We are a technology driven risk mitigation company specialized in risks related to corporate integrity and compliance, performance and reputation management. We enable structured intelligence by integrating cognitive technologies in your processes to protect your bottom-line proactively.

1. By ISO Certified & NAPBS Registered Company
Proposal Valid for 30 days only
SINGAPORE – CANADA – MALAYSIA - PAKISTAN – UAE – USA

2. 01
SERVICE
INTRODUCTION
Section
Number One
BCG Surveillance Audit
Mystery Shopping Proposal
INTRODCUTION OF BCG
SURVEILLANCE AUDIT

3. Mystery shopping aims to simulate
real customer shopping in various
scenarios to enable an evaluation of
the quality of your customer service,
benchmarked against your own
quality objectives.

4. Tailor-made services
Our team of Researchers and Forensic
analysts can take care of your entire
Requirement, Planning, Designing,
Scheduling the project.
Follow the results in real time
We can set up a secure cloud platform
to enable you to follow the assignment
and download the results in real time.
Quality of reports
The process includes stringent quality
checks for all reports through a
dedicated quality assurance &
controls team, and also a random
audit of reports by our Quality Audit
team.
Back Check Advantage and
Methodology
Validate requirements and
Analysis
Project Scheduling, planning
designing questionnaire.
Pilot Run & Project Execution.
Data Collection & Review.
QC/Audit Review.
Review Findings & Action Plan
Reporting & Invoicing.
We carry out your research
in 7 clear steps:
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Mystery Shopping Process
01
7
Step
s
Audit
Process
02
03
Requirement
Analysis,
setting
Objectives &
Reporting
procedures
Project plan
& Survey
Design
QC and Audit
Review
Pilot Run &
Project
Execution.
Review
Findings
and Action
Plan
Reporting &
Invoicing.
04
05
06
07
Data
Collections
and
Analysis

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Designingaprogram
foryourbusiness 1
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First, we spend time with our clients
understanding the nature of the
business and its service practices.
Then, together with our clients we map
out the objectives of the MS program,
design the questionnaire and agree on
the expected term of the program
BCG then recruits mystery shoppers and
issues assignments to them in
accordance with the program
requirements.
BCG collects the results, analyzes the data
and reports the key findings to
the client on a weekly or monthly basis.
At the completion of the program,
BCG(together with the client) assesses
the success of the program and decides
either to continue with the program,
re-design the program or end the
program.

7. 02 Section
Number Two
PROPOSED
SERVICES
BCG Surveillance Audit
Mystery Shopping Proposal
PROPOSAED SERVICES AND
OTHER DETIALS .

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Proposed Services
NAFA has asked BCG to submit a proposal for conducting a nearly discreet purpose-fully
focused Audit over its various Customer Facilitation Centers throughout Pakistan. This Audit
activity will be conducted through the discreet Mystery Shopping concept and will address
the Fraud Prevention needs.
Here BCG’s specialized Financial & Fraud Consultant along with their local representatives
will visit each Customer Facilitation Center of NAFA and will verify the company’s best
practices and SOPs if they are properly functional and in-place in true spirit.
NAFA will train the BCG staff and then equip them with the required knowledge
and SOPs that are needed to be verified.
BCG’s qualified examiners will then visit each of the NAFA Customer Center to
ascertain the applicable SOPs are functional through their Sales Staff and
Customer Representatives.
After completion of each Center’s Audit, BCG will draft and file their Audit
findings in a report format for further actions.
The BCG panel will comprise of CFEs (Certified Fraud Examiners), Financial
Experts & Consultants, Domain Experts and Localized Resource bank.
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Designing a program for your business
How do we go about designing a customized Mystery Shopping
program for your business?
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BCG staff will visit each of NAFA Customer Facilitation Center.
First hand examination of the Process & Procedures will be conducted on ground
NAFA’s Sales Staff will be cross examined and enticed discretely to see if there is any possibility of a
leakage or any possible fraudulent activity
Concept of Mystery Shopping will be used for these Audit activities, keeping it most possibly discreet.
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Around 78 nationwide Customer Facilitation Centers of NAFA will be included in this activity.
NAFA will provide required Trainings and materials to the BCG panel for effective verification.
To the best possible extent, localized resource pool will be used for such activities mainly.
BCG’s panel will monitor the whole activity and plan the line of action.
.
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BCG’s panel will deliver the Reports for the outcome of the activity for each Center.
BCG will open various test Investment Accounts for this activity, which will be reimbursed by the NAFA
accordingly upon completion of the activity.

