Enterprise Wiki Application Scenarios And Their Relation To User Motivation

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6. September 2012 @ECKM 2012 in Cartagena, Spain.

6. September 2012 @ECKM 2012 in Cartagena, Spain.

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  • 1. Enterprise wiki applicationscenarios and their relation touser motivationDipl.-Wirt.-Ing. Dada Lin, TU Dresden, T-Systems Multimedia Solutions GmbHDipl.-Ing. f. Tech. Inform. Stefan Ehrlich, T-Systems Multimedia Solutions GmbHCartagena, September 2012
  • 2. ABOUT ME Dada Lin T-Systems Multimedia Solutions GmbH TU Dresden dada.lin@t-systems.com  diploma thesis on Knowledge Management using social software tools  PhD student (Technical University Dresden, Lehrstuhl für Wirtschaftsinformatik insb. Informationsmanagement (Prof. Dr. Eric Schoop)) 07.09.2012 2
  • 3. Agenda1. Enterprise Wikis & Knowledge Management2. Research Questions3. Data Acquisition4. Finding 1: Typology of wiki application scenarios5. Finding 2: Theoretical model of user motivation in enterprise wikis6. Conclusion and next steps 07.09.2012 3
  • 4. Enterprise Wikis & Knowledge ManagementWhat is a Enterprise Wiki?• simple content management system• facilitate collaborative text editing• structured as hypertextWhy are Enterprise Wikis relevant for KM research?• 88 % of companys are using Enterprise Wikis1• preferred method of internal communications by 20132• support different aspects of knowledge work 1. Back, A., Friedel, D., & Weigand, A. (2011). Enterprise 2.0 – Nutzung & Handlungsbedarf im innerbetrieblichen, B2B und B2C Kontext. T-Systems Schweiz AG. 2. Gartner 07.09.2012 4
  • 5. TeamWeb – Enterprise Wiki@T-Systems MMS 07.09.2012 5
  • 6. Research QuestionsGrounded Theory approach / 2 main research questions:1. How are Enterprise Wikis used?2. How is user motivation associated with the way in which wikis are used? 07.09.2012 6
  • 7. Data Acquisition1. qualitative content analysis of the wiki spaces (12 / 2011) – 170 wiki spaces were analysed manually – 27 usage scenarios could be identified2. semi-structured interviews with employees – iterative selection of 10 interviewees on the basis of previous space analysis – Focus on: usage scenarios, user motivation, perceived problems 07.09.2012 7
  • 8. Finding 1: Typology of application scenarios 07.09.2012 8
  • 9. Finding 2: Theoretical model of user motivation 07.09.2012 9
  • 10. Conclusion and next stepsFindings: 4 main application modes: Enterprise Wikis are versatile tools for knowledge workers user motivation is mainly egoistic to facilitate user motivation, enterprise wikis have to create a perceived benefit for the knowledge workerNext steps: further exploration of usage motivation on basis of existing concepts of work psychology comparative case studys of other companys with enterprise wikis 07.09.2012 10
  • 11. Dada Lin TU Dresden / T-Systems Multimedia Solutions GmbH PhD student Riesaer Straße 5, 01129 Dresden +49 351 2820-2768 (Tel.) +49 171 6240997 (Mobil) E-Mail: dada.lin@t-systems.comTHANK YOU!07.09.2012 11