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Resume Dain Sanye
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Resume Dain Sanye

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  • 1. CONFIDENTIAL Dain Sanye 72 Edward Street, Cumberland Park Adelaide SA 5041 Phone: 0404 677 287 Email: dain.sanye3@sa.gov.auTo Whom It May ConcernI have worked in the South Australian Government for the last six years using my extensive experience inteam leadership and project management; highly effective coordination, networking, communication andcollaborative skills; excellent judgement and accurate decision-making; and my innovative development ofinformation management strategies aligning with and supporting Government policies. My abilities, trainingand qualifications in information management and communications technology, data management andanalysis, business administration, project and efficiency management have achieved positive results for theState Government and my goal is to continue my career increasing the productivity and efficiency of thepublic service through evidence based analyses, decision making and project management.My work focus includes:  building individual staff and team capability and capacity through o effective training and the design and implementation of efficient systems; o successful communication, restructuring and operating with front line and support staff, stakeholders, vendors, managers and directors; o identifying key potential for professional development and individual learning; o facilitating efficient, cost-effective, risk tolerant and future proof solutions; o identifying and building on my own skilled foundation, experience and knowledge;  acknowledging and working within the limitations of individuals and resources;  engaging, leading, delegating and managing teams to achieve specific objectives and deliverables;  seeking advice and specialist skills promptly ensuring the highest quality project outcomes;  providing expert consultancy, advice, processes and solutions to business issues.Examples of my experience and transferrable skills include:  my Departmental Employee Learning Management System (LMS) 2010–11 that will enable all employees within the agency to record and manage their training and professional development, and allow the agency to identify, gap analyse and report the skills and qualifications level of the whole staff contingent which cannot currently be achieved;  my divisional Information Management Systems (IMS) 2008–11 that currently enable the Department for Education and Children’s Services (DECS) Workforce Development directorate and Department for Families and Communities (DFC) Office for the Ageing manage, analyse and report on projects, events, courses, business and finance administration;  my restructures of the Family Day Care Business and Customer Service Centre (2007–08), and SA Health ICT Central Helpdesk (2008) officer roles and responsibilities significantly improving the productivity of staff and business unit; Page 1 of 37
  • 2. CONFIDENTIAL  my projects bringing the office infrastructure of various South Australian Government teams into the 21st century with o interactive whiteboard (Smartboard) creating greater presentation engagement, o presentation audience response devices improving the accuracy and volume of feedback, o dual monitor configurations increasing the vertical desktop for greater productivity, and o a variety of more effective software including training and installation of MS Visio for flowcharting, MS Project for project scheduling, and Adobe Creative Suite for professional multimedia production.My current role is the Data Management and Analysis Officer for the Department of Education and Children’sServices, Workforce Development directorate. Prior to this I effectively and successfully managed complexinformation and communications public service projects for the DECS Learning and Work, YouthEngagement & School-to-Work portfolio; DECS Family Day Care, Business & Customer Services Centre;Department for Families and Communities, Office for the Ageing; and SA Health ICT Services, CustomerServices.I am seeking a challenging, productive and continuously improving role and I strongly believe I have theexperience and skills with my background, education and aptitude in information management andcommunications technology, analytical reporting, continuous business service improvement, client serviceand communication, and development of information management architecture and dynamic, user-friendlydata analysis systems to successfully manage the responsibilities of this role and continue to achievesignificant objectives and deliverables.Yours sincerely,Dain Sanye,0404 677 287. Page 2 of 37
  • 3. CONFIDENTIALAPPLICATION CONTENTS Online Career Development Resources Generator and Events Calendar (2006–07)..... 19APPLICATION CONTENTS ............................................. 3 PROJECT MANAGEMENT: DFC ................................... 20GLOSSARY .................................................................. 5 State Reform Agenda (2009)............................. 20PERSONAL DETAILS ..................................................... 6 State of Ageing in South Australia reportEDUCATION ................................................................. 6 (2009–10) ........................................................ 20PROFESSIONAL MEMBERSHIP ....................................... 6 Business Excellence Challenge in ContinuousSA GOVERNMENT TRAINING ......................................... 6 Improvement (2009) ........................................ 20COMMITTEES, REFERENCE AND ADVISORY GROUPS ..... 6 Circle of Friends (2009–10) ............................... 21EXPERIENCE ............................................................... 6 eSee Talking with Family (2009–10) ................. 21PROFICIENCIES ........................................................... 7 Google Latitude (2009)...................................... 21EMPLOYMENT HISTORY ................................................ 8 Medical Devices Partnering Program (MDPP) Position: Senior Consultant, Evaluation and (2009–10) ........................................................ 21 Continuous Improvement...................................8 Senior Friendly Mobile Phones (2008–09) ........ 22 Position: Data Management and Analysis PROJECT MANAGEMENT: SA HEALTH ......................... 22 Officer ................................................................8 ICT Central Knowledge Base (2007–08)........... 22 Position: Communications, Web Review and ICT Central Project Management (2007–08)..... 22 Marketing Officer................................................9 ICT Central Statistical Dashboard and Metrics Position: Project Officer .....................................10 (2008) .............................................................. 23 Position: Senior Helpdesk Officer ......................10 ICT Central Senior Helpdesk Officer Role Position: IT & Program Support Officer..............11 (2008) .............................................................. 23 Position: Administrative Services Officer ...........11 ICT Central Helpdesk Training System (2008) .. 23PROJECT MANAGEMENT: DECS ................................. 12 REFEREES ................................................................ 24 Information Management Systems ....................12 PREVIOUS REFEREES ................................................ 24 Learning Management System (LMS) (2010–)..13 REFERENCES ............................................................ 25 DECS eduportal Professional Development module (2010)..................................................14 Analysis of Pre-service Practicum Placements (2010)...............................................................15 21st Century Information and Communications Technology Infrastructure (2005–) ...................15 HR Development Website Administration (2010–).............................................................16 DIAf Corporate Self-Review Snapshot Survey (2011)...............................................................16 Data Management and Analysis Officer Position guide (2010–) .....................................17 Teacher Quality: Advanced skills teachers (AST) assessment register (2010–) .................17 Teacher Quality: Managing under performance register (2010–)................................................17 Quality Leadership: new and aspiring site leaders data management system (2010–) .....17 FDC Business Centre Service Officer Roles & Responsibilities Restructure (2007) .................18 Family Day Care client distribution and information management (2007)......................18 Trade Schools for the Future (2006)..................18 Youth Export @mbassadors (2006) ..................19 Student Transition Services Online Surveys (2006)...............................................................19 Youth Engagement website (2005–07)..............19 Page 3 of 37
  • 4. CONFIDENTIALSKILLS, EXPERIENCE AND KNOWLEDGE ...................... 26 l) Demonstrated knowledge and Qualifications .....................................................26 understanding of policies and principles a) Appropriate qualifications .......................26 relating to equal employment opportunity programs and Occupational Health, Communication and Interpersonal Skills............26 Safety and Welfare ........................................ 34 b) Proven high level written and verbal m) Demonstrated ability to evaluate communication skills, including the ability complex issues and to recommend to communicate effectively with a wide appropriate solutions consistent with range of people ..............................................26 Directorate policies ........................................ 34 c) Demonstrated ability to work Project: eSee Talking with Family ..................... 36 effectively and harmoniously as part of a professional team ..........................................26 Project: Senior Friendly Mobile Phones ............ 37 Project: Youth Export @mbassadors.................27 Project: FDC Business and Customer Service Centre Restructure .......................................... 37 Organisational Skills ..........................................28 d) Demonstrated experience in managing all phases of projects including development of the project brief, design, implementation and evaluation ......................................................28 e) Demonstrated ability to show initiative, accept responsibility and work independently with a minimum of supervision and direction ...............................28 f) Proven ability to organise complex tasks, and to plan, set, negotiate and meet tight deadlines .......................................28 Project: ICT Central Knowledge Base ...............28 Project: State of Ageing in South Australia report................................................................29 Technical Skills ..................................................30 g) Significant experience in designing and conducting research, evaluation and monitoring activities .......................................30 h) Demonstrated ability to produce and present high quality papers on research, evaluation and measurement for a variety of audiences .......................................30 i) Proven experience in the use of computer-based tools to extract, analyse, manage and present data and reports of a complex nature such as SQL, Excel, Access and online survey tools 30 j) Demonstrated high order analytical and critical thinking skills................................30 Project: Analysis of Pre-service Practicum Placements ......................................................31 Project: Information Management Systems .......32 Project: Learning Management System.............33 Policy and Analytical Skills.................................34 k) Proven capacity to quickly develop an understanding of Directorate operations and policies and an ability to apply this understanding in a manner appropriate to the level of this position ..........34 Page 4 of 37
