LIS 601Introduction to Reference & Information Services             Spring 2013            Dr. Diane Nahl           Univer...
Professional Experience   Academic Reference Librarian   Instruction Librarian   LIS professor & researcher for 25 year...
Professor Diane Nahl   Teaching       Reference course 601       Virtual Librarianship 694 (Fall 2012)       Teaching ...
25 Years ofOnline UserInformation  Behavior  Research               Nahl LIS 601 2013   4
Kittens Became Cats!   Frankie & Lola                          2 months old   3 years old   15 lbs   Love chicken,    ...
Pounce PaintingFrankie 2012                    Nahl LIS 601 2013   6
Fundamental Processes and     Concepts in Reference Work   Thinking in terms of information structure   Finding sources ...
Reference Librarian’s Mission To provide reader (student, user, patron,  client) services To serve the intellectual and ...
Big Picture Tech Skills                        The Ability To:      Embrace change      Test and evaluate new technologi...
Active Technology Trends     Social software & social reading     Open Source software & Open Access     Mobile informa...
12 Essential Abilities        of Reference Librarians1.   Good interpersonal skills and enjoy     collaborating2.   High t...
12 Essential Abilities        of Reference Librarians7.    Organizational skills8.    Good memory9.    Inquisitive nature,...
Never Waste Time Again!   Everything you know, do, read, study and    participate in contributes to your    knowledge bas...
The 21st Century Reference     Librarian’s Responsibilities1.   Provides information on request2.   Assists people with ef...
Librarians Operate Simultaneouslywithin Three Information Domains             Nahl LIS 601 2013      15
7 Essential Technical Skills           of Reference Librarians1.   Information retrieval methods for print, database, Web....
Pathfinder Project   Gives you experience creating a tool for    finding information   Builds your library research skil...
Pathfinder:    An Information Finding Tool Helps people follow a productive path to  information Document to guide or he...
A Pathfinder   Lists helpful reference sources, subject    headings & search terms, books, articles,    periodicals, Web ...
Pathfinder Assignment1.   Choose a partner2.   Choose a topic together3.   Choose an audience together4.   Choose a librar...
Professional Teamwork Skills Talk with your partner about each other’s  teamwork strengths Discuss some possible topic c...
Purpose of the          Reference Process Help people answer their information  questions Apply critical thinking to inf...
6 Essential Components       of the Reference Process1. Find out what information the individual/   reader/patron/user/stu...
6 Essential Components      of the Reference Process4. Instruct people in the use of sources,   systems and information to...
Library Research Skills   UH Voyager Tutorial    http://library.wcc.hawaii.edu/voyager/default.html   UH Basic Library R...
Develop Professionalism: Take    Initiative & Practice Leadership   Join student groups, participate and hold    office  ...
Due Next Week   ASSIGNMENT INSTRUCTIONS pp. 1-6   HANDOUTS pp. 2-5   TEXT CHAPTERS 1, 2, & 3   VOYAGER Tutorial [If yo...
Due in Two Weeks 1-22-13   Pathfinder Outline: topic, library, & partners   Send one email with both NAMES in the    hea...
