601 Session8-boolean&defuse-s13

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601 Session8-boolean&defuse-s13

  1. 1. Complex Boolean Strategy Defusing Conflicts LIS 601 Spring 2013 Dr. Diane Nahl University of Hawaii Library and Information Science Program
  2. 2. Boolean AND1 Blue--the records found in set 1 with “dogs” in the results.2 Yellow--the records 1 2 found in set 2 with “cats” in the results.3 Green--the records 3 found in both sets 1 and 2 with both terms “dogs” AND “cats” appearing in each record. dogs AND catsCream outer space--the [intersection, overlap, records not found in exclusion] either Venn diagram set. Nahl LIS 601 2013 2
  3. 3. Boolean OR 11 Yellow--the records found in set 1 with either OR both ”cats” and/or “dogs” in the results.Cream outer space--the records not found in either Venn diagram dogs OR cats set.. [inclusion] Nahl LIS 601 2013 3
  4. 4. Nested Boolean AND/OR4 Yellow--the items found in set 4 with “leashes” and either OR both “cats” and “dogs” in the results.Inner Yellow pentagon --the records found in 4 set 4 with “leashes” “dogs” and “cats” in each item (dogs OR cats) AND leashesCream outer space--the [inclusion] [intersection] records not found in any of the Venn diagram Nahl LIS 601 2013 4 sets.
  5. 5. Exercise: Complex Boolean Strategy Query: What is being done in AIDS education?  CONCEPTS: 1. AIDS 2. education  STRATEGY: (AIDS OR acquired immune deficiency syndrome) AND (prevention OR education) Nahl LIS 601 2013 5
  6. 6. Exercise: Complex Boolean Strategy Query: What are the government policies on communications technology?  CONCEPTS: 1. policies 2. communications technology  STRATEGY: (policy OR OR ) AND (email OR Internet OR ) Nahl LIS 601 2013 6
  7. 7. Exercise: Complex Boolean Strategy Query: I need material on jailbreak movies with car chases.  CONCEPTS:  STRATEGY: Nahl LIS 601 2013 7
  8. 8. This Nested Boolean Strategy:(cars OR automobiles) AND (film OR movies) AND (prisoners OR convicts) performs all of the followingsearch combinations to obtain the final result: cars and film and prisoners automobiles and film and prisoners cars and film and convicts automobiles and film and convicts cars and movies and prisoners automobiles and movies and prisoners cars and movies and convicts automobiles and movies and convicts Nahl LIS 601 2013 8
  9. 9. Exercise: Complex Boolean StrategyQuery: Which diets can lower cholesterol levels?  CONCEPTS:  STRATEGY: Nahl LIS 601 2013 9
  10. 10. Exercise: Complex Boolean StrategyQuery: What has been done on the control of rust and mildew on wheat and barley?  CONCEPTS:  STRATEGY: Nahl LIS 601 2013 10
  11. 11. Scenario: Person rushes to the Desk,breathless & demanding in tone,“This computer doesn’t work! I’ve spent 20minutes searching for a book I know you have inthis library and the computer says it doesn’t exist!With the card catalog it would take less than 2minutes to find it. It’s ridiculous to have to wasteso much time and not find what I want when Iknow it’s there!” Nahl LIS 601 2013 11
  12. 12. Defusing Conflicts p. 42 WORDS TO LOSE  WORDS TO USE Really? Most people That’s terrible, it like it. It’s not that should give you the hard to use. What call number if we kind of search did you do? have that book. What’s the title? You probably did a Title search when you need a Keyword [Agree] search. Horn, Sam. TONGUE FU! How to Deflect, Disarm, and [Defend] Defuse Any Verbal Conflict. St. Martins Griffin, 1997. Nahl LIS 601 2013 12
  13. 13. Defusing Conflicts p. 42 WORDS TO LOSE  WORDS TO USE You might have the I’m sorry it’s not title wrong. Are you working for you. I’d be sure you spelled the happy to give it a try author’s name for you right now if correctly? you have a minute. We probably don’t have it. [Apologize [Contradict, and Offer to Do It] Discourage] Nahl LIS 601 2013 13
