Think Simple:
A Fresh Approach
to User Assistance

Aaron Davis
and
Scott Nesbitt

Think simple

Are we giving users the help they
need, in the way they need it?

1.0 + 2.0 = 1.5?

People are looking for advanced tips and tricks.
They're not looking for the basics. They're looking
for things that will give them more of an edge. And
they're looking for it in a style that's fun and
engaging.
— Tim O'Reilly

Don't be afraid to cut

Start at the front

Think outside the ToC

Get organized

Adapt to the
reading habits
of today's
users

Help doesn't always mean a help system

Consider audio and video

Write as you'd speak

Questions?

Resources on the Web
Web site:
www.dmncommunications.com
Presentations:
www.dmncommunications.com/presentations.php
Blog:
www.dmncommunications.com/weblog
SlideShare repository:
www.slideshare.net/DMN.Communications