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Client’s Obligations
Client will be required to provide and to facilitate in the following areas in order for us to bring the most efficient results
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NAFA will provide specific and required Trainings to the BCG
Panel.
NAFA will provide company’s SOPs to verify over the Customer
Facilitation Centers.
NAFA will share their designated center’s employees’
information prior to the visit of the centers.
NAFA will cooperate and provide if any certain information is
asked or any other relevant information is asked about their
Center’s designated staff.
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NAFA will cooperate in providing previous Fraud activities
information (if happened).
NAFA will allow BCG to open various test Investment Accounts
for this activity, and will reimburse accordingly upon completion
of the activity
NAFA will direct their Back Office staff to cooperate with the
BCG panel as most as possible.

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Data Acquisition &
Quality Control
Quality control in mystery shopping requires
engagement of both research provider and
client . The duty of research provider is to
ensure highest quality of data acquisition,
while the duty of the client is to ensure
compliance of its employees. The
engagement of client is very important for
overall success of the mystery shopping and
it should be encouraged. There are a lot of
obligations for both sides prior, throughout,
and afterwards the study in order to
maintain its methodological integrity and
enhance overall quality. Figure 3 depicts the
roles of client and research providers in
quality control in mystery shopping.
International standards and code of
conduct in mystery shopping especially
emphasize quality control and its influence
to the success of the mystery shopping study
(ESOMAR 2005; MRS, 2008; MSPA Europe,
2003).
THE
CLIENT

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Our Reporting
Mystery Customer utilise a world-leading system specifically
designed for mystery shopping. The system can handle multiple
processes at one time allowing the client user to quickly access their
reports online. We can also provide you with multiple logins so that
more than one manager can review the reports
Reports are emailed and
viewable online
Reports are downloadable to
PDF and XLS
Reports are simple to read and
interpret
Full shopper comments are
available
Benchmark your report to the
industry or to other business units
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3
4
And much much more….
5
What can you do with our
reporting?
Rank your business units by
time
See which region performs
better than others
Monitor the trend of each
business over time
Find out what section of
your report that requires
improvement
Mystery Customer reports will
allow you to identify service issues
early – so you can act
on them and improve
your bottom line
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DASHBOARD: MYSTERY SHOP REPORTS
Every Data Sample Tells A Story. We Find That Story, So You
Can Make Confident Decisions.
Wish to send your
report to
someone via
email after
viewing it? Simply
click on the email
button under the
controls area
and send it in a
flash.
Customize the
first page of your
mystery shop
report to show
exactly what
you believe to
be most
pertinent.
Mystery Shop
reports
should still
maintain your
branding to
the highest
standard.
.
By allowing your
Managers to see
as much
information on
the first page of
your mystery
shop report, you
are giving them
the highest
opportunity to
succeed.

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ONLINE SURVEY: MYSTERY
SHOP REPORT
Inside of your mystery shop report
should be easy to read, clean,
clear and simple to process. This
section of your report is
customizable as well and allows
you to be as creative as possible.
View section performance,
question performance, points
possible versus those achieved and
read shopper narratives that allow
you to put context to the report
itself.
Just let us know what works best for
you, sit back and we’ll put it
together for you!