  • 5. CONFIDENTIALGLOSSARY ICTS—Information and Communications TechnologyABS—Australian Bureau of Statistics ServicesACARA—Australian Curriculum, Assessment and ie—that is Reporting Authority ILP—individual learning planAEEYSOC—Australian Education, Early Childhood IPAA—Institute of Public Administration of Australia Development and Youth Senior Officials IT—Information Technology Committee IMS—Information Management SystemARPA—Australian Retired Persons Association ksph—key strokes per hourASO—Administrative Services Officer LAN—Local Area NetworkAST—Advanced Skills Teachers LMS—Learning Management SystemAVETMISS—Australian Vocational Education and LSS—Location Services System Training Management Information Statistical MAB—Ministerial Advisory Board on Ageing Standard MANA—Memory, Appointment and NavigationCBD—central business district AssistantCert—Certificate MCEECDYA—Ministerial Council for Education,CESA—Catholic Education in South Australia Early Childhood Development and Youth AffairsCOAG—Council of Australian Governments MDPP—Medical Devices Partnering ProgramCOTA—Council on the Ageing MS—MicrosoftCSB—Customer Services Branch OHS&W—Occupational Health, Safety and WelfareCSC—customer service centre OFTA—Office for the AgeingCSS—Cascading Style Sheets OPDS—Organisation and Professional DevelopmentDECS—Department of Education and Children’s Services Services PDP—professional development planDEST—Commonwealth Department for Education, PHP—(personal home page) PHP: Hypertext Pre- Science and Training processorDEEWR—Commonwealth Department of Education, PM—project management Employment and Workplace Relations RTO—Registered Training OrganisationDIAf—DECS Improvement and Accountability SA—South Australia(n) Framework SACE—South Australian Certificate of EducationDFC—Department for Families and Communities SACOSS—South Australian Council of SocialDFEEST—Department for Further Education, Service Employment, Science and Technology SAGEMS—South Australian Government ElectronicDPC—Department for the Premier and Cabinet Messaging SystemDTED—Department of Trade and Economic SBA—School-based Apprenticeships Development (Business SA) SIS—Seniors Information ServiceEDS—Electronic Data Systems (Corporation) SMC—Senior Management CouncilEEO—Equal Employment Opportunity SQL—Structured Query Languageeg—for example SEA—Staffing Entitlement Allocation (system)etc—et cetera TRB—Teachers Registration Board of SouthExComm—Executive Committee of Cabinet AustraliaFDC—Family Day Care UAT—user acceptance testingGoSA—Government of South Australia VBA—Visual Basic for ApplicationsHEAT—Helpdesk Expert Automation Tool VET—Vocational Education and TrainingHRMS—Human Resource Management System WAN—Wide Area NetworkHRWD—Human Resources and Workforce WD—Workforce Development Development wpm—words per minuteICT—Information and Communications Technology XHTML—Extensible Hypertext Mark-up Language YET—Youth Engagement & School-to-Work Team Page 5 of 37
  • 6. RESUMÉ FOR DAIN SANYE 6 June 2011PERSONAL DETAILSFULL NAME Dain SanyeADDRESS 72 Edward Street, Cumberland Park, Adelaide SA 5041PHONE H: (08) 8293 6093 M: (0404) 677 287 W: (08) 820 41402EMAIL edesirs@bigpond.com Dain.Sanye3@sa.gov.auHOBBIES & RECREATION creating databases and websites, golf, beach volleyball, tenpin bowling The Amazing Race Around Adelaide for Deaf CanDo CharitiesEDUCATION EXPERIENCEBachelor’s degree in Science; Griffith University Leading project teams to achieve strategic State with majors in biology, biochemistry, molecular and organisational goals biology (genetics), and veterinary anatomy Designing, procuring, engineering andDiploma of Project Management (BSB51407) administrating dynamic information management and analysis systemsCert IV in Information Technology (ICA40605) Instituting continuous improvement proceduresCert IV in Workplace Training & Assessment and projects improving the efficiency and (TAA40104) productivity of business administration systemsCert III in Government (Business Excellence: Creating databases; knowledge bases; distribution Continuous Improvement) (PSP30104) mapping; metrics reporting; dynamic spreadsheets; presentations; flowcharts; GanttPROFESSIONAL MEMBERSHIP charts; PDF portfolios Writing Ministerial letters and briefings; technical Australian Mensa manuals; user guides; facts sheets; design and Institute of Public Administration Australia specification reports; maintenance schedules Public Service Association Creating training systems; aids; proceduresSA GOVERNMENT TRAINING Writing analytical reports; executive summaries; service agreements; research; tender Aboriginal cultural awareness program applications ABS Census CDATA Online Bullying, disability and biohazard awareness Building websites, designing graphics, layout and Business Improvement Challenge formatting, online databases, administering Cabinet submissions modular content management systems Merit selection panellist Project management: proposals; briefs; dynamic Project and contract management status reporting; post-project reviews; risk Website design and content management management and communications plans Managing quality assurance and consistency andCOMMITTEES, REFERENCE AND ADVISORY GROUPS liaising with government and non-government stakeholders Nominee for the Governing Council of the Institute of Public Administration Australia, Writing media releases; intranet articles; South Australian Division (2011) newsletter articles; SAGEMS global emails; DECS Employee Information Kiosk (2010) developing flyers and advertising collateral State Reform Agenda subgroup: Older people as neighbours (2009) Alone in a Crowd: Supporting older Australians managing loneliness (2009) Mature Age Physical Activity Network (2009) Page 6 of 37
  • 7. RESUMÉ FOR DAIN SANYE 6 June 2011PROFICIENCIESHigh level English grammar, punctuation, spelling and a strong vocabularyExcellent mathematical aptitude and strong scientific methodologyTouch typing – 100% 71.6 wpm including audio-typingData entry – 100% 11,400 ksphMicrosoft Office Suite very high level proficiencies with MS Outlook, Word, Excel, Access, PowerPoint, Publisher, Project, Visio, Frontpage, InfoPathAdobe Creative Suite Photoshop, Acrobat PDF Professional, Dreamweaver, Designer, Distiller, ImageReady, Illustrator, InDesign, Flash, SoundboothCrystal ReportsVisual Basic for Applications (VBA), structured query language (SQL), XHTML, JavaScript, PHP and cascading style sheets (CSS)FrontRange HEAT helpdesk call logging, Business Objects, XcelsiusMicrosoft SMS, DameWare Development NT Utilities, Citrix Program Neighbourhood, Active DirectoryComputer networks; local area networks (LAN); wide area networks (WAN) and wireless networks hardware and peripheral installation, configuration and trouble-shootingWebsite administrationwww.decs.sa.gov.au/hrdevelopment (2011–)www.edesirs.com.au (2008–)www.youthengagement.sa.edu.au (2005–07)South Australian manual car driver’s licencee Page 7 of 37
  • 8. Resumé for Dain Sanye 6 June 2011EMPLOYMENT HISTORY (2010–12)(2011) DECS Human Resources and Workforce Development (HRWD)DECS Human Resources and Workforce Workforce Development DirectorateDevelopment (HRWD)Workforce Development Directorate Position: Data Management and Analysis OfficerPosition: Senior Consultant, Evaluation andContinuous Improvement I deliver a range of effective data management and analysis functions ensuring the ongoing I develop and evaluate projects and programs integrity and consistency of information relating tooperating across all units of Workforce the activities of the Directorate.Development; Quality Leadership, TeacherQuality, Organisation and Professional This includes the development, maintenance andDevelopment Services, Projects and Innovations. administration of dynamic systems for managing and reporting the activities of:I coordinate and control projects and programs inaccordance with the unit’s goals and related  advanced skills teachers,government and departmental policies andprocedures.  pre-service teacher practicum,I ensure high quality services across Workforce  quality corporate and site leadership,Development by supporting and integrating  managing performance, under-performance,evaluation strategies for projects operating within professional development and learning,the Directorate and programs being delivered toexternal stakeholders.  website visitors and communications tracking,I provide leadership and contribute to the  projects, events, general administration andeffectiveness of accredited training programs finance management and reporting,within Organisation and Professional Development  risk management and strategic alignment.Services, the DECS registered trainingorganisation, in accordance with the Australian I develop, analyse and maintain the integrity andQuality Training Framework’s (AQTF) 2010 accuracy of Directorate data and associatedStandards for Registered Training Organisations. systems ensuring they align with Departmental needs, guidelines and policies.I provide advice contributing to the development ofpolicies supporting Directorate objectives and I develop and implement policies, processes andguidelines. procedures underpinning the effective, secure and accurate management and delivery of theI have the responsibility for delivering and Directorate’s data and information.maintaining efficient work practices within theDirectorate. I maintain the efficiency and continuous improvement of information management workMy projects include: practices for the effective operation of the DECS Employee Learning Management Directorate. System (LMS) I establish and maintain collaborative and effective relationships with and provide expert advice and consultancy to a range of clients, staff and other internal and external vendors and stakeholders. Page 8 of 37
  • 9. Resumé for Dain Sanye 6 June 2011My projects include: DECS Employee Learning Management System (LMS) Workforce Development Information Management System DECS eduportal Professional Development module Analysis of Pre-service Practicum Placements HR Development website administration DECS Improvement and Accountability Framework Self-Review Survey Data management and analysis position guidePosition: Communications, Web Review andMarketing Officer I concurrently manage and coordinate theprovision of comprehensive, responsive andaccessible document management systems.I manage and ensure the induction and training ofnew staff in efficient internal communication,website and document management processesand procedures, and ensure the delivery,maintenance and continuous improvement ofefficient work practices within the directorate.I coordinate and provide a range of expert andprofessional marketing and communicationsservices to facilitate and promote the division’sfunctions.I develop and implement effective and innovativecommunications and marketing strategies,processes and procedures, and the effectivedevelopment and maintenance of an informative,user-friendly, innovative and accurate website andassociated programs. Page 9 of 37
  • 10. Resumé for Dain Sanye 6 June 2011(2008–10) (2007–08)DFC Office for the Ageing (OFTA) SA Health ICT Services Division (ICTS)Policy, Strategy & Research Customer Services Branch (CSB) ICT CentralPosition: Project Officer Position: Senior Helpdesk Officer I provided a comprehensive range of technical, I worked in a close knit team providing aproject, events and administrative management customer-orientated information andskills, knowledge and experience for the communication technology service supporting aconceptualisation, development and majority of the Department’s business units.implementation of strategic policy and innovative My roles and responsibilities included developingproject initiatives for Improving with Age: Our internal databases for service trend tracking andAgeing Plan for South Australia. dynamic report generation; promoting and trainingMy roles and responsibilities included project departmental staff in the correct use of all standardinnovation, implementation and management, desktop applications and hardware; and frontlinereport writing, research and information customer service including logging, escalating andmanagement, the development of governance tracking and resolving ICT service issues.structures improving efficiency and quality I tracked and reported statistics for the businessoutcomes using current and future technology, and unit and proactively developed procedures toproviding and training team members in advanced improve the efficiency and accuracy of internaladministrative and information technology services.management techniques. My projects include:My projects include:  ICT Central knowledge base design and State Reform Agenda (2009) development State of Ageing in South Australia report  ICT Central project management system Circle of Friends social inclusion project design and development eSee Talking with Family information  ICT Central statistical dashboard and metrics technology for seniors project design and development Senior friendly mobile phones project  Creation of the ICT Central senior helpdesk officer position and four roles Extending DFC’s greening initiatives to non- government stakeholders  ICT Central helpdesk training system Page 10 of 37
