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Mitel- unique in the industry

Mitel- unique in the industry






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  • Hyperlink chart: Click on the US to see service coverage.
  • The net result is our customers are happy and they tell us. These are latest post-support survey results. Surveys are emailed within minutes of the completion of the client’s request and we get a 20% response rate. Note: However, the real effort here is to find out who may not be satisfied so we can call them and recover quickly.
  • Key Partners include HP, Adtran, Cisco, Extreme Networks, Citrix and Microsoft
  • Mitel Corporate Template 07/30/10 project 36 GD_45 Voice Services: Integrated Local Access, Local PRI, PRI+ with Bundled Long Distance, Dynamic Integrated Local Access (Q407), SIP Trunking (Q108), Switched and Dedicated Long Distance IP Solutions: Broadband Internet Access, Hosted Secure Internet Access, Fast Ethernet, SIA with MPLS WAN Technologies: MPLS, Private Line, IP, Network Management and Monitoring Hosted Solutions: Hosted Web Conferencing, Audio Conferencing, Secure IP, INOC Network Management
  • Mitel Corporate Template 07/30/10 project 36 GD_45
  • Mitel Corporate Template 07/30/10 project 36 GD_45
  • 07/30/10 TotalSolutions is … A long-term service agreement covering equipment, support, and lifecycle management One monthly payment Customer uptake is over 70%. Why? Single point of accountability Immediate problem resolution – network, hardware Preservation of cash flow – operating vs. capital expense (off balance sheet) Secure fixed rates on expansion and migration equipment Avoid technology obsolescence Obtain ongoing training at no cost
  • 07/30/10
  • Simple to use Launching a telecollaboration meeting is as simple as making a phone call: you push a button on a phone or click a mouse. Also invite other TeleCollaboration Solution sites with a simple click. There is no need for a special administrator to manage your meeting. Using the intuitive interface, share a document or your PC desktop by dragging icons into a “common” space where several collaborations may be active. With one more click, you allow others to modify your content. Its simplicity lets participants focus on the message, not the medium. Natural Communications Worldwide participants work together in a virtual environment that creates the feeling of “being there” in a single meeting room. The TeleCollaboration Solution has HD video (1920 x 1080p) with accurate color, fluid motion, true eye contact and life–size images that convey body language. Collaboration materials and shared desktops are also rendered in HD. The spatial wideband audio delivers high-fidelity, lip-synched sound, and the integrated audio conference bridge mixes and normalizes the sound for meeting rooms as well as for audio-only participants for more consistent sound levels. More tolerance, less bandwidth Because it uses considerably less bandwidth than competitors (about 2.5 Mb for a full video, audio and collaboration session), the TeleCollaboration Solution saves the expense of purchasing bandwidth guarantees. Lower bandwidth also means no need to dedicate a LAN segment. The TeleCollaboration Solution reproduces high-definition signals over IP networks, even when simultaneously transferring large files for sharing. The TeleCollaboration Solution is highly tolerant of network faults or peaky behavior during a session. An investment that pays off – quickly Mitel’s TeleCollaboration Solution starts paying for itself right away. Considering travel expenses only, some companies can realize Return on Investment (ROI) in six to 12 months. Add productivity losses due to travel time and you can recoup the cost of your TeleCollaboration Solution in three to nine months. Other benefits that affect the bottom line: increased employee productivity with no more time lost to administration at the beginning of every conference call, and sharing best practices between sites through more effective collaboration Flexible deployment – meeting room or office The TeleCollaboration Solution can be set up where you need it most: in an office where two or three people can telecollaborate, or in a meeting room for even more. In fact, you can set it up in almost any room you want, an option not all competitors offer. A software solution that delivers hard results Most competing products are expensive because of technical requirements and proprietary equipment. The TeleCollaboration Solution is a software-based solution, so you can use your existing hardware or source commercially available components for a solution that’s affordable enough for widespread use by your workforce.
  • 07/30/10 357_787
  • FY’07 Solution Provider Program 07/30/10 GD_11292
  • For those of you who are new to the Mitel Application Suite, MAS is a unified communications solution that brings together business-critical applications into an easy-to-use, cost-effective solution. MAS delivers such capabilities as unified messaging, speech-enabled auto-attendant, mobility, teleworking, sophisticated audio and web conferencing, entry level contact centers, and business reporting tailored to the needs of small to medium sized business.. It integrates seamlessly with the Mitel Communications Director, the Mitel 5000 Communications Platform (CP), and the Mitel Axxess PBX – all of which provide call control, extensive features and supports a wide range of innovative desktop devices and applications. MAS is focused on delivering (1) Simplicity in terms of offering multiple applications on a single server, and a single point of access to UC applications via the Mitel Unified Communicator Advanced Client. Flexibility in terms of enabling a business to supports its users in line with growing requirements, in addition to being to make applications based on user role requirements; and finally MAS is all about Choice in terms of network fit and deployment. One can choose to download MAS software on to Mitel certified servers like Sun, IBM, HP and Dell, or alternatively MAS software can be deployed on an APC card and then inserted in to a 3300 CXII, and with the software pre-integrated on either a 3300 or 5000 as an appliance.
