Creating Intuitive, Innovative & Interactive Library Experiences

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Learn about the wayfinding application developed by Ryerson University Library and Archives

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Creating Intuitive, Innovative & Interactive Library Experiences

  1. 1. Creating Intuitive, Innovative, & Interactive Library Experiences by Steven Marsden, Library Systems Analyst David Quast, Library Information Technology Analyst Fangmin Wang, Head Library Information Technology Services 2014 OLA Super Conference
  2. 2. A long time ago in a library far far away… It all begins with students... Identified need to improve discovery of locations within the library. • • • • • • “Where do I find my book?” “Where are there free computers?” “Where is the writing centre?” “Where is study room LIB761?” “Where is there group study space?” “Where are the printers?” 2014 OLA Super Conference
  3. 3. The Early Days Library launched information desk (iDesk). Located directly inside front entrance Staffed during busy daytime periods Provides answers to both library-specific and general questions • • • What about when the iDesk wasn’t staffed? What if the iDesk attendant was otherwise occupied? 2014 OLA Super Conference
  4. 4. A Digital Approach Needed something that: Was always available Was accessible from anywhere Addressed the common wayfinding questions • • • A total wayfinding solution would be nice. Elected to focus on one part first -- finding books. 2014 OLA Super Conference
  5. 5. Existing options Knew that book location applications already existed. None provided the level of functionality and integrated user experience we wanted. Fast to load/use Easily navigable Highly customizable • • • 2014 OLA Super Conference
  6. 6. First Step :: Bookfinder Began development of in-house solution… … Which went on for two years. Why? • • • Wanted to create a great user experience Wanted to have a real search tool Wanted it to work cross-device 2014 OLA Super Conference
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  13. 13. Using it :: Bookfinder Call numbers of books map to known shelf ranges Each shelf is given a name. Book Finder then tells the user the shelf name along with where it is. Shelves named consistently along each floor. 2014 OLA Super Conference
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  15. 15. Behind the scenes :: Bookfinder Built on a robust backend •Simple LAMP, CodeIgniter framework and JavaScript Administration and database designed to be expanded on easily •Support for multiple buildings •Support for multiple item and location types 2014 OLA Super Conference
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  21. 21. Reception :: BookFinder Launched in Nov. 2012. We now had a working system to help find books. Won the CLA award for Innovative Technology, 2013 But it only mapped books. What about computers? Or locations? 2014 OLA Super Conference
  22. 22. Moving forward :: RULA Finder Needed to improve on Book Finder. Support multiple locations per floor New interface for kiosk Front end had to map more than just books Support for more than just rectangular regions • • • • … Another eight months of development went by 2014 OLA Super Conference
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  26. 26. Moving Forward :: RULA Finder Finder now supported all the functionality that was needed. Just a matter of building a wrapper to provide kiosk users access to all the content 2014 OLA Super Conference
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  34. 34. Reception :: RULA Finder Launched Sept, 2013 Almost entirely positive feedback from staff and students. 2014 OLA Super Conference
  35. 35. Looking Forward :: RULA Finder Already plan to install second kiosk in lobby of new Student Learning Centre. And lots of other improvements... 2014 OLA Super Conference
  36. 36. Big Data :: Usage Stats Collecting stats since launch. Want to see the number of users and how system is being used. 2014 OLA Super Conference
  37. 37. (Feb 2013 - Jan 2014) Hit peak of 7877 locations mapped 2014 OLA Super Conference
  38. 38. Total = 45,955 (Nov 2012 - Present) 2014 OLA Super Conference
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  41. 41. Total = 4205 (Sept 07, 2013 - Jan 15th) 2014 OLA Super Conference
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  43. 43. Summary :: What we’ve learned Books still matter Kiosk has more than double the number of book searches than any other possible action. Bookfinder hugely popular -- averaging several hundred uses per day 2014 OLA Super Conference
  44. 44. Summary :: What we’ve learned Through the use of Book Finder and Finder on the Kiosk, students now have more options for finding resources and services in the library. The added benefit being that limited staff time can be devoted to more important tasks. 2014 OLA Super Conference
  45. 45. Hands On :: Bookfinder Original Book Finder app available: http://github.com/ryersonlibrary/rula-finder 2014 OLA Super Conference
  46. 46. Thank you Questions? 2014 OLA Super Conference

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