  • 11. Resumé for Dain Sanye 6 June 2011(2005–07) (2003–05)DECS Learning and Work Contract administrative services officer forYouth Engagement & School to Work (YET) temporary staffing agencies including McArthur Management Services and Drake InternationalPosition: IT & Program Support Officer (2001–03) I developed and administered informationmanagement systems and technology for the Restaurant manager for Competitive FoodsState Government’s activities creating and Australia: Hungry Jacks Restaurants; Annerley,responding to programs on school-based Indooroopilly and Mount Ommaneyapprenticeships (SBA), (vocational education and Annerley was the highest grossing stand-alonetraining) VET-in-Schools programs, senior restaurant in Queenslandsecondary students’ transition services, careerdevelopment & counselling projects, enterprise Indooroopilly was the second highest grossingeducation programs, community and student shopping centre based shore-front after thementoring resources, senior secondary years Brisbane city mall storestrategies, and engagement programs (including Managing turnover: $1.5M per annumaboriginal engagement) in learning or earning aswell as student retention projects for continuing I instituted and developed a new staff rosteringsecondary and tertiary education. system that decreased staffing costs by 12% and increased the average shift aptitude by 40% on aMy projects include: five-point scale for two of Queensland three Student Transition Services online surveys highest grossing stores. Trade Schools for the Future (1997–2001) Youth Engagement website administration Southeast Queensland business manager for with the online career development resources Pegasus Luxury International Taxis and generator and events calendar Limousines Youth Export @mbassadors Managing turnover: $2.5M per annum I developed the business from a fledgling single vehicle company to having six vehicles and 12DECS Family Day Care (FDC) Business and fulltime staff over a three-year period.Customer Service Centre (1993–97)Position: Administrative Services Officer Captain in the Australian General Army Reserve, I responded to childcare provider and parent Queensland University Regiment, Trainingqueries regarding Commonwealth childcare Companybenefit policies and procedures, administrated thefinancial benefit payments to childcare providers, I was responsible for producing a real-war tacticaland provided administrative and technical support environment for the training of general reserveto childcare providers and the business & officer cadets.customer service centre.I created databases, statistical analyses andreports; and provided first & second level ICTnetwork and application liaison and services,graphic design and website development.My projects include: Business Centre Service Officer roles and responsibilities restructure Client distribution and information management system Page 11 of 37
  • 12. Resumé for Dain Sanye 6 June 2011PROJECT MANAGEMENT: DECSInformation Management Systems I led the development of these relational network database systems for DECS Workforce Development (2010–) and DFC Office for the Ageing (2008–10) to collate, organise and dynamically report project, event, course, finance, and business administrative information across the Directorates achieving State Strategic Plan, Departmental Strategic Plan and Business Unit objectives. My information management systems (IMS) enable multi-user access, consistent data entry and dynamic template reporting, instant access to dynamic summary and status reports for 70 individual staff members, 6 managers and the Director for each Directorate, at the touch of a button. Achieving effective design, management and administration of these systems has significantly reduced duplication of work and provides all staff and management with instant, dynamic and accurate reports on the Directorates’ work program; projects, events, courses, finance and business administration. I designed the system for easy maintenance and expansion using the existing standard software environment and structured query language (SQL). I have written over 1,000 pages of user guide, technical manual, documentation standards, and specialised business unit interface documentation to ensure the systems are user friendly, easily updated and future proof. In the next stage of development I will be investigating inter-Directorate and intra- Department potential of the design. A significant component of this next stage will occur during my development of the new learning management system (LMS) project. Referee: Dr Kerry Kavanagh (DECS Director Workforce Development) 26th August, 2010 – Chris Tebbey (Senior Project Officer, Training and Assessment) “…thank you for the way you presented information regarding the IMS… Features of the program were demonstrated and explained in a way that was easily understood and led to discussion about aspects that either already exist or can be added to meet program (course) requirements. I am really looking forward to using the IMS and can see many advantages, not the least of which is the ‘one stop shop’ concept.” 6th May, 2010 – Erica Womersley (DECS Manager, Teacher Quality) regarding the Advanced Skills Teacher assessment register interface of the IMS “… you help non-technical people to understand, bring them on board, keep them motivated and engaged and continue to communicate with people to achieve outcomes. …[you] think about relationships, access and training, analysis of data and helping others make sense of data and the way [your] communication differs between working with individuals or teams. …the PowerPoint you developed to share with the team as well as [the] documentation of the register.” th 5 May, 2010 – Karen Grigg (DECS Manager, Pathways and Innovation) “…you employed effective collaborative processes to work with others to make this happen … including initial brainstorming, development and consultation.” Page 12 of 37
  • 13. Resumé for Dain Sanye 6 June 2011Learning Management System (LMS) (2010–)Budget: $288,500 To achieve an effective Department-wide learning management system (LMS) with a strategic goal of increasing employee retention, I am project managing and providing professional expertise on the technical requirements of current and potential LMS users while investigating, procuring and implementing a replacement for the current DECS RTO’s LMS in conjunction with multiple DECS business units. In this project I will be upgrading the DECS Valeo human resources management system (HRMS), the DECS employee information kiosk, the DECS Professional Profile System, and new DECS Professional Development module (see next page) to integrate with the LMS, creating a single source of DECS employees’ qualifications, competencies, non-accredited certifications and other professional development, skills and experience, to enable identification and reporting of the strengths and opportunities from individuals to sites and the whole workforce. I aim to create a data source that can populate a standardised resume template for DECS teaching staff, linked to online e-Portfolios and individual learning and professional development plans, saving individual DECS employees significant time in identifying career opportunities and preparing job applications, and for managers in identifying highly effective staff for specific roles. I am liaising with multiple internal stakeholders including the DECS Literacy Secretariat, DECS Learning and Work, DECS Technology & Knowledge Management Services, DECS Business Solutions, DECS Payroll; and external stakeholders including Shared Services SA, the Department for Correctional Services, and AVETMISS compliant software providers. Referee: Colleen Tomlian (DECS Manager Organisation and Professional Development Services) Page 13 of 37
  • 14. Resumé for Dain Sanye 6 June 2011DECS eduportal Professional Development module (2010) I led the design and implementation of the Professional Development module in the HR Management Information system of the DECS Application Portal (www.eduportal.sa.edu.au). There are two screens in this module. The Professional Development Search screen displays all tier 8 teachers currently appointed to the site and the date each tier 8 teacher becomes eligible for tier 9. This screen also shows any teachers currently on tier 9 and the dates they were approved and endorsed. The Professional Development Plan screen enables the uploading of a teacher’s PDP and entering the date their application for tier 9 was approved by their site leader. The teacher’s PDP must be uploaded before the site leader can enter the date of approval. Uploaded PDPs can be reviewed from this screen. I wrote the 35 page PDF user guide for site leaders with active content hyperlinks. I also created succinct online help pages with clear instructions on the purpose of each screen and how to use them. I worked closely between the Workforce Development Teacher Quality unit (project sponsor) and the Technology and Knowledge Management Services unit (developers) to ensure the module met the needs of the users, administrators and hosting environment. I performance the user acceptance testing (UAT) and provided ongoing technical design and system administration advise on the interface, PDF form format professional development plan and documentation now used by about 1,000 education site leaders throughout South Australia. Referee: Erica Womersley (DECS Manager Teacher Quality) Page 14 of 37
  • 15. Resumé for Dain Sanye 6 June 2011Analysis of Pre-service Practicum Placements (2010) I performed multiple series of complex data analyses for the Teacher Education Taskforce and other stakeholders, using multiple master data sources; including the location services system (LSS), staffing entitlement allocation (SEA) system and my Workforce Development information management system (IMS). I cleansed and appended data reports from four placement service providers, including Flinders University, University of South Australia, The University of Adelaide and Tabor Adelaide, into a single source automated cleansing and analytical database I created, to dynamically, accurately and consistently query placement data. From my analyses I wrote a 113 page Analysis of Practicum Placements report for February 2010; two 14 page sub-reports for the Association of Independent Schools of South Australia and Catholic Education of South Australia; and a 5 page executive summary of the schools analysis for the final report of the Teacher Education Taskforce. I also wrote an analysis report on the regional distribution of Advanced Skills Teachers, practicum placements and ACARA sites. I created a presentation for school principals associated with Flinders University and I wrote project management documentation, a project database user and technical guide enabling the analysis to be quickly and easily replicated in 2011 by any project officer. Referee: Karen Grigg (DECS Manager Pathways and Innovation) st 1 April, 2010 – Adrian Nippress (Manager, Pathways and Innovation) “Please see the positive comments below from Kevin Comber, the CESA nominee on the Teacher Education Task Force regarding the excellent data analysis report you prepared for them, based on our framework and the data we collected from the tertiary providers. Thanks for all the outstanding and speedy work you have done over the past few months to progress the Practicum Data Reporting component of the Teacher Education Task Force teacher preparation component.” st 1 April, 2010 – Kevin Comber (Senior Education Advisor, Catholic Education in South Australia) “Thank you for this excellent document, which will be very helpful in speaking to schools within our sector. Please congratulate Dain and thanks to Phil and Kerry for the generous gesture to provide this work without charge.”21st Century Information and Communications Technology Infrastructure (2005–) Throughout my employment with the South Australian public service I have strived to improve the productivity and efficiency of my business units, directorates, divisions and agencies. I have successfully implemented many internal management systems but also accompanied these with effective 21st century information and communications technology infrastructure. Some examples of my projects bringing the office infrastructure of various South Australian Government teams into the 21st century include  interactive whiteboard (Smartboard) creating greater presentation engagement,  interactive audience response system devices improving the accuracy and volume of feedback from presentations,  dual monitor configurations increasing the vertical desk space for greater productivity, and  a variety of more effective software including training and installation of MS Visio for flowcharting, MS Project for project scheduling, and Adobe Creative Suite for professional multimedia production. Referee: Dr Kerry Kavanagh (DECS Director Workforce Development) Page 15 of 37
