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Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
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Daemon Software and Services - Introduction & Company Profile

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  • 1. DAEMON SOFTWARE & SERVICES Introduction
  • 2.  Introduction  Our Services  Global Presence  Our Team  Case Studies  Clientele and Global Alliances Content 2 © Daemon 2014. Confidential. All Rights Reserved
  • 3. 3 • Headquartered in Singapore, over 200+ people globally & growing organically • Coimbatore and Bangalore Delivery Centers with corporate office in Bangalore • Global reach with operations in Singapore, India – Delivery Centers, US, Australia, New Zealand, Malaysia, UK, Thailand and CALA region • Partnership with key industry stakeholders. E.g. Oracle and System Integrators like Cap Gemini, IBM, Accenture, CTS and Mindtree Customers Telco Banking & Financial Services System Integrators Daemon is a gold partner to Oracle Particulars Explanation Headcount 200+ Consultants Presence 10 Countries Customers 15+ Multiple delivery centers in India DAEMON Snapshot 3 © Daemon 2014. Confidential. All Rights Reserved
  • 4. Mission • To Help our Clients Innovate and Achieve Success in the areas of Business Operations and Technology Vision • To be one of the most respected IT Solutions Provider globally • Admired for Consulting, Technology & Quality of its Talent Values • Customer First • Quality Focused • Reliable - Deliver as promised Daemon Core DNA 4 © Daemon 2014. Confidential. All Rights Reserved
  • 5. Daemon ensures availability of specialist skills and Domain SME’s Best in class delivery and support processes aligned to ITIL V3 standards, Six Sigma, ISO 27001 and ISO 20000 Integrated tools that facilitate automation and process efficiencies People Process Tools Global delivery center to support customers with the best in class Technology and infrastructure Technology Global Partnership with OraclePartners Development Solutioning BCP Change Management Roadmap Managed Services Embracing Latest Technology for Our Value Proposition 5 © Daemon 2014. Confidential. All Rights Reserved
  • 6. 6 Inputs Inputs Inputs Inputs Outputs Outputs Outputs Outputs • Identify stakeholders • Understand Objectives • Analyze biz requirements • Audit • Stakeholder Management • Business requirements • RCA matrix • Project approval • Technical Architecture • Solution Design • Quality Assurance Strategy • Risk Management • Defined scope • Design Specification • Implementation Plan • Risk Matrix & budgets • Agile Methodologies • System integration • Best Practices • Iterative Delivery • Implementation • System test • User acceptance test • Development sign off • Quality of service • Minimize disruptions • Post deployment stability • Maintenance Readiness • Deployment • Customer acceptance • Training • Support Transition Discovery Design Develop Deploy Engagement Framework- D4 Approach 6 © Daemon 2014. Confidential. All Rights Reserved
  • 7. Passionate about client’s success We owe our existence to clients and this mantra is built into our DNA. We will do everything possible to help our clients achieve their business objectives. Testimony to this is our 95% retention rate and the fact that many of our customers and partners have has a working relationship with Daemon for the last 9 years since Daemon started operations Value for Money With the advantage of flexible offshore-onshore operation delivery models and extensive experience in providing Managed Services , our clients can leverage and build on the economies of scale Laser-sharp Focus on Technology Innovation and Simplicity Daemon has a built deep and critical mass of domain expertise in the areas of Billing and CRM that spans across all major platforms People Strategy We believe our people are the reason for Daemon’s success hence we continually focus on developing their professional expertise and strengths and have built a strong team of technology and domain experts committed towards quality service delivery Long Term Vision We believe in building long-term relationship with our clients by focusing on client success with a disciplined approach to solutions delivery and technology innovation which has ensured an impeccable reputation for Daemon in the industry Why Daemon 7 © Daemon 2014. Confidential. All Rights Reserved
  • 8.  Introduction  Our Services  Global Presence  Our Team  Case Studies  Clientele and Global Alliances Content 8 © Daemon 2014. Confidential. All Rights Reserved