  • 07/30/10

Mitel- unique in the industry Mitel- unique in the industry Presentation Transcript

  • Mitel Networks Unique Unified Communications Technologies Danielle Morales Sr. Customer Account Representative
  • Mitel – A Unique Partner
    • Communications Technologies - Develop, Design, Manufacturer, Sell & Support
    • Network Services Provider of Local, LD, Internet, MPLS
    • Data Hardware – We Configure, Sell, Install and Support
    • Finance Division - Mitel Direct Leasing
    • CommSource Division – 3 rd Party Certified Partners, In-House Product Managers, Mitel Directly Supported
    • One Point of Contact; 1 Number to Call;
    • One Mitel Solution
  • Mitel A Global Company Over 100 offices 1,400 channel partners 400,000+ customers Click for detailed US coverage Vancouver Rio de Janeiro Hong Kong Sydney Dubai Milano South Africa Saudi Arabia Singapore London Paris Wales Madrid Utrecht Mexico City San Juan Phoenix Costa Mesa Chicago Atlanta New York Ottawa Toronto Dusseldorf
  • Mitel Service Locations Mitel – US Nation-wide Presence Seattle Portland Sacramento Los Angeles Reno Las Vegas Denver Phoenix Tucson El Paso Dallas Austin Houston Kansas City Sioux Falls Milwaukee Cedar Rapids Columbia St. Louis Little Rock Memphis Nashville Atlanta Orlando Tampa Ft.. Lauderdale Louisville Chicago Indianapolis Cincinnati Columbus Charlotte Greenville Winston-Salem Richmond Philadelphia Boston Albuquerque NYC New Jersey San Francisco San Diego San Antonio WDC Santa Fe Akron Minneapolis Anchorage, AK Hawaii
  • Consistent Exceptional Customer Satisfaction Service/AMC Survey Results Average 96.7% End-Customer Satisfaction
  • Mitel DataNet Data Networks
    • For your business LAN and WAN
      • Data, Wireless and VoIP
    • Services, Products, Devices and Solutions
      • Network Assessments
      • Peripherals
      • PCs, Laptops, Servers
      • Switches
      • Network Security – products, devices, solutions
      • Traffic Management Products
      • Wireless Solutions
      • Disaster Recovery Solutions
  • Mitel NetSolutions ® Wide Area Networks (CLEC Services)
    • Complete local, long distance, Internet access & complex data network offerings
    • Industry leading customer support
    • Local, regional, national & international solutions
    • Solutions include:
      • Local services – PSTN & SIP
      • services
      • WAN technologies – MPLS,
      • VPLS, Optical Ethernet
      • Hosted solutions – Network management, Audio & Web collaboration
  • Mitel CommSource ® Third Party Products
    • Procurement Made Simple
    • Commodity Products
    • Installation Equipment
    • Power Protection
    • Battery Backup
    • Headsets
    • Overhead Paging Equipment
    • Specialty Telephones
    • IP Appliances
    • Application Products
    • IVR Solutions
    • Video Conferencing
    • Healthcare / Nurse call
    • Emergency Response Systems
    • Call Recording / Logging
    • Premise Wireless
    • Campaign Dialers / CRM
    • Video Surveillance
    & >4000 Products through 85 Leading Industry Vendors
  • Managed Services
    • Provides competitive advantage of differentiated program addressing a business’s total cost of ownership
    • Merges business applications, services and support to address unique business models
    • Provides end-to-end business communications services and solutions from a single vendor
    • Ability to add and adapt to emerging technologies
    • Strategically connects financial and application objectives in a long term service and support relationship
    “ For organizations seeking conservation of capital and a fixed monthly bill, Mitel offers its unique managed services program. — Gartner Group ”
  • Mitel Managed Services TotalSolutions ®
    • TotalSolution Portfolio
      • Full maintenance service and product warranty
      • Fixed rates on common equipment used for expansion
      • Fixed migration pricing
      • System upgrade flexibility through recasting (term extension)
      • Core software upgrades included
      • Risk of loss coverage provided
      • Disaster recovery plan
      • On-going training included
      • Semi-Annual Business Application Review
      • Annual Network Assessment
      • Guaranteed renewal option at end of term
    A long-term service agreement covering equipment, support, and lifecycle management. One monthly payment.
  • Incubating Innovation
  • Mitel HD TeleCollaboration Solution
    • Full 1080p HD video and integrated collaboration
    • Simple to use
    • Natural communications
    • More tolerance, less bandwidth
    • An investment that pays off - quickly
    • Flexible deployment
    • Software solution that delivers hard results
    Delivers powerful collaboration tools with affordable telepresence
  • MEDIA SMS Text Voice Email Set Paging Two-way IP Paging Legacy Paging 555-6123  5401  555-1445 Desktop Alert Find-me Technology Land Mobile Radio Dial-out Conferencing Campaign Dialing A B IP Phone Html Alert Text-to-Speech Map-based Paging FEATURES Live Reporting Advanced Scheduling Dial-in Initiation Voicemail Delivery abc… New ! New ! New !
