ex: co-ops, persons sharing a bathroom or kitchen with the landlord, university residences) 4. Divorce/separation 5. Immigration or deportationFlemington Community Legal Services does provide assistance in the following cases-Ontario Works (OW, which is often still called welfare) Ontario Disability Support Program (ODSP) financial assistance.The legal clinic also provides information, advice and assistance regarding Canada PensionPlan benefits, such as Canada Pension Plan disability benefits.AccessibilityFCLS answer all telephone inquiries during the same business day. Messages are returnedwithin 24 hours.FCLS have a language line (telephone interpretation service) to help those for whomEnglish is not their first language.FCLS have a TTY telephone service for those who are part of the Deaf Community.FCLS offices are accessible with a ramp near the front door of the building, activateddoors at the front of the building and elevators.Office Hours
12. Office HoursMon, Tues, Wed, Friday-9:00 a.m. to 5:00 p.m.Thursday 1:30pm-5:00pmTelephoneReception Tel #: 416-441-1764Reception Fax #: email@example.com(www.flemingodonlegal.org)
13. PART 3 TEAM PARTICIPATION EVALUATION SHEETNAME E-MAIL ADDRESS PHONE NUMBERDounya Sahibzada firstname.lastname@example.org 647-686-8729Farhana Yeasmin Yeasmin.email@example.com 647-343-1972Farzana Jaugda firstname.lastname@example.org 416-429-9802Nasima Bahar email@example.com 416-465-0568Shamrath Rahman Srahma51@my.centennialcollege.ca 647-213-1807September, 8th, 2012- group member setup and we distributed our work.September, 15th, 2012 Dounya called the agency Catholic Cross Cultures (CCCrefused for interview.)September, 18th, Dounya called Flemingdon Community Legal ServiceSeptember 25th 2012- Flemingdon Community Legal Service accept us.September-30th2012- in a group meetings we all final our question for InterviewOctober-3rd2012- at 11.30 we all reach there and after 5 minutes our sessionbeginsOctober-5th, 2012 - in a meetings we distrubite our assignment portions.
14. ReferencesThe picture taken fromhttp://www.google.ca/imgres?q=family+pictures&num=10&hl=en&biw=1024&bih=571&tbm=isch&tbnid=CUEDzJ7mDl6bNM:&imgrefurl=http://everydayforlifecanada.blogspot.com/2012/02/family-day-2012-perfect-time-to-share.html&docid=pypOa4GVByJu9M&imgurl=http://2.bp.blogspot.com/-Ef6cYwNOuws/T0GNhkiIQsI/AAAAAAAAAgs/dju5xhap6nM/s1600/images-%25252Bfamilles%25252B2.jpg&w=600&h=624&ei=5KqaUNKUBobDyQGF7oDYAw&zoom=1&iact=hc&vpx=434&vpy=107&dur=5719&hovh=229&hovw=220&tx=85&ty=116&sig=108365704947716759586&page=5&tbnh=128&tbnw=123&start=70&ndsp=21&ved=1t:429,r:2,s:70,i:375www.flemingodonlegal.orgFlemingdon Community Legal Services (FCLS) manualsThe Objectives and goals of F. C. L. S. – Membership application or renewal formsThe History of Flemingdon Community Legal Services (The agency provide that copy to us)