Integrated quality and risk management
Upcoming SlideShare
Loading in...5
×
 

Integrated quality and risk management

on

  • 1,039 views

Presentation given by Dr. Rune Moen from DNV at the annual conference of the Norwegian Society for Quality and Risk Management. The presentation focuses on how to integrate Quality and Risk ...

Presentation given by Dr. Rune Moen from DNV at the annual conference of the Norwegian Society for Quality and Risk Management. The presentation focuses on how to integrate Quality and Risk Management, and how to make the integrated management system operational.

Statistics

Views

Total Views
1,039
Views on SlideShare
1,039
Embed Views
0

Actions

Likes
0
Downloads
25
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Integrated quality and risk management Integrated quality and risk management Presentation Transcript

  • QM & RM – making it work togetherKvalitetsdagene 2012
  • Det Norske Veritas (DNV) identify assess manage risk© Det Norske Veritas AS. All rights reserved. 2
  • Who am I? Rune M. Moen Senior Principal Consultant Det Norske Veritas Tel.: +47 95 14 92 21 Mail: rune.moen@dnv.com Ph.D. within Quality Management 20 years consultant and line manager experience from Norway, Germany and the Netherlands Competence within Strategy and Organisational development, Risk Management, Quality and Process Improvement PMP certified project manager for several large projects within - Risk Based Management System development - Independent quality assurance of large investment projects© Det Norske Veritas AS. All rights reserved. 3
  • Objectives of this session How to combine Risk Management and Quality Management principles and systems to improve corporate governance How to understand and create barriers to reduce risks and improve process performance How to make this work in day-to-day business© Det Norske Veritas AS. All rights reserved. 4
  • Reality for some – can it be you? December 15, 2004 - Planemaker Airbuss A380 superjumbo project is running 1.45 billion euros ($1.93 billion) over budget because of work to improve the efficiency and weight of the aircraft, the co-head of parent company EADS said. Total costs for the mammoth doubledecker are currently estimated at over 12 billion euros.© Det Norske Veritas AS. All rights reserved. 5
  • How to ensure quality? Management processes Development Purchasing Production Storage Sales Distribution After sales Support processes Likelihood Priorities Concequence© Det Norske Veritas AS. All rights reserved. 6
  • Good corporate management - planning ahead Threats & opportunities Objectives Decisions Processes Results Quality Management Risk Management© Det Norske Veritas AS. All rights reserved. 7
  • IMPLEMENTATION PLAN ACT OBJECTIVE DO CHECK Five steps to good Corporate Management© Det Norske Veritas AS. All rights reserved. 8
  • External sources of Risk Rules & regulations Reporting New laws Morals Liability Responsibility Ethics Clients Audit & Market Customer loyalty Brand Market share Trust New products Profitability Competition Contracts Suppliers Margins Pricing & Partners Conflict of interest Competition Loyalty Exchange of information Hidden agenda Trust© Det Norske Veritas AS. All rights reserved. 9
  • Internal process Risks Risk = Threats & Opportunities Processes Description Process Owner Process 1 Process 2 Process 3 ……. Process 1 Consequences Risks Potential causes Probability FIN REP HSE Risk 1 Risk 2 …….© Det Norske Veritas AS. All rights reserved. 10
  • Risk radar Inadequate management system Unclear roles and responsibilities Lack of facility maintenance Budget reduction injuries reduced service quality Management & Control Unstable IT systems Tight labour market Loss of critical data lack of competence Processes & Activities Key supplier go bankrupt Customer expectations unclear Delay in production Customer complaints© Det Norske Veritas AS. All rights reserved. 11
  • IMPLEMENTATION PLAN ACT OBJECTIVE DO CHECK Five steps to good Corporate Management© Det Norske Veritas AS. All rights reserved. 12
  • Risk analysis and follow-up Risks assessed against business objectives© Det Norske Veritas AS. All rights reserved. 13
  • IMPLEMENTATION PLAN ACT OBJECTIVE DO CHECK Five steps to good Corporate Management© Det Norske Veritas AS. All rights reserved. 14
  • Prioritisation and treatment strategy • Preventive measures reduce the likelihood of the event • Corrective measures reduce Treat consequence of the event Preventive Likelihood reducing • Contract • Insurance Transfer High R5 R36 LIKELIHOOD Medium R5 • Eliminate risk by stopping activity • Avoid operations within an area Low Terminate R36 R36 Low Medium High CONSEQUENCE • Accept risk • Continue like before no change Tolerate to activities Corrective Consequence reducing© Det Norske Veritas AS. All rights reserved. 15
  • IMPLEMENTATION PLAN Understand what to manage ACT OBJECTIVE DO Causes Effect CHECK Top Event Immediate Immediate Causes Effect Final Underlying Effect causes© Det Norske Veritas AS. All rights reserved. 16
  • Elements in a well functioning risk framework Risk reporting and communication Risk Policy Risk approach Risk structure (strategy, goals, acceptance) (identify, analyse, evaluate, treat1) (roles, mandates, responsibilities) Supports System - Tools Culture, skills and competencies1) Ref. ISO standard 31000© Det Norske Veritas AS. All rights reserved. 17
  • How to make the framework operational© Det Norske Veritas AS. All rights reserved. 18
  • Spreadsheets versus ERM software? …Spreadsheets can only take us so far! Simultaneous data entry Automated e-mail notifications Reports with history and statistics Accountability and traceability Role-based Handles complex information relationship© Det Norske Veritas AS. All rights reserved. 19
  • Sample interface - EasyRisk Manager™© Det Norske Veritas AS. All rights reserved. 20
  • Success factors Proportionate Aligned Comprehensive Embedded Dynamic© Det Norske Veritas AS. All rights reserved. 21
  • Safeguarding life, property and the environment www.dnv.com© Det Norske Veritas AS. All rights reserved. 22