  • 16. Resumé for Dain Sanye 6 June 2011HR Development Website Administration (2010–) I am leading a team of six web-publishers administrating the website content for DECS HR workforce training and development including nationally accredited vocational education and training through the agency’s registered training organisation (RTO), organisation and professional development services; Advanced Skills Teachers; induction processes; quality leadership programs and the new step 9 pay level for teachers. I developed the new HR development website under a very tight timeline adapting the installed content management system to enable current web content components including multimedia and dynamic interfaces. I created a dynamic form to collate incoming client queries in a single filterable source for quick access and response. I designed this system to identify and count keywords enabling reporting to determine the most sought content for the WD internet website. I imported the WD and HRWD website visitor statistics and created a dynamic pivot table and chart to visually represent visitor numbers for user-selected content groups and web-pages. Referee: Niamh O’Reilly (DECS Manager Projects and Innovations)DIAf Corporate Self-Review Snapshot Survey (2011) I created and reported on the DECS Improvement and Accountability Framework (DIAf) self-review online survey run for the registered training organisation (RTO), organisation and professional development services in DECS Human Resources and Workforce Development. This survey details key criteria to consider as a lead into self review of any business units performance and operations. After the survey is closed it is important to allow adequate time for the collaborative discussion and debate. The unit will then discuss the Focus on Core Business and two other principles identified as the greatest opportunities for improvement. I analysed the survey results and produced a graphical analysis of the responses for further discussion by the business unit. The survey and analysis successful identified areas for continuous improvement and has been recommended to be repeated at the higher directorate level. Referee: Colleen Tomlian (DECS Manager Organisation and Professional Development Services) Page 16 of 37
  • 17. Resumé for Dain Sanye 6 June 2011Data Management and Analysis Officer Position guide (2010–) I initiated, wrote and maintain a position guide for my current role to assist my Directorate and future incumbents quickly and easily identify the role’s reporting and working relationships, internal and external stakeholders and their interests, data sources, locations and uses, ongoing tasks and responsibilities. My format has been replicated by other business units with regular staff turnover significantly decreasing orientation and adaptation of new staff to their roles. Referee: Niamh O’Reilly (DECS Manager Projects and Innovations)Teacher Quality: Advanced skills teachers (AST) assessment register (2010–) I launched and led this project to increase the administrative efficiency of AST assessment registrations for 2010, ensuring each registration could meet multiple dynamically restricted criteria. My achievements in leading this project included effectively engaging all existing and new staff in using this IMS interface and the creation of a database to concurrently enable multiple Teacher Quality officers to dynamically and accurately register AST assessments with limiting criteria including assessment dates, number of assessment places available per date, and regions available for assessment per date. Referee: Erica Womersley (DECS Manager Teacher Quality)Teacher Quality: Managing under performance register (2010–) I created a database system to enable performance management consultants easily and securely recall and update performance management—managing under performance information, dynamically track subject employees’ performance management processes and report on consultants’ activity and contact logs. Referee: Erica Womersley (DECS Manager Teacher Quality)Quality Leadership: new and aspiring site leaders data management system (2010–) I led this project, database and documentation, to enable Quality Leadership officers to dynamically and accurately identify existing, new and aspiring DECS leaders and their dynamic distribution throughout SA DECS sites. My achievements in this project include an automated request system for updating source data from the Valeo HRMS payroll system meeting leadership criteria. I also change-managed the replication of the existing stand-alone FileMaker Pro events management system into the Workforce Development IMS, making the isolated FileMaker Pro database system redundant, significantly increasing the reporting capability for DECS new and aspiring leaders, while retaining the complete data set and full productivity of all staff previously using FileMaker Pro with minimal changeover training. Referee: Dr Kaye Johnson (DECS Manager Quality Leadership) Page 17 of 37
  • 18. Resumé for Dain Sanye 6 June 2011FDC Business Centre Service Officer Roles & Responsibilities Restructure (2007) I increased the efficiency and effectiveness of family day care business and customer service officers following the creation of the centralised business and customer service centre. Prior to this centralisation business and customer service officer maintained varied responsibilities and were located in separate district offices. My staffing restructure report and project proposal included specialising particular roles including data entry, customer service, business services and complaint resolution to individual officers with the highest skills and interest in each of these specialisations. In 2008 my restructure proposal was implemented. Referee th 25 November, 2008 – Deborah Barton (Operations Coordinator, Family Day Care) With regards to the FDC business and customer service roles & responsibilities restructure proposal submitted April 2007 – “The team have moved into their new work groups that you put forward many months ago. It seems to be working well although it has taken a while for them to get used to.”Family Day Care client distribution and information management (2007) I led the design of this distributive mapping database identifying areas of increasing need for Family Day Care and areas of significant change in attendance. My management of this project achieved the creation of a database system to collate data input by district offices and map summary information onto geographical maps of Adelaide and SA. Overall I led the design and development of three database systems to reduce duplication of work, increase access to up-to-date information by staff in central and district offices across the state, and produce instant summary and detailed reports for executive management. I created an adjustment (error) tracking system for internal use, a client referral, tracking and transfer system spanning districts across the state, and a statistical graphical and mapping reporting system for managers and executives. Referee: Deb Barton (DECS FDC Operation Coordinator) th 4 May, 2007 – Helen Smith (Operations Coordinator, Family Day Care) “In the short time Dain has been working for the Family Day Care Business Centre he has provided exceptional support to me as Operations Coordinator and to the team with his data entry speed, team work skills, problem solving, systems thinking, IT skills and above all, his initiative and competence. I wish him well in future endeavours.”Trade Schools for the Future (2006) This program enables students from Year 10 onwards to gain practical work skills in industries where skilled people are needed, while they are still at school. Trade Schools deliver hands on, practical training, learning skills and work toward industry-accredited qualifications while young people are still able to achieve their South Australian Certificate of Education (SACE). My work with the innovation and development of this program included management and reporting of SBA and VET-in-Schools data, and the production of marketing material including posters, banners and logos. Referee: Keith Darwin (DECS Youth Engagement Program Manager) Page 18 of 37
  • 19. Resumé for Dain Sanye 6 June 2011Youth Export @mbassadors (2006) This project was run as a joint venture between DECS, DTED and Austrade, giving students the chance to develop enterprise skills by working on ‘real life’ projects with South Australian export businesses. I provided expert information technology skills and experience, mentoring and production expertise in website development to the Year 10– 12 participants and their teachers. I created a marketing presentation for external stakeholders to showcase the project’s outcomes. Referee: Keith Darwin (DECS Youth Engagement Program Manager)Student Transition Services Online Surveys (2006) I led the development of online surveys collating student intentions before high school graduation and follow-up surveys to gather information on actual student futures after graduation. I liaised with DECS ICT Services developing a series of online surveys using the DECS survey tool, Checkbox and I created a user-friendly database to summarise and report on the data gathered for relevant project officers. Referee: Helen Edwards (DECS Youth Engagement Program Manager)Youth Engagement website (2005–07) I led the merging of four DECS subwebs including the Futures Connect, Social Inclusion, and Senior Secondary Years Curriculum websites into a single Youth Engagement website at www.youthengagement.sa.edu.au. My management of this project included liaising with multiple stakeholders, collating and updating content, designing the layout, graphics, structure and administration of the website, and maintaining the website. Referee: Tanya Rogers (Superintendent, DECS Youth Engagement and School-to-Work)Online Career Development Resources Generator and Events Calendar (2006–07) I led the development of the prototype online databases into a more effective design. My management of this project included a budget of $80,000 for administration and development. My achievements included an increase in visitor traffic to the website from 15,000 visitors per annum to 120,000 visitors per annum, an increase in the number of career development resources from 300 to over 2,000, and an increase in the number of listed career related events from zero to over 100. I also managed the creation and distribution of a weekly e-newsletter to over 1,000 subscribers from schools, community groups and commercial and industry career providers. Referee: Jillian Blight (DECS Youth Engagement Program Manager) Page 19 of 37