  • 9. Service Offerings Siebel CRM Oracle Suite of Products Carrier & Consumer Billing Comverse and Kenan Suite of Products System Integration & Middleware Order to Activate Processing Mobility Solutions E-Commerce, Portals and Custom Development IT Service Management Cloud lifecycle management Daemon Service Offering 9 © Daemon 2014. Confidential. All Rights Reserved
  • 10. Daemon Expertise …1/5 Oracle Suite of Products • Deep expertise in Oracle Communication Suite with experience in the implementation of BRM, NCC, OSM, ASAP and UIM • Experience in conducting more than 30 technology enablement programs for Oracle customers with successful implementation and rollout of applications to as many as 4000 users. • Upgrade experience in Oracle BPM (SOA enabled) backend application integration across various industries including MVNO enablement Siebel CRM • Capabilities include SOA Integration, Sizing, Technical reviews, performance tuning, troubleshooting, business process automation and MDM • Application focus areas include Siebel Enterprise and On-Demand, Oracle Policy Automation, Business Intelligence Publisher, Oracle SOA Suite and OBIE (Siebel Analytics) • Siebel life cycle and comprehensive Siebel functionality with assured quick Siebel CRM upgrade 10 © Daemon 2014. Confidential. All Rights Reserved
  • 11. Daemon Expertise …2/5 Mobility Solutions • Mobile application development in major technology platforms such as iOS, Android, Blackberry, Windows, Symbian, Java, HTML5 & Sencha • Mobility solutions includes enterprise field management systems catering to FMCG & Pharma sales & order distribution solutions • Travel & Logistics – airline , cab/taxi services, track & trace solutions • Healthcare industry – B2B portal solutions & product catalogue Order to Activate Processing • Orchestration tools (OSM, TIBCO Business Works, Workpoint) • Self /Agent care integration of CRM with Network Elements • SOA integration that connects across apps and systems • Solutions aimed at reducing Customer data inconsistencies and enabling seamless integration across applications that help marketing departments identify and serve high value customers. 11 © Daemon 2014. Confidential. All Rights Reserved
  • 12. Daemon Expertise …3/5 Comverse & Kenan Suite of Products • Deep expertise in Comverse Billing products, implementation of Kenan FX, BP, OM and Comverse One suites • Experience in successful implementation and rollouts on Fixed, wireline, mobile, broadband and convergent services • Upgrade and migration from Kenan/BP8.x/OM1.x to Kenan/FX 2.0 • Integration of upstream and downstream systems like Conexon/ NagraVision for Broadband & Digital TV, ConnectVU/ Ericsson HLR/ADM/MINSAT for Voice and Mobile Data, Clarify/ Siebel/Business Objects for CRM and Analytics Carrier and Consumer Billing • Technology transformation, Implementation, Integration and Managed services • Upstream applications like CRM, Order management, Provisioning and inventory management. • Downstream applications like billing automation, marketing, revenue assurance, fulfillment and reporting • Comprehensive expertise in configuration, rating, mediation, migration and upgrades across all major Billing platforms like Kenan/C1 (Comverse), Oracle BRM, Amdocs, BSCS & CSG (Intec) 12 © Daemon 2014. Confidential. All Rights Reserved
  • 13. Daemon Expertise …4/5 E-Commerce, Portals & Custom Development • E-commerce and web based Business (B2B) Portal development • Experience in platforms like Websphere Portal , ATG • Experience in various Java IDE (Eclipse, Netbeans, IntelliJ) • Experience in Hibernate, Spring, JSF, Struts, JSP, JMS, Drools, Spring Batch and Spring Roo • Other php, java and dot net based custom applications and solutions System Integration and Middleware • Strategy and Architectural services around service oriented architecture (SOA) and Business Process Management (BPM) • Internal integration (EAI), partner and customer integration (B2B/EDI),and web services (B2C) • Solutions aimed at enabling seamless integration across applications with Oracle Fusion, Webmethods, Tibco, SAP Xi and other Billing/CRM interfaces. 13 © Daemon 2014. Confidential. All Rights Reserved
  • 14. Daemon Expertise …5/5 Cloud lifecycle management • Complete Cloud Lifecycle Management (CLM) that includes • Resource management:- Network containers, compute pools and resources and storage • Service blue prints:- Service definition, service component and service deployment definition • CLM service catalogue IT Service Management • End-to-end IT service management solution implementation that includes • Service strategy:- Demand management, financial management and service portfolio • Service design:- Capacity management, service level management and availability management • Service operation:- Request fulfillment, incident management and problem management • Service transition:- Asset management, change management and release management 14 © Daemon 2014. Confidential. All Rights Reserved
