Your SlideShare is downloading. ×
Maximising Business Value Through Fraud Management Dane Warren Li
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Maximising Business Value Through Fraud Management Dane Warren Li

515

Published on

High level view on how organisations can maximise the business value by aligning fraud management with business / organisational objectives.

High level view on how organisations can maximise the business value by aligning fraud management with business / organisational objectives.

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
515
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
12
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Maximising the Business Value Through Fraud Management Dane Warren – Head of Security and Risk (Virgin Mobile)
  • 2. AGENDA
      • Business Strategy
      • Value Maximisation
      • Enterprise Risk Management
      • Business Opportunities
      • Fraud Management Value Maximisation
      • New Threats – Vectors and Responses
      • Summary
  • 3. BUSINESS STRATEGY From "Information Technology Strategy and Management: Best Practices" by Eng K. Chew and Petter Gottschalk. Information Science Reference, 2009 1. Right Goals 2. Value Proposition 3 . Business Model 4. Trade Offs 5. Fit 6. Continuity
  • 4. BUSINESS STRATEGY Market Core Values Vision Mission Strategic Planning
  • 5. VALUE MAXIMISATION 101
    • “ How do we increase market penetration / share while reducing costs?”  CONFLICT
    • Understand stakeholder constraints and opportunities through an integrated risk management framework.
  • 6. ENTERPRISE RISK MANAGEMENT
    • A vailability: Are your systems up?
    • A ccess: Can you get to your data?
    • A ccuracy: Is the data right?
    • A gility: Can you grow and change?
    Business Priorities From "IT Risk: Turning Business Threats Into Competitive Advantage" by George Westerman and Richard Hunter. Harvard Business Press, 2007.
  • 7. ENTERPRISE RISK MANAGEMENT Impact: Business Assessment Likelihood: Technical Assessment Rare Unlikely Possible Likely Almost Certain Severe M H H VH VH Major M M H H VH Moderate L M H H H Minor L L M M H Negligible L L M M H
  • 8. ENTERPRISE RISK MANAGEMENT
    • Decision support tool.
    • Governance – appropriate accountability and alignment.
    • All risks, all places all types.
  • 9. BUSINESS OPPORTUNITIES How do we add value? How do we make money? How do we save money? Competitors?
  • 10. FRAUD MANAGEMENT VALUE MAXIMISATION
    • Deliver controls that enhance opportunities and reduce constraints for multiple stakeholders.
    • Example: Reduction of support costs through unified identity management solutions that can also improve customer experience and decrease project delivery times .
  • 11. FRAUD MANAGEMENT VALUE MAXIMISATION
    • Deliver controls that enhance opportunities and reduce constraints for multiple stakeholders.
    • Example (Bank): Market fraud solutions to customers to enhance brand equity, increase market share and reduce risk .
  • 12. FRAUD MANAGEMENT VALUE MAXIMISATION
    • Deliver controls that enhance opportunities and reduce constraints for multiple stakeholders.
    • Example (Telecommunications): Offer Clients security tools as part of existing packages to increase revenue per unit (RPU) and provide product differentiation .
  • 13. FRAUD MANAGEMENT VALUE MAXIMISATION
    • Deliver controls that enhance opportunities and reduce constraints for multiple stakeholders.
    • Example (Service Management): Create a fraud portfolio that can be sold / leased to customers. E.g. PCI-DSS tools and services.
  • 14. FRAUD MANAGEMENT VALUE MAXIMISATION
    • Deliver controls that enhance opportunities and reduce constraints for multiple stakeholders.
    • Example (Business Intelligence): Use logging information to provide enhanced Business Intelligence information.
  • 15. NEW THREATS (VECTORS)
    • Contactless cards
    • Mobile payments
    • Social networking
    • Cloud computing
    • What do we do???
  • 16. NEW RESPONSES
    • Scenario planning
    • Identify, communicate and assign risks
    • Be innovative
    • Defence in depth
    • Manage your risk portfolio
    • Maximise business value
  • 17. SUMMARY Business Context ERM Opportunities
    • Decision support
    • Accountability and alignment
    • Opportunities
    • Holistic
    • Common language
    Value Maximisation
    • Conflict
    • Stakeholders
    • Constraints
    • Delivering value
    • Decision Polarity
    • Add Value
    • Make money
    • Save Money
    • Compete
    Business Strategy
    • Right Goals
    • Value Proposition
    • Business Model
    • Trade-Offs
    • Fit
    • Continuity
    • Mission
    • Vision
    • Values
    1 2 3 4
  • 18. SUMMARY FRAUD CONTEXT New Responses Summary
    • Risk Management
    • Scenario Planning
    • Innovation
    • Controls
    • Maximise Value
    New Threats
    • Contactless cards
    • Mobile payments and banking
    • Social Networking
    • Cloud Computing
    • It’s all about business
    • It’s all about risk
    • It’s all about you
    Examples
    • Federated identity management
    • Market fraud solutions
    • Client security tools (consumer)
    • Client fraud tools and services (enterprise)
    1 2 3 4
  • 19. QUESTIONS?
    • … lead the change.

×