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601 Session1-Course Intro-S13

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LIS 601 Introduction to Reference & Information Services
Spring 2013
Dr. Diane Nahl
University of Hawaii
Library and Information Science Program

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  • Our task has always been and remains, to use tools of information technology to serve the needs of information workers or seekers (all recorded information formats are information technologies) A concern for understanding the human dimensions of the take up and use of information, within the context of human information needs, information seeking and use
  • 601 Session1-Course Intro-S13

    1. 1. LIS 601Introduction to Reference & Information Services Spring 2013 Dr. Diane Nahl University of Hawaii Library and Information Science Program
    2. 2. Professional Experience Academic Reference Librarian Instruction Librarian LIS professor & researcher for 25 years Degrees  BA Psychology  MLS Library Studies  PhD Communication and Information Sciences Nahl LIS 601 2013 2
    3. 3. Professor Diane Nahl Teaching  Reference course 601  Virtual Librarianship 694 (Fall 2012)  Teaching Information Technology Literacy 665 (Spring 2013)  Human-System Interaction 677 (Fall 2013) Research & Publications  Information behavior, search behavior, virtual world information behavior, information literacy, digital literacy, gamification in education  Road rage and aggressive driving Service  UH Libraries Information Literacy Committee  Web Team and ASIS&T faculty advisor Nahl LIS 601 2013 3
    4. 4. 25 Years ofOnline UserInformation Behavior Research Nahl LIS 601 2013 4
    5. 5. Kittens Became Cats! Frankie & Lola 2 months old 3 years old 15 lbs Love chicken, yogurt, papaya Enjoy chasing each other, sleeping in boxes, doing art with iPad apps, appearing on 1 year old Instagram & 3 years old Nahl LIS 601 2013 5 Pinterest
    6. 6. Pounce PaintingFrankie 2012 Nahl LIS 601 2013 6
    7. 7. Fundamental Processes and Concepts in Reference Work Thinking in terms of information structure Finding sources and specific information within sources including Web sites Thinking of alternate strategies when searches fail Improving interpersonal communication in reference interviews Nahl LIS 601 2013 7
    8. 8. Reference Librarian’s Mission To provide reader (student, user, patron, client) services To serve the intellectual and cultural needs of the community To preserve freedom of access to information  Instructing people in information system use  Providing access to legacy and current print, online and media resources Nahl LIS 601 2013 8
    9. 9. Big Picture Tech Skills The Ability To:  Embrace change  Test and evaluate new technologies  Asses the technology needs of library patrons and staff  Learn new technologies with ease  Teach new technologies to others  Keep up with new trends in technology and librarianship  Market ideas for technology to administrationKane, L.T., 2011, pp. 50-51. Nahl LIS 601 2013 9
    10. 10. Active Technology Trends  Social software & social reading  Open Source software & Open Access  Mobile information devices & apps  Discovery services  Collaboration tools  Cloud architecture  Wireless access & Accessibility  Streaming media  Maker Movement technologies Nahl LIS 601 2013 10Kane, L.T., 2011, pp. 50-51.
    11. 11. 12 Essential Abilities of Reference Librarians1. Good interpersonal skills and enjoy collaborating2. High tolerance for ambiguity3. Good interpretive skills4. Ever-expanding computer literacy5. Willingness to continually innovate6. Instruction and design skills Nahl LIS 601 2013 11
    12. 12. 12 Essential Abilities of Reference Librarians7. Organizational skills8. Good memory9. Inquisitive nature, resourcefulness10. Wide reading, TV, movies, radio, Web, on local and world current events11. Continuous cultural participation12. Enjoy helping people solve information problems Nahl LIS 601 2013 12
    13. 13. Never Waste Time Again! Everything you know, do, read, study and participate in contributes to your knowledge base for reference work In that view, from this moment on, nothing you do is a waste of time! Nahl LIS 601 2013 13
    14. 14. The 21st Century Reference Librarian’s Responsibilities1. Provides information on request2. Assists people with effective search strategies3. Instructs in research strategies & sources4. Evaluates, selects & de-selects reference works5. Creates Web sites, online tools & services6. Implements new information systems7. Protects patron privacy, confidentiality & intellectual freedom8. Participates in campus &/or community outreach, institutional policy & strategic planning Nahl LIS 601 2013 14
