 Bibliographic Statistical/numerical Directory Full text or full image MultimediaNahl LIS 601 2013 2
 CD-ROM Web-based Direct Online (Voyager) Web-based Remote (subscription databases)Nahl LIS 601 2013 3
 1970’s fee-based remote online via Telnet› Intermediary gatekeepers do searching› Command line search syntax› Fees: conn...
 1980’s CD-ROM subscription databasesand direct online catalogs› Library users searching on LAN PCworkstations and online...
 1990’s Web-based databases and onlinecatalogs› Web search engines proliferate (1994)› Intermediaries teach Web search st...
 2000 - 2013› Web-based subscription databases› HL $2+m annual, medium sized researchlibrary› Increasing numbers of E-jou...
 2000 – 2013› Inviting user input: comments, ratings & reviews,indexing & xml tags, E-reference, library blog,library wik...
 2000 – 2013› Canceling existing print subscriptions,relinquishing the print archive model› Open access movement (ALA jou...
 2000 – 2013› E-only libraries› Tablets for roving reference› RSS, screencasting, Webcasting, podcasting &vodcasting, SMS...
 Fast Comprehensive Emailing and saving recordsNahl LIS 601 2013 11
 Costly Complex Teaching Encourage impulsivity and less preparationtimeNahl LIS 601 2013 12
 Librarians must be highly search literate› Core course LIS 663 very important› Pre-req for HL LIS 690 reference internsh...
 Modes (asynchronous & synchronous)› Mobile or desktop› Email› Web forms› IM & Texting (SMS)› Chat› Blogs, Wikis Consort...
 Lack of visual & auditory cues Total reliance on technology› Patience is a virtue› Plan for technology challenges and d...
 Reference interview is the basis ofaccurate reference service in any format Establishing a friendly, helpful tone at th...
1. Be friendly &approachable2. Use active listening3. Ask referenceinterview questions4. Provide handouts5. Provide instru...
 “Listen” (read) carefully. Paraphrase or summarize the question:If I understand you correctly, you arelooking for… (uns...
 Use similar language & style of inquirer Use & interpret acronyms, abbreviations,texting & emoticons› FYI, AKA, BTW, IM...
 Work in a second browser window tosearch during silent or lag time› Users are multitasking! Detecting if user is (still...
 Mostly text chat/IM, voice chat available Immediately greet the avatar "Hello [insertname here], welcome to the library...
 DIG_REF listserv› Librarians experienced in VR› Comparison of product functionality› Advice› Consortia partners OCLC re...
1. Become an excellent professional searcher2. Continue to use best practices to searchfor and use controlled vocabulary a...
5. Continue to use best practices inreference interviewing skills, especiallyopen questions & follow-up questions6. Develo...
 All assignments &extra credit dueby May 7 Papers may beturned in viaattachment orGoogle document(Search Work only) Hap...
601 Session15-history-virtualref-s13
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601 Session15-history-virtualref-s13

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LIS 601 Introduction to Reference and Information Services
Spring 2013
Dr. Diane Nahl
University of Hawaii
LIS Program

Published in: Education
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601 Session15-history-virtualref-s13