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Ongoing Benefits
Below are just some of the ongoing benefits you will have from
taking up the Mystery Customer Program
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Risk Free
Risk mitigation and ability to
identify system loopholes
Keep improving
Ability to Identify where
Training is Needed and
improve staff motivation
Happy Customers
Improved Customer Service Stan
dards and retention of client that will
increase the satisfaction of
customers
Body Composition
Quality HR Manage
ment and Systems
improvement
“Mystery Customer has played a major part in the club's financial success and has helped the club to
foster a culture of accountability among our frontline staff And has focused our managers' responsibility for each
department. Our staff have accepted mystery shopping
as a key part in our club being a leading venue in quality and customer service.” – David Hassall, General
Manager at Tiger Leagues Club, Singapore

16. 17
Terms & Conditions
Any specific Investment done as a Test on any Center of NAFA, will be reimbursed,
irrespective of the amount being involved.
BCG will plan the action items and implementation of the Audit Activity as a Mystery
Shopper.
NAFA will make sure to keep this activity discreet from their end to serve the purpose.
NAFA staff (Head Office and/or localized) will support the BCG panel when and where
asked.
There will be no-hold in the plan by NAFA once go-ahead given
BCG will share a coverage/implementation plan, but is not liable to follow that, and may
put on surprise visits, that also repeatedly.
Interim reports will NOT be shared with the NAFA, but may be shared for brain-storming or
any possible joint activity within the NAFA and BCG Teams.
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NAFA shall agree to :
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17. 03 Section
Number Two
ABOUT US
BCG Surveillance Audit
Mystery Shopping Proposal
PROPOSAED SERVICES AND
OTHER DETIALS .

18. ABOUTCOMPANY
Established
in 2007
Headquartered in
Singapore
Integrity
Background screening reports Due diligence
Public sourced data
Reputation and compliance
management services
Global provider to
companies and
individuals
THOUSANDS OF
PRODUCTS
e-commerce based risk
management marketplace
36000
+
Products
Providing solutions in more than
200 Countries &Territories
around the world.
10+
years experience
100%
customer retention rate
16500+
verifications per month
Services in
40
different languages
24/7
365 days operational
What We Do
Global Background Screening
W e use state of the art technology to ma na g e o ur research efforts.
O u r solutions are cutting edge a nd compliant with all applicable
regulations. We are vertically integrated with our service partners. T his
allows us to o ff er a superior product, backed b y a knowledgeable
staff, at a very cost effective price in m o r e than 2 3 0 countries globally.
Talent Management & Predictive Hire
O u r talent ma na g e me nt a nd behavioral assessments services
deliver accurate predictions of a n e w hire’s performance b y using
accredited psychometrics a nd aptitude testing platform that is
helping organizations to find the best employees, enable higher
retention rates, reduce risks while saving time a nd mo ne y.
Integrity Due Diligence
W e provide companies with a comprehensive suite of due
diligence and business intelligence solutions that protects
reputation of our clients and make critical business
decisions with confidence while vetting third parties and
satisfying regulatory requirements.
Consultancy and Trainings
W e pr ovi de an ar r ay of consul tancy ser vi ces to
faci l i tate our cl i ents i n Q ual i ty contr ol s and
i m pl em entati on of com pl i ance and r i sk m anagem ent
pol i ci es, di scr eet and sur vei l l ance Audi t, peopl e and
pr ocesses m oni tor i ng, I nvesti gati on and prevent risk by
awareness, recruit the best using our pre-hire tools, bring out
m or e of your staff with our best in class assessment and
development, employee engagement programs, compliance
training, and change management services.
We are a technology driven risk mitigation company specialized
in risks related to corporate integrity and compliance,
performance and reputation management. We enable
structured intelligence by integrating cognitive technologies in
your processes to protect your bottom-line proactively.

19. GLOBAL PRESENCE
ASIA PACIFIC
SINGAPORE
PAKISTAN
MALAYSIA
AMERICAS
US
CANADA
EUROPE
ROMANIA
UK
MIDDLE EAST
UAE
JORDAN

20. TOP SEVEN COUNTRIES IN THE WORLD
In the gender distribution analysis we
have found that out of 100%
discrepencies 75% were males and
25% were female candidates
Map Analysis
In some countries, we
have revealed red
flags on 78% of
professionals .
58%
GENDER DISTRIBUTION
75% 25%
13%
39%
49%
31%
25%
1. India
56%
38%
Source: Background Check Group screening stats from 2008 to 2014
Primary Source Verification conducted on Medical Practitioners during last 8 years
2. Pakistan
4. UK
5.Philippines
6. China
7. USA