  • 20. Resumé for Dain Sanye 6 June 2011PROJECT MANAGEMENT: DFCState Reform Agenda (2009) I represented DFC Office for the Ageing on the ‘Older people as neighbours’ subgroup for the ‘Engaging older South Australians’ policy priority of the State Reform Agenda. I created the State Reform Agenda presentation for Joslene Mazel, Chief Executive of the DFC, with speaking notes, animation and an embedded movie. This presentation was given to the Government of South Australia Executive Committee of Cabinet (ExComm), Senior Management Council (SMC), and an across government State Reform Agenda forum from November–December, 2009. Referee: Lisette Claridge (OFTA Manager Policy, Strategy and Research)State of Ageing in South Australia report (2009–10)Budget: $201,000 As an outcome of the Ageing Research Round Table, this 100,000 word report provides a detailed snapshot and defines a benchmark for the contemporary and impending situation of South Australia’s older population. The report identifies implications and opportunities both present and into the future influencing policy and service directions as the population ages. My leadership and management of this project included the development, proofing and quality assurance of the final report from the draft submitted by South Australia’s three universities to the design of the final print and electronic versions. I also managed the successful launch of the report by the Minister for Ageing, Hon Jennifer Rankine MP. Referees 17th September, 2009 – Dr David Caudrey (Executive Director, Office for the Ageing) “Many thanks. The perfect end to a fine launch of the State of Ageing report. Many thanks to all the OFTA staff who helped at the event of in preparation for the event. There has been universally favourable feedback. Well done all.” th 18 August, 2009 – Helen Ottaway (Chief Policy Officer, Policy, Strategy & Research) “[Dain’s] commitment to [the State of Ageing in South Australia] project and meticulous attention to detail have been very impressive.”Business Excellence Challenge in Continuous Improvement (2009) I led a continuous improvement team, identifying opportunities for best practice in DFC, consulting with multiple internal and external stakeholders, and using structured problem solving to make recommendations for continuous improvement. I delivered a systematic approach to extending DFC’s greening initiatives to non-government stakeholders, expanding my knowledge of continuous improvement thinking cycles and business excellence. Page 20 of 37
  • 21. Resumé for Dain Sanye 6 June 2011Circle of Friends (2009–10)Budget: $237,000 I led this project facilitating the identification, engagement and maintenance of social networks for older South Australians. Members of a circle of friends meet periodically and cooperatively develop strategies aimed at increasing social interaction and community engagement for all circle members. The purpose of developing a circle is to build relationships that engage the person’s individual strengths and are ideally self- sustaining over time. Achievements during my management of this project included an afternoon tea between participants and the Minister for Ageing, a presentation of the project to the Ministerial Advisory Board on Ageing and a final report distributed to non- government organisations in the aged services industry. Referee: Lisette Claridge (OFTA Manager Policy, Strategy and Research)eSee Talking with Family (2009–10) I led this project aiming to reduce the social isolation of older people by providing current video communications technology for free. My innovation now enables older South Australians to contact family and friends interstate and internationally with real-time audio and video, (ie videophone), using the free internet lounge at the non-government Seniors Information Service (SIS) in Waymouth Street. My management of this project achieved an upgraded SIS internet lounge with user friendly web-cameras, media coverage, how-to-use guides and technical installation/support. This service was showcased at the 2009 International Day of Older Persons and the 2009 Council on the Ageing IT Expo. The service material has been distributed to additional non-government service organisations and installed at the Australian Retired Persons Association (ARPA) free internet lounge. Referee: Lisette Claridge (OFTA Manager Policy, Strategy and Research)Google Latitude (2009) I proposed and led this research project investigating an innovative internet freeware product, Google Latitude that enables the location of mobile devices to be tracked on a global internet map. I researched this technology as valuable in finding older people during a time of crisis, for example during the February 2009 heatwave or for older people with the onset of dementia. My achievements in this research project resulted in an effective solution to this opportunity being forwarded to the MDPP.Medical Devices Partnering Program (MDPP) (2009–10)Budget: $434,000 This program is making new technology available sooner by coordinating the efforts of researchers, the medical device industry and consumers and includes the Memory and Navigation Assistant (MANA). I provided expert advice on the viability of information and communications technology project concepts and managed a forum involving SA researchers and all the Chief Executive Officers from South Australia’s largest Aged Care organisations. Page 21 of 37
  • 22. Resumé for Dain Sanye 6 June 2011Senior Friendly Mobile Phones (2008–09) I led the research and investigation into internationally available mobile device features of benefit to older consumers in response to a request from the Ministerial Advisory Board on Ageing (MAB). My management of this project included achieving a report detailing internationally available senior friendly design and function features. I presented my report to the Ministerial Advisory Board on Ageing in February 2009. I wrote to the eight largest mobile phone manufacturers for the Australian consumer market, from the Executive Director of the Office for the Ageing and the Chairperson of the Ministerial Advisory Board, detailing my research on the senior friendly mobile phone design and features considered of value to this growing consumer market encouraging open collaboration between the telecommunications industry and the Government of South Australia on the commercial development of devices for older South Australians. 8th January, 2009 – Lisette Claridge (Manager, Policy, Strategy & Research) “I am really keen for you to provide [the Ministerial Advisory Board on Ageing] with a presentation about the mobile phone research. We need to showcase the good work that you have done.”PROJECT MANAGEMENT: SA HEALTHICT Central Knowledge Base (2007–08) I led the development of a knowledge base database to collate, organise and enable instant access to the combined problem-solving knowledge and skills of current and previous ICT Central helpdesk officers. My proposal, development and management of this knowledge base achieved concurrent, multi-user access to the combined experience and trouble-shooting activities of helpdesk officers in the CSB since 2007. I incorporated a secure administrative approval-before-accessible module ensuring only information confirmed by senior officers or management is displayed during searches. Referee: Anne Reid (SA Health Manager ICT Central) th 12 November, 2008 – Hannah MacRae (Injury Prevention Consultant / PA to the Director South East Regional Community Health Service) “Thank you for your assistance with my many IT jobs logged this morning. It was great to have someone who was both knowledgeable and helpful at the other end of the phone.”ICT Central Project Management (2007–08) I led the development of a project management system and standardised templates for continuous improvement opportunities within ICT Central. I achieved the creation of secured Microsoft Word document templates and a dynamic project management database to collate, track and report on project proposals, implementation and outcomes. Referee: Ian King (SA Health Manager ICT Central) Page 22 of 37
  • 23. Resumé for Dain Sanye 6 June 2011ICT Central Statistical Dashboard and Metrics (2008) I led the production of dynamic spreadsheets, graphs, Crystal Reports and an Xcelsius metrics dashboard to dynamically display the distribution and trend of the 5,000+ helpdesk calls received by ICT Central per week. I led the project team linking the HEAT helpdesk call logging system to the Crystal Reports application and creating dynamic statistical and graphical Crystal Reports for senior management. I incorporated an Xcelsius metrics dashboard for moment-in-time data, and dynamic Microsoft Excel spreadsheets reporting individual helpdesk officer workload and call distribution as desired by the project sponsor. Referee: Ian King (SA Health Manager ICT Central)ICT Central Senior Helpdesk Officer Role (2008) I recommended and achieved the creation of four ASO3 Senior Helpdesk Officer positions within ICT Central. Previously the single team leader was responsible for eight ASO2 Helpdesk Officers. My research and proposal leading to restructure the unit enabled experienced helpdesk officers to mentor new or temporary contractors and take on one-on-one responsibility for the activity and performance of that individual. To achieve this I researched and reported on sixteen similar roles across Government and created a job and person specification detailing the additional responsibilities of the senior role. Referee: Ian King (SA Health Manager ICT Central)ICT Central Helpdesk Training System (2008) I led the production of learner and training aids, and a training schedule system for the induction of new helpdesk officers to ICT Central. Using my Certificate IV in Training & Assessment I achieved and implemented a quick, comprehensive and effective training system for ICT Central. Referee: Anne Reid (SA Health Manager ICT Central) Page 23 of 37
  • 24. Resumé for Dain Sanye 6 June 2011REFEREESDepartment of Education and Children’s Services (2010)Workforce Development please contact:Niamh O’Reilly, Manager, Projects and Innovations, Workforce Development niamh.oreilly@sa.gov.au (08) 822 63522Erica Womersley, Manager, Teacher Quality, Workforce Development erica.womersley@sa.gov.au (08) 822 62629Colleen Tomlian, Manager, Organisational & Professional Development Services, Workforce Development colleen.tomlian@sa.gov.au (08) 822 65370Karen Grigg, Manager, Pathways and Innovation, Workforce Development karen.grigg@sa.gov.au (08) 822 64029Dr Kaye Johnson, Manager, Quality Leadership, Workforce Development kaye.johnson@sa.gov.au (08) 822 66496Dr Kerry Kavanagh, Director, Workforce Development, Human Resources and Workforce Development kerry.kavanagh@sa.gov.au (08) 822 62465PREVIOUS REFEREESDepartment for Families and Communities (2008–10)Office for the Ageing:Helen Ottaway, Chief Project Officer, Policy, Strategy & Research, Office for the AgeingRosie Mangan, Chief Project Officer, Policy, Strategy & Research, Office for the AgeingMyrana Wahlqvist, Chief Project Officer, Policy, Strategy & Research, Office for the AgeingMaggie Wright, Chief Project Officer, Policy, Strategy & Research, Office for the AgeingLisette Claridge, Manager, Policy, Strategy & Research, Office for the AgeingSA Health (2007–08)ICT Services:Anne Reid, Manager ICT Central, Customer Services, ICT ServicesDepartment of Education and Children’s Services (2005–07)Youth Engagement and School-to-Work:Kym Clayton, COAG Liaison Program Manager, Futures ConnectJillian Blight, Career Counselling & Development Program Manager, Futures ConnectFamily Day Care:Deborah Barton, Operations Coordinator, Family Day Care Business & Customer Support CentreAdditional Department of Education and Children’s Services, Department for Families and Communities and SA Health referees and references forparticular projects and responsibilities are available on request. Page 24 of 37