    • Partner Focus
    • HP, Sun & IBM Industry Standard Server support for MCD
    • Microsoft OCS, PC2Phone, Exchange 2007 UM
    • Sun Microsystems Desktop/Data Center virtualization
    • VMWare 1 st Real-time Application deployed on VMWare
    • Research in Motion Fixed Mobile Convergence
    Strategic Partners
  • Mitel Communications Director
  • Mitel Business Communications Leadership Developing the Future
    • Virtualization
    • Business Intelligence
    • Cloud Computing
    • Green IT
    • Unified Communications
    • Social Software and Social Networking
    • Web Oriented Architecture
    • Enterprise Mashups
    • Specialized Systems
    • Servers – Beyond Blades
    Gartner’s Top 10 Strategic Technologies
  • IP Phone Portfolio 5302 5304 Navigator New 5320 5330 5340 5324 5312 New 5360
  • Mitel Virtual Solutions across Product Family VMware Global Technology Innovator Winner
    • Virtualized real-time voice and UCC applications
      • vMCD, Feature Rich Call Control
      • vMAS, Complete UCC Suite
      • vMBG, SIP and UCC Proxy
      • vCIS, Virtual Contact Center
      • vUCA, One point of Desktop Communication
    • Co-resident with other business applications
    • Built on industry leading virtualization platform: VMware vSphere 4
    • Supports vCenter management functions and VMotion, SRM, HA.
    • Full interoperability with MCD on physical appliance and appliance server solutions from Mitel
    Reduces costs and delivers IT services agility
  • Mitel Applications Suite
    • Simplicity
      • Single UC portal
      • Server consolidation
    • Flexibility
      • Scalable up to 1000 users
      • Range of applications
    • Choice
      • Software only
      • Server Appliance
      • vMAS
    Mitel Speech Auto-Attendant Mitel Teleworker Solution (MBG) Mitel Unified Communicator ® (UC) Mobile Mitel NuPoint Unified Messaging ™ (UM) Standard Edition Mitel Audio & Web Conferencing (AWC) Mitel Customer Service Manager Business Dashboard Mitel Customer Service Manager Business Communications Made Simple Mitel ® Applications Suite Consolidated Footprint Integrated Administration Consistent User Experience
  • Unified Communicator Advanced Mitel’s Full-featured Desktop Communications Client
    • Presence and availability, secure IM, audio conferencing, video and data collaboration
    • Click-to-dial & collaborate
      • Microsoft Outlook Contacts, Calendar, Office, IE
      • IBM Lotus Notes
    • Open API for business application integration
    • Sub-attendant console
    • “ Dynamic Status”, computer presence
    • NuPoint Visual Voice mail
    • Available as Web Portal and Blackberry App
    • Available as Softphone
    Increases productivity and collaboration control
  • Dynamic Extension Mobility and Business Continuity Single Number, Single Voicemail, Handoff, PBX capabilities extended to any phone. No servers or client apps required. Any IP Phones Any External Devices Any SIP Devices
  • Mitel Mobility for BlackBerry MVS
  • Mitel’s Customer Interaction Solutions Portfolio
  • Business Dashboard and CSM Reporting Provides Visual Real Time and Historic Statistics for Users
    • 3 Reporter Levels:
      • Reporter Basic, Reporter, and Reporter Pro
      • Defined Reports or customized with filters
      • Schedule reports, auto publish, auto email
    • Realviewer
      • Real Time statistics
      • Visual / Audible Alarms
      • Over 200 Statistics
      • On Individual User Desktop or Plasma screen
    • 3 Client Levels:
      • Client Go, Connection Assistant and Callviewer
      • Offering ACD control, Screen Pop, and Custom Macro
  • Custom Virtualization – Real time Optimization
    • Virtualization technology leveraged to provide software portability
      • Identical Software used across many platforms
    • Concept extended to replicate instances
      • Industry power curves used to drive capacity
    • Ideal Data Center Fit for Both Enterprise and Service Providers
      • IP Telephony delivered in the Cloud
    High Availability, Industry Standard Platform Mitel 3300 ICP Mitel Communications Director Proprietary Hypervisor Delivers platform compatibility together with Scalability and Density MCD MCD MCD MCD MCD MCD MCD MCD MCD MCD MCD MCD
  • Multi-Instance Communications Director (MiCD) High Density Hosted Solution for Service Providers and Enterprises
    • Branch or Customer 1
    • Branch or Customer 2
    • Mitel Border Gateway (optional)
    • MiCD
    • SIP
    • PRI
    • or
    Access Network
    • Branch or Customer n
    PSTN PSTN / NGN Lowers costs, increases performance & services agility
  • Learn More! Contact: Danielle Morales 714-913-9535