  • 15.  Introduction  Our Services  Global Presence  Our Team  Case Studies  Clientele and Global Alliances Content 15 © Daemon 2014. Confidential. All Rights Reserved
  • 16. 3377 Hartford Ln Frisco, TX 75033 USA : (469)777.3279 : www.daemonsoftware.com : Sales@daemonsoftware.com 711, 8th Main Indiranagar 80 Feet Road, Bangalore, Karnataka : +91 810 5777 335 : www.daemon.co.in : sales@daemon.co.in 64, Persiaran 65C Pekeilling Business Centre 53000 Kuala Lumpur Malaysia : (65) 6844-7844, (65) 9758-5695 : www.daemon.co.my : Sales@daemon.co.my Span Ventures Pvt. Ltd., SEZ, Pollachi Road, Eachanari, Coimbatore - 641 021, Tamil Nadu, : (469)777.3279 : www.daemonsoftwarae.com : Sles@daemonsoftware.com HQ- 180 Paya Lebar Road #09-02 Yi Guang Factory Building Singapore-409032 : (65) 6844-7844, (65) 9758-5695 : www.daemon.com.sg : Sales@daemon.com.sg Mynshull House 78 Churchgate Stockport Cheshire SK1 1YJ : ((65) 6844-7844, (65) 9758-5695 : www.daemon.co.uk : Sales@daemonsoftware.com Daemon’s offices across the globe 16 © Daemon 2014. Confidential. All Rights Reserved
  • 17.  Introduction  Our Services  Global Presence  Our Team  Case Studies  Clientele and Global Alliances Content 17 © Daemon 2014. Confidential. All Rights Reserved
  • 18. Encourage Performance Capability Index Motivated Work Environment Open door approach Half yearly Performance Review Training & Development Knowledge Management Employee Empowerment Rewarding Excellence Performance focused Employee Communication  Talent pool of 200 worldwide  Engineering and Management graduates from Tier 1 national and international institutes like NIT, IIT Building Leaders Our Workforce 18 © Daemon 2014. Confidential. All Rights Reserved
  • 19. 4% 5% 6% 32% 31% 4% 18% Program/ Project Managers (8 to 12 Years) Senior Architect (8 to 10 years) Architects (6 to 8 years) Senior Consultants (5 to 7 years) Consultants (3 to 5 years) Business Analysts (4 to 6 years) Associate Consultants (1 to 2 Years) Workforce Matrix 19 © Daemon 2014. Confidential. All Rights Reserved
  • 20.  Introduction  Our Services  Global Presence  Our Team  Case Studies  Clientele and Global Alliances Content 20 © Daemon 2014. Confidential. All Rights Reserved
  • 21.  To transform the billing system using the RODOD solution by utilizing Oracle's stack of communications products to fulfill the orders effectively and quickly  Effectively managing the order life cycle & automating the existing processes to get reduced order fulfillment time  Centralized product hub(PH4C) to design and publish the offers to CRM & BRM using AIA  BRM to manage the billing information and OSM for order fulfillment  Siebel CRM act as a Customer Master and interacts with OSM / BRM  OSM employs request and response flow for all the communication  Following services were implemented (Mobile,Wibro,PSTN,SOIP,IPTV,Internet,Wifi)  Subscribing to local/long distance/international carriers of other networks to get a converged bill  Complex discounts on both usage & bill amounts  Usage rating involving CDRs from domestic switches and inbound & outbund roaming usage  Built a single platform to bill all the different customer base  Reduced the time to market for design & marketing of new business offerings Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM APAC Tier-1 Telco – Billing Transformation 21 © Daemon 2014. Confidential. All Rights Reserved
  • 22.  Migrate and upgrade existing Billing and Revenue Management applications and integrate more than 100 integration points / processes and ensure seamless data flow into the BRM backbone  Realign and Configure wholesale, business and residential plans and manage all BRM operational production systems  Worked with multiple vendors & customer teams ensuring a successful migration and integrated more than 100 points and processes to ensure a seamless flow of data  Development and integration on multiple technologies including Kenan FX 2.0 Jakarta Struts, Oracle, PL/SQL, Java / JSP / SQL / Perl, ASP.NET, ICSS and Clarify CRM  Daemon used a Global Distributed Delivery model with two parallel teams (migration and integration projects) working out of multiple locations, co-ordinating with project and change management teams to bring in delivery timeframes  Daemon streamlined the complex requirements including multiple interfaces and simplified the BRM operations process thus reducing TCO through improved cycle times, automation, standardization and leverage  One of the few upgrades to go-live with Kenan FX 2 with minimum post cutover issues  Daemon earned tremendous appreciation for the efforts and the Client handed over entire configuration requirements and production support activities to Daemon as a result Objective Solution Result European Tier-1 Telco - Migration Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM 22 © Daemon 2014. Confidential. All Rights Reserved
