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Presented by Gary Mitchell of DMEautomotive, "VBDC - Will Someone Please Answer the Phone" is a short presentation about handing inbound calls to a car dealership.
Most Customer inquiries or responses - either for Sales or Service are conducted via a phone call.
Each phone call, inbound or outbound, has the potential to generate revenue and must be handled properly! However, dealership personnel is busy juggling many tasks and responsibilities so often the phone goes unanswered. The solution - implementation of a Virtual BDC.
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