  • 25. Resumé for Dain Sanye 6 June 2011REFERENCESQuotes are available as a written reference and contact details can be provided upon request.Other references are included with the relevant project management descriptions.6th May, 2009 – Rosie Mangan (Chief Policy Officer, Policy, Strategy & Research)“I would like to personally thank you for all your assistance in the planning and implementation of the [AgeingWorkforce Research] seminar. The event went like clockwork today and must be attributed to yourorganisational skills, teamwork, support and attention to detail. Thank you very much for a job well done.”15th February, 2007 – Adele Pring (Policy and Program Officer, DECS Curriculum Services SeniorSecondary Years Curriculum)“It has been an absolute pleasure working with Dain’s IT technical support. He responds instantly to requestsfor support, he is extremely knowledgeable about computers and programs, he is efficient, helpful, friendlyand extremely professional. He deserves to be in a position deserving of his skills and experience.”8th February, 2007 - Graeme Harris (DECS Transition Broker, Wallara Outer South District)“…Dain was able to use his IT skills to provide me the requested data that I needed, instantly, andcustomised in the format that I wanted. It came through to me at the same time that I requested it (on thephone), enabling me to progress with my work. His knowledge and skills in the media aspect of the CareerToolbox project has been a blessing and a time saver. I am very impressed. I & Cherry are also impressedwith his customer service and willingness to go the extra mile. Thank you”8th February, 2007 - Tanya Rogers (Superintendent, Youth Engagement & School-to-Work)“Dain does indeed do an excellent job and is exemplary in his provision of service to us all! Thank you fortaking the time to acknowledge his efforts… I really appreciate this!” Page 25 of 37
  • 26. Resumé for Dain Sanye 6 June 2011SKILLS, EXPERIENCE AND KNOWLEDGEQualifications a) Appropriate qualificationsI have extensive qualifications including a Bachelor’s Degree, Diploma of Project Management, Certificatesin Government, Information Technology, Workplace Training & Assessment, and Business Excellence:Continuous Improvement. I continue to seek professional development opportunities for myself and my teammembers to continuously improve my contribution to the South Australian public service.Communication and Interpersonal Skills b) Proven high level written and verbal communication skills, including the ability to communicate effectively with a wide range of people c) Demonstrated ability to work effectively and harmoniously as part of a professional teamMy well-developed skills, knowledge and experience honed and gained through my roles with the SA publicservice, and my evidence-based project outcomes prove my ability to successfully create and maintaineffective working relationships with a range of stakeholders including service and management staff ingovernment agencies, non-government organisations, industry and commercial bodies, and members of thepublic.I establish collaborative relationships and networks easily, providing professional advice, sharing experience,knowledge and contacts within my office, organisation and throughout the public service. I continue tocommunicate with people I have worked with in the past and have been able to use my existing network ofboth public service and external providers to the benefit of my current job on many occasions (eg.interdepartmental project collaboration between SA Health and DFC, venue and catering hire, publicationproof-reading, graphic design and printing). I have managed complex events including forums, seminars,workshops and presentations with high level internal, external and public attendees. I have worked onsensitive and confidential projects including the development of the Trade Schools for the Future.I have demonstrated my experience in communicating data and information to senior officers withingovernment and non-government agencies, including the provision of advice at Ministerial and Executivelevels, throughout my work history and my projects.I am responsible for the design and content of the:  b) State of Ageing in South Australia report released to all South Australian government departments, Ministerial staff and age-industry non-government organisations; and  State Reform Agenda ‘Engaging older South Australians’ presentation given by Joslene Mazel, Chief Executive of the Department for Families and Communities to Government of South Australia Executive Committee of Cabinet (ExComm), Senior Management Council (SMC), and an across government State Reform Agenda forum from November–December, 2009.I have provided advice to the Minister’s Office and the Office of the Chief Executive through:  letters from the Minister in response to public enquiries; and  briefing for project status, launches and events including the: o State of Ageing in South Australia report; and o Circle of Friends project. Page 26 of 37
  • 27. Resumé for Dain Sanye 6 June 2011I have written many reports and briefings to senior officers including my:  Analysis of Pre-service Practicum Placements report; and  successful project proposals, project status and post-project review and closure reports.I have proven my successful engagement with non-government organisations within projects including:  Analysis of Pre-service Practicum Placements reports and four tertiary placement providers;  State of Ageing in South Australia report to the three South Australian Universities; and  Circle of Friends project with Masonic Homes Limited.I have also been responsible for the media and communication liaison roles within DECS and DFC ensuringthe right information is provided to the right audience in the best format.Project: Youth Export @mbassadorsThe Youth Export @mbassadors project (2006) is one example from my resume proving my experience ineffective working relationships with government and non-government stakeholders.This project was run as a joint venture between DECS, DTED, andAustrade. The Youth Export @mbassadors gives students the chanceto develop enterprise skills by working on ‘real life’ projects with SouthAustralian export businesses. My work with this project includedproviding IT skills and experience, mentoring and production expertisein website development to the Year 10–12 participants and theirteachers.I worked collaboratively with DECS, DTED and Austrade officers using a variety of communicationstechniques to liaise effectively with the other agencies and with school teachers, principals, students andparents. I provided leadership, technical and marketing advice, ensuring all timeframes were met by thevariety of participants and developed optimal courses of action to ensure the project achieved its objectives. Iconsulted with both government and the commercial sector to ensure the work produced by students and theproject was authorised and properly used (ie. commercial music and images).I created a marketing presentation for external stakeholders to showcase the project’s outcomes.The Youth Export @mbassadors project was very successful. Page 27 of 37
  • 28. Resumé for Dain Sanye 6 June 2011Organisational Skills d) Demonstrated experience in managing all phases of projects including development of the project brief, design, implementation and evaluation e) Demonstrated ability to show initiative, accept responsibility and work independently with a minimum of supervision and direction f) Proven ability to organise complex tasks, and to plan, set, negotiate and meet tight deadlinesExamples from my resume and experience are extensive in leading and developing information strategiesand process to support policy and strategy.These include but are not limited to my:  information management systems for DECS and DFC;  analytical databases for Teacher Quality Advanced Skills Teachers and Pre-service Practicum Placement distribution;  State of Ageing in South Australia report;  restructure of the Family Day Care Business and Customer Service Centre; and  ICT Knowledge Base for SA Health ICT Central.Project: ICT Central Knowledge BaseI proposed the ICT Central Knowledge Base shortly after beginning work for SA Health. My initial businessanalysis identified that procedures, information and instructions for assisting customers were, to a newemployee, seemingly randomly stored in a variety of locations. This made attempting to serve a client on-the-spot difficult, time-consuming and interruptive for a new team member trying to find an answer to a specificquestion. ICT Central also had a regular turnover of staff and the majority of employees were short-termexternal contractors.I have a qualification in workplace training, am a highly organised person, and have a lot of skills andexperience in managing, sorting, retrieving and reporting information. To benefit my fellow team membersand the organisation, I led the creation of the ICT Central Knowledge Base.Leading a project team including three senior helpdesk officers, relevantinformation was gathered from as many sources as possible. I designedan information management structure/data management model to mosteffectively store, organise and recall the most appropriate informationwhen required by a user. As I developed the structure using IT and datamanagement principles my team tested it rigorously and providedongoing feedback enabling the interface and storage structure to beadapted in response to experienced user feedback, making it the mostuser-friendly and effective system possible. In collaboration with myteammates and my manager I integrated several additional informationsources including an applications listing, contacts, agencies and site lists.From end-user discussion the most preferred search filter format wasdetermined to be a Google style search box which I incorporated as a dynamic search field filtering theknowledge table by keywords. Additionally team brainstorming recommended linking search results withquestions that prompted the user with necessary and useful trouble-shooting questions for categorisedissues (eg. for desktop issues, to always identify the desktop asset number), especially of value to newcontract staff to reduce training time. Finally by managerial request I installed a password-protectedadministration interface to ensure all new knowledge was vetted by a senior team member before it becamevisible to all users. Page 28 of 37
  • 29. Resumé for Dain Sanye 6 June 2011The ICT Central Knowledge Base collates, organises and enables instant access to the combined problem-solving knowledge and skills of all current and previous ICT Central helpdesk officers. My vision andleadership in the development and management of this database now enables multiple users tosimultaneously access to a single information source containing the combined experience and trouble-shooting activities of all helpdesk officers in the customer services branch from 2007.Project: State of Ageing in South Australia reportMy management of the State of Ageing in South Australia report is one example in my resume proving myleadership and coordination in managing a diverse team, using initiative and judgement to determinepriorities while working in an intensely complex environment with multiple competing demands anddeadlines, and organising high and varied workloads to meet objectives and deliverables within stricttimeframes and deadlines.My management of the project and team included assuring the quality and consistency of the language anddata presentation for every part of the report including 494 statistical graphs, maps and charts while liaisingwith eight authors from three South Australian universities, additional service providers and Departmentaloffices.My organisation and prioritisation skills added five days of contingency time to the schedule set by theMinister’s Office enabling a relaxed and easily managed launch event by the Minister for Ageing, HonJennifer Rankine MP, on September 17, 2009. I managed many other tasks and additional concurrent projectresponsibilities including Circle of Friends and the eSee Talking with Family showcase for the 2009International Day of Older Persons on October 1, 2009.The Ministerial launch was very successful as described below by Dr David Caudrey, Executive Director forthe Office for the Ageing, and the report has received excellent reviews and front page media for its content,consistency and value as a reference publication."Firstly after two years of work, the Summary and Full reports were sent to our Minister with a Briefingregarding the launch. It may not sound significant but it is! I think it is important to acknowledge the efforts ofall those who have been involved in the project so far but particularly Dain. His commitment to this projectand meticulous attention to detail have been very impressive. Thank you Dain. " Helen Ottaway, ChiefProject Officer, Policy, Strategy & Research"Excellent, congratulations. Appreciate the work you have done on the State of Ageing report and the launch." Lisette Claridge, Manager Policy, Strategy & Research"Many thanks. The perfect end to a fine launch of the State of Ageing report. Many thanks to all the OFTAstaff who helped at the event of in preparation for the event. There has been universally favourablefeedback. Well done all." Dr David Caudrey, Executive Director, Office for theAgeingHistory: As an outcome of the Ageing Research Round Table, this 100,000 word reportnow provides a detailed snapshot and defines a benchmark for the contemporary andimpending situation of South Australia’s older population. The report identifiesimplications and opportunities both present and into the future influencing policy andservice directions as the population ages. These trends will affect every governmentdepartment in one way or another, and the State of Ageing report is an importantacross-government document providing a benchmark for the contemporary andimpending situation of South Australia’s older population across many themes fromtransport to housing to access to information. Page 29 of 37