  14. 14. Defusing Conflicts p. 42 WORDS TO LOSE  WORDS TO USE I didn’t design the Thank you for telling system. Try the me about the Keyword search if difficulties you had. I’ll you’re sure we’re report it at our staff supposed to have it. meeting. [Contempt] [Give Hope] Nahl LIS 601 2013 14
  15. 15. Shift Your Internal OrientationFROM TO Rigid & Defensive:  Flexible & Supportive:1. Certainty (I already 1. Curiosity (Help me understand) understand)2. I am right 2. I am curious 3. I know the impact on3. I know what was users intended 4. I know who contributed4. I know who is to blame what5. Debate 5. Exploration6. Simplicity 6. Complexity7. Either/or 7. AndStone, Douglas. DifficultConversations. Penguin Nahl LIS 601 2013 15Books, 2000.
  16. 16. Virtual Reference Rude Patron Policy“4.5.1 Rude patrons.If you encounter a patron who isabusive or behaves in other inappropriate ways,including communication of a sexual or too personalnature, do not engage in dialog with them. Send theGoodbye-Inappropriate script[“This is a library reference service. Whenyou have areference question, we will be glad to help you.Goodbye.”],then disconnect.”24/7 Reference Policies: questionpoint.org http://www.questionpoint.org/ordering/cooperative_guidelines_247rev3.htm Nahl LIS 601 2013 16
  17. 17. Virtual World ReferenceRude (Griefers) Patron PolicyIn Second Life sim managers and somemembers with group and parcel permissionshave the ability to Eject or Ban avatars whorefuse to cease troublesome behavior.We will practice being ejected on UHSislands so you can see what it is like. Nahl LIS 601 2013 17
  18. 18. Scenario:A patron comes to the circulation desk to checkout another ten books. The library staff personcannot check out the books to the personbecause of an outstanding fine. The library useris irate! The staff person called you over to help.The library patron has now started yelling aboutthe type of help she receives every time shecomes into the library. She shouts that the libraryshould be open more hours on the weekends.How do you handle the situation? Nahl LIS 601 2013 18
  19. 19. Exercise: Defusing Conflicts p. 42 WORDS TO USE AGREE:APOLOGIZE:GIVE HOPE: Nahl LIS 601 2013 19
  20. 20. SL Workshop: Acquiring Information and Objects Teleport to U of Hawaii island one of three ways from the login screen:  My last location  Home  Type location in box: University of Hawaii Chamindade U. LibGuide: 10 basic SL Skills and beyond http ://chaminade.libguides.com/secondlife Nahl LIS 601 2013 20
  21. 21. SL Workshop: Acquiring Information and Objects UH Island Freebie Store or Exhibits Area:  Wear UH group tag (People, Groups, )  Right click an object, select Touch or Buy (for $0)  Click Accept (upper right Notifications area)  Rez the object (Drag object from Inventory to ground near, but not touching, your avatar)  Right click object on the ground, select Open  Click Copy to Inventory in box contents dialog Nahl LIS 601 2013 21
  22. 22. SL Workshop: Finding Information and Objects Inventory (suitcase icon):  Find (Recent tab, acquired since last login)  Right click folder or item to Wear (Replace)  Right click to Edit the empty box on ground (General tab Owner = Your avatar name)  Take/Delete to remove trash Search Groups:  Click People icon, Groups tab  Right click your avatar, Select My Groups  Wear the Group Tag on group land  Nahl LIS 601 2013 22
  23. 23. SL Workshop: Teleporting and TP requests Teleporting several ways  UH TP Board, Home (top left or ctl-shift-H), Back arrow (top left)  Inventory, Landmarks folder, click a LM to TP  Send TP requests to Friends (highlight avatar in People, Friends tab, click i, select Teleport, click Yes in TP request dialog)  Click Teleport to accept TP requests from Friends  Check the Notifications area top right, little heads in boxes, Accept a Teleport in the IM window Nahl LIS 601 2013 23
  24. 24. Next Week Chapter 7 Search Work 3 Bibliographies Handouts pp. 40-41 Dictionaries Quiz Review  Chapters 1-5, 7-8, 17 & lectures 1-9 Nahl LIS 601 2013 24

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