  • 23.  A Top-tier European Telco entrusted Daemon to migrate thirteen different billing instances in separate legacy systems to a single platform  Provide managed services to handle their billing operations, testing and application development efforts  Daemon IP was merged into the team’s operations for process standardization and automation  Innovative IP included One-touch billing, on-the-fly reports and pre-bill checker  Managed Services: Billing IT Operations, IT Helpdesk, Application Support, Release Management, Configuration and Development, Operational Reporting  Providing innovative solutions and implementing Daemon IP and best practices as the prime service provider and managing other providers like Infosys, Capgemini, and Comverse  Worked with multiple vendors & teams and ensured a successful migration for thirteen different countries running on different legacy systems all integrated into a single billing instance  Recaptured lost revenue through improved accuracy and fewer conflicts  Increased overall customer satisfaction and reduced maintenance and support costs  Daemon was able to effectively align itself with the client and received overwhelming appreciation leading to us being made the prime service provider for their BRM operations and managed services Objective Solution Result European Tier-1 Telco - Enterprise Billing Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM 23 © Daemon 2014. Confidential. All Rights Reserved
  • 24.  A Top-tier European Telco entrusted Daemon to provide Oracle Siebel implementation and operational support  Daemon provided end-to-end Siebel implementation from proof of concept to all phases of design, development, testing and deployment  Daemon worked with multiple vendors & customer teams and ensured a successful integration of Siebel CRM platform with their billing systems  Improved customer services through better visibility from order to cash for company and customer  Greater product and pricing flexibility by limiting re-work and new product sets  Increased overall customer satisfaction and reduced maintenance and support costs  Daemon acted as a partner and gatekeeper for the client and to ensure a implementation and smooth integration of the CRM apps ands operational processes Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM European Tier-1 Telco – Oracle Siebel 24 © Daemon 2014. Confidential. All Rights Reserved
  • 25.  To design a customized Pan-European CRM solution on the oracle 9i platform customized exclusively for client which is primarily used for Handling and Managing Telecom orders over their lifecycle  To support the CRM operation  Developed a configurator with additional fields on order configurator, new rules and prefixes related to orders. Changes regarding User interface were incorporated  System Administrator activities such as defining Concurrent Programs, Request Sets, Executable and Value sets  Creating Utility Programs (Responsibilities) as per project requirements  Creation and Enhancements of PL/SQL Packages, Procedures, Functions for data population and updation as per business requirements  Improved customer services through better visibility from order to cash for company and customer  Greater product and pricing flexibility  An effective and low cost CRM solution Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM European Telco – Oracle EBS CRM Solution 25 © Daemon 2014. Confidential. All Rights Reserved
  • 26.  To consolidate the view of a customer across the whole organization and provide single instance of each application while containing its own silo of information  Analyse, Design and Develop interfaces using WM components (Integration server, Developer, Broker, Designer, Trading Networks and JDBC Adapter)  Daemon proposed a step-by-step integration solution that integrates all the systems together using the webMethods (WM) ESB Platform  Centralized all information into one data center, with one instance of each application  Developed custom adapter services and Java services to interact with resource tier  Supported the SIT, UAT by creating the test cases, gathering test data, tested and documented the Troubleshooting guide, and facilitating issue resolution and product warranty  Quicker response to customer issues and easier analysis of its customer base  Linked all the systems together using the WM ESB Platform which provided reliable messaging between the applications. It reduced the growing number of ad hoc links, data inconsistencies and errors, and sped up processes such as customer provisioning  Improved the provisioning process and provided end-to-end visibility in real-time business processes with fault management, order handling, billing and configuration, and inventory management systems. Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM European Tier-1 Middleware Solution 26 © Daemon 2014. Confidential. All Rights Reserved