  • 30. Resumé for Dain Sanye 6 June 2011Technical Skills g) Significant experience in designing and conducting research, evaluation and monitoring activities h) Demonstrated ability to produce and present high quality papers on research, evaluation and measurement for a variety of audiences i) Proven experience in the use of computer-based tools to extract, analyse, manage and present data and reports of a complex nature such as SQL, Excel, Access and online survey tools j) Demonstrated high order analytical and critical thinking skillsWithin my current and previous roles I have consistently demonstrated and proven my skills, abilities,experience and knowledge in the design, development, management and administration of SQL and 1997–2010 Microsoft Access databases and linking multiple master data sources.I have extensive experience and advanced skills with a range of data management, analysis and reportingtools including creating;  dynamic MS Excel spreadsheets and workbooks, charting and control tools for many projects and task results;  Crystal Reports and Xcelsius dashboards for the ICT Central Statistical Dashboard and Metrics reporting project; and  extensive Visual Basic for Applications coding in all my databases and information management systems.I have developed many Excel workbooks using dynamic table and chart population, controls, cell validationand protection, conditional formatting, macros for automation, and linking Excel spreadsheets to Accessdatabases. I also use MS Excel extensively at home for budgeting, finances and taxation calculations.My ICT Central Helpdesk Officer My traffic light project reporting My OFTA Initiatives collationActivity workbook displays the spreadsheet displays a summary spreadsheet uses cell validation,volume and distribution of work of current projects status frozen panes and locked cells toperformed by the helpdesk officer dynamically calculated through limit entries to those matching theselected in the drop down menu. budget and deliverable variations. Project Management database.I am also proficient with commercial databases and interfaces including Pathlore, FileMaker Pro and others,and with the Microsoft Access DECS Location Services System (LSS) (sites and services booklet) and Exec2000 correspondence tracking databases. I have linked and integrated these data sources with myinformation management system (IMS) enabling Workforce Development staff to appropriately view, searchand access all their individual work process information through my single IMS. Page 30 of 37
  • 31. Resumé for Dain Sanye 6 June 2011Project: Analysis of Pre-service Practicum PlacementsMy management of the Analysis of Pre-service Practicum Placements data project to meetthe facilitation reforms of the COAG national partnership agreement for Smarter Schools—Improving Teacher Quality: more effectively training and placing teachers to minimise skillshortages and enhance retention by improving the quality and availability of data is oneexample from my resume demonstrating my ability to effectively manage the collection,analysis and interpretation of data from multiple stakeholders and to a variety ofaudiences.I utilised single source site data to link to data supplied by four placement providers;including the University of South Australia, Flinders University, the University of Adelaide,and Tabor Adelaide. I creating a dynamic look-up, filter and update form in my practicumanalysis database to cleanse all the fields from the data provided by the placementproviders to ensure accurate data relationships for the analyses. I linked source data fromthe LSS and WD IMS, and imported extracts of staffing entitlement and allocation (SEA)system. I managed all the data in unique tables with relational links to ensure consistencyof results.I created the single dynamic analysis database to ensure consistency of my and future data analyses withconcatenating dynamic criteria filters. I analysed the source data, counting results by various categoriesincluding but not limited to regional distributions, education sector distributions, teaching sectors (primary,secondary, etc) and class year levels (R–2, 3–7, 8–12). I wrote a 113 page report on the results of mypracticum placements analyses.I have written many other reports and supplied analytical data responses using this practicum analysisdatabase to inform and support organisational objectives and decision making processes including theTeacher Education Taskforce, School Centres of Excellence and AST to ACARA site reporting analyses.I applied my initiative and experience to appropriately chart and tabulate the results of my analyses using aconsistent variety of coloured legends, pie and doughnut charts, column, stacked column and 100% stackedcolumn charts.I resolved a number of complex issues during this project; most especially having to take on themanagement of the project without any previously created project management or data management guides,no historical reference lists or described design schema for the analyses or reports. I developed each of thenecessary project and data maintenance documentation and products in the beginning of my projectmanagement in support of any future project management transition. Page 31 of 37
  • 32. Resumé for Dain Sanye 6 June 2011Project: Information Management SystemsMy Information Management Systems (IMS) for DECS and DFC are one example from my resumedemonstrating my ability to lead a collaborative, multi-disciplinary team to initiate and formulate programs tomeet strategic targets.I engaged and am leading a working party project team of stafffrom ASO2 Administrative Services Officers through ASO5Senior Project Officers and an ASO8 Manager, Ms KarenGrigg, Pathways and Innovation, to continuously improve theWorkforce Development IMS to adapt and meet business unit,Directorate, Department and State Strategic Plan goals.My management of these systems has significantly reducedduplication of work, planned for expansion, and provides allusers with instant, dynamic, accurate and consistentinterfaces and reports.The user guide, technical manual and documentation standards I wrote to accompany the IMS will beavailable during an interview.HistoryDirectorates produce a lot of work and follow repetitive processes containing similar content; for example,management of projects and events, administrative, business and financial responsibilities. When a newactivity starts, individual staff may have to repeat the development of documents, re-learn the preferredstyle/format and location for reporting necessary information, and identify both historical and current activityfor similar and related activities.I led the development of the IMS to store all thisinformation in a single database application. Theapplication identifies the logged in user and dynamicallyfilters, sorts and transforms relevant information throughsimple drop down menus and command buttons topopulate standardised report templates, meeting theneeds of the individual officer as well as automaticallycollating, summarising and reporting the informationneeded by managers and Directors for status,achievements, risk management, work programs andbudget financing.The IMS ensures the format and layout of reports is consistent with report information being specific to aselected activity, individual, team or the whole Directorate. The system records the processes followed toachieve the goal as well as providing new staff immediate access to relevant filtered information in the samelocation and style.Managers can access up-to-date information to instantly identify and follow up on any condition, expenditureor outcome variations the system identifies and automatically flags due to budget overspend or deliverabletarget date breaches.The system also makes individual project officers aware of current or potential breaches through their ownindividual dynamically filtered reports. Whole-of-team reports are dynamically produced for managers as areDirectorate-wide reports for the Director at any moment-in-time. Page 32 of 37
  • 33. Resumé for Dain Sanye 6 June 2011Project: Learning Management SystemMy management and expertise in the development of a newand fully integrated Departmental learning managementsystem (LMS) is one example from my resumedemonstrating my excellent judgement and decision-makingwith a state-wide impact.I am leading the research, liaison and design requirementsfor the new LMS to negate any duplication of data entry andprovide significant additional services to the wholeDepartment, individual business units, and all corporate andsite-based staff especially including increasing employeeretention by value-adding individuals’ skills, experience,knowledge, training and qualifications to support eachindividual site-based and corporate employee, team,business unit and Directorate, and the identifying the totalvalue of those strengths within the Department.Additional services I included in the design requirementsand capable by the new LMS include: the collation, reporting and follow-up for professional development of nationally accredited and non-accredited qualifications, specialist skills, knowledge and experience in teaching, corporate and leadership staff; linking information to e-Portfolios, event management and attendance records; and human resource information; integrated access to online courses including DECS registered training organisation (RTO) certification, OHS&W, fire warden, ICT and Disability awareness training; and an automated template of staff resumes including work history, skills and qualifications, and references and referee reports.These innovative links to existing yet currently disconnecteddata types for all DECS employees will provide enormous advantages to DECS employees in career andprofessional development, reducing wasted time in the individual collation of this information and stress informatted and information to be included. The new LMS will provide the Department with a clear view of itshuman resources strengths and opportunities for professional growth and risk management, enablingvaluable staff to be targeted for skills or opportunities currently relying on the individual to identify and thennavigate potentially complicated career or learning processes to achieve.I strongly believe the greatest strength of DECS and the public service is having a large pool of diverseindividuals with the desire to perform at their best and be supported by the organisation. My replacement ofthe learning management system is designed to improve the accessibility and value of these individualhuman resource strengths to DECS and the public service. Page 33 of 37