  1. 1.  Bibliographic Statistical/numerical Directory Full text or full image MultimediaNahl LIS 601 2013 2
  2. 2.  CD-ROM Web-based Direct Online (Voyager) Web-based Remote (subscription databases)Nahl LIS 601 2013 3
  3. 3.  1970’s fee-based remote online via Telnet› Intermediary gatekeepers do searching› Command line search syntax› Fees: connection, online time, file #, recordsviewed, records printed› Federal database projects (ERIC, Medline,Agricola)› Disciplinary database projects› Online catalogs begin in-houseNahl LIS 601 2013 4
  4. 4.  1980’s CD-ROM subscription databasesand direct online catalogs› Library users searching on LAN PCworkstations and online catalog terminals› Intermediaries teach command line searchstrategy, concept analysis, vocabulary, sources› Databases offered by increasing number ofvendors› Printing costs› Online catalogs networking via InternetNahl LIS 601 2013 5
  5. 5.  1990’s Web-based databases and onlinecatalogs› Web search engines proliferate (1994)› Intermediaries teach Web search strategies› Form fill-in interfaces› Increasingly full text databases› Hyperlinks› Emergence of E-journalsNahl LIS 601 2013 6
  6. 6.  2000 - 2013› Web-based subscription databases› HL $2+m annual, medium sized researchlibrary› Increasing numbers of E-journals & E-Books› Creating regional and local digital collectionsof special materials› Federated searching and meta-searchcapabilitiesNahl LIS 601 2013 7
  7. 7.  2000 – 2013› Inviting user input: comments, ratings & reviews,indexing & xml tags, E-reference, library blog,library wiki, library book club, library onlinecommunity, bookmarking & tagging, Sharing,Liking, etc.› Discovery services (Primo One Search)› Mobile access to library sites› Managing library Web sites, digital libraries &collectionsNahl LIS 601 2013 8
  8. 8.  2000 – 2013› Canceling existing print subscriptions,relinquishing the print archive model› Open access movement (ALA journals)› Open Source movement (Greenstone, Koala)› Institutional Repositories: digital archive model› Increasingly retrospective periodical databasesNahl LIS 601 2013 9
  9. 9.  2000 – 2013› E-only libraries› Tablets for roving reference› RSS, screencasting, Webcasting, podcasting &vodcasting, SMS reference› Social media: YouTube, LibraryThing, Facebook, FourSquare› Second Life ALA & Community Virtual LibraryNahl LIS 601 2013 10
  10. 10.  Fast Comprehensive Emailing and saving recordsNahl LIS 601 2013 11
  11. 11.  Costly Complex Teaching Encourage impulsivity and less preparationtimeNahl LIS 601 2013 12
  12. 12.  Librarians must be highly search literate› Core course LIS 663 very important› Pre-req for HL LIS 690 reference internships Attracts more people to library services Time to teach & explain at desk & while roving Time to learn new sources, sites & mobile devices Search results quick & deceptively satisfactory Time to fix equipment--frozen terminals, wirelessglitches, paper jams, toner change, printer cardmalfunction, system downtimeNahl LIS 601 2013 13
  13. 13.  Modes (asynchronous & synchronous)› Mobile or desktop› Email› Web forms› IM & Texting (SMS)› Chat› Blogs, Wikis Consortia› 24/7 Reference (UHM Libraries)› QuestionPointNahl LIS 601 2013 14
  14. 14.  Lack of visual & auditory cues Total reliance on technology› Patience is a virtue› Plan for technology challenges and delays Requires adequate keyboarding skills Requires multi-tasking skills Increased awareness of user time, skills,technology & environment Expanded user base outside traditionalgeographic area & user groupsNahl LIS 601 2013 15
  15. 15.  Reference interview is the basis ofaccurate reference service in any format Establishing a friendly, helpful tone at thestart to make a person-to-personconnection Knowledge of reference tools & policiesis essential Referral to subject specialists Responding at a (not much) later timeNahl LIS 601 2013 16
  16. 16. 1. Be friendly &approachable2. Use active listening3. Ask referenceinterview questions4. Provide handouts5. Provide instruction inhow to use sources6. Ask follow-upquestions1. Introduce self & useperson’s (screen) name2. Type “I see” “OK”3. Type referenceinterview questions4. Push pages, give notes5. Escort throughresources6. Type follow-upquestionsNahl LIS 601 2013 17
  17. 17.  “Listen” (read) carefully. Paraphrase or summarize the question:If I understand you correctly, you arelooking for… (unscripted content) Use open questions to get the essentialinformation right away Avoid library & technology jargon Take notes Follow through to solution (follow-up inemail)Nahl LIS 601 2013 18
  18. 18.  Use similar language & style of inquirer Use & interpret acronyms, abbreviations,texting & emoticons› FYI, AKA, BTW, IMHO, :-), TTYL, BRB, AFK, LOL, etc. Typing takes too long› Online people are in a hurry› Send short, frequent messages› Create & use scripted messages› Use ellipses … to break up messages into smallercomponentsNahl LIS 601 2013 19
  19. 19.  Work in a second browser window tosearch during silent or lag time› Users are multitasking! Detecting if user is (still) there› Send a question to get the user to respond› Tell, do & ask when users act confused or lost› If disconnected, keep typing answer, transcriptautomatically goes to user Email later to be sure they are satisfied (follow-up questions)Nahl LIS 601 2013 20
  20. 20.  Mostly text chat/IM, voice chat available Immediately greet the avatar "Hello [insertname here], welcome to the library." 50% use languages other than English, avatar-librarians use a translator HUD Patience with language abilities, pacing, lackof response, odd appearances Passing out Notecards with links to specificinworld locations and descriptions Most questions relate to how the SL interfaceworks, then how to find people, places, andeventsNahl LIS 601 2013 21
  21. 21.  DIG_REF listserv› Librarians experienced in VR› Comparison of product functionality› Advice› Consortia partners OCLC research on virtual referenceservices (VRS)http://www.oclc.org/research/activities/synchronicity.html Resources for Virtual Referencehttp://www.refdesk.comNahl LIS 601 2013 22
  22. 22. 1. Become an excellent professional searcher2. Continue to use best practices to searchfor and use controlled vocabulary andBoolean operators3. Continue to learn features & functions indatabases & print sources4. Develop excellent reference interviewskills--do a reference internshipNahl LIS 601 2013 23
  23. 23. 5. Continue to use best practices inreference interviewing skills, especiallyopen questions & follow-up questions6. Develop excellent research skills--investin challenging courses7. Develop broad-based knowledge oftopics--read, read, read & activelyparticipate widely in cultureNahl LIS 601 2013 24
  24. 24.  All assignments &extra credit dueby May 7 Papers may beturned in viaattachment orGoogle document(Search Work only) Happy Summer!Nahl LIS 601 2013 25IG_Eyes 2011
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