  • 27.  To replace the legacy CRM application (ITSM systems - BMC) with Oracle Siebel CRM and provide the integration layer between all internal systems for better and efficient data flow  Replaced the IT service management by integrating with the WM’s EAI, BPM, B2B technologies and seamless integration with systems like error handling, fault management, order handling, billing & configuration and inventory management  Requirement gathering, high Level and low level design, development of the interfaces with flow services and Java services  Developed end to end business processes between fault management, Order handling, billing & Inventory management  Created Sql/PL stored procedures for adapter services and transaction management  Improved customer services through better visibility exposed with the new CRM Solution  Streamlined the process of error handling , notification mechanisms with mailing, ticketing and logging  Reduced maintenance and support costs with the new automated solution  Daemon acted as a partner and gatekeeper for the client to ensure the end to end implementation and smooth integration of the Oracle Siebel CRM Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM European Telco- CRM & Middleware 27 © Daemon 2014. Confidential. All Rights Reserved
  • 28.  Provide Level 3 and Level 4 support for the EAI solution. The client's business combined with the nature and complexity of the EAI solution, demands 24 X 7 support to enable smooth functioning  A central EAI solution support team was formed to provide Level 3 and Level 4 support for the projects in production as well as in development and testing  Support system based on the Global Service Model (GSM) to provide 24x7, third level support. Onshore support began initially, and the offshore team was set up later. Onshore and offshore teams regularly reviewed tasks, thus knowledge transfer was efficient  Daemon formulated a Process to track the ticket to resolution/closure  Collected performance metrics and did Root cause analysis of the tickets  Streamlined and automated the “build” and “packaging” process with an increase in the number of users at various stages of integration and additional tasks  All the issues discovered/reported by the users were recorded and tracked. The issues were either resolved depending on the criticality via patches or scheduled to be resolved in future releases  Improved turnaround time resulting in increased user satisfaction with the support  Detailed status-reporting to the client and the users  Automated build system for the product ensuring a consistent build mechanism Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM European Telco Middleware Ops 28 © Daemon 2014. Confidential. All Rights Reserved
  • 29.  The leading provider for Telecommunication services in Singapore entrusted Daemon to provide integrated BI Solution  End-to-end integrated implementation of Business Intelligence solution with Informatica 8.5 and Crystal reports  Developing interface file for transferring & reconciling revenue (journal) information from Kenan to SAP System using ETL Tools & Business Objects  Involved in all activities related to the Management Reports  Crystal Reports 9 or Business Objects are used for formatting as per the User request  Improved customer services through better visibility from order to cash for company and customer  Increased overall customer satisfaction and reduced maintenance and support costs  Improved Visibility to Higher Management of the software stack Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM APAC Telco- BI Implementation 29 © Daemon 2014. Confidential. All Rights Reserved