  • 34. Resumé for Dain Sanye 6 June 2011Policy and Analytical Skills k) Proven capacity to quickly develop an understanding of Directorate operations and policies and an ability to apply this understanding in a manner appropriate to the level of this position l) Demonstrated knowledge and understanding of policies and principles relating to equal employment opportunity programs and Occupational Health, Safety and Welfare m) Demonstrated ability to evaluate complex issues and to recommend appropriate solutions consistent with Directorate policiesDECS is committed to an education system pursuing excellence for all Australian schools, where every childreceives the highest quality education. This commitment is part of a national agenda for school reform, theEducation Revolution. As a member of MCEECDYA, the Australian Government is also committed toimproving teacher workforce reforms. The National Partnership on Teacher Quality identifies thedevelopment of National Professional Standards for Teachers to inform the development of further reforms toimprove consistency of and define quality teaching. AEEYSOC’s support of MCEECDYA, The Le@rningFederation Schools Online Curriculum Content Initiative, AICTEC’s implementation of the Digital EducationRevolution, and ACARA’s national curriculum (K-12), national assessment program, national data collectionand reporting, are additional groups pursuing excellence for all Australian schools.One example in my resume requiring my knowledge of standards and evidence-based outcomes is in myAnalysis of Pre-service Practicum Placements project for the DECS Teacher Education Taskforce. I used myknowledge to produce effective baseline data management and evidentiary analyses of SA pre-serviceteacher quality to provide and inform the Teacher Education Taskforce with accurate and effectiveinformation to meet the new (draft) National Professional Standards for Teachers.My evidence based analyses and information management skills are also heavily utilised in my work toimprove the standard of learner outcomes and appropriate assessment practices for my workgroup. My skill,experience and qualification in sharing education and training, effectively improves the learning outcomes ofmy peers. This is just one of my contributions to outcomes-based professional development; including skills,knowledge and awareness of current information and communications technology and infrastructure as wellas opportunities for information and data management and analysis.I have performed analysis, review and development projects for DECS Workforce Development including theAnalysis of Practicum Placements project; and the governance of OFTA, FDC and SA Health businessservices.I provide ongoing expert advisory and consultation on information and communications technology for SouthAustralian public service business units and staff.My personal achievement in obtaining a Certificate in Training and Assessment in 2008 is additionalevidence of my knowledge and drive to ensure the standards and requirements of education, training andassessment enable me to perform as both an effective learner and as a workplace trainer to expand, benefitand add value to the human resources of my Directorate.I am a member of the PSA and the IPAA, acknowledging my commitment to all public service standardsincluding EEO, ethical conduct, diversity and OHS&W.I have national accreditation in Workplace Training and Assessment and I was a staff inductor and trainer forthe FDC and SA Health ICT Services, requiring extensive research and application of these standards.I have proven knowledge of public administrative service principles including the responsibilities of OHS&W,EEO and Information Management that are required to perform the comprehensive induction, orientation andtraining of new permanent and contract agency staff. Page 34 of 37
  • 35. Resumé for Dain Sanye 6 June 2011My work to create the ICT Central Helpdesk Training System included producing learning aids, training aids,and a training schedule for the regular induction of new temporary helpdesk officers within ICT Central. Usingmy Certificate IV in Training & Assessment I developed effective learning aids, training aids and the trainingschedule for helpdesk officers in ICT Central that met all the requirements of working in a public serviceinformation technology and administrative environment.I have proven my commitment to the principles and practices of public service throughout my employment,internal and external training, and dedication to continuous business improvement for internal and externalclients; (examples of my continuous improvement projects that improve the occupational environment,improve customer service, improve quality and identify, minimise and collate risks will be available at aninterview). Page 35 of 37
  • 36. Resumé for Dain Sanye 6 June 2011Proven experience in designing and conducting research or monitoring activitiesProject: eSee Talking with FamilyI planned and managed the eSee Talking with Family project from 2009–10 involving a wide range ofstakeholders including several demographic age cohorts of members of the public and non-governmentorganisations including SIS and ARPA. I wrote a project proposal, project brief, multiple project status reportsand a post project review evaluating the success, lessons and future opportunities of the project.In our society it is common for children to travel and live in different towns, states and countries; far more sothan for previous generations. This creates a significant issue for older people unable to see family memberson a regular basis and especially to see new grandchildren, most notably for older people from culturally andlinguistically diverse backgrounds. Delivering the right services and the right information is a priority action ofImproving with Age: Our Ageing Plan for South Australia. The number of South Australians over the age of65 is known to increase almost two-fold to nearly half a million individuals between 2011 and 2031. This willhave an enormous impact on the ability of the current social structure to provide the necessary and desiredservices in the regions required. As most people prefer to age-in-place, in their own locality, as the nextgeneration retires they will be located in entirely different regions to the current over-65 age group.The next generation of retired South Australians, the baby boomer generation, is alsosignificantly different in expectations and experiences than the current over age 65generation and will require significantly different policies and programs to engagethem in the community and enable the community to support the services andprovide the information they expect. The current 65 plus generation is approximately20% computer literate while the baby boomer generation is approximately 80%computer literate. This rapid increase in computer literacy in the older population willenforce an expectation for every service and provision of information to be madeavailable and easily accessible online.To engage current older South Australians with the uses and value of technology and prepare for the nextgeneration I proposed and implemented a trial of my eSee Talking with Family project. eSee Talking withFamily project has installed internet video cameras in the publicly accessible internet lounge of the SeniorsInformation Service (SIS) and the Australian Retired Persons Association (ARPA). As project manager forthe eSee Talking with Family project I liaised with and successfully engaged SIS in the social values andbenefits to the community of providing instant video communication to older South Australians with zeroactual and ongoing telecommunications charges. My service aims to reduce social isolation by enabling olderpeople to see family and friends who are interstate or overseas in real time.I communicated technical concepts to volunteers and the over-65 public demographic with easy tounderstand written and oral instructions. I wrote how-to-use guides appropriate to the target clienteleincluding preparing for, using, installing, configuring and trouble-shooting the web-cameras installed at theSIS internet lounge and trained volunteers in their process. My guides included screen captures, step-by-step instructions, notes, references and help. I developed these guides further and distributed them toadditional non-Government organisations including the Australian Retired Persons Association (ARPA).This project will reduce the social isolation of older people by providing current video communicationstechnology for free. Older South Australians can contact family and friends interstate and internationally withreal-time audio and video, (ie videophone), using the free internet lounge at the Seniors Information Service(SIS) in Waymouth Street. My management of this project has achieved an upgraded SIS internet loungewith user friendly web-cameras, how-to-use guides and technical installation/support, and media coverage. Page 36 of 37
  • 37. Resumé for Dain Sanye 6 June 2011The eSee Talking with Family service was showcased at the 2009 International Day of Older Personscelebration event and 2009 Council on the Ageing IT Expo.Project: Senior Friendly Mobile PhonesIn response to a request from the Ministerial Advisory Board on Ageing (MAB) Iresearched internationally available mobile phone designs and functions that areconsidered senior friendly. I wrote a full report on my findings and presented this reportto MAB. I then wrote a letter to the eight largest mobile phone manufacturers for theAustralian market describing the research undertaken and the recommendation of theOffice for the Ageing (OFTA) and MAB for the development of senior friendly mobilephones to service the increasingly older consumer population. I included a request for each manufacturer tocommunicate and collaborate with OFTA during future development of senior consumer targeted mobiledevices. The letter was co-signed by the Executive Director of OFTA and the chairperson of MAB.I work closely with project officers, program managers, managers, administration staff, graduates,coordinators, finance officers, funding managers, and media and communications officers; providing myprofessional skills, experience and knowledge in information technology, business services, administration,and project management; while learning from and utilising the professionals skills, aptitudes and abilities,experience and knowledge of people around me. I work on many projects and programs with a variety ofgoals including reducing social isolation, preventing abuse, developing technology, information management,marketing, media advertising and communications, engaging clients or providing customer service,developing systems and processes, writing documentation, training, research and the conceptualisation ofservice possibilities for development.Project: FDC Business and Customer Service Centre RestructureMy restructure of the Family Day Care Business and Customer Service Centre officers’ roles andresponsibilities is one example from my resume proving my ability to manage human, physical and financialresources to meet performance targets.To increase the efficiency and effectiveness I initiated a restructure project focussing the existing job rolestowards individuals with the desire and skill to perform specialised responsibilities at a higher professionallevel. This included transforming twelve general administrative service roles into:  focussed customer service and complaints officers,  specialised data entry staff, and  entry-level clerical staff.My restructure resulted in an overall 2.4FTE reduction in staff salary costs due to the increased efficiency ofstaff processing their reduced range of responsibilities, and enabled the upgrading of several positions to ahigher level increasing morale and staff retention. For example, data entry staff no longer answering regularand interruptive phone enquiries and being target employed for their data entry speed and accuracy nearlydoubled the productivity of data entry.HistoryThe FDC had already been centralised with regional officers moved to a central location;however, the roles and responsibilities of each officer remained static. Upon starting myrole with the FDC I quickly identified opportunities to improve efficiency, reduce repetition,save significant salary costs and create opportunities for advancement and theprofessional development of specialist skills for existing staff. Page 37 of 37

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