How To Sell Social Media To Your Client Or Boss - Twitter

How to Sell Social Media to Your Client or Boss Episode 1: Twitter

So you need to sell Twitter to your client or boss. You know its value but this is a new area for them. They’ve heard the horror stories of the Twitter backlashes…

They’re scared that if they go onto Twitter, the exact same will happen to them, so it’s better to stay away altogether, right?

WRONG!

Sure, you could become the target of vitriol and customer complaints and abuse. But this happens every day anyway – not every single one of your customers love you all the time.

Sure, you could become the target of vitriol and customer complaints and abuse. But this happens every day anyway – not every single one of your customers love you all the time. Ever .

So instead of ignoring what’s going on around you, why not encourage it?

(Okay, maybe not THAT much, but you get the picture…)

Imagine if you were the business that had its finger on EVERY SINGLE PULSE of what your customer is thinking. Your customers would love you, right?

Guess what? For some companies, this is already happening…

And that’s the beauty of Twitter – it can be anything you and your customers want or need it to be

The limitations of Twitter for your business is nothing more than the limitations of your business ambitions

Okay, so it all sounds cool, but how do I actually use Twitter for my needs?

First, make sure your customers are actually using Twitter by carrying out a social audit. This will gauge the scale of your involvement. Once you’re satisfied you should be on Twitter, it’s time to go to work.

- If you have a call centre, enable your contact agents to have Twitter accounts and teach them how to monitor the feeds. Be pro-active at resolving issues, highlighting great experiences, offer special deals for Twitter followers, etc.

- If you have a call centre, enable your contact agents to have Twitter accounts and teach them how to monitor the feeds. Be pro-active at resolving issues, highlighting great experiences, offer special deals for Twitter followers, etc. - Monitor the buzz around your industry and see what common complaints are arising; why; and be a thought leader at resolving.

- If you have a call centre, enable your contact agents to have Twitter accounts and teach them how to monitor the feeds. Be pro-active at resolving issues, highlighting great experiences, offer special deals for Twitter followers, etc. - Monitor the buzz around your industry and see what common complaints are arising; why; and be a thought leader at resolving. - Use Twitter as the portal for simple queries and contact the relevant teams on behalf of customer for in-depth queries, escalations and sales.

Use Twitter as your direct mailer equivalent and offer special deals just for Twitter

Encourage your sales guys to be listening to the conversation on your company and your competitors – there is always an opportunity just waiting for you

Encourage your sales guys to be listening to the conversation on your company and your competitors – there is always an opportunity just waiting for you
Your sales guys are “always on”, so if a customer has a question about a product, it can be answered there and then and lead to a quick sale that may not have happened otherwise

- Crowdsourcing via Twitter is one of the most effective ways to see if the market is ready for your new product

Crowdsourcing via Twitter is one of the most effective ways to see if the market is ready for your new product
Companies like IZEA offer sponsored tweets about your product or services

You have instant feedback from your customers on how your new product is seen and can adjust your strategy accordingly

You have instant feedback from your customers on how your new product is seen and can adjust your strategy accordingly
Instant analytics and ROI which saves money and resources if something isn’t working

- Instead of using expensive recruitment agencies, ask for recommendations from Twitter for your new positions

Instead of using expensive recruitment agencies, ask for recommendations from Twitter for your new positions
See how a potential new employee carries themselves in their digital space to help decide if they’re the right fit for you

Enable employees in different cities and countries to stay in touch easier and cross-promote your business

Enable employees in different cities and countries to stay in touch easier and cross-promote your business
If one of your clients is looking for someone, your contacts on Twitter could help, and this strengthens the relationship with your client

Every expert knowledge base you’d ever want is on Twitter - take advantage

Ask a question about your upcoming product and actually tailor to your audience (how many companies do this?)

Monitor trending topics and how they might apply to your business and build future campaigns from them

Monitor trending topics and how they might apply to your business and build future campaigns from them
Discover the sentiment about your brand (and your competitors) and use to your advantage

These are just some examples of how Twitter can be used for your business or your client’s business. The best of it is, you tailor to you and your customer’s needs. And this stops a…

Still getting doubts? Just ask your boss or client three things:

1. What offers more value than what your customer is thinking?

2. What offers more value than answering, first time, concerns your customer base may have?

3. Most importantly of all, what offers more value than answering these concerns before your competitors do?

Customers like to talk. Businesses like customers. Twitter lets customers and businesses talk with each other.

Customers like to talk. Businesses like customers. Twitter lets customers and businesses talk with each other. What are you waiting for?

How to Sell Social Media to Your Client or Boss Episode 1: Twitter – The End

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How To Sell Social Media To Your Client Or Boss - Twitter

by Danny Brown on Nov 28, 2009

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How To Sell Social Media To Your Client Or Boss - Twitter — Presentation Transcript