  • 30.  Create a UDB (Unified DataBase) Centralized system to Monitor & Track the telecom network solutions such as Configuration Management, Fault Management, Performance Management and Trouble Ticketing System  Analyze the fault on Networks & Resolve quickly to avoid huge penalty paid to service providers and produce ND reports  DWH - EDW Layer for Real time Analysis using Greenplum Multi core MPP database  ETL Architecture to extract data from various locations at using Informatica 8.6.1  Flexible Layers of Warehouse from EDW (For Real Time Reports) & RDS (For Complex Dashboards)  Storage of data and reports in a centralized location for analysis at a later date for organization learning (with help of information life cycle management)  User-friendly reporting structures to create ad-hoc reports & Summary dashboards to Top level  Cost reduction and increased productivity through improved cycle times, automation, standardization and leverage  Highly interactive reporting system allowed business to access critical reports in real- time without IT intervention Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM BI-UDB (Unified DB) Project -A large Telco 30 © Daemon 2014. Confidential. All Rights Reserved
  • 31.  The incumbent and leading provider for all range of Telecommunication services across Australia entrusted Daemon to transform their mobility solution from Legacy System to a convergent billing system (Kenan /FX). This project involved implementation of Kenan/FX (BPv11.7), Siebel and customization of these systems to meet Client’s Business requirements  Daemon provided end-to-end Mobility Solution implementation from proof of concept to all phase of design, development, testing and deployment  Daemon worked with multiple vendors & customer teams and ensured a successful design and delivery of Mobility Solution.  Support Requirement Analysis phase, Design the Integration Design Document and Integration, Development & Testing of Siebel CRM  Configuration, Integration, Development & Testing of Kenan Application  Configuration, Development & Testing of Real Time Rating Application  Automated order fulfillment Solution (Reduced Manual Work)  Automated Product Launch Solution (Reduced Manual touchpoint)  Reduced Time To Market for new product Launches  Reduced cycle time for order fulfillment Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM Leading APAC Telco - Mobility Solution 31 © Daemon 2014. Confidential. All Rights Reserved
  • 32.  A Top-tier European Telco entrusted Daemon to provide Oracle OSM implementation and operational support  Resolve Business and IT challenges by providing integration and orchestration for activation of services involving Multiple Network Elements and billing system  End-to-end OSM implementation from proof of concept to solution design for all the phases, development, testing and deployment  A new product catalog was designed with structure (products with multiple levels), conversion, substitution and rendering rules  A new order entry application was incorporated to make full use of the enhanced product catalog along with OSM  Interfaces to existing systems were developed to ensure there was no impact to existing functionality  All clients seamlessly integrated with backend network elements  By understanding the architecture and design behind OSM, Daemon was able to take OSM’s advantages and navigate around OSM’s shortcomings.  Greater product and pricing flexibility by limiting re-work and new product sets  Increased overall customer satisfaction and reduced maintenance and support costs Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM European Tier-1 Telco – Oracle OSM 32 © Daemon 2014. Confidential. All Rights Reserved
  • 33.  A satellite broadcaster with offerings in broadband and pay TV services entrusted Daemon to provide consulting services for integrating their CRM platform with their core Billing and OM platform including design, development and testing efforts  Daemon worked with multiple vendors & customer teams and ensured a successful integration of a Chordiant based CRM platform with their Arbor based billing systems  Included additional reconciliation projects on the Arbor BP / OM, and IIP provisioning platform  Improved customer services through better visibility from order to bill cycles for company and customer  Greater product and pricing flexibility by limiting re-work and while adding new product sets  Increased overall customer satisfaction and reduced maintenance and support costs Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM APAC Tier-1 Telco – BSS Solution 33 © Daemon 2014. Confidential. All Rights Reserved