    15. 15. Librarians Operate Simultaneouslywithin Three Information Domains Nahl LIS 601 2013 15
    16. 16. 7 Essential Technical Skills of Reference Librarians1. Information retrieval methods for print, database, Web.2. Web-platform information systems, Open Source trend3. Windows & MAC OS, Open Source trend4. Email, online discussion lists, RSS, blogs, microblogs, wikis, cloud computing, social networks5. Web design, usability & evaluation; mobile device access and Open Access (e.g., ScholarSpace)6. Presentation software (e.g., PowerPoint, Pages, Google Presentations, Prezi, LibGuides, Screen Capture, instructional videos)7. Spreadsheets (Excel, Numbers, SPSS) Nahl LIS 601 2013 16
    17. 17. Pathfinder Project Gives you experience creating a tool for finding information Builds your library research skills Nahl LIS 601 2013 17
    18. 18. Pathfinder: An Information Finding Tool Helps people follow a productive path to information Document to guide or help people get started in searching Provides information on a certain topic In a particular library or information environment Nahl LIS 601 2013 18
    19. 19. A Pathfinder Lists helpful reference sources, subject headings & search terms, books, articles, periodicals, Web sites & other materials Not a complete list of all a library has, but a sample of useful resources Has high information value since it helps people get to materials quickly, with a short list of important, helpful materials Nahl LIS 601 2013 19
    20. 20. Pathfinder Assignment1. Choose a partner2. Choose a topic together3. Choose an audience together4. Choose a library together5. Talk to the librarians about topics for which they want or need pathfinders6. Formulate a search strategy together7. Plan the LibGuide format and design and collaborate to draft the Pathfinder online Nahl LIS 601 2013 20
    21. 21. Professional Teamwork Skills Talk with your partner about each other’s teamwork strengths Discuss some possible topic choices Discuss how you will share the work Build rapport with your partner by expressing appreciation to each other for small accomplishments Be respectful of your partner’s time by being prompt and doing a fair share Nahl LIS 601 2013 21
    22. 22. Purpose of the Reference Process Help people answer their information questions Apply critical thinking to information retrieval (IR) and information evaluation Use information and communication technologies (ICTs) in serving the needs of information-seekers, curiosity-seekers, inspiration-seekers, leisure-seekers and entertainment-seekers Nahl LIS 601 2013 22
    23. 23. 6 Essential Components of the Reference Process1. Find out what information the individual/ reader/patron/user/student/client/person wants and needs2. Find the right source(s)3. Find the right information in the source(s) Nahl LIS 601 2013 23
    24. 24. 6 Essential Components of the Reference Process4. Instruct people in the use of sources, systems and information tools5. Instruct people in evaluating sources and avoiding plagiarism6. Maintain confidentiality and respect for privacy in information seeking Nahl LIS 601 2013 24
    25. 25. Library Research Skills UH Voyager Tutorial http://library.wcc.hawaii.edu/voyager/default.html UH Basic Library Research Handbook http://manoa.hawaii.edu/blrh/ Other helpful tutorials & guides http://library.manoa.hawaii.edu/services/instruction/instruction.html http://www.sinclair.hawaii.edu/help/tutorials/ LILO: Learning Information Literacy Online http://www.hawaii.edu/lilo Nahl LIS 601 2013 25
    26. 26. Develop Professionalism: Take Initiative & Practice Leadership Join student groups, participate and hold office  ALA, SLA-ASIS&T, HASL, AHA, Nā Hawai‘i ‘Imi Loa  Hui Dui, Web Team, Curriculum Committee, etc. Invest in your professional knowledge base  Take challenging courses  Do internships  Attend events by LIS student organizations Nahl LIS 601 2013 26
    27. 27. Due Next Week ASSIGNMENT INSTRUCTIONS pp. 1-6 HANDOUTS pp. 2-5 TEXT CHAPTERS 1, 2, & 3 VOYAGER Tutorial [If you are not familiar with Voyager] Nahl LIS 601 2013 27
    28. 28. Due in Two Weeks 1-22-13 Pathfinder Outline: topic, library, & partners Send one email with both NAMES in the headers--so I can reply to both of you--and on the subject line (e.g. Chen & Townsend). No attachments please, paste the outline within your message. Read HANDOUTS pp. 6-13 Read SEARCH EXERCISES pp. 2-6 Read TEXT CHAPTER 8 Nahl LIS 601 2013 28
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