21. TOP COUNTRIES W.R.T DISCREPANCIES
By type of verifications
35%, 31%
16%, 14%
21%, 18%
19%, 17%
23%, 20%
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr 1st Qtr 2nd Qtr 3rd Qtr
23%
Address
Verification
19%
Credit Check
21%
Employment
Reference
16%
Reputation
Due Diligence
35%
Education
59%
Employment and
Reference
23%
Education
7%
Regulatory
Compliance
6%
Criminal
& Litigation
16%
Address
Verification
11%
Credit &
Bankruptcy
Philippines Pakistan
Source: Background Check Group screening stats from 2008 to 2014

22. ONLINE RESEARCH &
VERIFICATIONS AUTOMATION

23. VERIFY ANYONE IN THE WORLD WITHIN SECONDS
Once a person’s identity is verified, backcheck.io can run any
number of Database searches on that person, such as criminal,
OFAC, sex offenders and anti-money laundering checks.
Background checks, evolved!

24. We’ve
re-engineered
the background
screening
process.
backcheck.i
o
provides the best
turnaround
time in the
market…..….faster than our competitors.

25. Full-service employment screening tools help you make
confident decisions and remain compliant.

26. OURGOV.&OTHER
GLOBALCLIENTS
OURCLIENTS
INPAKISTAN
OURINTERNATIONAL
CLIENTS

27. LOCAL COVERAGE
IN PAKISTAN
Physical presence in Karachi, Lahore and Islamabad.
Verification Capabilities All over Pakistan including small tow ns and
remote areas.
Working since 2007, 100+ local staff and more than 100 top companies
as corporate clients Pioneered Background Screening business in
Pakistan.
Achieved Excellence only through focusing on core business i.e.
Background Screening and have rejected to become all-rounder H R
Outsourcing provider to remain focused and productive.
Largest background screening and vendor
verification Company in Pakistan both by
the monthly volume of check and by
number of activeClients
Working with government bodies in
Middle East to provide Immigration
Screening and Primary Source Verification
to verify all Pakistani Medical Staff and
Engineers working inthese countries
including Saudi Arabia,UAE, Qatar,Om a n ,
Bahrain to name a few.
8
9
RED FLAGS
IN PAKISTAN CITY-
WISE
15%
KPK + KASHMIR
37%
PUNJAB
8%
BALOCHISTAN
28%
SINDH
KarachiLahore 62%
QuettaFaisalabad 49%
PeshawarHyderabad 30%
IslamabadMultan 18% 32%
52%
28%
53%

28. for every year for organizations of
each size, our answer can be
arranged to meet your business
needs.
Conducting Background Screens
in More Than 200 Nations

29. SINGAPORE (Head Office)
30 Cecil Street, #19-08 PrudentialTower,
Singapore 049712
Phone: (+65) 3108-0343
PAKISTAN (Operations)
3rd FL, GSA House, 9 TimberPond,East Wharf,
75620,Karachi – Pakistan
Phone: (+92-21) 111-92-92-92
(+92-21) 3286-3931
ROMANIA
Povernei20, 4th Floor,Interphone9,Bucharest
District 1, 106444, Romania
Phone: (+92-21) 111-92-92-92
(+92-21) 3286-3931
USA
3901 Kimberly Drive, FlowerMound,TX,75022
Phone: (+1) 888-983-0869
(+1) 469-628-0432
CANADA
3380, Sunlight Street, Mississauga, Canada
Postal Code L5M 0G9
Phone: (+1) 647-849-0983
MALAYSIA
Lot A020, Level 1, Podium Level,Financial Park,
Jalan Merdeka,87000 Labuan F.T. Malaysia.
MITIGATING RISKS IN 200+
COUNTRIES WORLDWIDE
Home page
www.backcheckgroup.com
Email
info@backcheckgroup.com
OUR GLOBAL OPERATIONS

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Contact Us
For more information about background check services including other standardize
regulations and the right process and procedure, you can check it with
Call Us: +65 3108 0343
Find Us:
Background Check PteLtd
30 Cecil Street, #19-08 Prudential Tower,
Singapore 049712
W
SD
https://backcheckgroup.com
SD@backcheckgroup.com
E info@backcheckgroup.com