  • 34.  A Top-tier North American Cable Provider entrusted Daemon to provide Oracle OSM Design and implementation  Decrease time to market for new products and offers by using Orchestration flows  Decommission existing OM solution with Oracle OSM to remain competitive in market and to handle their incremental growth easily with better performance application  End-to-end OSM implementation from solution design for all the phases, development, testing and deployment  Integration with existing legacy order capture systems and product structure to enable optimized workflows which can integrate with new products and services with minimal impact on provisioning flow.  Interfaces to new developed activation and inventory platform from Oracle suite for seamless provisioning  Minimal manual intervention with more focus on zero touch automated flows  Realigning clients expectation with Oracle OSM product for maximum ROI and minimum support requirements for future  Achieved more than 80% tested code coverage for defect free OSM implementation  On time delivery meeting all targets, resulting in award of next project to Daemon from client Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM NAM Major Cable Provider – Oracle OSM 34 © Daemon 2014. Confidential. All Rights Reserved
  • 35.  Green field design and implementation of Oracle ASAP for newly introduced Metaswitch equipment for activation of VOIP services.  To integrate with existing Sonus PSX server for policy enforcement and to stop spilling of long distance VOIP calls over third party carriers.  Activation of High Speed Internet service over very reliable CISCO BACC equipment using Oracle ASAP  Parallels platform activation for service delivery of cloud web hosting using Oracle ASAP  End-to-end ASAP implementation from solution design for all the phases, development, testing and deployment.  Integration with OSM using the best practices and Oracle recommendations for smooth order management and more number of successful activations.  Coordinating with Client and Metaswitch equipment vendor for maximized equipment knowledge and optimal use within client network  Client’s Oracle ASAP application now with ability to process more than 2 million orders per day.  Fully automated activation of network equipment with minimal human intervention required.  Complex routing and activation logic implemented for activation multiple equipment for service activation of the same product type.  On time delivery meeting all targets, resulting in award of next project to Daemon from client Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM NAM Cable Provider & Telco – Oracle ASAP 35 © Daemon 2014. Confidential. All Rights Reserved
  • 36.  Design and re-engineer the B2B portal and integrate the call-centre services / trouble ticketing apps  Provide secure online money transfer and mobile remittance services integrated with retail branch services  Configuration of payment re-load and dealer incentive and management systems  Development of WAP based portal for mobile remittance services using JAVA, J2EE and mySQL technologies  Development of web based portal for e-remittance services using dotNet and MS SQL technologies  Implementation of enhanced reporting services using Open PHP, MS SQL and dealer incentive services using Perl, C and mySQL along with Call centre integration  Creation of Audit Trails & implementing all aspects of information security  Improved scalability of the infrastructure and streamlined the legacy systems for improved business response  Captured additional revenues with improved user interfaces and faster response times  Increased overall customer satisfaction and reduced maintenance and support costs  Systems are centralized and integrated to have a single point of control that improved the customer satisfaction and business process support for the portal Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM APAC Tier1 Finance – Remittance Solution 36 © Daemon 2014. Confidential. All Rights Reserved
  • 37. Billing CRM Middleware BI OSS/BSS Finance  Automate sales and distribution process  Reduce work hours for field sales people and track their performance effectively  Manage inventory optimally with orders communicated from the field updated real time  Manage credits to the customers by communicating collection status automatically  Analyze competitor's positioning with the customers  Enterprise field management solution to automate sales and distribution process  Automated order picking process & all orders communicated from the field were updated real time  Mobile solution included Order taking, Collection of Payment with verification of O/S Receivables, capturing competitor activities, expenses incurred, Stock check etc.  Solution provided Daily Order and collection monitoring, multi-dimensional reports, Competitor info and integration of orders/ collection/ receivables and stock with SAP, Auto SMS to customers on Order and Collections status  The order taking process is now strictly controlled with the credit limit and outstanding receivables validations through Mobile  Proper records of discounts offered to various customers are now available easily  80% reduction in the back office staff deployed for order and collection management operations and the same personnel have been deployed in other projects  100% reduction of data entry errors in invoicing and collection Objective Solution Result Mobility apps ITSM Enterprise Mobility - Field & Sales force 37 © Daemon 2014. Confidential. All Rights Reserved
  • 38.  The Middle East Airline conglomerate wanted to provide mobile ticketing services  Replicate web based ticketing experience to mobile  Provide Integration with the core ticketing system to be able to fetch real time information such as scheduling, pricing and availability  Developed custom mobile application for both IOS & Android platforms  Some of the features of the application are –  Search and book, check-in and check flight status  Receive alerts on travel and exclusive fares and packages  Convenience of 1-click booking for frequent travelers  Integrated core ticketing system to fetch real time flight & passenger services information  Improved customer satisfaction and retention  Reduced congestion at the check-in counters  Convenient self service channel for passengers  Made loyalty management easier for the airline carriers  Authenticate secure login information & provide licensed payment gateways for secure transactions Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM Mobile Airline Passenger Services 38 © Daemon 2014. Confidential. All Rights Reserved
  • 39.  Police organization in one of the European countries wanted to create a communication channel between the local community and police  Mandate was to leverage mobile devices, push technologies and social media in an integrated way to usher an active community engagement  Developed mobile application based on iOS and Android platforms  Provided integrated access to share information related to traffic control, safety incidents, articles, etc.  Users can report an unsafe situation directly to the police or a municipality  Share articles using email and Social Networking channels such as Facebook  Receive push messages, to automatically get notified of messages from the Police  Users can follow the Twitter account of Police  Made it easy for the people to help police in detecting crime by promoting effective communication and prompt reporting  Reduced undue fear of crime by promoting a sense of security and community spirit  Improved police/community liaison Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM Community Engagement Application 39 © Daemon 2014. Confidential. All Rights Reserved
  • 40.  A large European Telecom Service Provider having BMC Remedy implementation across 13 countries and 150K B2B Customers, with approx 2000 concurrent users  Rolled out Incident Management, Change Management and SLA Management.  Maintain Remedy 24x7x365 operations support  ITSM 7x Upgrade Implementations and support for NOC,  managed services and Fault management.  ITSM enhancements stream supported.  More than 15 sync and async interfaces Supported  End to End CMDB Modeling for handling 100000 Telecom services of the provider.  Decreased ticket count from 100 to 30 per day over a time period of 1 year  Various service improvements, enhancements and user training.  Implemented scripts for proactive monitoring on critical failures for quick resolutions and minimum disruption Objective Solution Result Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM Remedy implementation in 13 countries 40 © Daemon 2014. Confidential. All Rights Reserved
  • 41.  Introduction  Our Services  Global Presence  Our Team  Case Studies  Clientele and Global Alliances Content 41 © Daemon 2014. Confidential. All Rights Reserved
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  • 44. The data contained herein shall not be disclosed, duplicated, or used in whole or in part for any purpose other than to evaluate the proposal, provided that if a contract is awarded to this offer as a result of, or in connection with, the submission of these data, the proposee shall have the right to duplicate, use or disclose the data to the extent provided in the agreement thereupon. The restriction does not limit the right to use information contained in the data if it is obtained from another source without restriction or those in public domain. Disclaimer
  • 45. ͏ If You need more information to aid your decision making Sumit K Jha email: sumit.jha@daemon.co.in Tel: +91 810 5777 335 Website: www.daemon.co.in Jaya Venkataraman email: jaya.venkataraman@daemon.co.in Tel: +91 99809 47798 Website: www.daemon.co.in Contact Information
  • 46. Thank You Daemon Software The Solutions People

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